Megan was extremely helpful & patient when guiding us through the set up of my Mum’s new router box. Thank you for your patience Megan ! We appreciated your reassurance & knowledge as you guided us t... See more
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Review summary
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Reviews shaping this summary
Brilliant everyone was very helpful have one query I use 1471 frequently, can’t always get to phone when it rings, have bad legs, so use 1471 to call back, but that doesn’t work now, why. Otherwise it... See more
I was dreading changing my broadband provider, it is a minefield. I googled "the best internet provider" and up popped Inspire Telecom, I checked out the website and was impressed with the Company eth... See more
Company replied
Excellent service.If you have any problems or questions they will act as quickly as they can.The most beneficial part of Inspire Telecom you don’t have any problems to contact them always someone will... See more
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Company details
- Internet Service Provider
- Internet Provider
- Mobile Network Operator
- Phone and Internet Service
- Telecommunications Service Provider
- Telephone Company
About Inspire Telecom
Written by the company
Broadband Made Better.
Reliable broadband and real support for UK homes and small businesses.
Residential Business
⚡ About Inspire Telecom
Inspire Telecom is a UK broadband, phone and mobile provider for homes and small businesses. We operate on the Openreach network, so the lines are the same ones the big providers use. What's different is how we run the service around them.
We care more for our customers than we do about the money. That's the starting point for everything.
The Inspire Service Standard
| 1 | Honest Onboarding. Realistic speeds, full cost from month one, no hidden terms. |
| 2 | Proactive Fault Ownership. We find the root cause, not just reset the router. |
| 3 | 60-Second Human Response. A real UK person answers, on average, within 60 seconds. |
| 4 | Fixed-Price Protection. The price on the contract is the price that gets paid. |
| 5 | Fair Exit, Earned Retention. Customers stay because the service delivers. |
Before you switch anything
Take the free Broadband Stability Score. Fifteen questions, five minutes, personalised results.
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The Inspire Service Standard
Written by the company
- We care more for our customers than we do about the money.
- That's the starting point for everything. Reliable broadband and real support shouldn't be the exception. We operate on the Openreach network, and run the service around it the way we'd want our own broadband handled. A real UK-based person answers within 60 seconds on average. The price on the contract is the price paid for the full term. When something breaks, we find the root cause, not just reset the router. Customers stay because the service delivers.
The price on the contract is the price you pay.
No mid-contract price rises. Ever.
Fixed-Price Protection is one of the five pillars of the Inspire Service Standard. The price agreed at sign-up is the price paid for the full contract term. No annual CPI rises built into the small print. No creeping fees added on quietly. No surprises six months in.
This is a genuine commitment, not a marketing line. If the monthly cost on your contract is £X, that's what you pay in month one, month twelve, and month twenty-four.
Contact info
Inspire Telecom Limited, Alpha House, ME2 4HU, Rochester, United Kingdom
- 0330 122 9488
- support@inspiretelecom.co.uk
- www.inspiretelecom.co.uk
4.9
Excellent
643 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great customer service
Megan contacted us to warn us of some extra charges on mum's phone bill, this enabled us to contact the offending company and stop any further excessive charges.
Great customer service. Thank you.
9 October 2024
Unprompted review
Reply from Inspire Telecom
Dear Mandy,
Thank you for sharing your experience! We're so pleased to hear that Megan was able to assist in identifying the extra charges and helping you prevent further costs. It's great to know we could provide the support you needed. We'll make sure to pass along your kind words to Megan. Thank you for choosing us, and we're always here if you need anything!
Warm Regards,
Inspire Telecom
Very pleasant lady and sorted out my…
Very pleasant lady and sorted out my problems and said to ring back if it happened again
7 October 2024
Reply from Inspire Telecom
Dear Angela,
Thank you for your feedback! We're so glad to hear that we was able to assist you and resolve your issue. We're always here to help, so don't hesitate to reach out if you experience any problems. We appreciate your support and look forward to continuing to provide great service!
Warm Regards
Inspire Telecom
The customer service I received was excellent.
From my initial enquiry to "going live" the people I dealt with were professional, efficient and courteous in their approach.
A minor hitch was dealt with promptly without any problem.
22 September 2024
Reply from Inspire Telecom
Dear Robert,
Thank you for your fantastic feedback! We're thrilled to hear that your experience with our team was professional, efficient, and courteous from start to finish. We're also pleased that any minor hitch was promptly resolved to your satisfaction. If you ever need anything else, we're just a call away!
