Ryan took the time to explain,in detail, exactly what I was covered in my new car insurance policy. This was refreshing as some of the comparison sites I had used, pushed me in to insurance packages t... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Brilliant service went through the online process and got a good quote. When I rang and quoted the online reference number the advisor went through the policy details with me and managed to save me al... See more
Company replied
Firstly it was a pleasure to speak with someone and not a machine. Secondly, Sam who I was speaking to put me through all the process, no fuss no stress of understanding the mine field of choosing the... See more
Company replied
An absolute fantastic company. Really easy to get in contact, good and fast quote, easy and well explained information and completed new insurance policy in a short time frame. A special mention to... See more
Company replied
Company details
- Auto Insurance Agency
- Business Insurance Company
- Commercial Insurance Company
- Home Insurance Agency
- Insurance Broker
- Landlord Insurance Company
Written by the company
- Based in Northern Ireland - Local call centre staff - Over 45 years of experience - Straightforward, reliable & competitive insurance - We’re one of Northern Ireland’s best-known names in insurance. The business was originally established in 1977, and since then we’ve earned a reputation as a reliable and trusted expert in insurance. We’re passionate about protecting the things that matter most to you – whether that’s your car, home, holiday or business.
Contact info
Jubilee Road 4, BT23 4WN, Newtownards, United Kingdom
- www.hughesinsurance.co.uk
4.8
Excellent
762 reviews
Asks customers to review
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I had the experience of speaking to…
I had the experience of speaking to staff in both car insurance and home insurance. Both were very polite, friendly and very helpful. Was really pleased with their customer service and professionalism. Would definitely recommend to others
8 July 2026
Reply from Hughes Insurance
Thank you for taking the time to share your review.
We are very pleased to hear that you had a positive experience with both our car and home insurance teams
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Leanne @ Hughes Insurance
Good overall cover
30 June 2026
Reply from Hughes Insurance
Thanks for taking the time to leave your 5 star review and feedback! I'm pleased to hear you were happy with the level of cover offered!
If you have any questions or need any support, please reach out to the team who will be happy to help.
Kind regards, Kirsty @ Hughes Insurance
Easy to use an all was straight forward…
Easy to use an all was straight forward and clear including payment method
5 July 2026
Reply from Hughes Insurance
Thank you for your kind review! We're pleased to hear you found everything easy to use, clear, and straightforward, including the payment process. We really appreciate your feedback and look forward to helping you again in the future.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards, Vicky @ Hughes Insurance.
Reply from Hughes Insurance
Thank you for your 5 star feedback!
We’re really pleased to hear you found our team helpful, professional, knowledgeable, and friendly.
We appreciate you taking the time to share your experience and thank you for choosing us.
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out!
Kind regards,
Laura @ Hughes Insurance
Reply from Hughes Insurance
Thank you for your kind review! We're delighted to hear you're happy with our staff, pricing, and the professional service you received. We really appreciate your feedback and look forward to helping you again in the future.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards, Vicky @ Hughes Insurance.
Curtis was great
Curtis was great. Professional and informative checked things out for us. Great service
4 July 2026
Reply from Hughes Insurance
Thanks for taking the time to share your feedback. It is great to hear that Curtis was professional, informative, and checked everything out for you.
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out.
Kind regards,
Leanne @ Hughes Insurance
Rosie was very helpful 5 stars …
Rosie was very helpful and courteous as I took out my new car insurance with Hughes made the whole experience comfortable for me 5 stars all the way. Thanks Rosie
Regards Raymond
2 July 2026
Reply from Hughes Insurance
Thank you for your lovely feedback and the 5-star review!
We're really pleased to hear that Rosie was helpful and courteous while arranging your new car insurance with Hughes Insurance and helped make the whole experience comfortable for you.
Thank for choosing Hughes Insurance.
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out!
Kind regards,
Laura @ Hughes Insurance.
Insurance quote was worth more than the…
Insurance quote was worth more than the vehicle and the sales rep didn’t even try help . Just basically passed it off as that’s all they can do . No change dates or try get a better quote . Pathetic service , used to use Hughes but won’t be anymore
3 July 2026
Unprompted review
Reply from Hughes Insurance
Thank you for sharing your feedback with us. We're really sorry to hear about your experience with the insurance quote and that the service did not meet your expectations, we aim to provide the best support possible, including exploring options and adjusting details to find the most suitable quote, so it’s disappointing to hear this wasn’t reflected in your interaction.
If you would like to contact the team and we can take a look into this for you.
Kind regards,
Darren @ Hughes Insurance
Reply from Hughes Insurance
Thank you for your kind review!
We're so pleased to hear that you found our team friendly, helpful, and that you received good service.
