Megan was extremely helpful & patient when guiding us through the set up of my Mum’s new router box. Thank you for your patience Megan ! We appreciated your reassurance & knowledge as you guided us t... See more
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Review summary
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What people talk about most
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Brilliant everyone was very helpful have one query I use 1471 frequently, can’t always get to phone when it rings, have bad legs, so use 1471 to call back, but that doesn’t work now, why. Otherwise it... See more
I was dreading changing my broadband provider, it is a minefield. I googled "the best internet provider" and up popped Inspire Telecom, I checked out the website and was impressed with the Company eth... See more
Company replied
Excellent service.If you have any problems or questions they will act as quickly as they can.The most beneficial part of Inspire Telecom you don’t have any problems to contact them always someone will... See more
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Company details
- Internet Service Provider
- Internet Provider
- Mobile Network Operator
- Phone and Internet Service
- Telecommunications Service Provider
- Telephone Company
About Inspire Telecom
Written by the company
Broadband Made Better.
Reliable broadband and real support for UK homes and small businesses.
Residential Business
⚡ About Inspire Telecom
Inspire Telecom is a UK broadband, phone and mobile provider for homes and small businesses. We operate on the Openreach network, so the lines are the same ones the big providers use. What's different is how we run the service around them.
We care more for our customers than we do about the money. That's the starting point for everything.
The Inspire Service Standard
| 1 | Honest Onboarding. Realistic speeds, full cost from month one, no hidden terms. |
| 2 | Proactive Fault Ownership. We find the root cause, not just reset the router. |
| 3 | 60-Second Human Response. A real UK person answers, on average, within 60 seconds. |
| 4 | Fixed-Price Protection. The price on the contract is the price that gets paid. |
| 5 | Fair Exit, Earned Retention. Customers stay because the service delivers. |
Before you switch anything
Take the free Broadband Stability Score. Fifteen questions, five minutes, personalised results.
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The Inspire Service Standard
Written by the company
- We care more for our customers than we do about the money.
- That's the starting point for everything. Reliable broadband and real support shouldn't be the exception. We operate on the Openreach network, and run the service around it the way we'd want our own broadband handled. A real UK-based person answers within 60 seconds on average. The price on the contract is the price paid for the full term. When something breaks, we find the root cause, not just reset the router. Customers stay because the service delivers.
The price on the contract is the price you pay.
No mid-contract price rises. Ever.
Fixed-Price Protection is one of the five pillars of the Inspire Service Standard. The price agreed at sign-up is the price paid for the full contract term. No annual CPI rises built into the small print. No creeping fees added on quietly. No surprises six months in.
This is a genuine commitment, not a marketing line. If the monthly cost on your contract is £X, that's what you pay in month one, month twelve, and month twenty-four.
Contact info
Inspire Telecom Limited, Alpha House, ME2 4HU, Rochester, United Kingdom
- 0330 122 9488
- support@inspiretelecom.co.uk
- www.inspiretelecom.co.uk
4.9
Excellent
643 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Open Reach and our land line
Megan Kinzett went out her way to get Open Reach to sort out our land line back on after they had been "working" in our area.
She kept us in constant updates and didn't let up on Open Reach until we did get our landline back after a couple of days with a dead phone !
Many thanks for your assistance Megan which is much appreciated.
19 April 2024
Unprompted review
Megan had patience to answer all my…
Megan had patience to answer all my questions.
17 April 2024
Unprompted review
I’ve been signed up with Inspire for…
I’ve been signed up with Inspire for about two years now. I am delighted with the service provided for phone, broadband and television. Minor initial problems were dealt with quickly and efficiently. Contacts with staff have been good, the advisors are helpful and polite. Well done Inspire!
9 April 2024
Great company to deal with upfront with…
Great company to deal with upfront with all the details, all questions answered directly with super customer service and friendly staff that make the customer feel valued
8 April 2024
What a fabulous company
What a fabulous company
Always answer phone within minutes and always very helpful would certainly recommend
8 April 2024
Unprompted review
Shambles from the start
Shambles from the start.
Was told they would pay my early exit fee from BT. 4 months down the line BT still chasing their fee. Inspire doesn't seem to want to help, I'm passed around asking for data from BT, etc. It's offered me very little savings compared to the stress it's causing.
Pam - struggling pensioner!!
UPDATE:
After leaving review I was swiftly contacted by Sam, he eventually resolved my issues. And breath!
27 March 2024
Unprompted review
Reply from Inspire Telecom
Dear Jeannie,
Thank you for taking the time to leave such a glowing review of Inspire Telecom on Trustpilot. Your feedback truly means the world to us, and we're thrilled to hear that you've had such a positive experience with our service.
At Inspire Telecom, we take immense pride in providing exceptional customer service. It's wonderful to know that our staff's friendliness, intelligence, and helpful advice have left a lasting impression on you.
