Pets Abroad UK Reviews 50

Pets Abroad were fantastic when we moved our 2 cats and dog to South Africa. They took the stress out of having to sort the blood-work out for Teddy and they did the export health certificates. One of our cats was unfortunately poorly the day before departure, but Claire made sure Seb was well looked after. It's a very stressful process, moving your animals around the world, but they made it less stressful.

Couldn’t recommend Pets Abroad UK enough, they helped export my dog from the UK to Melbourne. Throughout they were fantastic, completing his health checks, helping with crate training and getting him safely to Aus!

Unfortunately we were originally due to fly when the Middle East conflict started. Melody and the team went above and beyond and managed to source Jax a new flight that rerouted via Sri Lanka within 24 hours of his original leave date.

They have been amazing to work with, and eliminated so much stress for us! Melody has been exceptional, keeping in contact and dealing with all my queries no matter how small. All the staff we met were so friendly and put us at ease; Andre also gave us recommendations for our Great Ocean Road road trip which was amazing!

Thank you all sooo much!!

An amazing company to work with. Becky helped put me at ease with the stress of flying my 3 dogs to the US. She and her team were responsive and made every effort to check in and guarantee that all of the dog's paperwork was correct and ready to go for their journey. The dogs were picked up by a lovely guy called Jaime and I was immediately ensured that they would be well taken care of. They were boarded for an evening and seemed to be having the best time. They were well looked after and it really helped me feel less worried about their journey.

Moving country was enough stress, moving our dog was even more, but Pets Abroad were so helpful at all times, from initial conversations, flight selection, drop off and updates before she flew, we were so thankful for everything they did to make the journey as low stress as possible. Arrived in Malaysia safe and sound. Many thanks

Pets Abroad were fantastic with moving my cat Louis to South Africa. They were kind and efficient and kept me in the loop at all times with photos. The agent in South Africa - Pet Port, were also fantastic and I wouldn't hesitate to recommend either company. It's very stressful to move a pet so far, especially a cat, so I was very grateful to them for making this easier on me.

Pets Abroad UK has been amazing in helping us bring our dog Maple to the USA from the UK. Becky worked with us to make sure that Maple arrived safely and was well taken care of along the way. The whole Pets Abroad UK team has been absolutely fantastic. They updated us every step of the way and it made us feel reassured that Maple was in great hands. I absolutely recommend them! Maple is now settled and happy as could be in California.

We had a fantastic experience and couldn’t be happier with the service. From start to finish the team were professional, helpful, and genuinely caring.

A special thank you to Claire, who provided brilliant service and made the whole process smooth and reassuring. It was clear that Bella and Teddy were in very good hands.

We truly appreciate the care and attention you gave them and would absolutely recommend your service to anyone needing pet transport.

We chose Pets Abroad to help with the transition of our Labrador Rosie from the UK to our new home in the UAE. From the very beginning of querying to the very end of having Rosie personally delivered to our front door the whole process was so smooth, stress-free and very simple. The whole team were fantastic! We were given a list of everything they needed from us before travel and from there they handled everything else for us. Rosie was collected from the house to stay with the team overnight and then the following day she was flown out. During the time we were without Rosie, Kimberley updated us with pictures of her and what she was up to / how she was doing. Once she was in the UAE we were updated of her arrival and within just a few hours she was personally dropped off by the agents who work along side Pets Abroad. We couldn’t be any more grateful for such a delightful service and would absolutely recommend Pets Abroad to anyone who are thinking of moving their beloved animals with them. Thank you all so much for everything you have done for us and for also making Rosie’s move as easy for her as possible!

We worked with Pets Abroad UK with our UK leg of our dogs journey from Canada and I couldn't recommend them enough! Everyone we worked with (thank you Serena, James and Sam) were fantastic and we felt that our dog was cared for as if it was their own. They kept us updated with the status of customs and delivered him to us promptly after it was completed. They were a huge part of our dog settling in quickly. Thank you all for your help!!

We recently moved from the UK to Cyprus with our beagle and used Pets Abroad. They were great with communication and were very helpful at every stage of the process.
Their offices were easy to find and the staff, including the vet, were lovely with our beagle there. We felt that he was in very good hands.
I would highly recommend them.

This Company truly cares.

