A very fast and efficient car wash center. Staff is very helpful and had good experience. The vacuum cleaner is powerfully but need atleast 2-3 coins to clean full car.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Member of staff didn’t seem very interested and didn’t do a very good job. After I left the car wash and arrived home, I noticed that the wheels were still dirty and covered in brake dust, and there... See more
Company replied
The price and the quality of the cleaning were just enough to convince me to give it three stars. As far as the staff’s customer service is concerned, I think there’s still a lot of room for improveme... See more
Company replied
Bit rushed, I was the only car there, didn’t get the wheel clean, guy with spray walked around like “I hate my job” if he’d got the spray on the wheels I think they would have cleaned up better
Company replied
Company details
Written by the company
IMO Car Wash is one of the world’s most trusted car wash brands, proudly washing millions of vehicles every year across more than 700 locations worldwide.
Contact info
35 - 37 Amersham Hill, HP13 6NU, High Wycombe, United Kingdom
- customer-services@imo-carwash.co.uk
- www.imocarwash.com
3.8
Great
36K reviews
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Quick, easy and effective
Quick, easy and effective. Good value too. Will definitely be back.
18 September 2026
Reply from IMO Car Wash
Shelagh Pope ,
Thank you for your wonderful feedback! We are so pleased to hear that you found our service quick, easy, and effective, and that it offered good value. We truly appreciate your kind words and look forward to welcoming you back!
IMO Car Wash
Poor wash
Poor wash. Missed most of car. Brushes not set right. Dryer hit my car on roof. Last time I use this wash.
19 September 2026
Reply from IMO Car Wash
Thank you very much for providing us with this feedback, please can we ask if you have not already that you get in touch with us directly through the app or our website and provide us with more information so we can look into this?
IMO Car Wash
Reply from IMO Car Wash
Frances Wilkinson,
Thank you so much for your wonderful feedback! We are delighted to hear that you found our staff pleasant and experienced good service. We truly appreciate your kind words.
IMO Car Wash
Always friendly
Always friendly, on this occasion, no queue.
Used the app to buy a bundle which saves money
19 September 2026
Reply from IMO Car Wash
Theresa Thornton,
We're so pleased to hear that you found our team friendly and that you experienced no queue on this occasion! It's great to know that using our app to buy a bundle saved you money. Thank you for your wonderful feedback!
IMO Car Wash
It washed my car
17 September 2026
Reply from IMO Car Wash
Mr Hill,
We're glad to hear that your car was washed. Thank you for taking the time to share your experience with us.
IMO Car Wash
Reply from IMO Car Wash
Mervyn Hunt,
We truly appreciate your kind words! We are so pleased to hear that you found our staff great and were happy with our product during your visit. Thank you for taking the time to share your positive experience.
IMO Car Wash
My first time using imo car wash…
My first time using imo car wash machine. It wash so clean
19 September 2026
Reply from IMO Car Wash
Adebowale Hakeem,
We're so glad to hear that your first experience with our car wash machine left your vehicle sparkling clean! We appreciate you choosing us.
IMO Car Wash
Reply from IMO Car Wash
chris bowman,
We're so pleased to hear that you experienced friendly staff and a very good wash on your car! Thank you for your wonderful feedback.
IMO Car Wash
Lessons learned
It was my first experience using this type of car wash, not too sure what I expected. Some parts of my car were cleaned, but around 30% was completely missed so the car looks more than a little odd. Plus the parts of my car that were cleaned, don't look clean or shiny - they just look to be without dirt. I had to bend my passenger wingmirror back the correct way but thankfully there was no permanent damage. Helpful experience, lesson learned
17 September 2026
Reply from IMO Car Wash
Sophie Ibbitson,
We appreciate your feedback regarding your first experience. We're sorry to hear that parts of your car were missed and that the cleaned areas didn't meet your expectations. We also regret that your wing mirror was affected.
IMO Car Wash
Miserable guy with a bad attitude…
Miserable guy with a bad attitude manning it. Car was filthy on leaving. Waste of £10
17 September 2026
Reply from IMO Car Wash
Thank you very much for providing us with this feedback, please can we ask if you have not already that you get in touch with us directly through the app or our website and provide us with more information so we can look into this?
