Henchman Reviews 

5,393
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 753 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their professional build quality, stability, and safety, especially on uneven ground, finding them lightweight and easy to maneuver, simplifying tasks. People frequently highlight the excellent service, noting the easy ordering process and fast, prompt delivery of well-packaged items, often recommending them as game-changers. However, some customers noted occasional issues with the delivery service, including items left without notification or incorrect information causing delays. A few also found product sizing tricky, with some items being too large to move easily or requiring exchanges for a different height. Additionally, a small number of reviewers reported minor issues like missing parts or slight damage upon arrival.

What people talk about most

Product

Reviewers mention positive feedback about product, consistently praising its quality, stability, and safety... See more

Quality

Users describe positive interactions with quality, consistently praising the products as well-made, sturdy,... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the quick and... See more

Service

People report positive experiences with service, with many reviewers describing it as excellent and... See more

Order

Clients share positive opinions on order, with many reviewers finding the ordering process easy and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What a delight to work with Henchman again after about 15 years! The sales person was called James at the Great Yorkshire Show July 2026. He was very customer focused, clearly had extensive knowledge... See more

Rated 5 out of 5 stars

Info great on website, ordering process easy, and delivered on time. I bought the 3m pro tripod for professional use, having not used adjustable tripods before. They are expensive but very happy... See more

Rated 5 out of 5 stars

I have used my Henchman a couple of times. It helps to provide a high level of confidence when working on your own outdoors. Give very careful consideration to the height you require, I should ha... See more

Rated 5 out of 5 stars

We’ve recently moved to a house with extensive gardens, lots of big, old rhododendron bushes and hedges, some proper big trees and a lot of well established wisteria around the house. Bought th... See more



Company details

  1. Garden Center

Written by the company

We have a range of unique quality garden products, allowing you to work safely in your garden. All our platforms ladders and tripod ladders enable you to work safely at height on the most uneven and difficult terrain. Our ladders are designed to keep you safe while working on uneven ground. We have been in the ladder business for 26 years and have a 5 Star Trustpilot rating from our 20 000 customers. We’d love to hear more about you: Why not take a second to tell us about your experiences with our products or how you’ve overcome some difficult jobs around the garden using our products! And don’t forget to Like and Share our Facebook page. Thanks, The Henchman Team.


Contact info

4.9

Excellent

TrustScore 5 out of 5

5K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(5,393)

652 reviews in the last 12 months

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Rated 5 out of 5 stars

Big ladder for a big garden

We’ve recently moved to a house with extensive gardens, lots of big, old rhododendron bushes and hedges, some proper big trees and a lot of well established wisteria around the house.

Bought the 3m Henchman to deal with as much of this as possible without calling in air support, and it’s been brilliant, stable, versatile and worth the price.

It’s a little too big to move single handed, but that’s probably my fault for buying the big one. Handles uneven ground really well and the top step cupola arrangement is very useful and well designed.

Not cheap, but worth every penny if you’re going to be spending time at height with power tools.

15 June 2026
Rated 5 out of 5 stars

I must say I am over the moon the…

I must say I am over the moon the service from start to finish have been outstanding I ordered 10ft fully adjustable tripod pro on Sunday and all arrived Tuesday afternoon so fantastic I did a review on my tik tok page as I was so grateful it turned up in amazing time . I was so pleased I also ordered the harness and a henchman hat too. I will review the harness too soon . What ever you do please keep doing it it is the best service I have ever received. Thank you Henchman so fantastic. Andy
From
Handy hose and garden 🪴

14 July 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding company

Excellent customer service,answering all my questions regarding investing in a set of Henchman ladders.I am really pleased with them and the investment. You only get what you pay for .
I would definitely recommend this company and their products .

24 June 2026
Rated 3 out of 5 stars

Difficult set up but works in the end.

The description and videos make it look like a very easy piece of equipment to set up and use. That is not the case. Perhaps I am at a lower height level than designed for noting the scale on the back board only went as low as 5ft 8in, I am 5ft 6in. This meant tightening everything as much as possible. Initially things weren't tight enough and the whole thing was slipping to one side. Constant putting on and taking off to adjust the cable length and the critical location of the pivot point was hard work, really need a helper to lift it on your back! As long as you have the right gas strut set up ( again not exactly straight forward - are you meant to take off the clips to remove strut?) it does give the necessary support. I was using a long reach hedge cutter.

15 June 2026

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