Megan was extremely helpful & patient when guiding us through the set up of my Mum’s new router box. Thank you for your patience Megan ! We appreciated your reassurance & knowledge as you guided us t... See more
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Brilliant everyone was very helpful have one query I use 1471 frequently, can’t always get to phone when it rings, have bad legs, so use 1471 to call back, but that doesn’t work now, why. Otherwise it... See more
I was dreading changing my broadband provider, it is a minefield. I googled "the best internet provider" and up popped Inspire Telecom, I checked out the website and was impressed with the Company eth... See more
Company replied
Excellent service.If you have any problems or questions they will act as quickly as they can.The most beneficial part of Inspire Telecom you don’t have any problems to contact them always someone will... See more
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Company details
- Internet Service Provider
- Internet Provider
- Mobile Network Operator
- Phone and Internet Service
- Telecommunications Service Provider
- Telephone Company
About Inspire Telecom
Written by the company
Broadband Made Better.
Reliable broadband and real support for UK homes and small businesses.
Residential Business
⚡ About Inspire Telecom
Inspire Telecom is a UK broadband, phone and mobile provider for homes and small businesses. We operate on the Openreach network, so the lines are the same ones the big providers use. What's different is how we run the service around them.
We care more for our customers than we do about the money. That's the starting point for everything.
The Inspire Service Standard
| 1 | Honest Onboarding. Realistic speeds, full cost from month one, no hidden terms. |
| 2 | Proactive Fault Ownership. We find the root cause, not just reset the router. |
| 3 | 60-Second Human Response. A real UK person answers, on average, within 60 seconds. |
| 4 | Fixed-Price Protection. The price on the contract is the price that gets paid. |
| 5 | Fair Exit, Earned Retention. Customers stay because the service delivers. |
Before you switch anything
Take the free Broadband Stability Score. Fifteen questions, five minutes, personalised results.
Will you take five minutes to find out where yours really stands?
The Inspire Service Standard
Written by the company
- We care more for our customers than we do about the money.
- That's the starting point for everything. Reliable broadband and real support shouldn't be the exception. We operate on the Openreach network, and run the service around it the way we'd want our own broadband handled. A real UK-based person answers within 60 seconds on average. The price on the contract is the price paid for the full term. When something breaks, we find the root cause, not just reset the router. Customers stay because the service delivers.
The price on the contract is the price you pay.
No mid-contract price rises. Ever.
Fixed-Price Protection is one of the five pillars of the Inspire Service Standard. The price agreed at sign-up is the price paid for the full contract term. No annual CPI rises built into the small print. No creeping fees added on quietly. No surprises six months in.
This is a genuine commitment, not a marketing line. If the monthly cost on your contract is £X, that's what you pay in month one, month twelve, and month twenty-four.
Contact info
Inspire Telecom Limited, Alpha House, ME2 4HU, Rochester, United Kingdom
- 0330 122 9488
- support@inspiretelecom.co.uk
- www.inspiretelecom.co.uk
4.9
Excellent
643 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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The agent (Megan) had a very clear and…
The agent (Megan) had a very clear and easy to hear voice. I am hard of hearing but was able to correspond with her perfectly. What a relief.
27 February 2025
Unprompted review
Reply from Inspire Telecom
Dear Michael,
Thank you for your kind words! 😊
We’re so pleased to hear that Megan made your experience smooth and accessible. Clear communication is so important, and we’re glad she could assist you perfectly.
If you ever need anything, we’re always here to help!
- The Inspire Telecom Team
The help from Megan was above and…
The help from Megan was above and beyond, she guided me through everything l appreciate the way
she handled my account and made sure l understood
all the steps.
25 February 2025
Unprompted review
Reply from Inspire Telecom
Dear Carole,
Thank you for your lovely feedback! 😊
We’re thrilled to hear that Megan went above and beyond to assist you. Providing clear guidance and ensuring our customers feel confident every step of the way is exactly what we aim for! 🌟
If you ever need anything else, we’re always happy to help.
- The Inspire Telecom Team
I must say a huge thank you to Megan…
I must say a huge thank you to Megan and Ryan. They are an absolute credit to Inspire. Their customer service is outstanding
14 February 2025
Unprompted review
Reply from Inspire Telecom
Dear Samantha,
Thank you so much for your lovely review! We're thrilled to hear that Megan and Ryan provided outstanding service—they truly are a credit to Inspire. We'll be sure to pass on your kind words!
