Infinity Motorcycles Reviews 530

I purchased a pair of RST Paragon 6 Heated gloves from Infinity motorcycles as my usual go to bike shop Sportsbike shop hadn't got my size. So the RST Paragon 6 Heated gloves failed in December. I sent them back to Infinity,who then sent them back to RST. I was then told a while later that I could have a replacement or credit ,I asked for a replacement,I was told they would be sent out to me ( 3rd Jan 25). On the 9th Jan I'd heard nothing,so I contacted them,only to be told they were now OOS and discontinued! So how long would it have been before I'd be informed of this if I hadn't got back in touch with them? The gloves were in stock on the 3rd January when I said I wanted a replacement,but apparently they went OOS, so why wasn't this chased up??? The weather is currently freezing and I'd explained how important the heated gloves were to me because of my arthritis & Raynaud's in my hands. If your job is to manage returns then you should manage them effectively and not leave your customers in the land of nowhere and having to chase the returns/replacements themselves. I was unsure using another company at the point of my initial purchase, I should of listened to my gut feeling. I have since ordered new gloves from the Sportsbike shop today and they will be arriving tomorrow.
When your hands are freezing cold to the point of pain and tears, hearing a " Sorry love" on the phone doesn't cut it.
P.S.. In reply to your reply, you told me those gloves had been DISCONTINUED, so you couldn't get anymore. You never had a short delay in getting some more.....

Recently purchased a quad lock car play adaptor from infinity, great price and super fast delivery , can’t fault their service !

Brilliant service from online. Returns are dead easy and picked up some xmas bargains including an amazing pair of SIDI boots. As a new rider I had to call and ask about sizing, really friendly and helpful.

Rang shop about ladies boots, so helpful then popped into shop bought the boots and a jacket and gloves for husband few other bits the two chaps in the shop were great gave some advice and so helpful definitely be back

I have used their services in person and online for some years now and have always been please, BUT recently I have noticed issues/bugs with their online store such as not being able to remove items from basket, basket not updating or showing cost of items clearly and only being able to pay via paypal. All this happens even though I use different browsers on pc and mobile.

No problem with Infinity but don’t buy their Drift cameras. I’ve had nothing but trouble with mine and I’ve replaced it once already.

I purchased a TechAir10 vest from Infinity Motorcycles and due to an accident at home, I couldn't use it for for a long time. When I did use it it wasn't working. I informed Infinity Motorcycles and they told me that although it's out of warranty period by a couple of days, given that it has not been used (with the tag intact) they can send it back to Alpinestars and get it sorted. I thought that's really great customer service, but I was wrong.
First of all they sent the TechAir10 vest to Alpinestars 4 weeks after receiving it and it has been over 3 months since then and I haven't yet received it back.
When I ask them, i get the same answer every time "It will be with you as soon as we get it back".
End of the day you see how good or bad a company's customer service is only when things go wrong and in my case, Infinity Motorcycles have proven that their customer service is just ridiculous.
I will avoid them like a plague and will NOT recommend them to any of my biker friends.

James Gillard at the Gloucester branch was a pleasure to deal with, ended up buying a different jacket to what I intended after some advice. Very pleased with the service.. thanks

Absolutely 5 Star Service from Ryan & Mike during a seriously demanding day during the Motorcycle Show. First class Customer Focus & support to guide me through my Rukka Suit purchase. Thank you Guys Suit delivered as you said first thing this morning.

Placed an order online and reviewed the item that was slightly too small. Completed a return for exchange and the turn around time and communication was exceptional!

I will be shopping here again in the future, great service thank you.

I received fantastic service from Infinity Motorcycles, ordered one day and then the next day it was delivered, Great product and very reasonable price with free delivery. Would definitely recommend.

Infinity Norwich, went above and beyond to sort out a warranty claim. Staff friendly professional and understanding. Staff in store really helpful with sizing and general questions. Well good.

I went to Infinity in Gloucester to look at an Arai helmet and Cardo headset. I’d been to Helmet City the previous day and been a bit disappointed with the service. Gloucester isn’t local to me but any excuse for a bike ride! It’s a shame the store is located where it is as it’s not a very nice looking area, and not very nice from the outside, but inside is great. I was greeted by Dionne a lovely friendly enthusiastic lady and a very nice man in the store (sorry didn’t get his name) I mostly dealt with Dionne but both were super. They had the size of helmet I needed in stock throughly checked the fit and ordered me the exact one I wanted from Southampton store. Unfortunately Southampton made a mistake and shipped it back to Gloucester (a bit disappointing) but Dionne apologised profusely for this (which wasn’t her mistake at all) and went above and beyond to sort it and I received the helmet next day. I really was impressed by the super service in Gloucester and won’t hesitate to return and recommend to my biking friends. Thank you

Woody at Infinity Motorcycles in Barrack Road, Christchurch, Dorset went beyond the call of duty when I popped in to ask for help & advice. He took the time to call businesses he knew personally to sort me out. Result: problem solved! I shall be back. I was impressed and very grateful. Now that’s what I call 5- star service. Thanks Woody!

Ordered a Oxford solariser from infinity ordered Thursday morning arrived Friday morning really well packaged connected to bike and all good never used this company before but definitely will again thanks very much excellent price as well plus free delivery
Top service ⭐️⭐️⭐️⭐️⭐️

Jamie was fantastic to us, he helped us decide which camera and intercom to use. He also very kindly put it all together onto the helmet.
A really nice bloke and company.

Great service with great product. Discounts are good and delivery was quick.

The YORK store was amazing. Alex the assistant/sales person was so helpful and full of product knowledge.
The size of suit I required was not in stock but he checked and there was one in a store delivery which had just arrived. He went out the back and retrieved it.
Every one of the staff were so friendly you would have thought we had known them years. well done

Purchased a bike lock and few other bits and pieces and the bike lock was missing from the order. No response to emails. Thankfully it was just a cheap little one to take out and about, but still frustrating to lose out on the money.

Won't be using again.

I phoned Infinity Oxford branch.
I enquired re stock of , Helite Turtle E 2 air vest. The guy checked and told me stock was available in my size and in hi viz colour.
I again asked him to confirm that this is the E variant. Twice i was told it is the E and in store.
Jumped on my bike, 3 hour round trip only to find,, lanyard version was in stock and E version could be ordered in!! I wanted other items also so, my spend would have been well over£1000,, Will never set foot in an infinity store again,total waste of my time. would leave zero stars if i could.