Ryan took the time to explain,in detail, exactly what I was covered in my new car insurance policy. This was refreshing as some of the comparison sites I had used, pushed me in to insurance packages t... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Brilliant service went through the online process and got a good quote. When I rang and quoted the online reference number the advisor went through the policy details with me and managed to save me al... See more
Company replied
Firstly it was a pleasure to speak with someone and not a machine. Secondly, Sam who I was speaking to put me through all the process, no fuss no stress of understanding the mine field of choosing the... See more
Company replied
An absolute fantastic company. Really easy to get in contact, good and fast quote, easy and well explained information and completed new insurance policy in a short time frame. A special mention to... See more
Company replied
Company details
- Auto Insurance Agency
- Business Insurance Company
- Commercial Insurance Company
- Home Insurance Agency
- Insurance Broker
- Landlord Insurance Company
Written by the company
- Based in Northern Ireland - Local call centre staff - Over 45 years of experience - Straightforward, reliable & competitive insurance - We’re one of Northern Ireland’s best-known names in insurance. The business was originally established in 1977, and since then we’ve earned a reputation as a reliable and trusted expert in insurance. We’re passionate about protecting the things that matter most to you – whether that’s your car, home, holiday or business.
Contact info
Jubilee Road 4, BT23 4WN, Newtownards, United Kingdom
- www.hughesinsurance.co.uk
4.8
Excellent
762 reviews
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Reply from Hughes Insurance
Thank you for your kind review.
We're pleased to hear that our representative was very helpful. We appreciate your feedback and are glad we could provide you with a positive experience.
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out!
Kind Regards,
Laura @ Hughes Insurance
Very straight forward to deal with
Very straight forward to deal with. Explained all the options available . Never kept me on hold once & answered all my questions.
23 July 2026
Reply from Hughes Insurance
Thank you for taking the time to leave us such a positive review. We're pleased to hear that the process was straightforward, all of your options were clearly explained, and that our team was able to answer your questions promptly without keeping you waiting.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Karl @ Hughes Insurance
Good communication and price
22 July 2026
Reply from Hughes Insurance
Thank you for your kind 5 star review! We're delighted to hear that you were happy with both our communication and the value of your insurance. We strive to provide clear, helpful service alongside competitive pricing, so it's great to know we met your expectations.
If you have any questions or need any support, please reach out to the team who will be happy to help.
Kind regards, Kirsty @ Hughes Insurance
Well priced insurance with all the…
Well priced insurance with all the extras included in the premium.
Phone operator got all the necessary admin completed in a timely manner.
16 July 2026
Reply from Hughes Insurance
Thank you for your wonderful feedback! We're delighted to hear you found our insurance competitively priced and appreciated the cover included with your policy. It's also great to know our phone adviser completed everything efficiently and made the process straightforward for you. We really appreciate your kind words and thank you for choosing us.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards, Vicky @ Hughes Insurance.
Probably the most devious insurance company in NI.
Probably the most insidious devious insurance company in Northern Ireland. They operate an old school bean counter operation for the big corporate 3. Based in Holywood NI.Thier customer service sucks. There attitude is : The customer is always wrong. They read from a corporate script. They lie & they prey on their customers.
12 July 2026
Unprompted review
Reply from Hughes Insurance
Thank you for sharing your feedback regarding your experience. I’m sorry to hear about the difficulties you have encountered; we strive to provide excellent service and support to all our customers.
We would like to investigate this further and have requested additional information via Trustpilot. Please can you provide this information so we can address your concerns.
Kind regards,
Darren @ Hughes Insurance
Great communication and service.
11 July 2026
Reply from Hughes Insurance
Thank you for sharing your feedback with us. We're delighted to hear that you were pleased with the communication and level of service provided by our team. If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Karl @ Hughes Insurance
Very easy to get a quote at a very…
Very easy to get a quote at a very competitive rate so many thanks
11 July 2026
Reply from Hughes Insurance
Thank you for sharing your feedback with us. We're pleased to hear that you found obtaining a quote simple and that you were happy with the value offered. If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Karl @ Hughes Insurance
Reply from Hughes Insurance
Thank you for taking the time to share your feedback.
We are absolutely delighted to hear that you are happy with your experience and that you think our service is the best!
