ITS THE BEST I have been a member of Health Shield since 1964and during that time can honestly say that I have never had any difficulty with any aspect of the service provided. Information reques... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have been a member with healthshield for many years now. They are fast and operate a user friendly online process to make a claim and have a team of supportive staff members. Never had trouble claim... See more
Have made 2 claims for optical now. Easy to make claims and the turnaround is literally 2-3 days before you receive notification it has gone through. Money in my bank in less than a week. Brilliant 👏... See more
My employer offers benefits through Health Shield and it makes a huge difference. The coverage is very comprehensive and the claims process is very straightforward. On the occasions I've not followed... See more
Company details
Written by the company
We design and build health and wellbeing packages for businesses and their employees; helping people lead healthier, happier, more productive lives since 1877.
Contact info
Electra Way, CW1 6HS, Crewe Business Park, United Kingdom
- 01270 588555
- www.healthshield.co.uk
4.6
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick service
15 July 2026
Great service
Easy to work with. Claiming is easy and really quick and efficient - very worthwhile
1 July 2026
Quick and responsive
Quick and responsive. Very easy to navigate the claim website. Direct payment into bank account sooner than expected
15 July 2026
Quick and simple process to apply for…
Quick and simple process to apply for costs and fast turnaround on reimbursement
15 July 2026
I can not fault the people or the claim…
I can not fault the people or the claim system. You submit what is requested and 5-7 days the claim is sorted.
Excellent
8 June 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Made a claim for one of my children…
Made a claim for one of my children says claim and nal was getting looked at will take up to 5 working days. 3 weeks later still waiting. Had to put it through again.
Plus my first one I done for physiotherapy receipt was no good. Unfortunately the person I go to it's only hand written ones as she works from the house. So less I go to a private one I can't claim it back.
30 June 2026
Reply from Health Shield Friendly Society Ltd
Hello Mark,
Sorry that your recent experience was not what you expected. We ask for specific receipt requirements to ensure that claims are paid correctly. Our 4 Step Guide (copy the following link) https://www.healthshield.co.uk/customers/how-to-claim/ can be useful when submitting claims. If you have more questions, I’d be happy to help. Please complete our contact form (copy this link) https://www.healthshield.co.uk/contact-us/individual/health-cash-plan/member/ and select ‘Trust Pilot review’ or call 01270 588555.
Thanks,
Hannah
Simple to complete claim and payment…
Simple to complete claim and payment transferred quickly
10 June 2026
smooth transaction with money paid into…
smooth transaction with money paid into my account quickly
22 June 2026
website
website, app and claiming process is awful. should be much simpler to navigate. However payment received promptly when completed.
3 June 2026
Great company and excellent service
Really great communication through out and quick to make give me my claim back
15 June 2026
health care conciege very helpful
13 May 2026
Always easy to make a claim & upload…
Always easy to make a claim & upload photos, payment's into bank account really quickly
5 June 2026
Easy to navigate claims policy
17 June 2026
I have repeated problems logging in
I have repeated problems logging in , it continuously tells me my password is wrong so every time I log in I have to set a new one. Next time I try to log in rinse and repeat. It’s ridiculous and time consuming.
1 February 2026
Very easy process to register a claim…
Very easy process to register a claim and very prompt payment. Kept well informed
13 July 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.