James Cargo Services Reviews 444

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and caring approach, making the process smooth and stress-free. The service provided is frequently described as excellent, with many people appreciating the efficient and well-coordinated door-to-door delivery. Reviewers also highlight the quick response times and clear communication, which provided peace of mind throughout the entire process. However, some customers were dissatisfied with the service, citing misinformation, a lack of response to complaints, and unprofessional conduct. These individuals reported issues with communication regarding pet collection and felt that their pets were not handled with the expected care, leading to stressful experiences.

What people talk about most

Service

People report positive experiences with service. Customers consistently praise the professionalism, excellent... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the team for being friendly,... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers consistently praise the seamless and... See more

Response time

Consumers find response times to be positive. Many customers praise the quick responses from the team, with... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers highlight the... See more

Based on these reviews

Rated 5 out of 5 stars

Our 3 dogs and 2 cats were safely transported from Qatar to England, and needless to say, we are so impressed by James Cargo Services. Continuous contact to keep us fully informed and so very helpful.... See more

Rated 5 out of 5 stars

James Cargo is a very professional company that provides excellent service. When we moved our dog, Lila, from Istanbul, Turkey, to London, we were initially very stressed about her safety. However,... See more

Rated 5 out of 5 stars

James Cargo and Pet Express UAE safely delivered my cat, Bobby, to me in Dubai in December 2025. Throughout the process I was kept regularly updated on where he was and what was happening, giving me... See more

Rated 5 out of 5 stars

I couldn’t recommend JCS Livestock any more highly. The whole process was managed perfectly from start to finish and required very little time or worry from myself. They coordinated a door t... See more

Rated 5 out of 5 stars

Charlie was absolutely brilliant. What seems like a very stressful and exhausting experience he made smooth sailing. Great communication. Flying our cat and dog to Canada aside from vet appointments,... See more

Company replied

Rated 5 out of 5 stars

This is my 3rd young cat adopted from @StreetCatsofOman and they have a long journey to come to the UK from Oman. And again James Cargo have proved to be fantastic in making sure the process, right up... See more

Rated 5 out of 5 stars

I honestly cannot recommend JCS services more. They turned an extremely stressful day of moving with my pets into as comfortable of an experience as possible. When you arrive at their location for dro... See more

Rated 5 out of 5 stars

Our experience with this company was fantastic - they helped with relocating my childhood cat (Croutons) from Singapore to the UK and they took such good care of her, kept us in the loop at all times... See more

Rated 5 out of 5 stars

We had an amazing experience with Charlie, who helped us relocate our dog from the UK to Canada. He is incredibly organized, and we found the entire process ran very smoothly. We would recommend this... See more

Rated 5 out of 5 stars

Excellent service and clear communication from start to finish. We are hugely grateful to the team for their role in importing our 2 cats into the UK and delivering them to our door. The trip wasn't q... See more

Company replied

Rated 5 out of 5 stars

Our experience with JCS was amazing from start to finish. We transported our 2 year old red fox Labrador from London to Dubai. Rachel was so helpful and JCS was the only company I found that was able... See more

Rated 5 out of 5 stars

Top service from start to end. Rachel was very patient and attentive to my questions and concerns. I had plenty of them so I appreciate the responsiveness. I contacted many agency and James Cargo gave... See more

Company replied

Rated 5 out of 5 stars

Absolutely brilliant. Professional and caring. Can’t recommend them enough. We transported a dog from Jordan and the whole expert was done professionally and with care. Amazing thankyou very much our... See more

Rated 5 out of 5 stars

I 100% recommend this amazing team who helped me from beginning to end with exporting my two cats from U.K. to America. They were wonderful and so helpful. I received guidance by phone and email every... See more

Rated 5 out of 5 stars

We exported our dog from the UK to Dubai. Correspondence with JCS Livestock was excellent - Sarah, Charlie and Rachel responded quickly to any questions I had and ensured a smooth journey for our dog.... See more

Rated 5 out of 5 stars

We used JC Cargo Services recently to relocate our pets back to Dubai. Absolutely fantastic service, very professional and excellent communication throughout the whole process. Not a hiccup from start... See more

Rated 5 out of 5 stars

JCS was absolutely incredible in terms of managing the whole process. They knew exactly what was needed and did a thorough pre-check to ensure the process was as smooth as possible and my puppy was cl... See more