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Leanne @ Hughes Insurance
I got a competitive price online and…
I got a competitive price online and got sorted on the phone by efficent and helpful staff, Tanya and Joanna
16 July 2026
Reply from Hughes Insurance
Thank you for taking the time to share your feedback.
We are absolutely delighted to hear that you got a competitive price online and that our efficient and helpful staff, Tanya and Joanna, were able to get everything sorted for you over the phone. We take great pride in delivering excellent service, and it is wonderful to know that both Tanya and Joanna made such a positive impression.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Leanne @ Hughes Insurance
Great experience
Really lovely to speak with John who sorted my new insurance out with minimum fuss
15 July 2026
Reply from Hughes Insurance
Thank you for sharing such lovely feedback about your experience.
We are absolutely thrilled that John could help you get your new insurance sorted so quickly and without any fuss.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Leanne @ Hughes Insurance
Reply from Hughes Insurance
Thank you for taking the time to leave us a review.
We’re pleased to hear that you had a positive experience when speaking with our team. Providing friendly and supportive assistance is important to us, and we’re glad our colleagues were able to help make your experience a good one.
If you have any questions or need any support, please reach out to the team who will be happy to help.
Kind regards,
Karl @ Hughes Insurance
Felt the service was amazing
Felt the service was amazing. The fella dealing with me was very easy to talk to. Great asset to your company. Professional but had a great sense of humour 👌
9 July 2026
Reply from Hughes Insurance
Thank you for taking the time to leave us such a fantastic review. We're delighted to hear that you felt the service was amazing and that the team member who assisted you was professional, approachable, and easy to talk to. We really appreciate your kind comments and will be sure to share your feedback with him.
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out to the team, who will be happy to help.
Kind regards,
Rachel @ Hughes Insurance
Reply from Hughes Insurance
Thank you for taking the time to leave us a review.
We're delighted to hear you found our service clear and straightforward. It's great to know we could provide you with a simple and positive experience.
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out. Our team will be happy to help.
Kind regards,
Rachel @ Hughes Insurance
Reply from Hughes Insurance
Thank you for taking the time to leave us a review.
We're delighted to hear you received a quick quote, found our staff helpful, and were happy with the affordable price of your insurance. It's great to know we could provide you with a positive experience.
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out. Our team will be happy to help.
Kind regards,
Rachel @ Hughes Insurance
Reply from Hughes Insurance
Thank you for taking the time to leave a review.
We're delighted to hear that you were happy with the value of your policy and the support provided by our team. It's great to know you had a positive experience with us.
If you have any questions or need any support, please reach out to the team who will be happy to help.
Kind regards,
Karl @ Hughes Insurance
Reply from Hughes Insurance
Thank you for your great review!
We're pleased to hear that you appreciated our straightforward approach and that everything was explained clearly. Providing a simple, no-nonsense service while offering good value is exactly what we aim for.
We appreciate your feedback and thank you for choosing us.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
kind regards, Vicky @ Hughes Insurance.
Reply from Hughes Insurance
Thank you for your lovely review!
We're delighted to hear that you found us easy to deal with and that our agent was friendly, patient, and made the process straightforward for you. We'll be sure to pass your kind comments on to the team.
We appreciate your feedback and thank you for choosing us.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards, Vicky @ Hughes Insurance.
Guidance was gold from support desk
9 July 2026
Reply from Hughes Insurance
Thank you for taking the time to leave us a review! We're so pleased to hear that you found the guidance from our support team to be invaluable.
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out.
Kind regards,
Rachael @ Hughes Insurance
The staff are fantastic very…
The staff are fantastic very professional and attentive to your needs
2 July 2026
Reply from Hughes Insurance
Thank you for taking the time to leave us a review! We're so pleased to hear that you found our staff to be fantastic, professional, and attentive to your needs.
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out.
Kind regards,
Rachael @ Hughes Insurance
Marion was able to answer any questions…
Marion was able to answer any questions about the policy and very informative
8 July 2026
Reply from Hughes Insurance
Thank you for taking the time to leave us a review.
We're delighted to hear that Marion was able to answer all of your questions and provide you with clear, informative support. We'll be sure to pass your kind comments on to her, as she'll be pleased to know her knowledge and service made a positive difference to your experience.
We appreciate your feedback and thank you for choosing us.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards, Vicky @ Hughes Insurance.
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