First impression was a great smile and welcome by Ceri @ Broughton. Ceri was very knowledgeable and explained the holiday options clearly and was not pushy, the booking process was quick and ea... See more
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Fantastic helpful friendly staff. Was seen within minutes of entering the store and Dyane was really helpful and sorted my holiday really quickly. Got me a great deal on the exact date and hotel I wan... See more
Fantastic place to book a holiday. Lovely friendly staff and plenty of holidays to choose from. Good rates on Travel money too when you've booked. Highly recommended, Broughton Park store
Charlotte was so helpful and thorough. She was a delight to deal with and very reassuring. It was a relatively complex booking with flights to Trinidad, a connection to Tobago and a home flight from... See more
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 6 Broughton Shopping Park, CH4 0DP, Broughton, United Kingdom
- 01244455791
4.9
Excellent
2K reviews
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Reply from Hays Travel - Broughton
Mr and Mrs Flavell,
We appreciate your kind words. We're glad we could assist you!
Kind Regards
Hays Travel
Wonderful service friendly staff always…
Wonderful service friendly staff always ready to serve you & also always can come up with an alternative solution. Amazing.
12 June 2026
Reply from Hays Travel - Broughton
Yvonne,
We're so glad you had such a positive experience with our friendly staff and service. Thank you for your kind words!
Kind Regards
Hays Travel
Daniel was very helpful and didn’t rush…
Daniel was very helpful and didn’t rush or try to pressurise us. The whole experience was a delight!!
11 June 2026
Reply from Hays Travel - Broughton
customer P & B Sadler,
We're so pleased you had a delightful experience and felt no pressure. Thank you for your kind words!
Kind Regards
Hays Travel
I explored a few different shops but…
I explored a few different shops but Natalie was the one who stood out above the rest. She made me feel at ease with my multiple questions and asked her colleagues in the shop when she knew they could answer, this gave me reassurance I was booking with the right company
10 June 2026
Reply from Hays Travel - Broughton
Kelly
We are so pleased to hear that our team made you feel at ease and provided such excellent service. Thank you for your kind words.
Kind Regards
Hays Travel
Always very helpful staff
Always very helpful staff, so friendly and efficient .
Both Ceri and Liam were marvellous
10 June 2026
Reply from Hays Travel - Broughton
Susan,
We're so glad our team provided you with excellent service. Thank you for your kind words!
Kind Regards
Hays Travel
Reply from Hays Travel - Broughton
Phil J,
We appreciate your kind words. We are so pleased to hear your experience was positive.
Kind Regards
Hays Travel
Have booked many holidays at Broughton…
Have booked many holidays at Broughton Hays girls all professional, polite & swift if you know where you want to go.
9 June 2026
Reply from Hays Travel - Broughton
Mr Ian Hybner-Bebbington,
Thank you for your wonderful feedback! We are so pleased to hear you consistently have great experiences with us.
Kind Regards
Hays Travel
Reply from Hays Travel - Broughton
F Taylor,
We're so glad our team provided such friendly and helpful service. Thank you for your kind words!
Kind Regards
Hays Travel
Great service
The customer rep, Emalia, was very friendly and really helpful explaining the options. The whole process was very smooth and easy.
6 June 2026
Reply from Hays Travel - Broughton
Kevin
We're so pleased we could make your experience smooth and easy. Thank you for your kind words.
Kind Regards
Hays Travel
Reply from Hays Travel - Broughton
Carolyn
We're delighted you found our team helpful and booking easy. We appreciate your kind feedback.
Kind Regards
Hays Travel
Reply from Hays Travel - Broughton
Andy,
We are so pleased to hear about your positive experience. Thank you for your kind words!
Kind Regards
Hays Travel
The girl that dealt with us was very…
The girl that dealt with us was very professional and polite she got us a great deal and you should be proud of her
4 June 2026
Reply from Hays Travel - Broughton
John
We're so glad to hear about your positive experience and appreciate your kind words. Thank you!
Kind Regards
Hays Travel
Reply from Hays Travel - Broughton
Paula
We are so pleased to hear this!
Kind Regards
Hays Travel
Reply from Hays Travel - Broughton
Mrs Julie
We are so pleased to hear about your positive experience. We appreciate your kind words about our staff member.
Kind Regards
Hays Travel
We enquired about our holiday…
We enquired about our holiday originally through messenger and even though the lady was busy in-store she was very responsive with replies
We then went to Hays and were attended to by Dan and from the off he was friendly, engaging, extremely helpful and knowledgeable of the area as he had been before, overall very pleasant booking experience as always
1 June 2026
Reply from Hays Travel - Broughton
Vicky Pearson,
We are so pleased to hear you had such a positive booking experience with us. It's wonderful to know our team was helpful and knowledgeable. Thank you for your kind words!
Kind Regards
Hays Travel
Reply from Hays Travel - Broughton
Thank you for the wonderful feedback Glad we were able to assist
Hays Travel
Reply from Hays Travel - Broughton
Thanks for the wonderful feed back we are glad we could assist
Hays Travel
Family friendly staff
30 May 2026
Reply from Hays Travel - Broughton
Thank you for your feedback
Kind regards Hays Travel
Got what we wanted.Excellent!
22 May 2026
Reply from Hays Travel - Broughton
Stuart
We are so pleased you found what you needed. Your positive feedback is greatly appreciated.
Kind Regards
Hays Travel
Great holiday service from ruby
Ruby is a game changer. Straight talker good service gets job done can’t say enough brilliant
24 May 2026
Reply from Hays Travel - Broughton
MrWebby1968,
We are so happy to hear such wonderful feedback about our service. Thank you for sharing your experience!
Kind Regards
Hays Travel
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