Henchman Reviews 

5,392
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 753 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their professional build quality, stability, and safety, especially on uneven ground, finding them lightweight and easy to maneuver, simplifying tasks. People frequently highlight the excellent service, noting the easy ordering process and fast, prompt delivery of well-packaged items, often recommending them as game-changers. However, some customers noted occasional issues with the delivery service, including items left without notification or incorrect information causing delays. A few also found product sizing tricky, with some items being too large to move easily or requiring exchanges for a different height. Additionally, a small number of reviewers reported minor issues like missing parts or slight damage upon arrival.

What people talk about most

Product

Reviewers mention positive feedback about product, consistently praising its quality, stability, and safety... See more

Quality

Users describe positive interactions with quality, consistently praising the products as well-made, sturdy,... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the quick and... See more

Service

People report positive experiences with service, with many reviewers describing it as excellent and... See more

Order

Clients share positive opinions on order, with many reviewers finding the ordering process easy and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What a delight to work with Henchman again after about 15 years! The sales person was called James at the Great Yorkshire Show July 2026. He was very customer focused, clearly had extensive knowledge... See more

Rated 5 out of 5 stars

Info great on website, ordering process easy, and delivered on time. I bought the 3m pro tripod for professional use, having not used adjustable tripods before. They are expensive but very happy... See more

Rated 5 out of 5 stars

I have used my Henchman a couple of times. It helps to provide a high level of confidence when working on your own outdoors. Give very careful consideration to the height you require, I should ha... See more

Rated 5 out of 5 stars

We’ve recently moved to a house with extensive gardens, lots of big, old rhododendron bushes and hedges, some proper big trees and a lot of well established wisteria around the house. Bought th... See more



Company details

  1. Garden Center

Written by the company

We have a range of unique quality garden products, allowing you to work safely in your garden. All our platforms ladders and tripod ladders enable you to work safely at height on the most uneven and difficult terrain. Our ladders are designed to keep you safe while working on uneven ground. We have been in the ladder business for 26 years and have a 5 Star Trustpilot rating from our 20 000 customers. We’d love to hear more about you: Why not take a second to tell us about your experiences with our products or how you’ve overcome some difficult jobs around the garden using our products! And don’t forget to Like and Share our Facebook page. Thanks, The Henchman Team.


Contact info

4.9

Excellent

TrustScore 5 out of 5

5K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(5,392)

651 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Impressive

Super fast delivery, made cutting my 2.5 m hedge much easier, and much safer. Really easy to get ladder level on uneven ground. Not cheap, but I was at the point of paying someone to do it for me. Two cuts and it’s paid for itself.

9 July 2026
Rated 5 out of 5 stars

Great service

Very helpful when I tried to change delivery address, arrived next day after ordering, well packaged and I have already used them, they are very safe to work off at hight, I should have purchased years ago.

9 July 2026
Rated 5 out of 5 stars

I am nearly eighty years of age and…

I am nearly eighty years of age and normal ladders were becoming a no-no for me so I ordered a Henchman ladder and have to say I am over the moon with it. The stability, width and top standing platform it provides are brilliant and make for a really safe ladder environment. Many thanks for a superb product.

7 July 2026
Rated 3 out of 5 stars

the ladder was left outside my house…

the ladder was left outside my house because we were not in on that day. I had emailed asking not to deliver on that particular day but it still arrived.
It was very quick delivery after ordering and arrived in good condition.

7 July 2026
Rated 5 out of 5 stars

Lovely gardening gloves

Ordering online was straightforward. Delivery was prompt.
Gloves are very good and comfortable. Fit is good but only because I ordered a size too big, after reading comments from other reviewers about how small they are.

16 June 2026
Rated 5 out of 5 stars

Great service from start to finish

Great service from start to finish, I ordered the wrong size ladder, and spoke to somebody from henchman who couldn’t have been more friendly , and organised pick up and the delivery of the new ladder. And quickly refunded the difference into my bank. If only other companies were the same at costumer service.

7 July 2026
Rated 5 out of 5 stars

5 stars for the product, delivery could be improved

5 stars for the product. Wish we had bought them years ago. Finally able to safely cut our hedge that is on very uneven ground. Shame about the delivery service, which needs improving. House number was omitted from the delivery paperwork, so freight forwarder had several attempts over multiple days to deliver product, despite the house number being clearly visible on the original order. Product is excellent though, so still giving Henchman 5 stars for a fantastic set of ladders 🙂

6 July 2026
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. We lost a small part of the ladder the first time we used it. I emailed to buy a replacement but Henchman promptly posted out a replacement the very next day free of charge!

6 July 2026

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