What a great store this is (Coventry city centre) we was welcomed as we walked in and Sonia was our consultant asked a few questions as in what we were looking for and when we would like to go she... See more
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Hays staff in the Coventry branch are always welcoming and friendly. I always book my package holidays and flights with Hays. They know me and I know them, which makes it an enjoyable way to book what... See more
Company replied
Great service from Katie. Booking was easy and thorough. Have booked with Hays several times, always friendly, knowledgeable staff.
Sonia the manager dealt with our holiday request. She made sure what we were looking to do, she was able to put it all together. Good job done sonia and we are both looking forward to this special h... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
4 Smithford Way, CV1 1FX, Coventry, United Kingdom
- 02476993855
4.9
Excellent
587 reviews
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Reply from Hays Travel - Coventry
Thank you so much for your lovely feedback :)
The Coventry branch was very helpful…
The Coventry branch was very helpful and friendly, Rachael was amazing and found me a great deal
13 January 2026
Reply from Hays Travel - Coventry
Thank you Dean for your lovely feedback :)
The staff named Sophie was very…
The staff named Sophie was very accommodating, patient and helpful the whole time we’re booking our holiday.
10 January 2026
Reply from Hays Travel - Coventry
Thank you for your lovely feedback, it was a pleasure booking your holiday :)
they are very helpful in choosing your…
they are very helpful in choosing your holiday very friendly and easy to talk with
5 January 2026
Reply from Hays Travel - Coventry
Thank you so much for your lovely feedback :)
Rachel was fabulous…
Rachel was fabulous,her one to one customer service was great!!!
Personal knowledge on our holiday was second to none...
She has helped us picked 3 hoilday now,and enjoyed each one .
4 January 2026
Reply from Hays Travel - Coventry
Thank you so much Susan for your lovely feedback :)
Reply from Hays Travel - Coventry
Thank you for your lovely feedback :)
Quick and easy to book
3 January 2026
Reply from Hays Travel - Coventry
Thank you Alan for your lovely feedback :)
Katie was very helpful and made the…
Katie was very helpful and made the booking process really easy
2 January 2026
Reply from Hays Travel - Coventry
Thank you so much for your lovely feedback :)
Reply from Hays Travel - Coventry
Thanks so much for your lovely feedback :)
Katie from coventry branch of Hayes…
Katie from coventry branch of Hayes travel was very professional, efficient and helpful in choosing my City Break to Rome. She was patient in helping me to decide my holiday need. She made me less anxious when booking this trip with her nice manner.
Thank you for a pleasant experience.
31 December 2025
Reply from Hays Travel - Coventry
Thank you so much for your lovely feedback Kulwant, it is always a pleasure booking your holidays. Katie :)
Chloe sonia 10 out of 10
Chloe sonia, really good team.And very experience , gave us everything value for money
19 December 2025
Reply from Hays Travel - Coventry
Thank you for your lovely feedback Mark :)
Reply from Hays Travel - Coventry
Thank your for your kind words, we appreciate this!
Reply from Hays Travel - Coventry
Thank you for your kind words, we really appreciate this.
Such a pleasant and helpful crew at…
Such a pleasant and helpful crew at Coventry store. So much patience and nothing too much trouble!
22 November 2025
Reply from Hays Travel - Coventry
Thank you for your lovely feedback, we really appreciate this!
Professional, knowledgeable and pleasant
Exceptional service for the second time this year. If other assistants are available to help out they do which obviously speeds the process up.
Called in for a brochure left with a booked holiday. Chloe worked tirelessly on our behalf along with help from another advisor ( at the next desk)
Would definitely recommend.
22 November 2025
Reply from Hays Travel - Coventry
Thank you so much for your lovely feedback :)
Great holidays when booking with Hays
Always book our holidays with Hays travel because the staff are always friendly and very good at there job. Wouldn't go anywhere else now 10/10.
23 November 2025
Reply from Hays Travel - Coventry
Thank you for your lovely feedback :)
Impressive friendly and efficient customer service.…
We were impressed by the friendly and efficient staff who booked our holiday. And when we found the tour operator had made a mistake the Hays staff quickly resolved the issue. Having booked with this Hays centre before it was great to find their customer care has remained at such an excellent level.
22 November 2025
Reply from Hays Travel - Coventry
Thank you for your lovely feedback :)
Staff were very helpful and friendly
19 November 2025
Reply from Hays Travel - Coventry
Thank you for your lovely feedback Michael :)
Booked a cruise in the Coventry store
Booked a cruise in the Coventry store. Katie and Sonia dealt with the booking which had some challenges, and they were both extremely helpful and very pleasant.
18 November 2025
Reply from Hays Travel - Coventry
Thank you for your amazing feedback, we will pass this on to Sonia and Katie!
Sofia was polite and professional
Sofia was polite and professional. Asked what we required and talked through our options . Very pleased 😀
17 November 2025
Reply from Hays Travel - Coventry
Thank you for your kind words!
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