The service in Haye, BROUGHTON is always exceptional. I’ve known Charlotte who served me yesterday for quite a few years, she’s lovely, friendly, helpful and does a great job. It took a while to find... See more
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We went to Hays travel agent Broughton, 3 times couldn't commit straight away as had to wait for hubby to finish work before committing hence the 3 visits. We dealt mainly with Dan for all visits and... See more
Absolutely brilliant! Aleah was so professional but very personal with everything, we had such a laugh through the whole phone call, she is a credit to the company. Booking was quick & simple & the... See more
Relaxing and fruitful experience. Got the best deal and most suitable for our purpose in the friendly atmosphere. The only thing missing was an offer for a nice cup of tea or coffee.
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 6 Broughton Shopping Park, CH4 0DP, Broughton, United Kingdom
- 01244455791
4.9
Excellent
2K reviews
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Very friendly and knowledgeable staff.
11 July 2026
The service in Haye
The service in Haye, BROUGHTON is always exceptional. I’ve known Charlotte who served me yesterday for quite a few years, she’s lovely, friendly, helpful and does a great job. It took a while to find the holiday we were looking for and to book it but she was patient and thorough. All the staff are great and I appreciated the two cuppas I had whilst I was there too 😊
16 July 2026
Team in store were friendly and…
Team in store were friendly and knowledgable. Were able to guide us in picking the right hotel.
10 July 2026
We went to Hays Broughton
We went to Hays travel agent Broughton, 3 times couldn't commit straight away as had to wait for hubby to finish work before committing hence the 3 visits. We dealt mainly with Dan for all visits and he was great, couldn't do enough for us. Had a bit of banter with him, great. All the staff are great there will definitely go back. On the 17th July we finally made a decision and booked. YEAH.
17 July 2026
dan was so helpful he listened to my…
dan was so helpful he listened to my reqests and built my holiday around them thank you
15 July 2026
Relaxing and fruitful experience
Relaxing and fruitful experience. Got the best deal and most suitable for our purpose in the friendly atmosphere. The only thing missing was an offer for a nice cup of tea or coffee.
7 July 2026
First time using Hayes travel
First time using Hayes travel, I can honestly say a great experienceGreat communication, great deal for taking my family to Japan would highly recommend and will now be using for further holidays in the future
6 July 2026
This is my 3rd holiday booked with Hays…
This is my 3rd holiday booked with Hays travel, fantastic service every time. Won’t go anywhere else now.
12 July 2026
Excellent service
Excellent service - very personal but thankfully without the usual "I know someone who went there" . Very friendly and although things were a little complicated, it was completed extremely efficiciently.
12 July 2026
Chloe was extremely helpful
Chloe was extremely helpful, searched everything we asked of her, until she found the best offer available for our benefit. She was very professional.
11 July 2026
Hays Staff Broughton
As always Emma and staff were excellent in finding us a suitable holiday location and hotel
Always a delight to engage with the Broughton staff who go out of their way to help nothing too much trouble for them
Thank you again
10 July 2026
Absolutely brilliant
Absolutely brilliant! Aleah was so professional but very personal with everything, we had such a laugh through the whole phone call, she is a credit to the company.
Booking was quick & simple & the service provided exceptional.
Can’t wait to go back to Tunisia
10 July 2026
Thank you Charlotte!
We can't thank Charlotte in Hays Travel, Broughton enough! She went out of her way to accommodate all of our requests (and there were quite a few with a 5 year old and a 16 month old!) She took her time and helped us to find the perfect holiday and the best deal - thank you!
6 July 2026
From when I went into store the lady…
From when I went into store the lady who I seen was ready to assist me she was very efficient very helpful and got my holiday booked smoothly could not recommend hays travel enough
8 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Hays Travel Broughton
My recent dealings with the Broughton branch were extremely disappointing.
I initially called regarding an advertised Japan holiday deal priced at £1,280. The adviser I spoke with said she would call me back with further information, but I never received a return call.
I then contacted the branch again and spoke to a different member of staff, who claimed nobody could recall speaking with me previously (they took all my details and a contact number). He provided a higher price than the one advertised, which I was still prepared to accept. However, he advised that he was unable to make the booking and that someone would contact me the following day.
Natalie called me back as promised, but the price had increased yet again. When I explained that I would need some time to think about it, she abruptly ended the call.
Overall, the communication, customer service, and pricing experience were incredibly poor. Based on my experience with this branch, I would recommend travelling a little further and using a different Hays branch.
6 July 2026
Unprompted review
Reply from Hays Travel - Broughton
Hi Elle,
We tried to call you to discuss this. I'm extremely sorry if it seemed like I ended the call—it went silent, and I thought we had been disconnected.
We would love the opportunity to help you find the best deal possible. If you get back in touch, we can look at different date options and see if we can secure a better price for you.
I look forward to hearing from you.
Thanks,
Natalie
Give you time and help to choose your…
Give you time and help to choose your holiday and good advise to find what you want
26 June 2026
Ceri was very helpful and knowledgeable…
Ceri was very helpful and knowledgeable and was able to sort out our requirements
23 June 2026
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