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out!
Kind regards,
Laura @ Hughes Insurance
Reply from Hughes Insurance
Thank you for your kind review!
We're delighted to hear you found our team helpful and that the purchase process was made very easy for you.
We really appreciate your feedback and look forward to helping you again in the future.
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out!
Kind regards,
Laura @ Hughes Insurance
Very pleased with call on Monday
Very pleased with call on Monday
Had the additional issue of changing policy from my deceased husband’s name to my own
All was done quickly and easily
Financially the account was acceptable
S Buchanan
30 June 2026
Reply from Hughes Insurance
Thanks for your 5 star review! We're so pleased to hear that your policy was transferred quickly and smoothly and that the process was made as easy as possible during what must be a difficult time. Our condolences for your loss, and thank you for choosing to insure with us. We truly appreciate your kind words and your support.
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out.
Kind regards, Kirsty @ Hughes Insurance
Was happy with quote and person I spoke…
Was happy with quote and person I spoke with was very helpful
21 June 2026
Reply from Hughes Insurance
Thank you for taking the time to leave us a review.
We're delighted to hear that you were happy with your quote and that the person you spoke with was so helpful. Providing friendly and supportive service is important to us, and we really appreciate your kind feedback.
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out to the team, who will be happy to help.
Kind regards,
Rachel @ Hughes Insurance
Professional and very helpful member of…
Professional and very helpful member of staff found me a good deal
27 June 2026
Reply from Hughes Insurance
Thank you for taking the time to leave us a review.
We're delighted to hear that our team provided a professional and helpful service and was able to find you a great deal. Your kind feedback is greatly appreciated and will be shared with the team.
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out to the team, who will be happy to help.
Kind regards,
Rachel @ Hughes Insurance
excellent online service easy to…
excellent online service easy to navigate from go compare.com and it’s quick decision to get a quote with car insurance and you got your policy straight away with no hassle.highly recommend Hughes Insurance
27 June 2026
Reply from Hughes Insurance
Thank you so much for your fantastic feedback! We're delighted to hear that you found the online service easy to navigate and that getting your car insurance quote was quick and hassle-free. Your recommendation means a lot to us.
If you ever need any assistance or have questions in the future, please don't hesitate to reach out.
Kind regards,
Chris @ Hughes Insurance
Efficient friendly professional staff
Efficient friendly professional staff. Explained locking system rather than quoting lock BS serial numbers
25 June 2026
Reply from Hughes Insurance
Thank you for your kind words and positive feedback. We're delighted to hear that our team provided you with efficient, friendly, and professional service. It's great to know that the explanation about the locking system was clear and helpful.
If you have any further questions or need assistance, please don't hesitate to reach out.
Kind regards,
Chris @ Hughes Insurance
Good Price
Much cheaper price than my present insurer. Straight forward arranging set up. Staff was helpful
25 June 2026
Reply from Hughes Insurance
Thank you for your kind feedback regarding your experience with Hughes through Trustpilot. We're delighted to hear that you found a much cheaper price than your previous insurer and that the arrangement process was straightforward. It's great to know that our staff were helpful during your interaction.
If you have any further questions or need assistance, please don't hesitate to reach out.
Kind regards,
Chris @ Hughes Insurance
Were pleasant and helpful
Were pleasant and helpful, and saved me money by finding insurance at much less than my current policy renewal.
13 June 2026
Reply from Hughes Insurance
Thank you very much for your kind words. We’re delighted to hear that our team was pleasant and helpful, and that we could save you money on your insurance renewal, we strive to find the best deals for our customers, and it’s great to know we made a positive difference for you.
If you need any further assistance or have any questions, please don’t hesitate to get in touch.
Kind regards,
Darren @ Hughes Insurance
I had a very helpful assistant who had…
I had a very helpful assistant who had great patience with me as I was a bit stressed
18 June 2026
Reply from Hughes Insurance
Thank you so much for your kind words, We're really pleased to hear that our team was able to assist you patiently during a stressful time. We always aim to provide excellent support, and your feedback truly makes a difference.
Thank you for sharing your experience. If there’s anything more we can do for you, please let us know.
Kind regards,
Darren @ Hughes Insurance
Reply from Hughes Insurance
Thank you very much for your kind words and positive feedback! We’re delighted to hear you’re happy with our customer service.
If you need any further assistance, please don’t hesitate to get in touch.
Kind regards,
Darren @ Hughes Insurance
Reply from Hughes Insurance
Thank you very much for your kind words! We're delighted to hear that you had a very good service experience with us. If you ever need any further assistance with your policy or have any questions, please don't hesitate to get in touch.
Kind regards,
Darren @ Hughes Insurance
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