Company replied

Rated 5 out of 5 stars

I recently moved from Singapore to London with my two cats. From the moment my cats arrived in London till my cats were entrusted to me at my apartment, the entire process was fast, smooth and efficie... See more

Rated 5 out of 5 stars

James Cargo Services picked up our pets from Heathrow to deliver them to us in Chelmsford. They kept us fully up to date on email through customs clearance and pickup. They let us know when to expec... See more

Rated 5 out of 5 stars

James Cargo took great care of Muffin. I had to switch the pet handling company last minute on Friday, and James Cargo responded incredibly fast and I was able to book their service in less than a... See more

Company replied

Rated 5 out of 5 stars

Where do I begin? Danielle, Laura and the whole team at JCS are beyond incredible. I was moving my Wolfie from Colombia to London and the company in Colombia were appallingly bad, they made the whole... See more

Rated 5 out of 5 stars

Very competent and professional people. Charlie made the whole process run very smoothly. Rachel didn't even forget the funnel for our dog King's water supply. Highl recommended company.

Company replied

Rated 5 out of 5 stars

Massive, massive thank you to Rachel and the team at James Cargo services. Our Molly the labradoodle dog moved from the UK to Doha. Rachel made the experience easy, simple and smooth. She was at... See more

Company replied

Rated 5 out of 5 stars

The JCS team have always been available, responsive and friendly in the multiple times I have flown with our precious dog Palmer. I am confident that he is well cared for and loved when traveling. T... See more

Rated 5 out of 5 stars

They were extremely helpful from the very first call and everything went so smoothly although the task of bringing your pet here the in the UK might seem a little daunting but JCS were extremely helpf... See more

Rated 5 out of 5 stars

Amazing! Thank you for getting our girl back to us safely! We moved to Calgary last year but had to move back home last week. She is so nervous so we were so worried but there was constant communicati... See more

Rated 5 out of 5 stars

JCS was amazing from start to finish! The team was so helpful and kind, and was also very quick in responding. Their system made online payment extremely as well. I was so relieved to know that my pet... See more

Rated 5 out of 5 stars

Great service and maximum attention to the client by JCS have made my family very happy with the smooth and expedient relocation of our kitten from Bahrain to England. Thanking JCS from our heart!

Rated 5 out of 5 stars

James handle entry to the UK for my 2 cats coming from Norway. The service was very efficient with a friendly and personal touch, with excellent communication through the process. Highly recommended.

Rated 5 out of 5 stars

James Cargo were brilliant in bringing my dog up to Manchester from London! Danielle smith was easy to deal with as well as Lisa! They are both brilliant at their jobs and I thank there efforts massi... See more

Rated 5 out of 5 stars

We flew to Heathrow from Turkey with my cat and cannot fault a single thing. My experience with James Cargo was brilliant.

Rated 5 out of 5 stars

10/10 service start to finish no messing about grest price no extras all in done door to door service I dint lift a finger charlie was a legend and the team got both my dogs from my home in Somerset t... See more

Rated 5 out of 5 stars

Rachel and the team at James Cargo Services were outstanding in seamlessly relocating our cat from England to the UAE, in the August heat no less. From the first contact, Rachel replied to all of my e... See more

Rated 5 out of 5 stars

Thank you for seamless transportation of our fur baby to and from London to Dubai. Recommended!

Rated 5 out of 5 stars

Brilliant from start to finish. My 3 dogs arrived and were clean, happy and not stressed. Would 100% recommend

Company replied

Rated 5 out of 5 stars

Knowledgeable, professional, effective. Basicly all you need! Very happy with the service :)

Company replied

Rated 5 out of 5 stars

James Cargo and Deloropets UAE safely delivered our 2 French Bulldogs Daisy and Simba to us in Dubai in February 2026. James Cargo is an extremely professional company that provides an outstanding... See more

Rated 1 out of 5 stars

We used James Cargo to ship our motorbike to Canada in April 2024 and could not fault the service we received. Therefore, we did not think twice about using them to ship our bike back to the UK in Mar... See more

Rated 2 out of 5 stars

My dog , Labrador Retriever Grant traveled from Atlanta , Georgia , USA to Heathrow on a 9 hours flight. He arrived at 1140am . We were informed of his arrival by JCS and that we were NOT to go... See more

Company replied


Company details

  1. Import Export Company

Written by the company

James Cargo Services provide International forwarding and logistics, handling even the largest shipments with a personal touch. We offer professional services by air, sea and road for both export and import movements, including a full Customs brokerage service across the UK. The services we cover are General Cargo, Motorcycles, Pet Travel and Fulfilment.


