Good product range & found what I wanted quickly using advice notes. Only down side was delivery cost which practically half the cost of product & a big gripe about vat when government tries to penali... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Who would have though ordering insulation would be such a headache? Most companies cannot guarantee the brand of insulation and supply whatever they have for that spec, we wanted Celotex. Thankfully I... See more
After a little confusion, re., price changes Siobhan sorted out my order, going the extra mile to ensure I got all of my order on time at the right price by sourcing it from various suppliers. She did... See more
Company replied
This company gives great service. Ordering was quick and entirely uneventful. Price was very keen,ie. a lot less than most of the other internet companies and much chaper than local depots, Wickes, Je... See more
Company details
Written by the company
Insulation4less is the largest online independent insulation supplies store. We supply top insulation brands such as Celotex, Kingspan, Xtratherm, Rockwool, Knauf and Isover. We also supply a wide array of building materials to compliment our insulation range. Insulation4less truly is your one stop shop for anything to do with insulation and dry-lining. Get in touch with us today so you can benefit from our reliable, cost efficient and timely support.
Contact info
3rd floor, W1B 3HH, London, United Kingdom
- 02035826399
- info@insulation4less.co.uk
- www.insulation4less.co.uk
4.2
Great
965 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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Easy to order
Easy to order, bought insulation for my garage conversion, they were helpful when I enquired by email about how much we would require and the thickness. Delivery arrived on a van as their truck could not get down my road so I needed to help the driver take the boards off but they did tell me about this beforehand so all good.
6 June 2025
using the
How can bussiness using the Internet for it's sales suddenly, after 5 days cancel an order with no explanation? On calling them I was informed that it was possibly lack of stock in my area. £90.00 delivery should cover moving branch to branch. Thanks a lot for nothing.
23 June 2025
Unprompted review
Reply from Insulation4less
Hi Mark,
We sincerely apologize for the frustration and inconvenience caused by the cancellation of your order. We understand how disappointing it must be to have an order cancelled.
This is certainly not the experience we want for our customers. We are actively looking into why your order was cancelled without a clear explanation and why stock issues were not identified sooner, particularly given the delivery cost.
Thank you for bringing this to our attention. We are committed to improving our service and hope to regain your trust.
Decent prices and delivered on time
Decent prices and delivered on time. Easy ordering process.
24 May 2025
Unprompted review
Reply from Insulation4less
Thank you for your review and feedback. We very much appreciate it and look forward to assisting you with future orders.
Ordered online
Ordered online. Order arrived quickly with a forklift to unload onto my drive. Driver was friendly and professional.
5 April 2025
Unprompted review
Reply from Insulation4less
Thank you for your review and feedback. We very much appreciate it and look forward to assisting you with future orders.
Great company
Talked to Emmet about type of insulation needed. He then arranged a forklift as access is difficult.Ordered and arrived on time with forklift to deliver next to building.
Great service
19 June 2025
Unprompted review
Reply from Insulation4less
Thank you for your review and feedback. We very much appreciate it and look forward to assisting you with future orders.
I am having to repost this honest…
I am having to repost this honest review for a third time because this company keep flagging it for removal.
Customer service is lacking. Waited almost a week to get a quote and then they never even bothered to read the initial enquiry.
Follow up questions ignored.
Head of Sales then sends you gaslighting emails.
Anything you say on Trust pilot that they do not like, they flag it for removal
Welcome to 1984 where your opinion no longer matters.
23 May 2025
Unprompted review
Reply from Insulation4less
We’re sorry to hear that you were left disappointed with your recent experience. However, we would like to clarify a few key points to provide full transparency:
Your initial enquiry was received on the Friday afternoon of a Bank Holiday weekend. We responded to your message in under an hour, requesting further details about the products you wished to order and the delivery location.
In your reply, you asked for advice on which materials would be suitable. We advised that a member of our Sales Team would be in touch the following week to assist further.
When our offices reopened on Tuesday, we received follow-up messages from you expressing dissatisfaction that no one had contacted you sooner, despite it being a Bank Holiday and our offices being closed. Our Sales Manager responded to explain this, and we then had a Sales Agent reach out to clarify your requirements and offer suitable product recommendations based on your request for guidance.
Following this correspondence, our Sales Agent provided you with a tailored quotation based on your conversation. It was after this point that you chose to leave a review on Trustpilot, stating that our customer service was "lacking". We respectfully disagree with this assessment, as our team member went above and beyond to assist with your query and provide product advice based on the information you provided.
