Megan was extremely helpful & patient when guiding us through the set up of my Mum’s new router box. Thank you for your patience Megan ! We appreciated your reassurance & knowledge as you guided us t... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Brilliant everyone was very helpful have one query I use 1471 frequently, can’t always get to phone when it rings, have bad legs, so use 1471 to call back, but that doesn’t work now, why. Otherwise it... See more
I was dreading changing my broadband provider, it is a minefield. I googled "the best internet provider" and up popped Inspire Telecom, I checked out the website and was impressed with the Company eth... See more
Company replied
Excellent service.If you have any problems or questions they will act as quickly as they can.The most beneficial part of Inspire Telecom you don’t have any problems to contact them always someone will... See more
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Company details
- Internet Service Provider
- Internet Provider
- Mobile Network Operator
- Phone and Internet Service
- Telecommunications Service Provider
- Telephone Company
About Inspire Telecom
Written by the company
Broadband Made Better.
Reliable broadband and real support for UK homes and small businesses.
Residential Business
⚡ About Inspire Telecom
Inspire Telecom is a UK broadband, phone and mobile provider for homes and small businesses. We operate on the Openreach network, so the lines are the same ones the big providers use. What's different is how we run the service around them.
We care more for our customers than we do about the money. That's the starting point for everything.
The Inspire Service Standard
| 1 | Honest Onboarding. Realistic speeds, full cost from month one, no hidden terms. |
| 2 | Proactive Fault Ownership. We find the root cause, not just reset the router. |
| 3 | 60-Second Human Response. A real UK person answers, on average, within 60 seconds. |
| 4 | Fixed-Price Protection. The price on the contract is the price that gets paid. |
| 5 | Fair Exit, Earned Retention. Customers stay because the service delivers. |
Before you switch anything
Take the free Broadband Stability Score. Fifteen questions, five minutes, personalised results.
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The Inspire Service Standard
Written by the company
- We care more for our customers than we do about the money.
- That's the starting point for everything. Reliable broadband and real support shouldn't be the exception. We operate on the Openreach network, and run the service around it the way we'd want our own broadband handled. A real UK-based person answers within 60 seconds on average. The price on the contract is the price paid for the full term. When something breaks, we find the root cause, not just reset the router. Customers stay because the service delivers.
The price on the contract is the price you pay.
No mid-contract price rises. Ever.
Fixed-Price Protection is one of the five pillars of the Inspire Service Standard. The price agreed at sign-up is the price paid for the full contract term. No annual CPI rises built into the small print. No creeping fees added on quietly. No surprises six months in.
This is a genuine commitment, not a marketing line. If the monthly cost on your contract is £X, that's what you pay in month one, month twelve, and month twenty-four.
Contact info
Inspire Telecom Limited, Alpha House, ME2 4HU, Rochester, United Kingdom
- 0330 122 9488
- support@inspiretelecom.co.uk
- www.inspiretelecom.co.uk
4.9
Excellent
643 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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first class service no problems
7 February 2024
Reply from Inspire Telecom
Hello George,
Thank you so much for taking the time to share your positive experience with Inspire Telecom. We are thrilled to hear that you enjoyed our first-class service without any issues. Our team works hard to ensure that every customer receives the highest level of service and support, and it’s truly rewarding to see that reflected in your experience. If there’s anything more we can do for you in the future, please don't hesitate to reach out. Thank you for choosing Inspire Telecom!
Warm Regards
Georgia
Inspire Telecom
Quality of service
I had a problem with intermittent connectivity. Megan was my contact. She replied promptly and communicated well, coming up with a solution that I hope will deal with the situation.
1 February 2024
Reply from Inspire Telecom
Hi Robert,
Thank you for sharing your experience with us on Trustpilot. We're pleased to hear that Megan was able to assist you promptly and effectively with your intermittent connectivity issues. At Inspire Telecom, we pride ourselves on responsive and clear communication, and it's heartening to know that Megan embodied these values in her service to you. We hope the solution provided addresses the situation fully, but please don't hesitate to reach back out if you need further assistance. Your satisfaction and seamless connectivity are our top priorities. Thank you for choosing Inspire Telecom.