Contact info

4.9

Excellent

TrustScore 5 out of 5

444 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 50% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Excellent service

They worked excellently as a team and successfully reunited us with our cat in the UK. From the very beginning, we felt comfortable and had an amazing experience.

13 December 2024
Unprompted review
James Cargo Services logo

Reply from James Cargo Services

Thank you so much for your lovely review, i will pass this onto the team.

Rated 5 out of 5 stars

Bringing my cat to the UK

I was given clear step-by-step information upfront of the custom's clearance process when recently bringing my cat to the UK. From the moment the plane landed I was kept updated, and the driver who was delivering my cat called as he left Gatwick to give me an ETA.
All personnel were friendly, professional and eager to please. There was follow-up afterwards to make sure everyone was happy and settled.
I felt that my pet was in very good hands.

6 December 2024
Unprompted review
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Reply from James Cargo Services

Thank you so much for your lovely review, i will pass this onto the team.

Rated 4 out of 5 stars

We used James Cargo as our cat importer

We used James Cargo as our import company for the ground work on arrival in UK . Their communication was prompt, clear and concise so I knew what I needed to do. The whole process from landed in UK was very easy - didn't need to do anything until I was ready to collect our cat. Thank you.

5 December 2024
Unprompted review
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Reply from James Cargo Services

Thank you so much for your lovely review, i will pass this onto the team.

Rated 5 out of 5 stars

AMAZING COMPANY!!!!!!

I am completely satisfied with the services provided. From the first contact via email, the assertiveness in the information, the clarity and commitment to the client, which I, as a Brazilian, can say, is hard to find. A special thanks to Lisa, who was able to identify me as Charlie and Trixie's guardian over the phone without me having to introduce myself. This shows how personalized the service is and I was very surprised. My cats arrived at my house via the delivery service, which was punctual and efficient. I have nothing but praise. An excellent company with dedicated and helpful employees. I highly recommend it.

27 November 2024
Unprompted review
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Reply from James Cargo Services

Thank you so much for your lovely review, i will pass this onto the team.

Rated 5 out of 5 stars

Would definitely recommend JCS to…

Would definitely recommend JCS to anyone wanting to bring their pet into the UK. Prompt responses to our questions and even working late hours to keep us informed of the status after the arrival at Heathrow.

20 November 2024
Unprompted review
James Cargo Services logo

Reply from James Cargo Services

Thank you so much for your lovely review, i will pass this onto the team.

Rated 5 out of 5 stars

Eric Labradoodle

Lisa and Steve, we’re amazing through the process of receiving our Labradoodle Eric from his overnight flight from the US to London Heathrow.
Lisa provide us with frequent notifications from Eric’s arrival, processing and delivery to our home in London which was seamless.
Steve was such a happy chappy and was great to chat with. Please feel free to use this feedback on your social media sites.
Stuart Jones

8 November 2024
Unprompted review
Rated 5 out of 5 stars

London to Dubai

Charlie and the team were so polite and spent time in explaining the whole procedure. The crate that JCS build was strong and secure. Oakley arrived in Dubai exactly on time.
Thanks Charlie

16 October 2024
Unprompted review
Rated 5 out of 5 stars

Great Service relocating my Frenchie

The team at JCS have been great from the very start, they have been in constant contact and helped with all documents / vaccines etc that our pet frenchie needed in order to be relocated from UK to UAE.
Thanks again for the great service and easing our nerves

1 November 2024
Unprompted review
Rated 5 out of 5 stars

After been let down by another company…

After been let down by another company quite badly , yours was recommended to us by a friend and we cannot fault the service and support we received from your team . This is how it should be when you are relocating your loved pets .

18 October 2024
Unprompted review
Rated 5 out of 5 stars

Thank you JCS

Thank you JCS! The staff were very efficient and helpful through what is a hugely stressful process moving your pet across the world.

