Hays Travel - Coventry Reviews 

All members of staff were friendly and helpful. Sonia took on board what we had said we wanted from our holiday and found a great cruise for us.

Helpfull, Friendly, Professional staff who always go above and beyond to find the holiday that you want at a good price.

Rachael who booked our holiday was very nice and informative. Had been to the hotel and destination herself so had first hand experience. Couldn’t have been any more helpful 10/10

Our family of 3 people returned to the office of Hays Travel in Coventry City Centre for the purpose of seeking advice when it came to the booking of our first holiday for 2026. After the period of damp, cold and wet weather throughout the UK winter months, we were looking for something better for our elected holiday period in March. We were received warmly and were provided with excellent advice and guidance. This enabled us to make a decision and a booking. The booking transaction was undertaken effectively, efficiently as well as economically, and we were able to complete our visit and leave the office in a happy mood and totally satisfied customers. We once again thank Katie as well as her manager and all her colleagues for their friendly and understanding of our customer needs.

Rachael serve my husband and i she was realy lovely
and help us book a holiday first time with Alfa although a friend uses them

Our holiday was all sorted out and booked booked for us .

Very helpful staff to find our holiday

Very fast service Katie was lovely and very helpful always a pleasure .

My Sister & I booked 2 holidays in your Coventry branch. Rachel helped us as we are elderly and not very computer literate. She was wonderful and couldnt have done more for us. We booked 2 holidays with her help. We have always used Hays as everyone is kind & helpful. Thankyou Rachel. Gill & Pam x

We have booked with you before. Your service is excellent, nothing too much trouble. We dealt with Katie very friendly helpful.

Our travel rep Sonia, was amazing and found me a perfect holiday, that included all that I had asked for!!.Thank you for you patience Sonia.

Went to the smithfordway coventry store which is where I always go, as the staff there are so amazing! Rachael helped me find my dream safari holiday, she spent time exploring all the options available. After getting me the best package and deal available I booked, I love going to this store as they feel like family couldn't ask for better service.

Sonia was most helpful in trying to find the we were looking for many thanks , linda , so I can just

Sonia was brilliant,looking for the best deals. Explaining every detail. We are very happy with the experience

We picked a cruise from the shop window and were dealt with very efficiently by your agent Rachael

Very helpful and friendly. After doing some research after making a booking we decided to change accommodation which Sonia and Kate did for us without any fuss. Relaxed experience

Best place to book a holiday, staff were brilliant and relaxing and knowledgeable thank you to Sonia and Katie. We always use them and have never let us down.

The staff were phenomenal,but had to ring someone to get a quote,and there phones were exceptionally busy

Great service from the Staff and congratulations to the lady who just got engaged. Thanks for all your efforts 👍