Warm Regards
Georgia
Reply from Inspire Telecom
Dear Janet,
Thank you so much for your kind words and for taking the time to share your experience with us on Trustpilot. We're delighted to hear that you found our support to be friendly, knowledgeable, and patient. It's always our top priority to ensure that we provide the best possible service and support to our customers. If you have any more questions or need further assistance, please don't hesitate to reach out we're here to help in any way we can.
Warm Regards
Georgia
Very helpful staff
You can always speak to somebody very quickly about any issues you may have.
With our experience they have been very helpful and responsive to any issues.
With a small number of people to speak to they are all very helpful and knowledgeable.
31 January 2024
Unprompted review
Reply from Inspire Telecom
Dear Janice,
Thank you so much for taking the time to leave such a positive review of Inspire Telecom on Trustpilot. We're thrilled to hear that you've found our team to be helpful, responsive, and knowledgeable. Our aim is to provide a seamless and supportive experience for all our customers, and it's wonderful to know that our efforts are making a difference.
We take great pride in our customer service and the expertise of our staff, and it's feedback like yours that truly inspires us to keep enhancing our services. If there's anything more we can do to assist you or improve your experience with us, please don't hesitate to reach out.
Thank you once again for your kind words and for choosing Inspire Telecom. We look forward to continuing to serve you.
Warm regards,
Georgia
Inspire Telecom
Continual impressive service
After a weekend of very intermittent BB (I live remotely and we had a big wind storm last week) I called Inspire at 0920 this (Monday) morning. My call was answered within a minute by someone who spoke politely and clearly......and importantly, helped me to test and fix the problem. Very impressive - as I have been every time I have phoned Inspire. I am delighted with their service after 15 months of being with them.
29 January 2024
Reply from Inspire Telecom
To Simon,
Thank you for sharing your positive experience with Inspire Telecom! We're thrilled to hear that our team was able to assist you promptly and effectively, especially after the challenges presented by the recent wind storm. Ensuring clear communication and swift resolution to any issues is our top priority, and it's gratifying to know that we've been able to meet your expectations consistently over the past 15 months. Your satisfaction is what motivates us to keep providing excellent service. Thank you for choosing Inspire, and we look forward to continuing to support you.
Kind Regards
Georgia
Inspire Telecom
Fast friendly service
Fast friendly service, you actually get to speak to a real person that knows what they are doing. Very refreshing in today's world of AI and service centres in other countries.
26 January 2024
Reply from Inspire Telecom
Dear Matthew,
Thank you for your glowing review! At Inspire Telecom, we take pride in offering personalised and efficient service to all our customers. We understand the value of human interaction, especially in a world that's increasingly digital and automated. It's heartening to hear that our commitment to real, knowledgeable support has made a positive impact on your experience. If there's anything more we can do to assist you or enhance your experience further, please don't hesitate to reach out.
Kind regards
Georgia
Inspire Telecom
Prompt & helpful
Megan at Inspire Telecom was extremely helpful in answering my questions & giving advice. As I've found previously, Inspire deal with emails pretty promptly & are straightforward, honest & clear.
25 January 2024
Unprompted review
Reply from Inspire Telecom
Dear Ian,
Thank you for taking the time to leave such a positive review about your experience with Inspire Telecom, and especially with Megan. We are delighted to hear that she was able to assist you effectively and provide the helpful advice you needed.
Our team strives to respond to emails promptly and to communicate in a straightforward, honest, and clear manner. It's very gratifying to know that this approach is appreciated and that your experience with us has been consistently positive.
Your feedback is invaluable to us as it helps us maintain the high standards we set for customer service. Please rest assured that your kind words will be passed along to Megan and the rest of our team.
If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We're always here to help!
Warm regards,
Georgia
Inspire Telecom
Excellent service from friendly and knowledgeable staff
I recently moved to Inspire from BT and all my dealings within the company were first class from initial contact onwards. I was a little anxious about the actual transfer itself, but it was reassuring to have a named person to assist, and in the event all went smoothly. Ryan was especially efficient in ironing out a technical glitch with my mobile, liaising with the technical team and getting back to me promptly. Overall, it was the friendly and knowledgeable staff, who made my experience such a positive one. Thank you !
15 January 2024
Unprompted review
Reply from Inspire Telecom
Dear Sarah,
Thank you so much for choosing Inspire Telecom and for taking the time to share your positive experience. It's fantastic to hear that your transition from BT to our services was smooth and met your expectations.
