A very fast and efficient car wash center. Staff is very helpful and had good experience. The vacuum cleaner is powerfully but need atleast 2-3 coins to clean full car.
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Review summary
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Reviews shaping this summary
Member of staff didn’t seem very interested and didn’t do a very good job. After I left the car wash and arrived home, I noticed that the wheels were still dirty and covered in brake dust, and there... See more
Company replied
The price and the quality of the cleaning were just enough to convince me to give it three stars. As far as the staff’s customer service is concerned, I think there’s still a lot of room for improveme... See more
Company replied
Bit rushed, I was the only car there, didn’t get the wheel clean, guy with spray walked around like “I hate my job” if he’d got the spray on the wheels I think they would have cleaned up better
Company replied
Company details
Written by the company
IMO Car Wash is one of the world’s most trusted car wash brands, proudly washing millions of vehicles every year across more than 700 locations worldwide.
Contact info
35 - 37 Amersham Hill, HP13 6NU, High Wycombe, United Kingdom
- customer-services@imo-carwash.co.uk
- www.imocarwash.com
3.8
Great
36K reviews
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All good friendly chap nice clean car…
All good friendly chap nice clean car only thing is it didn't dry it well..
17 September 2026
Reply from IMO Car Wash
Helen Jane Clark,
Thank you for your feedback. We're glad to hear about our friendly staff and clean car. We apologize that your car was not dried thoroughly and will address this.
IMO Car Wash
EFFICIENT SERVICE
16 September 2026
Reply from IMO Car Wash
Thank you for taking the time to write this review, your feedback is greatly appreciated. IMO Car Wash
Efficient speed of wash etc
Efficient speed of wash etc, BUT it never dries the car properly so u end up with smeared paintwork and windows
20 September 2026
Reply from IMO Car Wash
customer,
Thank you very much for providing us with this feedback. We are very sorry to hear that your car was not dried properly, leading to smeared paintwork and windows. This is certainly not the standard we aim for.
IMO Car Wash
Reply from IMO Car Wash
chris joslin,
We appreciate your positive feedback! We're so glad to hear that you found using the QR code easy and that you were able to get a discount.
IMO Car Wash
My poppy went flying off in car wash
My poppy went flying off in car wash! Disgraceful! Did clean the car well though
17 September 2026
Reply from IMO Car Wash
customer,
We're very sorry to hear about your poppy. We understand how frustrating it can be when personal items are damaged during a car wash. We appreciate you letting us know, and we're glad to hear your car was cleaned well.
IMO Car Wash
The process of buying my carwash on the…
The process of buying my carwash on the app made it quick & easy!
17 September 2026
Reply from IMO Car Wash
Mrs Dawn Coleman,
We're so pleased to hear that using our app made the process of buying your car wash quick and easy! Thank you for your positive feedback.
IMO Car Wash
Promoting a product that no longer exists
I’d taken up an offer from the M6 Toll to “buy one get one free” on an IMO Triple Wash (£8.50) but when I presented the token to the operator at the Hinckley branch they refused it as they no longer offered a Triple Wash! So, I ended up paying for a basic wash on top of what I’d already paid out. Ridiculous that they’re promoting something that doesn’t exist anymore
20 September 2026
Reply from IMO Car Wash
BNB,
Thank you very much for providing us with this feedback. We are sorry to hear about your experience. Please could you get in touch with us directly so we can look into this for you?
IMO Car Wash
Quick, easy and effective
Quick, easy and effective. Good value too. Will definitely be back.
18 September 2026
Reply from IMO Car Wash
Shelagh Pope ,
Thank you for your wonderful feedback! We are so pleased to hear that you found our service quick, easy, and effective, and that it offered good value. We truly appreciate your kind words and look forward to welcoming you back!
IMO Car Wash
Poor wash
Poor wash. Missed most of car. Brushes not set right. Dryer hit my car on roof. Last time I use this wash.
