hmv (UK) Reviews 150,915

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 31,398 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the efficient delivery service, noting that orders often arrive sooner than expected and are well-protected. The products themselves are consistently described as high quality, with many appreciating the wide selection available, especially for music and films. Reviewers also highlight the excellent customer service, commending the staff for being friendly, helpful, and knowledgeable, whether online or in-store. However, some customers also noted occasional issues with order fulfillment, such as delays in dispatch, items arriving damaged, or receiving incorrect items. A few other people also felt that packaging could be insufficient, leading to products being damaged during transit.

What people talk about most

Delivery service

Consumers find delivery service to be positive, frequently praising the speed and efficiency of deliveries.... See more

Product

Clients share positive opinions on product, often highlighting the great selection of music, films, and... See more

Order

Users describe positive interactions with order, highlighting the ease of finding items and the efficiency of... See more

Service

People report positive experiences with service, consistently praising the brilliant, excellent, and... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, politeness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As an online retailer of music, films, and related products, you can't do much better than HMV. A great choice, although you may want to compare their prices. My order was delivered sooner than expe... See more

Company replied

Rated 5 out of 5 stars

It is always a pleasure to shop in store or on-line, but do prefer in store as the help and information is there always and easy to get. I always get good customer care, thanks to everyone who works... See more

Company replied

Rated 5 out of 5 stars

It is difficult for me to shop as I am a person with Autism and being in public has its drawbacks with so much ignorance and lack of humanity. HMV has been a place where I have been shopping since I w... See more

Company replied

Rated 5 out of 5 stars

Dea Matrona CD launch gig at the Birmingham Vaults. My pre ordered CD arrived on the due date and the Dea Matrona live show and meet n' greet was well organised and the HMV staff were polite and helpf... See more

Company replied


Company details

  1. Music Store
  2. CD Store
  3. DVD Store
  4. Record Store
  5. Home Audio Store
  6. T-Shirt Store

About hmv (UK)

Written by the company

At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!

Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.

Make yourself comfortable in the real home of entertainment.

Contact Us For Customer Support

hmv (uk)

Written by the company

home of entertainment since 1921

hmv.com/store

Check out our latest offers:


Contact info


4.6

Excellent

TrustScore 4.5 out of 5

151K reviews

5-star
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Rated 5 out of 5 stars

Still top notch service.

Still top notch service.
Good exclusive hmv only vinyl records.
So chuffed to get a rare colour compared to what the others offer.

15 June 2026
hmv (UK) logo

Reply from hmv (UK)

Hi jonathan

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

Delivered to local store free for…

Delivered to local store free for collection.
Great price CD.
Friendly staff.

15 June 2026
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Reply from hmv (UK)

Hi Elaine

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

HMV consistently offers great quality…

HMV consistently offers great quality collectables at competitive prices.
Preordering HMV exclusives is simple, with updates on your order provided.

Deliveries always arrive well packed and often before their expected release date. Highly recommended.
Thank you.

11 June 2026
hmv (UK) logo

Reply from hmv (UK)

Hi Scott

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

fast and reliable service when picking…

fast and reliable service when picking up an order:)

9 June 2026
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Reply from hmv (UK)

Hi Rhys

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Honestly...

Honestly, HMV is the closest I'll ever get to the Criterion Closet, so going there and grab a couple movies always feels good.

The Dundee guys do a very good job too, they deserve credit, they're always friendly, and cool.

12 June 2026
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Reply from hmv (UK)

Hi Victor

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Disabled assistance was spot on

Disabled assistance was spot on, security and hmv staff couldn't of done anymore to help me from start to finish. Thank you so much hmv Oxford Street for making it possible for me to attend to meet my idol x

15 June 2026
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Reply from hmv (UK)

Hi Holly

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Happy

Quick delivery thanks 😊

15 June 2026
hmv (UK) logo

Reply from hmv (UK)

Hi Robin

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

Great prices

Great prices. Efficient delivery service.

15 June 2026
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Reply from hmv (UK)

Hi Edward

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 4 out of 5 stars

two items delivered in good time and…

two items delivered in good time and excellent condition. a third item is not in stock but have received information that every effort is being made to get it and send it out. overall very good service.

15 June 2026
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Reply from hmv (UK)

Hello Philip

Thanks for taking the time to leave us a 4 star review!

We hope to earn that last star from you soon ;-)

Rated 5 out of 5 stars

I was pleased to receive my order…

I was pleased to receive my order sooner than expected, in one piece and without fuss - and the added bonus that there was more to it than I originally thought (5 CDs instead of 1)

15 June 2026
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Reply from hmv (UK)

Hi Deb

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

Quick and easy

Great selection, quick delivery

12 June 2026
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Reply from hmv (UK)

Hi Sam

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 4 out of 5 stars

When into store got very good…

When into store got very good information pre order the LP. It arrive on the date when it came out pleased with the service

15 June 2026
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Reply from hmv (UK)

Hello Jeanette

Thanks for taking the time to leave us a 4 star review!

We hope to earn that last star from you soon ;-)

Rated 5 out of 5 stars

preordered the new Paul McCartney…

I preordered the new Paul McCartney album. Updated regularly updated and picked the album in store. Everyone was very helpful. A very pleasant experience.

30 May 2026
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Reply from hmv (UK)

Hi ANTHONY

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Great service

Great service
Super quick fast delivery
Click and collect service amazing
Friendly staff
All round fab experience
Thank you

15 June 2026
hmv (UK) logo

Reply from hmv (UK)

Hi gemma

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

Everything as promised

Everything as promised. Excellent service

12 June 2026
hmv (UK) logo

Reply from hmv (UK)

Hi Pauline

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

Very straightforward transaction

Very straightforward transaction, great price and prompt delivery = great service

15 June 2026
hmv (UK) logo

Reply from hmv (UK)

Hello Steve

Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!

Rated 5 out of 5 stars

Great service

Great service, ordering was very easy, very good delivery service 👍

12 June 2026
hmv (UK) logo

Reply from hmv (UK)

Hi Patricia

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

Service/Staff wonderful

Service/Staff wonderful, friendly.
Product great
Very happy

14 June 2026
hmv (UK) logo

Reply from hmv (UK)

Hi Mr Williams

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

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