We understand that switching providers can sometimes be a bit daunting, so we're thrilled to know that our team, especially Ryan, was able to make the process seamless and stress-free for you. Ryan's dedication to resolving the technical issue with your mobile and ensuring effective communication is a great example of the commitment we have towards customer satisfaction.
Your kind words about our friendly and knowledgeable staff are greatly appreciated and will be shared with the entire team. They will be delighted to know their efforts have made a significant impact on your experience with us.
Should you need any further assistance or have any queries in the future, please don't hesitate to contact us. We're here to help and look forward to continuing to provide you with first-class service.
Warm regards,
Georgia
Inspire Telecom
Very pleasant helpful staff felt at…
Very pleasant helpful staff felt at ease sorting out the cancellation of my account
24 January 2024
Reply from Inspire Telecom
Dear Heather,
Thank you for taking the time to share your experience with Inspire Telecom. We're genuinely pleased to hear that our team made your cancellation process comfortable and stress-free. Our staff strives to provide helpful and pleasant service, so your feedback is incredibly valuable to us.
If there's anything more we can assist you with in the future, or if you have any suggestions on how we can further improve our services, please don't hesitate to reach out. We wish you all the best and hope to have the opportunity to serve you again in the future.
Kind Regards
Georgia
Inspire Telecom
The staff and Megan are really great…
The staff and Megan are really great very friendly and patient and good at what they do 👍
Great Team
24 January 2024
Reply from Inspire Telecom
Dear Roger,
I'm glad to hear about your positive experience with Megan and the team, I will be sure to pass on your message! It's wonderful to know that their friendliness, patience, and expertise made a lasting impression on you. We strive to provide excellent service, and feedback like yours is incredibly rewarding.
Thank you for taking the time to share your thoughts. We look forward to continuing to serve you with the same level of dedication and excellence in the future.
Warm Regards
Georgia
Inspire Telecom
A truly impressive service!
Being in my 80s I was somewhat nervous about connecting with Inspire and rang to be talked through a couple of difficulties which arose. My calls were answered almost immediately and what had seemed insuperable problems were solved within minutes.
15 January 2024
Unprompted review
Reply from Inspire Telecom
I'm glad to hear that you had a positive experience with our customer service! Our team is committed to ensuring your satisfaction, and it's great to know that you felt well-treated during your phone call. If you have any further questions or concerns, please don't hesitate to reach out. Thank you for choosing our service, and we appreciate your feedback!
Best regards,
Georgia
Inspire Telecom
Quick and helpful response to my phone…
Quick and helpful response to my phone call
Operator was very polite and treated me kindly.
10 January 2024
Reply from Inspire Telecom
Thank you so much for taking the time to leave such a positive review about your recent experience with our customer service team. We're delighted to hear that you found our response quick and helpful.
At Inspire Telecom, we take pride in providing exceptional customer service, and it's always rewarding to receive feedback like yours. We're glad to hear that our agent was polite and treated you kindly – that's exactly the level of service we aim to deliver to all our customers.
If you ever have any more questions or need assistance in the future, please don't hesitate to reach out. Your satisfaction is important to us, and we're here to help.
Once again, thank you for your kind words, and we look forward to helping you again you in the future.
Best regards,
Georgia
Inspire Telecom
Wonderful system, installation process was difficult
I'm giving 4 stars because the installed system is wonderful, but it has taken 7 days to get here. Once i complained they started to listen and sorted me out.
My feedback would be they should put the following into their procedures :-
1.Warn people that sometimes you could be left without a service for several days when changing suppliers.
2. When Mesh equipment is ordered\requested it is sent out ready for go-live. If out of stock they should tell you, not wait for you to chase it up.
In the end they ordered the equipment from Amazon.
If i'd known about these 2 things i would have planned a different cutover date.
The solution i now have is excellent and got sorted out quickly once the right people got involved.
3 January 2024
Unprompted review
Reply from Inspire Telecom
Dear Steve,
We apologise for the inconvenience you've experienced and appreciate your feedback. We take your concerns seriously and would like to address them.
Firstly, we regret any issues you encountered with our customer service and the knowledge of our call staff. We strive to provide the best possible service to our customers, and it's clear we fell short in your case. We will review our training and support procedures to ensure that our staff is better equipped to assist customers in the future.