We believe that having knowledgeable and approachable staff is key to ensuring that our customers receive the support and guidance they need to make informed decisions about their telecom services. Your acknowledgment of our team's efforts to provide helpful advice is deeply appreciated and reinforces our commitment to delivering outstanding service at every opportunity.
We are grateful for your kind words and for choosing Inspire Telecom as your trusted provider. Should you ever have any further questions or require assistance, please don't hesitate to reach out to us. We're always here to help in any way we can.
Once again, thank you for your wonderful review. It means a lot to us, and we look forward to continuing to serve you with excellence in the future.
Kind Regards
Georgia
Inspire Telecom
Digital changes and contract…
Salesperson explained new digital changes clearly and discussed options Laid out new terms of contract. Friendly and knowledgeable.
13 March 2024
Reply from Inspire Telecom
Dear Debra,
It's wonderful to hear that your experience was so positive! We're thrilled that they were able to clearly explain the new digital changes and discuss your options in detail. It's important to us that our team is not only knowledgeable but also approachable and friendly, ensuring all your questions are answered and your needs met. We appreciate your recognition of their effort in guiding you through the process. Thank you for taking the time to share your feedback, and we look forward to continuing to serve you with the same high standards in the future.
Warm Regards
Georgia
Inspire Telecom
Trust Inspire to sort things out.
In the five months that I've been contracted to Inspire Telecoms, for T.V. broadband and landline they have always answered the phone within a few rings which is refreshing in this day and age. In addition they have helped me erase a debt my previous supplier said I owed them. Top marks to all concerned as this was a long drawn out process which has been resolved by Inspire.
12 March 2024
Unprompted review
Reply from Inspire Telecom
Dear David,
Thank you so much for taking the time to share your positive experience with Inspire Telecom. It's truly rewarding to hear that our team's commitment to customer service has made a significant difference, especially in promptly answering calls and issues with your previous supplier. We understand how challenging and stressful such situations can be, and we are delighted to have been able to support you.
Your satisfaction is our top priority, and we're here to support you every step of the way. Should you need any further assistance or have any more feedback, please don't hesitate to reach out.
Thank you for choosing Inspire Telecom and for giving us top marks. We look forward to continuing to serve you with the same dedication and care.
Best regards,
Georgia
Inspire Telecom
Fantastic service from Inspire
Liam thank you so much for all your help you have given me with switching my broadband from BT to Inspire, you have gone out of your way to provide me with details of the router you supply compairing it to my current BT router and what the differences are, you have been so helpfull and patient taking into account that i am hard of hearing and aged 79, if i could give you ten stars i would because you have been fantastic, one of the nicest people i have ever spoken to in any customer service situation i have spoken to over recent years, I am looking forward to joining Inspire if this is the service your company give.
Thanks again Liam,
Regards.
Tony.
4 March 2024
Reply from Inspire Telecom
Dear Tony,
Thank you so much for taking the time to share your experience with us on Trustpilot. We are absolutely thrilled to hear about the exceptional service Liam provided during your switch from BT to Inspire. Our team strives to deliver detailed, considerate, and patient assistance, especially when accommodating specific needs such as yours.
It's heartwarming to know that Liam's efforts made such a positive impact, reaffirming our commitment to outstanding customer care. We are incredibly proud to have him on our team and will ensure that your kind words and appreciation are passed along to him.
Your enthusiasm for joining Inspire is the best encouragement we could hope for, and we're eagerly looking forward to welcoming you to our community. Ensuring that our customers feel valued and supported is our top priority, and your feedback is a valuable testament to our efforts.
If there's anything more we can do to assist or enhance your experience as you transition to our services, please don't hesitate to reach out. Welcome to Inspire, and thank you once again for your wonderful review and for choosing us.
Warmest regards,
Georgia
Inspire Telecom
Inspire Telecom
From day one I was treated with respect by Jessica. She carefully took me through the process, step by step, to change my telecom provider. She was patient and understanding and took care of me (aged 87 yrs)
17 January 2024
Unprompted review
Reply from Inspire Telecom
It's heartening to hear about your positive experience with Jessica as she guided you through the process of changing your telecom provider.
It's essential for us to have such empathetic and skilled individuals on our team, ensuring that customers feel respected and well taken care of. Your feedback not only highlights Jessica's exceptional customer service skills but also sets a benchmark for others in the industry. Thank you for sharing your experience; it's a valuable reminder of the importance of treating every customer with kindness and respect.
Kind Regards
Georgia
Inspire Telecom
Reply from Inspire Telecom
Dear Micheal,
Thank you for your feedback and taking the time to leave us such a great review! We're glad you found our services straightforward and simple to use. We aim to keep things clear and accessible for our customers. If there's anything else we can do for you, please let us know!
