As an online retailer of music, films, and related products, you can't do much better than HMV. A great choice, although you may want to compare their prices. My order was delivered sooner than expe... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It is always a pleasure to shop in store or on-line, but do prefer in store as the help and information is there always and easy to get. I always get good customer care, thanks to everyone who works... See more
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It is difficult for me to shop as I am a person with Autism and being in public has its drawbacks with so much ignorance and lack of humanity. HMV has been a place where I have been shopping since I w... See more
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Dea Matrona CD launch gig at the Birmingham Vaults. My pre ordered CD arrived on the due date and the Dea Matrona live show and meet n' greet was well organised and the HMV staff were polite and helpf... See more
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Company details
About hmv (UK)
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
United Kingdom
- www.hmv.com
4.6
Excellent
151K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Surprising finds
Picked up a signed Dub pistols 12” album for a great price the other day whilst having a rummage through the Dance section, Just a little win win situation I thought to myself 👌
16 June 2026
Reply from hmv (UK)
Hi James
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Quick and reliable service 👍
13 June 2026
Reply from hmv (UK)
Hello Mark
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
Pre ordering was easy and straight…
Pre ordering was easy and straight forward arrived on the day they gave me packaging was first class
16 June 2026
Reply from hmv (UK)
Hi Leighton
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Stitch Fan
Ordered Stitch keyrings. They were fine. The stitch fan was obviously preowned. Scratches on base and an eye scratched. Disappointed.
16 June 2026
Reply from hmv (UK)
Hi Lisa
Thank you for taking the time to leave us a review. We are sorry to hear your item was damaged, apologies for any disappointment caused. Please contact us at website.service@hmv.co.uk so we can assist you with this.
Prompt efficient service
Prompt efficient service, competitively priced. Excellent response when unable to supply an item. My money returned immediately.
13 June 2026
Reply from hmv (UK)
Hi Mrs
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Very helpful and polite service
Very helpful and polite service, I couldn't have asked for more.
16 June 2026
Reply from hmv (UK)
Hi Mr
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Satisfaction.
Staff were very knowledgeable about products I was buying. You being on the high street is ideal for people who use public transport.
13 June 2026
Reply from hmv (UK)
Hi Consumer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Easy ordering and quick delivery and a…
Easy ordering and quick delivery and a great choice.
13 June 2026
Reply from hmv (UK)
Hello Derek
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK)
Hi Tracy
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Split in vinyl packaging
Split in vinyl packaging - still waiting on a reply from customer services - it's been 4 days now.
16 June 2026
Reply from hmv (UK)
Hi Shaun
Thank you for taking the time to leave us a review. We are sorry to hear about the issues with your recent order, apologies for any disappointment caused. We can see you have been in touch and we have assisted with this. Regards
Reply from hmv (UK)
Hi Pete
Thanks for leaving us a review. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
Good selection of world cinema DVDs and…
Good selection of world cinema DVDs and prefer not to pay rent to US streamers. Fair prices including delivery and reasonably prompt service.
16 June 2026
Reply from hmv (UK)
Hi IvanaSpagna
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great service,crap delivery provider
Easy to order regular updates only let down by the appalling service from the so called Royal mail , probably now the only thing stopping me ordering more music anywhere is the putrid service provided by the scam mail service
16 June 2026
Reply from hmv (UK)
Hi p
Thanks for leaving us a review. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
Service really good staff knowledgeable…
Service really good staff knowledgeable of Stock also had a delivery it was on time and packaged really well
15 June 2026
Reply from hmv (UK)
Hi D
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Poole store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Reply from hmv (UK)
Hi Derek
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great customer service
Great customer service. The people at the tills are always very nice. Also really good quick delivery. Good selection of badges at the tills. I really like the new Lord of the rings badges.
15 June 2026
Reply from hmv (UK)
Hello Hannah
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Delivery service from HMV a little…
Delivery service from HMV a little slow, 4 days to send to Post Office. Other than this all as advertised. Have ordered many items from HMV, all have been delivered promptly.
16 June 2026
Reply from hmv (UK)
Hi David
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
Good communication abd info
16 June 2026
Reply from hmv (UK)
Hi MrsEileenJackson
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK)
Hi Bart
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Click and collect delivery
Click and collect delivery - quick, easy and always helpful staff in bullring
16 June 2026
Reply from hmv (UK)
Hi Jodie
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
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