22 October 2024
Unprompted review
Rated 5 out of 5 stars

Outstanding support

Review for JCS Livestock – Outstanding Support in Relocating My Conures from England to Canada

I recently worked with JCS Livestock to relocate my two conures from England to Canada, and I can’t recommend them highly enough! From the start, the team was incredibly supportive, providing detailed guidance and a reassuring presence through every step of the process.

Relocating pets, especially internationally, is no small feat, and the Canadian side proved particularly challenging. But thanks to JCS Livestock’s extra help and unwavering support, we managed it together. The journey itself went smoothly, and my birds arrived safely, with frequent updates from the team to keep me informed and reassured throughout.

The dedication, attention to detail, and hard work from JCS Livestock and their collaboration with Worldwide Animal Travel on the Canadian side made a difficult process achievable. It wasn’t easy, but with their support, we made it through—one happy bird mum after all the sweat and tears!

If you’re looking for a company that goes above and beyond to support animal relocation, I wholeheartedly recommend JCS Livestock. Thank you to everyone involved for making this journey possible!

3 September 2024
Unprompted review
Rated 5 out of 5 stars

A highly professional, efficient and compassionate service

My two cats were delivered to my home in Owmby-by-Spital, Lincolnshire all the way from South Africa, safe and sound. I was extremely happy with the service provided by James Cargo Services, they cleared my cats at Gatwick, kept me abreast of the progress every step of the way. Prior to their arrival in the UK, I had contact with the lovely ladies of JCS and they explained the process to me. The cats were also delivered to my home, on a Friday afternoon, with new blankets (they had soiled their previous ones). The driver drove during rush hour traffic (took 4 hours) and then returned back to Gatwick. I could never have done this, without the help of James Cargo Services. Excellent, professional service, highly recommended.

11 October 2024
Unprompted review
Rated 1 out of 5 stars

Didn’t have a great experience trying…

Didn’t have a great experience trying to get a quote. It took them a month and a half to tell me they weren’t exporting pets at the moment, after I contacted them atleast 4x to get an update on a quote. You’re best off going with Airpets, had a detailed quote by the end of the day and they answered every question I had. :)

1 October 2024
Unprompted review
Rated 5 out of 5 stars

James Cargo did an excellent job…

James Cargo did an excellent job helping to get our two cats from Turkey into the UK at Heathrow. I chose them because their quote was lower than any of the 10 other companies I approached, and they were strongly recommended by my cargo agent in Istanbul. I am really glad I chose them.

9 October 2024
Unprompted review
Rated 5 out of 5 stars

I found this company's attention to…

I found this company's attention to detail, professionalism, compassion and support were all excellent. As a first time user of pet transport, they really helped make an otherwise extremely stressful experience much smoother and relatively stress free. I would highly recommend them and will most definitely use them again.

9 October 2024
Unprompted review
Rated 5 out of 5 stars

SIMPLY AMAZING!!!

SIMPLY AMAZING!!!
Due to a combination of personal and work circumstances had to move a dog from the UK to Brunei at very short notice. From start to finish the team could not have done more to make the whole experience as effortless and seamless as it was. They communicated clearly and made the entire process, which felt incredibly daunting, so simple. They explained everything in detail to reassure me and also walked me through those trickier parts of the process. They took on the burden of the planning and administration, which was perfect. Any and all the things I worried about as an owner were seen to. The entire team went the extra mile and I cannot thank them enough for getting my dog to Brunei safely and happily! Fantastic customer (human and animal) service and care. Just took the stress out of the whole situation. I would not go anywhere else now and will be using them when it time to make our next move.
Could not recommend this company and team more highly!

13 September 2024
Unprompted review
Rated 5 out of 5 stars

Best in show

Moved a dog from US to UK, for the 7th time! Having worked with other agents, I can attest that JCS is the easiest to work with, the most efficient, and the most pleasant. Weekend availability a huge plus, and an advantage over other providers. Customer service and responsiveness particularly impressive. Thanks for everything!

21 September 2024
Unprompted review
Rated 5 out of 5 stars

I couldn't ask for a better service

They made the entire process easy and stress free moving my cat from Canada to UK. Well worth the price to have the peace and mind that you haven't forgotten one of the many procedures needed for the move.

30 June 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

I was very happy with the excellent help and kind support in moving our diabetic cat Tiger from Canada to the UK.

9 September 2024
Unprompted review

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