hmv (UK) Reviews 150,929

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 31,398 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the efficient delivery service, noting that orders often arrive sooner than expected and are well-protected. The products themselves are consistently described as high quality, with many appreciating the wide selection available, especially for music and films. Reviewers also highlight the excellent customer service, commending the staff for being friendly, helpful, and knowledgeable, whether online or in-store. However, some customers also noted occasional issues with order fulfillment, such as delays in dispatch, items arriving damaged, or receiving incorrect items. A few other people also felt that packaging could be insufficient, leading to products being damaged during transit.

What people talk about most

Delivery service

Consumers find delivery service to be positive, frequently praising the speed and efficiency of deliveries.... See more

Product

Clients share positive opinions on product, often highlighting the great selection of music, films, and... See more

Order

Users describe positive interactions with order, highlighting the ease of finding items and the efficiency of... See more

Service

People report positive experiences with service, consistently praising the brilliant, excellent, and... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, politeness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As an online retailer of music, films, and related products, you can't do much better than HMV. A great choice, although you may want to compare their prices. My order was delivered sooner than expe... See more

Company replied

Rated 5 out of 5 stars

It is always a pleasure to shop in store or on-line, but do prefer in store as the help and information is there always and easy to get. I always get good customer care, thanks to everyone who works... See more

Company replied

Rated 5 out of 5 stars

It is difficult for me to shop as I am a person with Autism and being in public has its drawbacks with so much ignorance and lack of humanity. HMV has been a place where I have been shopping since I w... See more

Company replied

Rated 5 out of 5 stars

Dea Matrona CD launch gig at the Birmingham Vaults. My pre ordered CD arrived on the due date and the Dea Matrona live show and meet n' greet was well organised and the HMV staff were polite and helpf... See more

Company replied


Company details

  1. Music Store
  2. CD Store
  3. DVD Store
  4. Record Store
  5. Home Audio Store
  6. T-Shirt Store

About hmv (UK)

Written by the company

At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!

Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.

Make yourself comfortable in the real home of entertainment.

Contact Us For Customer Support

hmv (uk)

Written by the company

home of entertainment since 1921

hmv.com/store

Check out our latest offers:


Contact info


4.6

Excellent

TrustScore 4.5 out of 5

151K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Surprising finds

Picked up a signed Dub pistols 12” album for a great price the other day whilst having a rummage through the Dance section, Just a little win win situation I thought to myself 👌

16 June 2026
hmv (UK) logo

Reply from hmv (UK)

Hi James

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Pre ordering was easy and straight…

Pre ordering was easy and straight forward arrived on the day they gave me packaging was first class

16 June 2026
hmv (UK) logo

Reply from hmv (UK)

Hi Leighton

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 2 out of 5 stars

Stitch Fan

Ordered Stitch keyrings. They were fine. The stitch fan was obviously preowned. Scratches on base and an eye scratched. Disappointed.

16 June 2026
hmv (UK) logo

Reply from hmv (UK)

Hi Lisa

Thank you for taking the time to leave us a review. We are sorry to hear your item was damaged, apologies for any disappointment caused. Please contact us at website.service@hmv.co.uk so we can assist you with this.

Rated 5 out of 5 stars

Prompt efficient service

Prompt efficient service, competitively priced. Excellent response when unable to supply an item. My money returned immediately.

13 June 2026
hmv (UK) logo

Reply from hmv (UK)

Hi Mrs

Thanks for your review, we love seeing 5 stars and happy customers!

Hope you choose to shop with us again soon,

Thanks.

Rated 5 out of 5 stars

Very helpful and polite service

Very helpful and polite service, I couldn't have asked for more.

16 June 2026
hmv (UK) logo

Reply from hmv (UK)

Hi Mr

Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.

Cheers!

Rated 5 out of 5 stars

Satisfaction.

Staff were very knowledgeable about products I was buying. You being on the high street is ideal for people who use public transport.

13 June 2026
hmv (UK) logo

Reply from hmv (UK)

Hi Consumer

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Easy ordering and quick delivery and a…

Easy ordering and quick delivery and a great choice.

13 June 2026
hmv (UK) logo

Reply from hmv (UK)

Hello Derek

Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!

Rated 5 out of 5 stars

No problems ordering

No problems ordering. Arrive earlier than expected.

13 June 2026
hmv (UK) logo

Reply from hmv (UK)

Hi Tracy

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 1 out of 5 stars

Split in vinyl packaging

Split in vinyl packaging - still waiting on a reply from customer services - it's been 4 days now.

16 June 2026
hmv (UK) logo

Reply from hmv (UK)

Hi Shaun

Thank you for taking the time to leave us a review. We are sorry to hear about the issues with your recent order, apologies for any disappointment caused. We can see you have been in touch and we have assisted with this. Regards

Rated 1 out of 5 stars

Absolutely awful

Absolutely awful. Turned up damaged beyond recognition

16 June 2026
hmv (UK) logo

Reply from hmv (UK)

Hi Pete

Thanks for leaving us a review. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.

We’ll then take a look and get back to you as soon as possible.

Rated 5 out of 5 stars

Good selection of world cinema DVDs and…

Good selection of world cinema DVDs and prefer not to pay rent to US streamers. Fair prices including delivery and reasonably prompt service.

16 June 2026
hmv (UK) logo

Reply from hmv (UK)

Hi IvanaSpagna

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

Great service,crap delivery provider

Easy to order regular updates only let down by the appalling service from the so called Royal mail , probably now the only thing stopping me ordering more music anywhere is the putrid service provided by the scam mail service

16 June 2026
hmv (UK) logo

Reply from hmv (UK)

Hi p

Thanks for leaving us a review. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.

We’ll then take a look and get back to you as soon as possible.

Rated 5 out of 5 stars

Service really good staff knowledgeable…

Service really good staff knowledgeable of Stock also had a delivery it was on time and packaged really well

15 June 2026
hmv (UK) logo

Reply from hmv (UK)

Hi D

Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Poole store!

Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.

Thanks so much and we hope to see you again soon :-)

Rated 5 out of 5 stars

Arrived on day stated

Arrived on day stated. Staff in shop very helpful

16 June 2026
hmv (UK) logo

Reply from hmv (UK)

Hi Derek

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Great customer service

Great customer service. The people at the tills are always very nice. Also really good quick delivery. Good selection of badges at the tills. I really like the new Lord of the rings badges.

15 June 2026
hmv (UK) logo

Reply from hmv (UK)

Hello Hannah

Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!

Rated 4 out of 5 stars

Delivery service from HMV a little…

Delivery service from HMV a little slow, 4 days to send to Post Office. Other than this all as advertised. Have ordered many items from HMV, all have been delivered promptly.

16 June 2026
hmv (UK) logo

Reply from hmv (UK)

Hi David

Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)

Have a great day!

Rated 5 out of 5 stars

No issues

No issues, smooth transaction.

11 June 2026
hmv (UK) logo

Reply from hmv (UK)

Hi Bart

Thanks for your review, we love seeing 5 stars and happy customers!

Hope you choose to shop with us again soon,

Thanks.

Rated 5 out of 5 stars

Click and collect delivery

Click and collect delivery - quick, easy and always helpful staff in bullring

16 June 2026
hmv (UK) logo

Reply from hmv (UK)

Hi Jodie

Thanks for your review, we love seeing 5 stars and happy customers!

Hope you choose to shop with us again soon,

Thanks.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look