Warm Regards,
Inspire Telecom
I very mich appreciated the quick…
I very mich appreciated the quick response with which they solved the problem with my telephone
10 February 2025
Reply from Inspire Telecom
Dear Glenys, Thank you for your kind words! We're so glad we could resolve your issue quickly. If you ever need any further assistance, we're always here to help.
Warm Regards,
Inspire Telecom
Sorry thought I had sent this
Sorry thought I had sent this. Excellent customer service as usual
3 February 2025
Reply from Inspire Telecom
Thank you for your kind words and for your continued support! We're delighted to hear that you've had another great experience with our service. Providing excellent customer service is always our priority, and we truly appreciate your trust in Inspire Telecom.
If you ever need anything, we're always here to help!
Best regards,
The Inspire Telecom Team
Highly recommend Inspire Telecom.
Our Broadband and phone service went down on Friday 24th January 2025 due to a storm in Northern Ireland. I contacted our phone and internet provider, Inspire Telecom with regards to same, I spoke to Megan who did a line check and got back to me within half an hour, Explained the situation and process, she sent out a Dongle so we had some level of internet coverage in our home, she kept in contact with us every two days to update us on the problem, liaised with Openreach on our behalf and again contacted us to let us know that our service had been restored!
I would highly recommend Inspire Telecom to both private customers and businesses, fantastic company and exceptional customer service by Megan who was friendly, helpful and curtious throughout the process
24 January 2025
Unprompted review
Reply from Inspire Telecom
Thank you for taking the time to share your experience! We're sorry to hear that the storm caused disruption to your broadband and phone service, but we're delighted that Megan was able to support you throughout the process and keep you connected in the meantime.
Providing reliable service and keeping our customers informed is a top priority for us, and we're so pleased that Megan's efforts made a positive impact. We'll be sure to pass on your kind words to her!
We truly appreciate your recommendation and your trust in Inspire Telecom. If you ever need any assistance in the future, we're always here to help.
Best regards,
The Inspire Telecom Team
Your advisors are second to none
Your advisors are second to none, polite, concise, very helpful, go out of their way to resolve any problems.
The wait to connect is not long and straight to an advisor NOT a machine, excellent !!!!!!
1 February 2025
Reply from Inspire Telecom
Dear Phillip,
Thank you so much for your kind words! We're thrilled to hear that our advisors have provided you with such a positive experience. Customer service is at the heart of what we do, and we’re glad you appreciate speaking to a real person without long wait times. If you ever need anything, we’re always here to help!
Kind Regards
Inspire Telecom
Megan was very good
Megan was very good and went through the proceedure of updating my router and was very patient with me.
1 February 2025
Unprompted review
Reply from Inspire Telecom
Dear Eoan,
Thank you for your lovely feedback! We're so pleased to hear that Megan provided excellent support and guided you through the process with patience. We’ll be sure to pass on your kind words to her. If you ever need anything, we’re always here to help.
Warm Regards,
Inspire Telecom
Fantastic company
Fantastic company , brilliant when my internet went down yesterday thanks to open reach , helped me get back on line quicky , cant thank them enough particulary Josh who was so helpfull and patient with an 80 year old , i am so glad i switched from BT .
31 January 2025
Reply from Inspire Telecom
Dear Tony,
Thank you for your kind words! We’re so pleased we could get you back online quickly. A special mention to Josh for his patience and support—it means a lot to know he made a difference. We will be sure to pass the message onto him! We're delighted you made the switch from BT and are always here whenever you need us!
Warm Regards,
Inspire Telecom
My call was answered promptly and my…
My call was answered promptly and my query was answered in an efficient and polite manner.
30 January 2025
Reply from Inspire Telecom
Dear Julian,
Thank you for your feedback! We're glad to hear your call was answered quickly and that our team provided efficient and polite service. We’re always here to help whenever you need us!
Warm Regards,
Inspire Telecom
Excellent overall service
Excellent overall service, with very helpful people willing to listen and solve the problem
29 January 2025
Unprompted review
Reply from Inspire Telecom
Dear Steven,
Thank you for your kind words! We're delighted to hear that you received excellent service from our team. Listening and solving problems efficiently is what we strive for. If you ever need anything, we’re always happy to help!
Warm Regards,
Inspire Telecom
They answer calls fast, always sort problems so far!
Find Inspire gives good service, no complaints! Always answer calls fast,
Feels like getting personal service!
