Insulation4less Reviews 

965
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 81 reviews, reviewers had a great experience with this company. Customers consistently praise the competitive pricing, often finding products significantly cheaper than other suppliers. Many highlight the exceptional service, noting the staff's helpfulness and professionalism in ensuring correct and efficient orders. People appreciate the wide range of quality products and frequently experience fast, prompt delivery, with communication often commended for keeping them informed. Conversely, a small portion of people felt dissatisfied with delivery, citing unexpected high costs, damaged goods, or drivers refusing returns. Some also mentioned orders not arriving or facing additional delivery charges, and a few reviewers were unhappy with the service when issues arose, noting a lack of resolution or delays in refunds.

What people talk about most

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with many customers praising the fast and prompt... See more

Product

Consumers find product experiences to be ambiguous, with some reviewers praising the quality and timely... See more

Price

Clients share positive opinions on price, with many reviewers finding the prices to be competitive,... See more

Order

Users describe ambiguous interactions with order, with some customers praising the fantastic service from... See more

Service

Reviewers mention positive feedback about service, with many customers praising the excellent and fantastic... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good product range & found what I wanted quickly using advice notes. Only down side was delivery cost which practically half the cost of product & a big gripe about vat when government tries to penali... See more

Rated 5 out of 5 stars

Who would have though ordering insulation would be such a headache? Most companies cannot guarantee the brand of insulation and supply whatever they have for that spec, we wanted Celotex. Thankfully I... See more

Rated 5 out of 5 stars

After a little confusion, re., price changes Siobhan sorted out my order, going the extra mile to ensure I got all of my order on time at the right price by sourcing it from various suppliers. She did... See more

Company replied

Rated 5 out of 5 stars

This company gives great service. Ordering was quick and entirely uneventful. Price was very keen,ie. a lot less than most of the other internet companies and much chaper than local depots, Wickes, Je... See more


Company details

  1. Construction Company

Written by the company

Insulation4less is the largest online independent insulation supplies store. We supply top insulation brands such as Celotex, Kingspan, Xtratherm, Rockwool, Knauf and Isover. We also supply a wide array of building materials to compliment our insulation range. Insulation4less truly is your one stop shop for anything to do with insulation and dry-lining. Get in touch with us today so you can benefit from our reliable, cost efficient and timely support.


Contact info

4.2

Great

TrustScore 4 out of 5

965 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically replies within 2 weeks

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4.2

All reviews

(965)

77 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great value

Great value , prompt delivery ,good quality product

12 February 2025
Unprompted review
Insulation4less logo

Reply from Insulation4less

Thank you for your review and feedback. We very much appreciate it and look forward to assisting you with future orders.

Rated 5 out of 5 stars

Good products and processes.

I found it really easy to find the insulation product I required on the insulation 4 less website.
Ordering process was simple and straightforward. My items were delivered without delay.
All in all, dealing with insulation 4 less was without issue and I would have no hesitation in recommending them.

21 February 2025
Unprompted review
Insulation4less logo

Reply from Insulation4less

Thank you for your review and feedback. We very much appreciate it and look forward to assisting you with future orders.

Rated 5 out of 5 stars

Good prices and helpful team

Good prices and the team arranged a delivery day to suit me.
Arrived on a HUGE truck that couldn't get down my street, but the driver was very helpful and used his mini forklift to bring it the last bit of the way

7 February 2025
Unprompted review
Rated 3 out of 5 stars

Good price for insulation

Good price for insulation. The insulation arrived in good condition and on time.

The only downside was that I requested a small truck as I live up a lane with overhanging trees. The first driver refused to come up our lane. The second made it as far as next door where I had to ferry the bales in and on my car the rest of the way. Both drivers came in very large trucks

4 February 2025
Unprompted review
Rated 5 out of 5 stars

Quick and reliable response

27 February 2025
Unprompted review
Insulation4less logo

Reply from Insulation4less

Thank you for your review and feedback. We very much appreciate it and look forward to assisting you with future orders.

Rated 5 out of 5 stars

I have used Insulation for less a few…

I have used Insulation for less a few times now and always an excellent service and price, would highly recommend

2 December 2024
Unprompted review
Insulation4less logo

Reply from Insulation4less

Thank you for your review and feedback. We very much appreciate it and look forward to assisting you with future orders.

Rated 1 out of 5 stars

Typical punitive delivery charges to…

Typical punitive delivery charges to Scotland.

I live 25 minutes from Glasgow, not rural by any means and not a highlands postcode.

Had my basket ready to order with free delivery because it was a large order (which they plaster all over their website). Only to put in my postcode and be slapped with an extra £150 delivery charge. Waste of time. Will take my money elsewhere.

Sick of companies acting like Scotland is some sort of irrelevant afterthought.

Edit:

I already did reach out and was just told that even though you falsely advertise free delivery that you don't offer it to all customers. Especially those in Scotland. You categorise the whole PA postcode area as a remote area which simply isn't true.

7 March 2025
Unprompted review
Insulation4less logo

Reply from Insulation4less

Thank you for your feedback.

Delivery costs are determined by our courier partners based on location, and while we strive to offer free shipping wherever possible, some areas unfortunately incur higher charges due to logistical factors.

We value all our customers across the UK, including Scotland, and would love the opportunity to serve you in the future. If you’d like to discuss this further, please feel free to reach out to our team—we’d be happy to help.

Rated 5 out of 5 stars

Excellent service

Excellent service, chose the day I wanted the delivery, no damage(30 sheets of pir) would definitely use again. The price was good aswell

28 February 2025
Unprompted review
Insulation4less logo

Reply from Insulation4less

Thank you for your review and feedback. We very much appreciate it and look forward to assisting you with future orders.

