Good product range & found what I wanted quickly using advice notes. Only down side was delivery cost which practically half the cost of product & a big gripe about vat when government tries to penali... See more
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Insulation4less is the largest online independent insulation supplies store. We supply top insulation brands such as Celotex, Kingspan, Xtratherm, Rockwool, Knauf and Isover. We also supply a wide array of building materials to compliment our insulation range. Insulation4less truly is your one stop shop for anything to do with insulation and dry-lining. Get in touch with us today so you can benefit from our reliable, cost efficient and timely support.
Contact info
3rd floor, W1B 3HH, London, United Kingdom
- 02035826399
- info@insulation4less.co.uk
- www.insulation4less.co.uk
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Replied to 83% of negative reviews
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Reply from Insulation4less
Good products and processes.
I found it really easy to find the insulation product I required on the insulation 4 less website.
Ordering process was simple and straightforward. My items were delivered without delay.
All in all, dealing with insulation 4 less was without issue and I would have no hesitation in recommending them.

Reply from Insulation4less
I used this company to get insulation…
I used this company to get insulation for my utility. It was a cold damp outhouse and with the insulation it’s transformed it into a nice warm room. Highly recommended
Good prices and helpful team
Good prices and the team arranged a delivery day to suit me.
Arrived on a HUGE truck that couldn't get down my street, but the driver was very helpful and used his mini forklift to bring it the last bit of the way
Good price for insulation
Good price for insulation. The insulation arrived in good condition and on time.
The only downside was that I requested a small truck as I live up a lane with overhanging trees. The first driver refused to come up our lane. The second made it as far as next door where I had to ferry the bales in and on my car the rest of the way. Both drivers came in very large trucks
I have used Insulation for less a few…
I have used Insulation for less a few times now and always an excellent service and price, would highly recommend

Reply from Insulation4less
Typical punitive delivery charges to…
Typical punitive delivery charges to Scotland.
I live 25 minutes from Glasgow, not rural by any means and not a highlands postcode.
Had my basket ready to order with free delivery because it was a large order (which they plaster all over their website). Only to put in my postcode and be slapped with an extra £150 delivery charge. Waste of time. Will take my money elsewhere.
Sick of companies acting like Scotland is some sort of irrelevant afterthought.
Edit:
I already did reach out and was just told that even though you falsely advertise free delivery that you don't offer it to all customers. Especially those in Scotland. You categorise the whole PA postcode area as a remote area which simply isn't true.

Reply from Insulation4less
Excellent service
Excellent service, chose the day I wanted the delivery, no damage(30 sheets of pir) would definitely use again. The price was good aswell

Reply from Insulation4less
Celotex PIR board
Ordered Celtic board at best price, delivery date very soon after.
Comms were great.
Would recommend and use again.

Reply from Insulation4less
Frustrating Experience: Poor Order Cancellation Process and Unreasonable Return Postage
I had a very frustrating experience with this company and feel compelled to share it with others.
Last week, I placed an order, but upon receiving the credit card charge, I noticed the price was incorrect as the order was not charged in accordance with the free shipping offer for orders over £360. Within seconds of placing the order, I immediately called customer service and followed their advice to cancel the order and place a new one. I submitted the cancellation request as instructed and received confirmation that the order would be cancelled.
However, despite the confirmation, I received a package today containing items from the cancelled order, including the Metal Insulation Discs (Zinc Plated) x 35mm (Bag of 50). This was clearly an error in the cancellation process.
Although I was told I could return the items, I am required to pay for the return postage, which I find very disappointing. Given that the error occurred on your end during the cancellation process, it is only reasonable that you should cover the return costs, not me. The entire cancellation process was unnecessarily complicated and inconvenient, and the communication was poor. I am very dissatisfied with this shopping experience.
I hope this review helps others be cautious when dealing with this company. Their order cancellation process needs significant improvement, and their handling of return postage is unreasonable. The overall customer service experience was far from satisfactory.

Reply from Insulation4less
Easy ordering
Easy ordering, good communication through the process, speedy delivery with very helpful driver!

Reply from Insulation4less
Happy
First time order so was a little concerned about the speed of delivery and quality of the product. Very happy on both counts. The price is super even when you add on the delivery cost compared with my local suppliers. Would be very happy to order from them again.

Reply from Insulation4less
Good quality, communication and price!
I ordered sheeps wool insulation for my loft. I4L were far cheaper than everywhere else I checked and their communication was brilliant throughout the whole process, including when I told them about my narrow street. My only negative is with the delivery company. I only recieved about an hours notice that my order was arriving 2 days earlier than I was told.

Reply from Insulation4less

Reply from Insulation4less
I was charged £24 delivery on a £500…
I was charged £24 delivery on a £500 order despite the statement that "deliveries are free on orders over £300". This statement is misleading and false.

Reply from Insulation4less
Best service I’ve had for ages.
Delivery was made successfully this morning. I’ve left very satisfied feedback on your feedback system but wanted to write further to say how fantastic your service has been.
From a seamless online purchase process, to prompt delivery and most importantly really responsive customer service when I had a problem my end with delivery, you guys have been fantastic. And to top it all off, your delivery driver was proactive, friendly and helpful, an excellent representative of both your company and your delivery contractor. A throughly positive experience. Thank you.

Reply from Insulation4less
Very happy with the service
Very happy with the service. Easy to communicate with and good price.
Good as always
Cold, not really helpful chat but amazing service, product and delivery. Thanks for drivers help
Excellent service
Excellent service. Great price for my 100mm reticel, delivery was quick and the driver helped the Mrs put it in the house. 100% recommended!

Reply from Insulation4less
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