29 January 2025
Reply from Inspire Telecom
Dear Alan,
Thank you for your great feedback! We’re so pleased to hear you’ve had a positive experience with our service. Providing fast, efficient, and personal support is what we aim for. If you ever need anything, we’re always here to help!
Warm Regards,
Inspire Telecom
It’s good to speak with a human being, not a robot
It.s good to speak with a real person, not a robotic voice
26 November 2024
Reply from Inspire Telecom
Dear Isabel,
Thank you for your kind review! Providing genuine, human support is at the heart of what we do. Your feedback means a lot to us!
Warm Regards,
Inspire Telecom
I've been with Inspire for just over…
I've been with Inspire for just over two years now, and I can honestly say they truly value their existing customers. The new rewards program is a fantastic addition, and having 24-hour support gives me peace of mind knowing help is always available if needed.
29 November 2024
Reply from Inspire Telecom
Dear Stanley,
Thank you so much for your lovely review! We're thrilled to hear you've had such a positive experience with Inspire over the past two years. Our existing customers mean the world to us, and we're delighted that you're enjoying the new rewards program and the peace of mind that 24-hour support brings. Your kind words motivate us to keep delivering the best service possible!
Warm Regards,
Inspire Telecom
Inspire have been able to resolve a…
Inspire have been able to resolve a seriously stressful situation brought about by misunderstanding of a family member who managed to sign up to two networks. Call Handler Megan has kept in regular contact and been with us to ease the stress every step of the way.
28 November 2024
Unprompted review
Reply from Inspire Telecom
Thank you so much for your kind words! We're so glad we could help resolve what must have been a stressful situation for you and your family. It's wonderful to hear that Megan was able to provide regular updates and support every step of the way. We’ll be sure to pass along your feedback to her—it will mean a lot. If there’s anything else we can do for you, please don’t hesitate to get in touch.
Warm Regards
Inspire Telecom
The help i was given for my internet was a 100 persent …
The help i was given for my internet problem was a 100 present. A Big thankyou to Megan Kinzett who was kind and very helpful from beginning to the end.
31 October 2024
Unprompted review
Reply from Inspire Telecom
Dear Bob,
Thank you for your fantastic feedback! We're thrilled to hear that Megan provided you with such outstanding support and kindness throughout your internet issue. We'll be sure to pass on your lovely words to Megan—she’ll be delighted to know she made such a positive impact! 🌟
If you need any further assistance, we're always here to help.
Best regards,
Inspire Telecom
Really helpful and problem was solved
21 November 2024
Reply from Inspire Telecom
Dear Michael,
Thank you for your kind words! We're so pleased to hear that your issue was resolved and that you found our service helpful. At Inspire Telecom, we strive to provide reliable support for all our customers, and it's great to know we could meet your expectations. 😊
If there's anything else we can assist you with in the future, don't hesitate to get in touch!
Warm regards,
Inspire Telecom
As lve just moved home and there was no…
As lve just moved home and there was no Internet Ryan talked me through it and he was very helpful my thanks to inspire
14 November 2024
Reply from Inspire Telecom
Dear Linda,
Thank you for your lovely review!
We’re delighted to hear that Ryan was able to guide you through getting your internet up and running during your move. Moving can be stressful, so we’re glad we could make this part a little easier for you.
If you need any further assistance, we’re always here to help. We wish you all the happiness and wonderful memories in your new home, and thank you for choosing Inspire Telecom!
Warm regards,
Inspire Telecom
The people I spoke with/exchanged…
The people I spoke with/exchanged emails, where helpful and gave clear advice. I'm old and disabled and, for me, the technology and systems used can be very confusing. They helped me through these.
1 November 2024
Reply from Inspire Telecom
Thank you so much for your kind review.
We understand that technology can sometimes feel overwhelming, and we’re so glad to hear that our team was able to guide you clearly and provide the support you needed. Ensuring that all our customers feel supported is incredibly important to us.
If there’s anything else we can help you with, please don’t hesitate to reach out. We’re always here to help.
Warm regards,
Inspire Telecom
Excellent customer care
16 October 2024
Unprompted review
Reply from Inspire Telecom
Dear Rob,
Thank you for your review! We're delighted to hear that you're pleased with our customer care. Providing excellent service is our top priority, and it's wonderful to know we're meeting your expectations. We appreciate your support!
Warm Regards,
Inspire Telecom
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