Henchman Reviews 

5,391
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 753 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their professional build quality, stability, and safety, especially on uneven ground, finding them lightweight and easy to maneuver, simplifying tasks. People frequently highlight the excellent service, noting the easy ordering process and fast, prompt delivery of well-packaged items, often recommending them as game-changers. However, some customers noted occasional issues with the delivery service, including items left without notification or incorrect information causing delays. A few also found product sizing tricky, with some items being too large to move easily or requiring exchanges for a different height. Additionally, a small number of reviewers reported minor issues like missing parts or slight damage upon arrival.

What people talk about most

Product

Reviewers mention positive feedback about product, consistently praising its quality, stability, and safety... See more

Quality

Users describe positive interactions with quality, consistently praising the products as well-made, sturdy,... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the quick and... See more

Service

People report positive experiences with service, with many reviewers describing it as excellent and... See more

Order

Clients share positive opinions on order, with many reviewers finding the ordering process easy and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What a delight to work with Henchman again after about 15 years! The sales person was called James at the Great Yorkshire Show July 2026. He was very customer focused, clearly had extensive knowledge... See more

Rated 5 out of 5 stars

Info great on website, ordering process easy, and delivered on time. I bought the 3m pro tripod for professional use, having not used adjustable tripods before. They are expensive but very happy... See more

Rated 5 out of 5 stars

I have used my Henchman a couple of times. It helps to provide a high level of confidence when working on your own outdoors. Give very careful consideration to the height you require, I should ha... See more

Rated 5 out of 5 stars

We’ve recently moved to a house with extensive gardens, lots of big, old rhododendron bushes and hedges, some proper big trees and a lot of well established wisteria around the house. Bought th... See more



Company details

  1. Garden Center

Written by the company

We have a range of unique quality garden products, allowing you to work safely in your garden. All our platforms ladders and tripod ladders enable you to work safely at height on the most uneven and difficult terrain. Our ladders are designed to keep you safe while working on uneven ground. We have been in the ladder business for 26 years and have a 5 Star Trustpilot rating from our 20 000 customers. We’d love to hear more about you: Why not take a second to tell us about your experiences with our products or how you’ve overcome some difficult jobs around the garden using our products! And don’t forget to Like and Share our Facebook page. Thanks, The Henchman Team.


Contact info

4.9

Excellent

TrustScore 5 out of 5

5K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(5,391)

650 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My Garden Ladder.

I was very pleased to receive my garden ladder which eventually arrived following its tour around Somerset. It was very well packed and arrived in good condition the only thing that was damaged was one of the rubber foot covers had a little tear which could spread if I was to try to remove it.

15 July 2026
Rated 5 out of 5 stars

Best ladders ever used

Info great on website, ordering process easy, and delivered on time.

I bought the 3m pro tripod for professional use, having not used adjustable tripods before. They are expensive but very happy with stability, ajustableity . They aren't to heavy either moving about and loading on my roof rack.
Should of bought these 5 years ago dont know how I managed before without them. I literally feel 10x safer .thanks

15 July 2026
Rated 5 out of 5 stars

Was excellent wish I bought one years ago

Was able to go to nearby showroom and try it out as it is quite an expense for a ladder Having got it and used it I wish I had bought one years ago It is excellent just like walking up a staircase so stable The three adjustable legs means I can get up close in very tight spots and feel so secure without anyone holding the ladder

24 June 2026
Rated 5 out of 5 stars

Upgrade exchange

I ordered an adjustable tripod ladder using the suggestions in the table on the website which although accurate the height was on the cusp of being easily usable, so I requested to exchange for the next size up. This was easy to arrange and arrived soon, with a collection of the first ladder the following week. I am pleased with the product and now need to adapt how I work at height with them.

2 July 2026
Rated 5 out of 5 stars

This is my second purchase from…

This is my second purchase from Henchman. The tools they sell are of very good quality, and delivery is fast, i have been cutting hedges in my business for over thirty years, and now i use their lifting harness; it's a game changer i wish i had used one years ago.

22 June 2026
Rated 5 out of 5 stars

Easy lift - a great tool to help cutting long hedges

Swift despatch, study packaging. Simple & straightforward to deal with.

I bought the henchman easy lift - A great tool to help when cutting a hedge. Fairly straightforward to set up, albeit a little fiddly with having to undo nurs & bolts but nothing too hard. I like the ability to store this with the hinge pin removed saving space in my garage.

The lift takes the weight of the hedge trimmer, saving my shoulders. The only negative so far is the tool loop used to attach to the hedge trimmer. It's not long enough for my stihl cordless hedge trimmer. The only way to use the loop is to loop it through the main handle which also has the safety switch, so this means the safety switch is always on. To over come this, I'm going to make my own longer loop so that it goes round the body of the trimmer.

13 July 2026
Rated 5 out of 5 stars

Feel safe

I know other people have stated that they wished they had made the purchase sooner, I can only add to the list.
Last year I fell off of a standard step ladder and managed to fracture my ribs, not a thing I want to repeat.
After looking at the options the henchmen seemed a good choice, am I glad I did, yes.
The ladder I purchased is the 8ft version and when you stand on any level of it it's like standing on a platform.
I would recommend to family and friends.
Great service from the company.

10 July 2026
Unprompted review
Rated 4 out of 5 stars

No notification of delivery day / time

No notification of delivery day / time. Delivered in perfect condition and very well wrapped. The ladder is superb. Stability on a bumpy surface gives a much needed confidence to the user. Hope to see many years good service.

10 July 2026
Rated 5 out of 5 stars

Impressive

Super fast delivery, made cutting my 2.5 m hedge much easier, and much safer. Really easy to get ladder level on uneven ground. Not cheap, but I was at the point of paying someone to do it for me. Two cuts and it’s paid for itself.

9 July 2026

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