Regarding your Trustpilot review, we flagged it only after it contained statements that were demonstrably false and in violation of Trustpilot’s content guidelines. This was subsequently confirmed by Trustpilot, who removed the specific claims in question following their review.
We always welcome constructive feedback, positive or critical, when it is fair and accurate. However, we do not believe that to be the case in this instance. Our team is committed to delivering the best service possible and are always happy to assist with any concerns directly.
Excellent service
Excellent service, would totally recommend. Went through Emmet who was so helpful. Order arrived quick, earlier than expected. Would definitely use this company again.
29 May 2025
Unprompted review
Reply from Insulation4less
Thank you for your review and feedback. We very much appreciate it and look forward to assisting you with future orders.
My experience was terrible
My experience was terrible
The item was badly described online.
I tried to return but they wanted to charge £30 to collect it
then I said I’d send a different /cheaper way they said they would then add £15 additional fee.
I have kept the unwanted item.
I tried to do an exchange but the information was again badly listed so I gave up uncertain of what I would receive. Do not buy a loft ladder or parts from this company.
1 May 2025
Unprompted review
Reply from Insulation4less
Thank you for sharing your feedback. We are sorry to hear you have been disappointed with your experience.
We have requested further details from you to better understand and assist, but unfortunately, we have not received a response to date.
To clarify, we clearly outline in our returns information on our website that, if returning goods, there may be fees associated with the return.
If you would like to discuss your concerns further or need assistance with an exchange, please contact us directly at customerservice@i4lgroup.co.uk. We’re happy to work with you to find a suitable resolution.
Poor customer service and clear supplier damage.
We placed a large order of insulation from this company and its not the first time we've placed big orders from them. More often than not there is some damage but we deal with it as in the building trade its extremely fast paced and you havent got time to argue over material damages. However on this occasion the damages were just too great to ignore, we've left the whole order to one side and were forced to place this order again with another company, Now normally companies tend to have some form of understanding when it comes to damaged goods, especially when we supply photos but on this occasion all we got was the standard (You didn't report this to the driver at the time) yes well i didn't report this because the order was accepted by our labourer. despite all this the damage was clearly done by a forklift trick or lorry, equipment we dont own. and all this company does is close the ticket out as resolved without actually doing anything. no follow up phone call nothing.. just the standard (did you relay the damage to the driver) its like its from a scripted.. I guess the clue is in the name but if you want good quality products then please use any alternative supplier.
7 May 2025
Unprompted review
Reply from Insulation4less
Thank you for taking the time to leave your feedback, and we're genuinely sorry to hear that you've had a disappointing experience on this occasion.
Please accept our sincere apologies if you feel let down by the service you’ve received. This is certainly not the experience we aim to deliver.
We have looked into this matter and, unfortunately, we’ve been unable to locate an order under your name. We have also not received a response to our request for further information. To help us investigate this fully and resolve the issue for you, we would be grateful if you could contact us directly at customerservice@i4lgroup.co.uk with your order number and any supporting details.
We genuinely value your business and would like the opportunity to look into this further for you.
Great company good prices excellent…
Great company good prices excellent customer service
25 April 2025
Unprompted review
Reply from Insulation4less
Thank you for your review and feedback. We very much appreciate it and look forward to assisting you with future orders.
Really helpful customer service and the…
Really helpful customer service and the product is doing its job!
1 April 2025
Unprompted review
Reply from Insulation4less
Thank you for your review and feedback. We very much appreciate it and look forward to assisting you with future orders.
Very Good
As for the fake reviews not sure but first time I've used the company and all went well. Delivery and price. Thanks
29 April 2025
Unprompted review
Reply from Insulation4less
Thank you for your review and feedback. We very much appreciate it and look forward to assisting you with future orders.
Terrible service
Ordered 2 fence panels on 16th April. Payment processed ok with confirmation emails. Expected delivery within 10 days but did not arrive. Emailed several times questioning where they were, received emails back with no resolution. Finally on 7th May I am told I was sent an email on 23rd April informing me I could only buy these panels with 3 as a minimum order. Never received an email to that effect. Ended up requesting a refund as they would not budge with honouring the original order. If items can only be purchased with a minimum quantity then it should not let you order less than that on your website. Shocking service. Out of pocket for nearly a month with no delivery to show for it.
9 May 2025
Unprompted review
Reply from Insulation4less
Thank you for your review, and we’re truly sorry for the inconvenience and frustration this has caused you.
Regrettably, your order was processed automatically in error due to a system oversight, and it took us some time to identify that it did not meet the product’s minimum order requirement.
