Our 3 dogs and 2 cats were safely transported from Qatar to England, and needless to say, we are so impressed by James Cargo Services. Continuous contact to keep us fully informed and so very helpful.... See more
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James Cargo Services provide International forwarding and logistics, handling even the largest shipments with a personal touch. We offer professional services by air, sea and road for both export and import movements, including a full Customs brokerage service across the UK. The services we cover are General Cargo, Motorcycles, Pet Travel and Fulfilment.
Contact info
TW14 , Hounslow, United Kingdom
- www.jamescargo.com
Replied to 50% of negative reviews
Typically replies within 1 month
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Excellent service
They worked excellently as a team and successfully reunited us with our cat in the UK. From the very beginning, we felt comfortable and had an amazing experience.

Reply from James Cargo Services
Bringing my cat to the UK
I was given clear step-by-step information upfront of the custom's clearance process when recently bringing my cat to the UK. From the moment the plane landed I was kept updated, and the driver who was delivering my cat called as he left Gatwick to give me an ETA.
All personnel were friendly, professional and eager to please. There was follow-up afterwards to make sure everyone was happy and settled.
I felt that my pet was in very good hands.

Reply from James Cargo Services
We used James Cargo as our cat importer
We used James Cargo as our import company for the ground work on arrival in UK . Their communication was prompt, clear and concise so I knew what I needed to do. The whole process from landed in UK was very easy - didn't need to do anything until I was ready to collect our cat. Thank you.

Reply from James Cargo Services
AMAZING COMPANY!!!!!!
I am completely satisfied with the services provided. From the first contact via email, the assertiveness in the information, the clarity and commitment to the client, which I, as a Brazilian, can say, is hard to find. A special thanks to Lisa, who was able to identify me as Charlie and Trixie's guardian over the phone without me having to introduce myself. This shows how personalized the service is and I was very surprised. My cats arrived at my house via the delivery service, which was punctual and efficient. I have nothing but praise. An excellent company with dedicated and helpful employees. I highly recommend it.

Reply from James Cargo Services
Would definitely recommend JCS to…
Would definitely recommend JCS to anyone wanting to bring their pet into the UK. Prompt responses to our questions and even working late hours to keep us informed of the status after the arrival at Heathrow.

Reply from James Cargo Services
Eric Labradoodle
Lisa and Steve, we’re amazing through the process of receiving our Labradoodle Eric from his overnight flight from the US to London Heathrow.
Lisa provide us with frequent notifications from Eric’s arrival, processing and delivery to our home in London which was seamless.
Steve was such a happy chappy and was great to chat with. Please feel free to use this feedback on your social media sites.
Stuart Jones
London to Dubai
Charlie and the team were so polite and spent time in explaining the whole procedure. The crate that JCS build was strong and secure. Oakley arrived in Dubai exactly on time.
Thanks Charlie
Great Service relocating my Frenchie
The team at JCS have been great from the very start, they have been in constant contact and helped with all documents / vaccines etc that our pet frenchie needed in order to be relocated from UK to UAE.
Thanks again for the great service and easing our nerves
After been let down by another company…
After been let down by another company quite badly , yours was recommended to us by a friend and we cannot fault the service and support we received from your team . This is how it should be when you are relocating your loved pets .
Thank you JCS
Thank you JCS! The staff were very efficient and helpful through what is a hugely stressful process moving your pet across the world.
Outstanding support
Review for JCS Livestock – Outstanding Support in Relocating My Conures from England to Canada
I recently worked with JCS Livestock to relocate my two conures from England to Canada, and I can’t recommend them highly enough! From the start, the team was incredibly supportive, providing detailed guidance and a reassuring presence through every step of the process.
Relocating pets, especially internationally, is no small feat, and the Canadian side proved particularly challenging. But thanks to JCS Livestock’s extra help and unwavering support, we managed it together. The journey itself went smoothly, and my birds arrived safely, with frequent updates from the team to keep me informed and reassured throughout.
The dedication, attention to detail, and hard work from JCS Livestock and their collaboration with Worldwide Animal Travel on the Canadian side made a difficult process achievable. It wasn’t easy, but with their support, we made it through—one happy bird mum after all the sweat and tears!
If you’re looking for a company that goes above and beyond to support animal relocation, I wholeheartedly recommend JCS Livestock. Thank you to everyone involved for making this journey possible!
A highly professional, efficient and compassionate service
My two cats were delivered to my home in Owmby-by-Spital, Lincolnshire all the way from South Africa, safe and sound. I was extremely happy with the service provided by James Cargo Services, they cleared my cats at Gatwick, kept me abreast of the progress every step of the way. Prior to their arrival in the UK, I had contact with the lovely ladies of JCS and they explained the process to me. The cats were also delivered to my home, on a Friday afternoon, with new blankets (they had soiled their previous ones). The driver drove during rush hour traffic (took 4 hours) and then returned back to Gatwick. I could never have done this, without the help of James Cargo Services. Excellent, professional service, highly recommended.
Didn’t have a great experience trying…
Didn’t have a great experience trying to get a quote. It took them a month and a half to tell me they weren’t exporting pets at the moment, after I contacted them atleast 4x to get an update on a quote. You’re best off going with Airpets, had a detailed quote by the end of the day and they answered every question I had. :)
James Cargo did an excellent job…
James Cargo did an excellent job helping to get our two cats from Turkey into the UK at Heathrow. I chose them because their quote was lower than any of the 10 other companies I approached, and they were strongly recommended by my cargo agent in Istanbul. I am really glad I chose them.
I found this company's attention to…
I found this company's attention to detail, professionalism, compassion and support were all excellent. As a first time user of pet transport, they really helped make an otherwise extremely stressful experience much smoother and relatively stress free. I would highly recommend them and will most definitely use them again.
SIMPLY AMAZING!!!
SIMPLY AMAZING!!!
Due to a combination of personal and work circumstances had to move a dog from the UK to Brunei at very short notice. From start to finish the team could not have done more to make the whole experience as effortless and seamless as it was. They communicated clearly and made the entire process, which felt incredibly daunting, so simple. They explained everything in detail to reassure me and also walked me through those trickier parts of the process. They took on the burden of the planning and administration, which was perfect. Any and all the things I worried about as an owner were seen to. The entire team went the extra mile and I cannot thank them enough for getting my dog to Brunei safely and happily! Fantastic customer (human and animal) service and care. Just took the stress out of the whole situation. I would not go anywhere else now and will be using them when it time to make our next move.
Could not recommend this company and team more highly!
Best in show
Moved a dog from US to UK, for the 7th time! Having worked with other agents, I can attest that JCS is the easiest to work with, the most efficient, and the most pleasant. Weekend availability a huge plus, and an advantage over other providers. Customer service and responsiveness particularly impressive. Thanks for everything!
perfect hassle free service from the…
perfect hassle free service from the guys. Very pleased indeed to have Suki arrive safe and sound. Highly recommended. Jon Edwards
I couldn't ask for a better service
They made the entire process easy and stress free moving my cat from Canada to UK. Well worth the price to have the peace and mind that you haven't forgotten one of the many procedures needed for the move.
Excellent service
I was very happy with the excellent help and kind support in moving our diabetic cat Tiger from Canada to the UK.
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