I’ve just emigrated to Thailand and my 3 cats and 1 dog arrived safe and sound today. I’ve no family so my Pets are my World. After speaking to a number of Businesses I decided to go with Pets Abroad and I’m so glad I did. They made everything very straightforward, answered all my questions (no matter how inane!) and kept me updated every step of the way. I can’t recommend them highly enough.

Caring staff, always ready to answer questions. My kitties arrived in Los Angeles from London safe and sound. Great service.

We recently shipped our dog, Alfie, to New Zealand using this company, and our experience was great.

Andre was prompt and responsive from the start, and Melody patiently handled all our questions and final details, giving us confidence throughout the process. Even when we dropped Alfie off, Melody was friendly, and the team made a lot of fuss of him, which immediately put us at ease.

Whilst our move didn’t go perfectly on our end—our vets miscalculated the timing of his rabies shots, delaying our relocation, and my husband had to travel ahead eight weeks—Pets Abroad reassured us and supported us as best as possible, even when some factors were out of their hands.

The logistics involved are astonishing—coordinating with airlines, vets, quarantine facilities, customs authorities, and local handlers across multiple countries. Considering all the moving parts they have to manage, the team’s professionalism, patience, and care really stood out.

Of course, everyone’s experience with pet relocation is unique, but ours was overwhelmingly positive.

Thank you to the entire team for turning what could have been a nightmare into a smooth, worry-free journey for Alfie.

We are one happily reunited family in NZ thanks to you!

My experience with this company has been very interesting. I have two dogs that I was flying from the UK to New Zealand. I started the process back in March and was promised it would be quite straightforward. I took the dogs in for the first check-up, and the process began. The dogs got the rabies shot just as we were about to leave. We had three weeks to go before we flew out, five kids to bring with us, an entire house to pack up, and two companies to close down while getting ready to move our whole family to the other side of the world. They then dropped a lovely bombshell on us: the dogs would have to wait six months before they could come home. I know this is the law, but it was not properly explained to us at the start. Now we had to wait an extra six months before our dogs could fly out, and we couldn't stay as we had already paid for our house in New Zealand and organized everything to be shipped the next day. This made panic stations kick in.

Going through listing after listing trying to find someone to watch our dogs at a price that we could afford was proving to be extremely difficult. We were quoted an extra £5,000 to watch our dogs, and we had no idea how we were going to find that money.

We eventually managed to find someone to watch our dogs, but this was putting a huge amount of stress on our family as I was going to be away from my boys, who are like our kids. Sadly, during this time, I was caught in a very bad explosion and suffered severe burns to my face and hand, requiring operations.
I missed a few emails while I was in the hospital, and the next thing I knew, my dogs were in the air coming home. I received emails threatening that my dogs would be refused entry into New Zealand if I didn't pay the extra money that I hadn't budgeted for.

There were extra fees added on top of extra fees that I wasn't even aware of, and now I was being forced to pay for something that I was unsure of.
So here I was with my dogs in the country, receiving emails from a pet transport company abroad that failed to do as they said they would.

They claimed that they would make sure my dogs, were never released, and would make it very hard for me to get them out.

High on morphine in a hospital bed, I had no idea what was happening and why I was being threatened by a company that was meant to care for my animals.

I sent some money to make sure that they were okay, but I still cannot understand why I was being treated like a criminal and how it was acceptable to bully me into doing as I was told. I don't condemn being bullied, I am not a fan of it.

No one should be, especially by a company that is about trust.
Let's face it, we trust these companies with our loved ones and hope that they get them home safely.
We don't ask them to hold them hostage and tell us that if we don't do as we're told, our pets will be put down or destroyed, or made sure they're not allowed out of the country.

Quite honestly, that's disgusting behavior and I don't condone it at all. I drove down to the place that was holding my dogs in quarantine, and they were incredibly understanding, very compassionate, and absolutely disgusted by the company that was doing this to us.

They said that the company has no right to hold our animals, as we have done nothing wrong, so, as predicted, they were acting like a bully towards us.

I would not recommend this company to anybody, not even my worst enemy.
Their attitudes are very desperate, and they have a lack of compassion for your situation or your pet.