Kind Regards
Georgia
Inspire Telecom
The best personal customer focused business
On my contract renewal it was discovered my vulnerable mother had been making several calls to speaking clock, the agent was not only understanding and empathetic she was very personable throughout. Not only did she block the calls and refund the cost but a gesture of a physical speaking clock gift to my mother with dementia blew me away as a great act of kindness. Just when you think companies are out for a quick buck, inspire renewed my faith in a customer focused business, I am now a loyal customer.
28 February 2024
Reply from Inspire Telecom
Hi Jonathan,
It has been a pleasure speaking with you. Thank you for leaving us such a fantastic review.
I'm so glad we could turn what could be a challenging situation into a positive one, and it means the world to us to know that you felt supported and valued through this process. We hope the talking clock proves beneficial to your mothers daily routine.
You've really inspired us to keep putting our customers first and to find those special ways to make a difference wherever we can. Your loyalty and trust mean everything to us.
We are Looking forward to continuing to assist you in the future.
Warmest regards,
Georgia
Inspire Telecom
Reply from Inspire Telecom
Dear John,
We're delighted to hear about your positive experience with Ryan! Thank you for taking the time to acknowledge his helpfulness and politeness on Trustpilot. Our team is committed to providing excellent customer service, and it's always rewarding to hear when we've made a positive impact. If you ever need assistance in the future, please don't hesitate to reach out. Thanks again for your kind words and for choosing our services!
Kind Regards
Georgia
Inspire Telecom
Positive response to fault
Our experience has been very positive. When we reported a fault with our landline it was dealt with promptly. The person from Inspire (l think he was called James) was very courteous and helpful. He double checked that the problem was resolved.
19 February 2024
Reply from Inspire Telecom
Dear Margaret,
It's fantastic to hear about your positive experience with our service, particularly in addressing the issue with your landline. We always strive to provide prompt and courteous assistance, so it's rewarding to know that our efforts are making a difference. Thank you for taking the time to share your feedback. If there's anything more we can do to assist you or enhance our service, please don't hesitate to let us know. We're here to help!
Kind Regards
Georgia
Inspire Telecom
Reply from Inspire Telecom
Thank you so much for your five-star review! We're delighted to hear that our team member provided you with top-notch service that met your expectations. At Inspire Telecom, we take great pride in our commitment to customer satisfaction, and it's always rewarding to receive such positive feedback. Your acknowledgment motivates us to continue delivering excellent service. If there's anything more we can assist you with, please don't hesitate to reach out. Thanks again for choosing Inspire Telecom!
Warm Regards
Georgia
Inspire Telecom
We now have full service on our hub…
We now have full service on our hub including the landlines. Ryan did a wonderful job in getting our old number back but also keeping us informed Well done
Can I also thank Jessica for all her help in setting up the contract, she worked hard in the face of difficulties with our previous supplier. Thank you
6 February 2024
Reply from Inspire Telecom
Dear David,
We're thrilled to hear about your positive experience with Ryan and the restoration of full service to your hub and landlines. It's fantastic to know that Ryan not only successfully retrieved your old number but also ensured you were kept in the loop throughout the process. Your acknowledgment means a lot to us and to Ryan. At Inspire Telecom, we're committed to providing transparent and effective solutions to our customers. Thank you for taking the time to share your feedback, and please remember, we're always here to help with any further needs or questions you might have.
Kind Regards
Georgia
Inspire Telecom
Problem solved
My phone call was answered within a few minutes of my making it. The Inspire call handler listened to my problem and promised to give me a call when Openreach had responded. Around two hours later, Inspire phoned to say the problem had been fixed.
8 February 2024
Reply from Inspire Telecom
Your feedback on the swift and effective resolution provided by our team at Inspire Telecom is greatly appreciated! It's wonderful to hear that your call was promptly attended to and that our agent not only listened attentively to your concerns but also kept their promise to update you once Openreach had addressed the issue. Knowing that your problem was resolved within just a couple of hours truly reflects the efficiency and dedication we strive for. We're here to ensure your experience is seamless and hassle-free. Thank you for choosing Inspire Telecom, and please don't hesitate to reach out for any further assistance!
Kind Regards
Georgia
Inspire Telecom
Megan was very helpful and patient
Megan was very helpful and patient, she listened to my description of the fault then carried out tests and suggested various solutions, eventually a fault was raised with Openreach.
8 February 2024
Reply from Inspire Telecom
Dear Susan,
Thank you so much for taking the time to share your experience with Megan! We're thrilled to hear about the excellent service you received. Megan is indeed a valued member of our team, known for her patience, attentiveness, and dedication to finding solutions. We're glad she was able to assist with your issue and facilitate the necessary steps with Openreach. Your feedback is greatly appreciated, and we'll make sure Megan receives the recognition she deserves. We look forward to assisting you again in the future.
Warm regards
Georgia
Inspire Telecom
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