Best regards,
The Inspire Telecom Team
Received new router
Received new router, phone line wouldn’t work after setting up, very helpful member of staff josh talked me through what to do no hassle
14 September 2024
Reply from Inspire Telecom
Dear Sara,
Thank you for your feedback! We're so glad to hear that Josh was able to assist you in getting your phone line working with the new router. We strive to provide hassle-free support, and it's great to know that Josh made your experience a positive one. If you need any further assistance, don't hesitate to reach out. Thanks again for being a valued customer!
Warm Regards
Inspire Telecom
Review of invoices and payments.
Inspire Telecom have been providing my internet access for a couple of years now. I have always found their help desk very competent and easy to access (no long waits). Last week I was reviewing my invoices from them and I called them as there were a couple of things that I did not understand. They then undertook to do a complete review of all of my invoices and payments going back over the last year. This took a couple of days (over a weekend) and they then provided a very thorough breakdown and explanation of everything. This completely answered all of my queries. So full marks to them for being so thorough and helpful.
12 August 2024
Unprompted review
Reply from Inspire Telecom
Dear Brian,
Thank you so much for taking the time to share your experience with Inspire Telecom! We're thrilled to hear that our team has consistently provided you with the competent and accessible support you deserve. We understand how important it is to have clarity in your billing, and we're glad that our team could conduct a thorough review of your invoices and payments to address your queries.
Your kind words about our team's thoroughness and helpfulness mean a lot to us. We always strive to provide our customers with the best possible service, and it's wonderful to know that we could meet your expectations. If you have any more questions or need assistance in the future, please don't hesitate to reach out.
Thank you for being a valued customer!
Best regards,
Inspire Telecom
I have always found this company to be brilliant for customer service.
I have always found this company to be very supportive when I have a problem and speedily help resolve it. The staff are patient, understanding and friendly.
12 June 2024
Reply from Inspire Telecom
Dear Frank,
Thank you so much for your kind words! We're thrilled to hear that you've had such positive experiences with our team at Inspire Telecom. Our staff takes great pride in being patient, understanding, and friendly while resolving any issues you might face. Your feedback is incredibly valuable to us, and we look forward to continuing to provide you with excellent support in the future. If you ever need anything, please don't hesitate to reach out. Thank you for choosing Inspire Telecom!
Warm Regards
Georgia
Inspire Telecom
I have been a customer of Inspire for 5 years now
I have been a customer of Inspire Telecom for the past five years, and as a person who values reliable service and prompt assistance, I couldn't be more satisfied with their offerings.
The best part of Inspire Telecom is their customer service. I have contacted them a few times, and each time, my call was answered within the UK very quickly, no long hold times. This fantastic in today's world, where long hold times are unfortunately common.
18 June 2024
Unprompted review
Reply from Inspire Telecom
Thank you so much for your kind words and for being a loyal customer of Inspire Telecom for the past five years! We are thrilled to hear that our reliable service and prompt assistance have met your expectations.
We take great pride in our customer service team, and it's wonderful to know that you've had such positive experiences with them. We understand how important it is to have quick and efficient support, and we're glad we could provide that for you.
Your feedback motivates us to continue delivering the best possible service to our valued customers. If you ever need any further assistance, please don't hesitate to reach out.
Thank you once again for your support and for sharing your experience on Trustpilot!
Best regards,
Georgia
Inspire Telecom
Ripping off the elderly
Very disappointed with this company. My 89 year old father signed up to this company after a cold call where he was led to believe that they were taking over from BT in the area a few years ago. He is now moving house so I have tried to cancel the contract as we want to go with BT who are offering phone line cheaper as opposed to Inspire who not only charge a monthly rate more than BT but also ask him to pay over £170 every January up front for 12 months line rental . Way more expensive than BT. They are now saying that he owes £380 termination fee as he allegedly agreed to sign up until Jan 2026! Disgraceful way to prey on elderly people. I will be requesting a recording of the telephone conversation where he allegedly agreed to extending his contract as he can’t recall this and said he would not have agreed to this as his house was on the market.