Rated 5 out of 5 stars

Celotex PIR board

Ordered Celtic board at best price, delivery date very soon after.

Comms were great.

Would recommend and use again.

18 February 2025
Unprompted review
Insulation4less logo

Reply from Insulation4less

Thank you for your review and feedback. We very much appreciate it and look forward to assisting you with future orders.

Rated 1 out of 5 stars

Frustrating Experience: Poor Order Cancellation Process and Unreasonable Return Postage

I had a very frustrating experience with this company and feel compelled to share it with others.

Last week, I placed an order, but upon receiving the credit card charge, I noticed the price was incorrect as the order was not charged in accordance with the free shipping offer for orders over £360. Within seconds of placing the order, I immediately called customer service and followed their advice to cancel the order and place a new one. I submitted the cancellation request as instructed and received confirmation that the order would be cancelled.

However, despite the confirmation, I received a package today containing items from the cancelled order, including the Metal Insulation Discs (Zinc Plated) x 35mm (Bag of 50). This was clearly an error in the cancellation process.

Although I was told I could return the items, I am required to pay for the return postage, which I find very disappointing. Given that the error occurred on your end during the cancellation process, it is only reasonable that you should cover the return costs, not me. The entire cancellation process was unnecessarily complicated and inconvenient, and the communication was poor. I am very dissatisfied with this shopping experience.

I hope this review helps others be cautious when dealing with this company. Their order cancellation process needs significant improvement, and their handling of return postage is unreasonable. The overall customer service experience was far from satisfactory.

3 February 2025
Unprompted review
Insulation4less logo

Reply from Insulation4less

Thank you for taking the time to share your feedback. We are sorry to hear that you were dissatisfied with your experience, and we appreciate the opportunity to clarify the situation.

After reviewing our records, we can confirm that your initial call was received an hour after your order was placed. During this conversation, our team clearly advised that all cancellations must be submitted in writing. However, we did not receive your written cancellation request until later in the afternoon. By this time, the discs had already been processed and dispatched.

We understand your frustration and regret any inconvenience this may have caused. As per our policy, return postage costs are the responsibility of the customer unless the error is on our part. In this case, as the order was already in progress at the time of your written request, we were unable to halt the dispatch.

We always strive to provide clear communication and efficient service, and we appreciate your feedback as it helps us improve our processes. If you have any further concerns, please do not hesitate to contact our customer service team, who will be happy to assist you.

Rated 5 out of 5 stars

Easy ordering

Easy ordering, good communication through the process, speedy delivery with very helpful driver!

27 January 2025
Unprompted review
Insulation4less logo

Reply from Insulation4less

Thank you for your review and feedback. We very much appreciate it and look forward to assisting you with future orders.

Rated 5 out of 5 stars

Happy

First time order so was a little concerned about the speed of delivery and quality of the product. Very happy on both counts. The price is super even when you add on the delivery cost compared with my local suppliers. Would be very happy to order from them again.

10 December 2024
Unprompted review
Insulation4less logo

Reply from Insulation4less

Thank you for your review and feedback. We very much appreciate it and look forward to assisting you with future orders.

Rated 5 out of 5 stars

Good quality, communication and price!

I ordered sheeps wool insulation for my loft. I4L were far cheaper than everywhere else I checked and their communication was brilliant throughout the whole process, including when I told them about my narrow street. My only negative is with the delivery company. I only recieved about an hours notice that my order was arriving 2 days earlier than I was told.

12 November 2024
Unprompted review
Insulation4less logo

Reply from Insulation4less

Thank you for your review and feedback. We very much appreciate it and look forward to assisting you with future orders.

Rated 5 out of 5 stars

Exactly what I ordered

Exactly what I ordered, good value

18 December 2024
Unprompted review
Insulation4less logo

Reply from Insulation4less

Thank you for your review and feedback. We very much appreciate it and look forward to assisting you with future orders.

Rated 1 out of 5 stars

I was charged £24 delivery on a £500…

I was charged £24 delivery on a £500 order despite the statement that "deliveries are free on orders over £300". This statement is misleading and false.

9 January 2025
Unprompted review
Insulation4less logo

Reply from Insulation4less

Thank you for taking the time to leave your feedback. On this occasion, we find your review a little unfair.   
                      
Our website clearly states any delivery fees both on each product page and in the cart before checkout. This gives you amble options to change to a standard item that is included in delivery or removing an item that has a delivery fee.

You advised that you did not want to proceed with the items that had a separate delivery fee. We offered to swap out the products to a different brand that would fall under standard delivery, refund the fee and, any difference in price paid.

You then advised us you wished to have the part of the order that had a delivery fee cancelled and refunded. We did this for you within a matter of a few hours.

We hope this clarifies the matter.

Rated 5 out of 5 stars

Best service I’ve had for ages.

Delivery was made successfully this morning. I’ve left very satisfied feedback on your feedback system but wanted to write further to say how fantastic your service has been.

From a seamless online purchase process, to prompt delivery and most importantly really responsive customer service when I had a problem my end with delivery, you guys have been fantastic. And to top it all off, your delivery driver was proactive, friendly and helpful, an excellent representative of both your company and your delivery contractor. A throughly positive experience. Thank you.

3 January 2025
Unprompted review
Insulation4less logo

Reply from Insulation4less

Thank you for your review and feedback. We very much appreciate it and look forward to assisting you with future orders.

Rated 4 out of 5 stars

Good as always

Cold, not really helpful chat but amazing service, product and delivery. Thanks for drivers help

9 November 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Great price for my 100mm reticel, delivery was quick and the driver helped the Mrs put it in the house. 100% recommended!

1 November 2024
Unprompted review
Insulation4less logo

Reply from Insulation4less

Thank you for your review and feedback. We very much appreciate it and look forward to assisting you with future orders.

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