ITS THE BEST I have been a member of Health Shield since 1964and during that time can honestly say that I have never had any difficulty with any aspect of the service provided. Information reques... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I have been a member with healthshield for many years now. They are fast and operate a user friendly online process to make a claim and have a team of supportive staff members. Never had trouble claim... See more
Have made 2 claims for optical now. Easy to make claims and the turnaround is literally 2-3 days before you receive notification it has gone through. Money in my bank in less than a week. Brilliant 👏... See more
My employer offers benefits through Health Shield and it makes a huge difference. The coverage is very comprehensive and the claims process is very straightforward. On the occasions I've not followed... See more
Company details
Written by the company
We design and build health and wellbeing packages for businesses and their employees; helping people lead healthier, happier, more productive lives since 1877.
Contact info
Electra Way, CW1 6HS, Crewe Business Park, United Kingdom
- 01270 588555
- www.healthshield.co.uk
4.6
Excellent
4K reviews
Asks customers to review
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A+ very quick
8 July 2026
Swift and straight to the point
Swift and straight to the point. I also love the way, you know exactly where you are and what stage the claim is at.
22 July 2026
Easy to claim and quick refund process
1 July 2026
Fast efficient no hassle :-)
15 July 2026
Very easy to use
21 July 2026
I am lucky that my employer offers this…
I am lucky that my employer offers this as part of my package. I find claiming easy and straight forward. On the odd occasion when I have emailed with a query it was dealt with quickly and efficiently. It is refreshing to find a company that seems to be organised and gives good customer service.
21 July 2026
Unprompted review
No problems at all as long as you have…
No problems at all as long as you have the correct receipts showing "paid", "qualifications", and the treatment.
Been okay for me with only a couple of forms needing resubmission.
All good 🌟🌟🌟🌟🌟
20 July 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I WOULD NOT RECOMMEND THIS HEALTH…
I WOULD NOT RECOMMEND THIS HEALTH INSURANCE FOR ANYONE
Terrible customer service. They never answer our questions properly. Always requesting additional information when we send questions via our own email that they have in their account. It does not adequately cover doctors outside the UK, so now that my company changed the plan, and following their reply I'll have to change my doctor who looked after me and avoid going to the doctor whilst traveling as the travel policy is not flexible , while other plans are. I would NOT choose this plan for myself and neither for my company.
Updating this with more: The insurance does not accept doctors who are only registered with the General Medical Council (GMC). The doctor must be registered as a specialist, which is extremely confusing.Customer service failed to explain this requirement properly, and as a result, I lost a significant amount of money.
Update re company reply: The Customer Service did not provided a full information on the terms and conditions for accepted qualifications. Also note, their customer service never provide a proper answer/information.
20 July 2026
Reply from Health Shield Friendly Society Ltd
Hello Paola,
I am sorry there was an issue with your claim. In order for a claim to be paid your treatment must fit with the accepted qualifications that need to be provided when claiming. To help with future claims, there is a list of accepted qualifications (in this link) https://www.healthshield.co.uk/customers/accepted-accreditations-and-qualifications/ and we ask that members check this before booking a treatment.
When joining the membership we send your membership plan and terms & conditions which outline the amounts that can be claimed for each benefit and what can be claimed for each benefit, these are also sent on each renewal term. We advise our members to check both documents before making a claim, however, if you feel incorrect advice has been provided to you regarding a claim, I would be happy to look into this further for you and can be contacted filling in our contact form (copy this link) https://www.healthshield.co.uk/contact-us/individual/health-cash-plan/member/ and select ‘Trust Pilot review’ or call 01270 588555. Thanks, Hannah
Very easy to put claim in and response…
Very easy to put claim in and response is received quickly back
Payment always goes in within the time frame
18 May 2026
Fast rembursment
16 July 2026
Swift and efficient.
1 June 2026
Claims Process
Process is easy to follow to make a claim which is then process very quickly along with reimbursement
4 June 2026
Submitting a Claim
Submitting claims on line is easy. I receive notification that my claim has been received and one when it has been approved. It is back in my bank in 3 days. Fantastic service.
28 May 2026
Usual punctual, thorough and kindly treament.
Usual punctual and thorough and kindly considered (I am elderly and lame) service.
I have been a regular patient at this practice since 1971
and have always been well pleased, and never had cause for complaint.
Thank you.
23 June 2026
Fairly straightforward process
Fairly straightforward process. Claim processed in good time.
30 June 2026
The claim was fast and easy 👌
16 July 2026
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