Henchman Reviews 

5,387
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 753 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their professional build quality, stability, and safety, especially on uneven ground, finding them lightweight and easy to maneuver, simplifying tasks. People frequently highlight the excellent service, noting the easy ordering process and fast, prompt delivery of well-packaged items, often recommending them as game-changers. However, some customers noted occasional issues with the delivery service, including items left without notification or incorrect information causing delays. A few also found product sizing tricky, with some items being too large to move easily or requiring exchanges for a different height. Additionally, a small number of reviewers reported minor issues like missing parts or slight damage upon arrival.

What people talk about most

Product

Reviewers mention positive feedback about product, consistently praising its quality, stability, and safety... See more

Quality

Users describe positive interactions with quality, consistently praising the products as well-made, sturdy,... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the quick and... See more

Service

People report positive experiences with service, with many reviewers describing it as excellent and... See more

Order

Clients share positive opinions on order, with many reviewers finding the ordering process easy and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What a delight to work with Henchman again after about 15 years! The sales person was called James at the Great Yorkshire Show July 2026. He was very customer focused, clearly had extensive knowledge... See more

Rated 5 out of 5 stars

Info great on website, ordering process easy, and delivered on time. I bought the 3m pro tripod for professional use, having not used adjustable tripods before. They are expensive but very happy... See more

Rated 5 out of 5 stars

I have used my Henchman a couple of times. It helps to provide a high level of confidence when working on your own outdoors. Give very careful consideration to the height you require, I should ha... See more

Rated 5 out of 5 stars

We’ve recently moved to a house with extensive gardens, lots of big, old rhododendron bushes and hedges, some proper big trees and a lot of well established wisteria around the house. Bought th... See more



Company details

  1. Garden Center

Written by the company

We have a range of unique quality garden products, allowing you to work safely in your garden. All our platforms ladders and tripod ladders enable you to work safely at height on the most uneven and difficult terrain. Our ladders are designed to keep you safe while working on uneven ground. We have been in the ladder business for 26 years and have a 5 Star Trustpilot rating from our 20 000 customers. We’d love to hear more about you: Why not take a second to tell us about your experiences with our products or how you’ve overcome some difficult jobs around the garden using our products! And don’t forget to Like and Share our Facebook page. Thanks, The Henchman Team.


Contact info

4.9

Excellent

TrustScore 5 out of 5

5K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(5,387)

646 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Stability is key!

I have used my Henchman a couple of times. It helps to provide a high level of confidence when working on your own outdoors.

Give very careful consideration to the height you require, I should have gone for the next size up, but was swayed by restricted storage availability.

Delivery and packaging were of a very high standard.

22 June 2026
Rated 5 out of 5 stars

Fully adjustable 3.6m tripod ladder

After doing some research I ordered the 3.6m fully adjustable tripod ladder to deal with my 3metre tall leylandii hedge.
I ordered it on Friday lunchtime and it was delivered to me at 7.50am on the Monday morning!!
Very well wrapped and protected so it arrived in great condition.
I used it the next day and easily reached the top of my hedge without any instability on my sloping garden. The ladder is sturdy and well made but light enough for me to manoeuvre around the garden (5ft6inches tall, 9and a half stone and in my sixties). Wished I had come across this earlier as I will also use it to clean my gutters and wash my windows safely.

17 July 2026
Rated 5 out of 5 stars

Henchman ladder for uneven surfaces - to drawer.

What a delight to work with Henchman again after about 15 years!
The sales person was called James at the Great Yorkshire Show July 2026. He was very customer focused, clearly had extensive knowledge and understanding of the products and the right product for me the customer. I've used the ladder for uneven surfaces several times already - very very pleased. Much lighter and equally strong and stable to my previous model. Can carry round like a holiday suitcase!

16 July 2026
Rated 4 out of 5 stars

Great step ladder

Great step ladder. Just the job for trimming a 10ft hedge on a sloping garden using both arms to hold a pole cutter. Loss of one star because it's pretty expensive to buy.

17 July 2026
Rated 5 out of 5 stars

My Garden Ladder.

I was very pleased to receive my garden ladder which eventually arrived following its tour around Somerset. It was very well packed and arrived in good condition the only thing that was damaged was one of the rubber foot covers had a little tear which could spread if I was to try to remove it.

15 July 2026

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