Regarding the switch from BT and the delays in internet and landline services, we understand how frustrating this can be. We acknowledge that timely and seamless transitions are essential. We want to clarify that the delay in internet service was due to factors beyond our control, such as Openreach, in this case, the engineer had completed internal works, before completing external works which has caused the issues you have faced with install, we are actively addressing this with them. We have provided you with a 5g router which is not a standard practice during transfer as your case is an unusual circumstance, this was provided to cause you as little disturbance as possible whilst we try to rectify the issues that were caused by Openrech.
As for the quality of our equipment, Our boxes are of a high standard. In majority of cases, they are equal to or even better than competitors. We apologise if you found the mesh solution and router to be of poor quality and if it has resulted in reduced WiFi performance however, we have successfully transferred thousands of customers, please appreciate that there may be other factors that can contribute to poor service that may be beyond our control.
Your feedback is invaluable in helping us improve our services, and we are committed to addressing these issues to provide you and our other customers with a better experience. Please feel free to reach out to our customer support team for any further assistance, and we will ensure that you receive a call tomorrow from Senior Management to discuss and rectify the situation accordingly.
Please also note that I am personally investigating your concerns and I will ensure you are provided with a speedy outcome.
Georgia
Customer Resolutions Manager
Inspire Telecom
Great customer service at helping a non…
Great customer service at helping a non technical person through the modem connection process
23 November 2023
Reply from Inspire Telecom
We are thrilled to hear that you had a positive experience with our customer service team! Providing excellent support, especially for non-technical users, is a priority for us. We understand that navigating the modem connection process can be challenging, and we're delighted that our team could assist you effectively.
Warm Regards,
Inspire Telecom
I have been really impressed with the…
I have been really impressed with the service provided by Inspire telecom no longer do I receive ever increasing bills with no idea what i have been paying for. I pay a set amount each month which covers broadband and mobile with no additional charges the bill stays more or less constant
16 November 2023
Reply from Inspire Telecom
We're delighted to hear about your positive experience with Inspire Telecom! It's great to know that you've found a reliable and hassle-free telecommunications solution.
Warm Regards,
Inspire Telecom.
Reply from Inspire Telecom
Thank you so much for your kind words! We're delighted to hear that you had a positive experience with us. Our team works hard to provide excellent service and create a friendly environment for our customers. If you ever have any questions or need assistance in the future, please don't hesitate to reach out.
Warm Regards,
Inspire Telecom.
Good and friendly call.
10 November 2023
Reply from Inspire Telecom
Thank you so much for taking the time to leave us a five-star review! We're delighted to hear that you had a positive experience during your call with us. Our team works hard to provide excellent and friendly service, and we're thrilled that it reflected in your interaction. If you ever have any questions or need assistance in the future, don't hesitate to reach out. We truly appreciate your support.
Warm Regards,
Inspire Telecom.
ever good and helpful staff Stacy
9 November 2023
Reply from Inspire Telecom
Thank you so much for your kind words! We're delighted to hear that our staff was able to assist you effectively. If you ever need assistance again or have any questions, please don't hesitate to reach out. Your satisfaction is our ultimate goal.
Warm regards,
Inspire Telecom.
First Class
I have been with this company two years and never had any reason to complain.The service is First class.
Jessica was very helpfull, explainning all I needed to know.
Highly Recommend
9 November 2023
Reply from Inspire Telecom
It's great to hear that you've had a positive experience us and you're satisfied with the service. Positive feedback like yours can be valuable for both customers and the company itself.
Kind Regards,
Inspire Telecom.
My transfer from BT is frought with…
My transfer from BT is frought with problems. I'm constantly being harassed by BT, my credit score has halved as a result of cancelling with them & my broadband is worse than before. Despite reassurance from Inspire, I regret the day I answered their call.
6 November 2023
Unprompted review
Reply from Inspire Telecom
Good morning Dave,
Thank you for leaving a review. My sincerest apologies for the issues you’ve had, this has been escalated to the senior management team, someone will be in touch this week to discuss and rectify the problems you’ve been facing
If you need any assistance in the meantime please reach out to customer service 0330 122 9488
Best Regards,
Alex
Inspire Telecom
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