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Health Shield Friendly Society Ltd Reviews 

4,108
•
TrustScore 4.5 out of 5

4.6

Health Insurance Agency
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Review summary

Created with AI, based on recent reviews

Considering 951 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the simple online claiming process, noting that submitting receipts and getting fast payments directly into their bank accounts is effortless and stress-free. People appreciate the efficient communication and quick support whenever they have queries regarding their coverage. Some reviewers were not happy with strict receipt requirements and occasional claim rejections. A few people also noted that specific medical expenses were sometimes declined or required extra explanation about accidents before receiving approval. However, users mentioned that navigating the platform could occasionally present challenges when trying to update rejected forms.

What people talk about most

Claim

Customers consistently note positive experiences with claim, highlighting that the process is straightforward... See more

Payment

People report positive experiences with payment, highlighting a consistently fast and efficient process.... See more

User experience

Customers report positive experiences with user experience, highlighting the combination of convenience,... See more

Service

Consumers find service to be positive, highlighting a smooth claims process and quick payments. Reviewers... See more

Response time

Reviewers highlight positive aspects of response time, consistently noting that claims are processed and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

ITS THE BEST I have been a member of Health Shield since 1964and during that time can honestly say that I have never had any difficulty with any aspect of the service provided. Information reques... See more

Rated 5 out of 5 stars

I have been a member with healthshield for many years now. They are fast and operate a user friendly online process to make a claim and have a team of supportive staff members. Never had trouble claim... See more

Rated 5 out of 5 stars

Have made 2 claims for optical now. Easy to make claims and the turnaround is literally 2-3 days before you receive notification it has gone through. Money in my bank in less than a week. Brilliant 👏... See more

Rated 5 out of 5 stars

My employer offers benefits through Health Shield and it makes a huge difference. The coverage is very comprehensive and the claims process is very straightforward. On the occasions I've not followed... See more

Company details

  1. Health Insurance Agency

Written by the company

We design and build health and wellbeing packages for businesses and their employees; helping people lead healthier, happier, more productive lives since 1877.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

4K reviews

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4.6

All reviews

(4,108)

950 reviews in the last 12 months

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Rated 4 out of 5 stars

What are you claiming for!

It is easy to make general claims and the company gives you a direct link on their platform to Health Shield, plus you can download the app.
To claim for the PMI excess that has been a lot more difficult, I have made about 5 claims that has been rejected to claim the amount back. Always asking for more information, which I then have to go back to Bupa etc and ask them for. So in these circumstances it would be nice if it there was something standard in place or you could deal this Bupa direct.

22 July 2026

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