Anyone who is willing to threaten harm to your animal should not be trusted. I'm now seeking legal advice on what my next move can be. I wish everyone a good day who reads this review.
Take care.

Amazing experience and service. Driver was exceptional and helped my wife, our dog and I all the way through. Recommend this service.

The process of moving my dog to Iceland was incredibly stressful, but Andre was so kind, understanding, and supportive throughout. Everything became very rushed toward the end, as the vet work was close to expiring — meaning we would have had to restart all the vaccinations and testing, which would’ve been both expensive and time-consuming.

Thankfully, Andre managed to secure the right flight for my dog, Diego, from London Heathrow to Keflavik in Reykjavik, Iceland, just in time. He was extremely helpful with all the paperwork required for the transport and stayed on top of communication with MAST and the veterinary services.

Honestly, I couldn’t recommend Pets Abroad enough. They made one of the most stressful situations so much easier. Huge thanks to Andre and the entire team for their help with this move!

I used PatsAbroad UK for my cat's relocation and was very disappointed with the service. The invoice and the services provided did not match, and I was charged for crate training and a parasite treatment that were never carried out.

Though the company agreed to refund a boarding fee when they sent our cat back home as he was "too anxious", the amount was inconsistent — one colleague quoted a higher rate for a cat of the same weight staying at the pets hotel , while another quoted less.

The company also refused to accommodate our cat, claiming he was “too distressed,” without making any genuine attempt to calm or engage with him. A video from a receiving relocation company shows him as gentle and non-aggressive, which makes their assessment even more disappointing.

Overall, communication was unclear and the experience unnecessarily stressful. I wouldn’t recommend this company due to the lack of professionalism, transparency, and genuine care for animals.

In my 36 years of life, I have NEVER felt compelled to write a review — not for a restaurant, hotel, or any service — until today. I’m writing this because I’ve just had one of the most disappointing experiences with a company I genuinely expected to trust during an important and emotional process: arranging travel for my beloved pet.

I reached out to Pets Abroad UK for guidance on relocating my small dog (4 years old, in perfect health) from my current location to Eastern Europe. I submitted their online quote form, which was quite brief and didn’t allow for much detail, so I expected to be contacted for further information or clarification. Instead, I received a one-line response:

“Hello, sorry we cannot assist to Eastern Europe or from [my location].”

That was it. No explanation, no attempt to understand the situation, no alternative suggestions — just a flat rejection.

I fully understand that not every company can cover every destination, and if that were the case here, that’s absolutely fine. But professionalism is about HOW you communicate, especially when dealing with something as sensitive and important as someone’s pet. A polite explanation, a reason, or even a simple referral to someone who could help would have made all the difference.

Unfortunately, this experience left me feeling dismissed and deeply disappointed. I reached out to a company I thought would show compassion and expertise but instead received what felt like an automated “no.” It’s a shame, because trust and empathy should be at the heart of any pet relocation service — and sadly, that was completely missing here.

I shipped my dog from the United Kingdom to Australia on the 10th of June. I started the process in August of 2024. A fantastic experience all around.

I was considering shipping my dog myself, thinking that I would be able to manage the process, and realised just how intense a process it would be.

After getting in touch for a quote, Andre from the team was there at any time to answer and questions, preempting any details that might have been needed. There were some steps along the way in which there was some information missing, and combined with my vets, this was never an issue.

The required details was clear. I knew exactly what I needed to get, what I was going to the vets for, and what details Andre and the team needed. Again, all of these were detailed very explicitly and clearly.

Not at any point did I feel like I was missing any information or felt anything was going to go wrong. As someone who can be rather anxious this was huge for me.

The entire team at Pets Abroad showed just how professional and experienced the team is. For anyone who is looking at moving their pet abroad (my experience being from UK to Aus) I can only recommend the team over at Pets Abroad. A fantastic experience from beginning to end.

The worst service I have ever received, I worked for months getting documents to ship a dog, when getting all documents they could not provide information regarding flight stops or any information regarding the flight the dog was going to be on. All seemed legit until I started asking questions that they could not answer to, randomly told us one day “we don’t feel comfortable use someone else” all because they could not answer my questions regarding the flight. Would not trust, would not recommend!! Went with a different company and got everything sorted within 3 days!! Avoid this company at all costs all they care about is money.