19 September 2026
Reply from IMO Car Wash
Thank you very much for providing us with this feedback, please can we ask if you have not already that you get in touch with us directly through the app or our website and provide us with more information so we can look into this?
IMO Car Wash
Reply from IMO Car Wash
Frances Wilkinson,
Thank you so much for your wonderful feedback! We are delighted to hear that you found our staff pleasant and experienced good service. We truly appreciate your kind words.
IMO Car Wash
Always friendly
Always friendly, on this occasion, no queue.
Used the app to buy a bundle which saves money
19 September 2026
Reply from IMO Car Wash
Theresa Thornton,
We're so pleased to hear that you found our team friendly and that you experienced no queue on this occasion! It's great to know that using our app to buy a bundle saved you money. Thank you for your wonderful feedback!
IMO Car Wash
It washed my car
17 September 2026
Reply from IMO Car Wash
Mr Hill,
We're glad to hear that your car was washed. Thank you for taking the time to share your experience with us.
IMO Car Wash
Reply from IMO Car Wash
Mervyn Hunt,
We truly appreciate your kind words! We are so pleased to hear that you found our staff great and were happy with our product during your visit. Thank you for taking the time to share your positive experience.
IMO Car Wash
My first time using imo car wash…
My first time using imo car wash machine. It wash so clean
19 September 2026
Reply from IMO Car Wash
Adebowale Hakeem,
We're so glad to hear that your first experience with our car wash machine left your vehicle sparkling clean! We appreciate you choosing us.
IMO Car Wash
Reply from IMO Car Wash
chris bowman,
We're so pleased to hear that you experienced friendly staff and a very good wash on your car! Thank you for your wonderful feedback.
IMO Car Wash
Lessons learned
It was my first experience using this type of car wash, not too sure what I expected. Some parts of my car were cleaned, but around 30% was completely missed so the car looks more than a little odd. Plus the parts of my car that were cleaned, don't look clean or shiny - they just look to be without dirt. I had to bend my passenger wingmirror back the correct way but thankfully there was no permanent damage. Helpful experience, lesson learned
17 September 2026
Reply from IMO Car Wash
Sophie Ibbitson,
We appreciate your feedback regarding your first experience. We're sorry to hear that parts of your car were missed and that the cleaned areas didn't meet your expectations. We also regret that your wing mirror was affected.
IMO Car Wash
Miserable guy with a bad attitude…
Miserable guy with a bad attitude manning it. Car was filthy on leaving. Waste of £10
17 September 2026
Reply from IMO Car Wash
Thank you very much for providing us with this feedback, please can we ask if you have not already that you get in touch with us directly through the app or our website and provide us with more information so we can look into this?
IMO Car Wash
Fast and efficient
Excellent car wash - all very efficient. Just wish there were some IMO branches in West London!!!
19 September 2026
Reply from IMO Car Wash
CC,
We're so happy to hear you found our car wash efficient! We appreciate your kind words and understand your desire for more locations in West London.
IMO Car Wash
IMO Car Wash
I always use the IMO Car Wash. I always buy a wash on the IMO App before I go to the site. The Attendants are always friendly and the process is always so smooth.
17 September 2026
Reply from IMO Car Wash
C Wright,
We're so pleased to hear you consistently have such a smooth experience using our app and that our attendants are always friendly! Thank you for your kind feedback.
IMO Car Wash
Great service and happy with the end…
Great service and happy with the end result on my wife’s car, paying using my mobile wasn’t the easiest, due to my network providers poor coverage. I was offered a choice of paying using Apple Pay but only after struggling for 5mins using the QR code method. Wash service was fab though.
19 September 2026
Reply from IMO Car Wash
Justin Fudge,
We're delighted to hear you were happy with the car wash results! We apologize for the difficulty you experienced with the QR code payment due to network coverage and appreciate your feedback on the payment options.
IMO Car Wash
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