25 June 2024
Unprompted review
Reply from Inspire Telecom
Dear Andy,
Thank you for your positive feedback! We're glad to hear that you found our response time to be quick. At Inspire Telecom, we strive to provide prompt and efficient service to all our customers. If you have any further questions or need assistance, please don't hesitate to reach out.
Best regards,
Georgia
Inspire Telecom
Really helpful clear relevant help and…
Really helpful clear relevant help and advice
28 May 2024
Unprompted review
Reply from Inspire Telecom
Dear Caroline,
Thank you so much for your kind words! We're thrilled to hear that you found our assistance helpful, clear, and relevant. Providing quality advice and support is our top priority, and your feedback reassures us that we're on the right track. If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help!
Best regards,
Georgia
Inspire Telecom
Reply from Inspire Telecom
Dear Diana,
Thank you for your kind words! We're thrilled to hear that you had an excellent experience. Your feedback motivates us to keep providing top service. If there's anything more we can do for you, please don't hesitate to reach out. We look forward to serving you again!
Best regards,
Georgia
Inspire Telecom
The agent Megan
The agent, Megan was an excellent ambassador for Inspire Telecom.
16 May 2024
Unprompted review
Reply from Inspire Telecom
Dear Chris,
Thank you so much for your positive review! We're delighted to hear that Megan provided you with excellent service and represented Inspire Telecom so well. We are extremely proud to have Megan in our team and we will be sure to pass along your kind words to her. If there's anything else we can do for you, please let us know. We appreciate your support and look forward to assisting you in the future.
Best regards,
Georgia
Inspire Telecom
I had a query with my bill and emailed…
I had a query with my bill and emailed Inspire. Sam at Inspire responded promptly and sorted it out. I'm happy.
10 May 2024
Unprompted review
Reply from Inspire Telecom
Dear George,
Thank you for sharing your experience! We're pleased to hear that we was able to assist you promptly and resolve your billing query to your satisfaction. Your happiness is our priority, and it's great to know we met your expectations. If you have any more questions or need further assistance in the future, please don't hesitate to reach out.
Kind Regards,
Georgia
Inspire Telecom
Reply from Inspire Telecom
Thank you for your positive feedback! We're glad to hear that you found our service professional, flexible, and unpushy. We strive to provide a comfortable and accommodating experience for all our customers. If you need any further assistance, please don't hesitate to reach out. We're here to help!
Best regards,
Georgia
Inspire Telecom
Great patience and knowledge
A company who shows great patience and resolve for us, we aren't very technical, my parents called very flustered as their broadband and care line stopped working when they got new phones. It seems they may have muddled up the setup when changing them. They spoke to Sam who walked them through getting the line and broadband working and kindly advised to contact the council immediately as the care line seemed to be faulty. He even followed up with them to make sure they were okay and again stressed the need to call the care line provider.
A very personal touch to them which Inspire weren't obligated to do. Definitely an inspiring company and a breathe of fresh air.
4 May 2024
Unprompted review
Reply from Inspire Telecom
Dear Nigel,
Thank you so much for sharing your experience! We're thrilled to hear that we were able to assist your parents with their broadband and care line issues. At Inspire Telecom, we strive to go above and beyond for our customers, and it’s wonderful to know that our agents provided such personal and thoughtful support.
Please don't hesitate to reach out. Your feedback means a lot to us, and we appreciate your trust in our service.
Best regards,
Georgia
Inspire Telecom
Rapid and excellent support
2 May 2024
Reply from Inspire Telecom
Dear Richard,
Thank you for your review! We're thrilled to hear that you received rapid and excellent support. Your satisfaction is our top priority. If you need any further assistance, please feel free to reach out. We appreciate your feedback and look forward to serving you again!
Best regards,
Georgia
Inspire Telecom
Excellent service from Megan
Excellent service from Megan, small issue dealt with quickly and efficiently.
1 May 2024
Unprompted review
Intelligent interest in customers
Intelligent interest in customers, not ‘talking’ down, explanations given & queries answered.
27 April 2024
Inspire feedback
Easy to contact. Quick service and solving of problems.
26 April 2024
Unprompted review
Phone line not working
Phone line not working, simple phone call, taken through the options and warned of possible cost if fault was on the householder side, offered a solution to help if there was a cost however speedily resolved once reported to OpenReach.
So helpful, so personal as I felt I was being treated as a person rather than a unit. Well done, a credit to this company.
20 April 2024
Unprompted review
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