IMO Car Wash
Fast and efficient
Excellent car wash - all very efficient. Just wish there were some IMO branches in West London!!!
19 September 2026
Reply from IMO Car Wash
CC,
We're so happy to hear you found our car wash efficient! We appreciate your kind words and understand your desire for more locations in West London.
IMO Car Wash
IMO Car Wash
I always use the IMO Car Wash. I always buy a wash on the IMO App before I go to the site. The Attendants are always friendly and the process is always so smooth.
17 September 2026
Reply from IMO Car Wash
C Wright,
We're so pleased to hear you consistently have such a smooth experience using our app and that our attendants are always friendly! Thank you for your kind feedback.
IMO Car Wash
Great service and happy with the end…
Great service and happy with the end result on my wife’s car, paying using my mobile wasn’t the easiest, due to my network providers poor coverage. I was offered a choice of paying using Apple Pay but only after struggling for 5mins using the QR code method. Wash service was fab though.
19 September 2026
Reply from IMO Car Wash
Justin Fudge,
We're delighted to hear you were happy with the car wash results! We apologize for the difficulty you experienced with the QR code payment due to network coverage and appreciate your feedback on the payment options.
IMO Car Wash
Friendly service
The service was great, a friendly helpful worker.
The car wash was average to be kind. There were streaks on the paint, finger prints were still visible on the bonnet, my alloy wheels still had excessive brake dust marks.
16 September 2026
Reply from IMO Car Wash
Simon Tutton,
We appreciate your feedback and are glad to hear our worker was friendly and helpful. We're sorry the car wash didn't meet your expectations, leaving streaks, fingerprints, and brake dust. We'll review our process to improve.
IMO Car Wash
Reply from IMO Car Wash
Dom,
We truly appreciate your kind words! We are delighted to hear that you always receive great service at our Oldham branch. Thank you for sharing your positive feedback.
IMO Car Wash
A waste
Quite confusing firstly. The staff member wasn't friendly, he didn't speak a word, just walked up with a cash machine. The actual service was poor. I left with dirt still on the car, marks on the bonnet overall a feeling of £15 had been wasted.
19 September 2026
Reply from IMO Car Wash
Worcester Customer,
Thank you for your candid feedback. We are truly sorry to hear about your disappointing experience. The issues you described with the staff, the car still being dirty, and the marks on the bonnet are certainly not up to our standards. We understand your frustration regarding the wasted money. We are committed to addressing these concerns and will pass your comments on to the relevant team for immediate review and improvement.
IMO Car Wash
Miserable staff
Miserable staff - literally gave the impression that I was being a hassle arriving and asking to use a QR code/ Pre paid.
19 September 2026
Reply from IMO Car Wash
Michael Barnes,
We are concerned to hear about your experience with our staff regarding your QR code/pre-paid request. We are reviewing this internally to improve our service.
IMO Car Wash
Reply from IMO Car Wash
Kunde,
We're truly sorry to hear that the back of your car was still dirty after your wash. This certainly doesn't meet our quality standards, and we understand your disappointment. We will look into this to improve our service.
IMO Car Wash
Disappointing car wash
Member of staff didn’t seem very interested and didn’t do a very good job. After I left the car wash and arrived home, I noticed that the wheels were still dirty and covered in brake dust, and there was still remnants of bird muck on the paint work, even though the guy used the jet washer prior to entering the automated car wash.
Disappointing as this is my local car wash and it’s not cheap!
19 September 2026
Reply from IMO Car Wash
Mr Cutler,
Thank you for taking the time to provide us with this feedback. We are very sorry to hear that your experience was disappointing and that the wash did not meet your expectations, especially regarding the cleanliness of your wheels and the bird remnants. We would appreciate it if you could get in touch with us directly so we can look into this further.
IMO Car Wash
Reply from IMO Car Wash
Thank you for taking the time to write this review, your feedback is greatly appreciated. IMO Car Wash
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