We can confirm that an email was sent to you on 23rd April advising that these panels are only available in multiples of three, as stated on the product page. In that message, we asked whether you would prefer to add another panel to meet the minimum or receive a full refund. It’s possible this email may have landed in your spam or junk folder, and we’re sorry if it didn’t reach you as intended.
We apologise again for the inconvenience caused and, can confirm that your refund has been fully processed. If there is anything further we can do to assist, please don’t hesitate to get in touch.
Quality materials great price and on time delivery as usual
5 May 2025
Unprompted review
Reply from Insulation4less
Thank you for your review and feedback. We very much appreciate it and look forward to assisting you with future orders.
Fake delivery times
I ordered roofing materials from this company on 29th April, based on their promise of 3–5 day delivery. What I got instead was a complete farce. On 2nd May, I received a casual email saying the main items (timbers) were not in stock, and the insulations might ship after 12th May. No apology. No solution. Just an unacceptable delay without warning.
These people only think of you as money, they do not understand that your roof is wide open and your family is under the rain. Just fake delivery times to attract more customers.
This is hands down one of the worst customer service experiences I’ve ever had. If you're looking for a reliable supplier, look elsewhere.
Save yourself the stress and avoid this business altogether.
2 May 2025
Unprompted review
Reply from Insulation4less
Thank you for your feedback, and we're genuinely sorry for the inconvenience caused.
We’d like to clarify that the delivery times displayed on our website are estimated and can vary depending on the product type and delivery location. In this case, your order was for delivery to Scotland, and unfortunately, we were unable to meet the standard estimated timeframe due to regional stock availability, particularly with timber, which can be limited in certain areas on occasion.
As soon as we became aware of the delay, we contacted you to provide an update. When you informed us that the wait was not acceptable, we actioned a full refund promptly, without hesitation.
While we do our best to meet all delivery expectations, there are occasions, especially with certain materials, where regional availability impacts lead times. We apologise that we couldn’t fulfil your order on this occasion and appreciate your understanding.
Terrible customer service
We ordered a variety of insulation boards and two of the 30mm boards turned out to be 25mm. Although being checked when they arrived, the 5mm discrepancy wasn't picked up by eye, and was only found when the boards were to be installed two months later. Insulation4Less have been unhelpful – refusing to take responsibility for supplying the wrong boards, and refusing to replace or refund them. They have disputed the credit card chargeback saying we should have reported the issue in 24 hours of delivery. The delay has meant that our bathroom hasn't been completed on time for me coming home from hospital after a mastectomy.
Edited to add: Both the Credit Card company and Citizen's Advice have said that Insulation4Less have broken consumer law as they have failed to fulfil the order correctly and that a company's Terms & Conditions don't overrule consumer rights. Despite me telling them this, they are still unwilling to co-operate.
3 April 2025
Unprompted review
Reply from Insulation4less
We’re very sorry to hear about the difficult time you’ve been going through and hope your recovery continues as well as possible.
We’re also sorry that you feel let down by our service. It’s always our intention to support customers fairly and efficiently, and we understand your disappointment in this situation.
In line with our returns' policy, any issues with received goods, including discrepancies in specification, should ideally be reported within 24 hours of delivery and no later than 14 days. This allows us to properly investigate and, where applicable, take prompt corrective action.
As the order was delivered on 23 January 2025 and the issue was raised over two months later, we were no longer able to progress the matter under our policy.
We understand this is not the outcome you were hoping for, but we trust this clarifies our position and the reasoning behind it.
I’ve used this firm a couple of times…
I’ve used this firm a couple of times now and to be fare to them, they’ve been faultless. Excellent communications . Very prompt and professional delivery service. All the order was correct and in good shape. I would definitely recommend and for sure use in the future.
30 April 2025
Unprompted review
Reply from Insulation4less
Thank you for your review and feedback. We very much appreciate it and look forward to assisting you with future orders.
Delivery was on time and the driver was…
Delivery was on time and the driver was very helpful.
13 March 2025
Unprompted review
Reply from Insulation4less
Thank you for your review and feedback. We very much appreciate it and look forward to assisting you with future orders.
Great product and good price
Great product and good price, delivery on time. I had a really great experience with this company. No hassle.
31 January 2025
Unprompted review
Reply from Insulation4less
Thank you for your review and feedback. We very much appreciate it and look forward to assisting you with future orders.
Ordering was easy
Ordering was easy, price including delivery was very good . Delivery was a day early so I was out but the driver very kindly put the sheets of insulation board in the garage as it was raining .
Proper job .
20 February 2025
Unprompted review
Reply from Insulation4less
Thank you for your review and feedback. We very much appreciate it and look forward to assisting you with future orders.
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