Hays staff in the Coventry branch are always welcoming and friendly. I always book my package holidays and flights with Hays. They know me and I know them, which makes it an enjoyable way to book what... See more
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Sonia the manager dealt with our holiday request. She made sure what we were looking to do, she was able to put it all together. Good job done sonia and we are both looking forward to this special h... See more
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There are two lovely ladies Coventry branch Chloe and Rachel. Their knowledge was amazing. Made us feel comfortable booking our Australia trip. Gave us lots of tips on where to visit when get there f... See more
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Katie was brilliant. As it was a winter break we preferred some heat but thought we couldn’t afford it but she kept going until she found the right place as we needed to be near the beach and fairly f... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
4 Smithford Way, CV1 1FX, Coventry, United Kingdom
- 02476993855
4.9
Excellent
587 reviews
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Extremely friendly and helpful service
Sonia, the Manager, was extremely friendly and helpful - exactly the holiday I hoped for was arranged very promptly.
14 March 2026
Reply from Hays Travel - Coventry
Thank you so much for your lovely feedback :)
Reply from Hays Travel - Coventry
Thank you for your lovely feedback :)
Reply from Hays Travel - Coventry
Thank you for your lovely feedback :)
Wonderful Experience.
First time in a travel agents for about 10 years. Wonderful experience. Time was taken to go through all the options, different cabin options ( we booked a cruise). Nothing was too much trouble. Made to feel valued. Would highly recommend.
10 March 2026
Reply from Hays Travel - Coventry
Thank you so much for your lovely feedback :)
Very helpful and efficient
Very helpful and efficient. As I am not very tech savvy I was reassured I will have help every step of the way with my booking. Thank you.
3 March 2026
Reply from Hays Travel - Coventry
Thank you so much for your lovely feedback :)
Reply from Hays Travel - Coventry
Thank you so much Donna for your lovely feedback :)
Family holidays
Always a pleasure going into Hays at smithford Way.The girls go above and beyond to find our perfect holiday which is not easy as we often travel with a lot of family but they are very patient and look at all the options for us .
14 February 2026
Reply from Hays Travel - Coventry
Thank you so much Robert for your lovely feedback :)
Sonia and Katie to the rescue
Following the cancellation of all flights going via Dubai, which we had booked direct with Emirates, Sonia and Katie came to our rescue and worked their magic to get us flights to New Zealand in time for our daughter's wedding. We can't thank them enough.
1 March 2026
Reply from Hays Travel - Coventry
Thank you so much Andrew, we are so glad we got this sorted for you! Katie :)
Very helpful and welcoming
Very welcoming, patient and helpful as we didn't really know where we wanted to go or have exact dates as a starting point! Have ended up with a great cruise which we are so looking forward to.
23 February 2026
Reply from Hays Travel - Coventry
Thank you so much for your kind words they really are appreciated and we are so happy we could help find you a holiday to be excited about :)
The travel advisor was very friendly
The travel advisor was very friendly, listened to what I wanted and was able to find me a holiday that met my requirements.
Chloe did all the booking for me and explained when I would get the tickets etc prior to my holiday.
I have always found the staff at Hays Travel to be friendly, knowledgeable and very efficient.
24 February 2026
Reply from Hays Travel - Coventry
Thank you so much for your lovely feedback Jeanette :)
Everything was efficient and
Everything was efficient and, at the same time, friendly. Explanations were clear and professional.
23 February 2026
Reply from Hays Travel - Coventry
Thank you Rick for your lovely feedback :)
staff worked to find the holiday
staff worked to find a holiday we wanted the only problem was with computer and printer speeds
22 February 2026
Reply from Hays Travel - Coventry
Thank you for your feedback :)
The Coventry shop has always been the
The Coventry shop has always been the
Best wouldn't go anywhere else. Always go out of there way.
18 February 2026
Reply from Hays Travel - Coventry
Thank you Alan for your lovely feedback :)
Reply from Hays Travel - Coventry
Thank you for your lovely feedback!
Katie was excellent
Katie was excellent, she spent a good while with us as we couldn’t decide what to do, she explained everything from being to end and found us two lovely holidays.
18 February 2026
Reply from Hays Travel - Coventry
Thank you so much Jane, it is always a pleasure :) Katie
Reply from Hays Travel - Coventry
Thank you for your lovely feedback Peter!
Was able to get travel insurance for…
Was able to get travel insurance for one year. The manager Sonia was great
18 February 2026
Reply from Hays Travel - Coventry
Thank you for your lovely comments, we will pass this on to Sonia!
Hays travel are great friendly helpful…
Hays travel are great friendly helpful team. They always find the holiday i want to suit my budget & requirements.
18 February 2026
Reply from Hays Travel - Coventry
Thank you for your lovely feedback Michelle!
All members of staff were friendly and…
All members of staff were friendly and helpful. Sonia took on board what we had said we wanted from our holiday and found a great cruise for us.
4 February 2026
Reply from Hays Travel - Coventry
Thank you so much Carla for your lovely feedback :)
Helpfull, Friendly, Professional
Helpfull, Friendly, Professional staff who always go above and beyond to find the holiday that you want at a good price.
14 February 2026
Reply from Hays Travel - Coventry
Thank you Tracey for your lovely feedback :)
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