Hays Travel - Broughton Reviews 

We had an issue with our booking and when we went back the staff quickly resolved this for us and was no trouble at all (Natalie and Iona) I think their names were staff very friendly lovely atmosphere in there also

I am very delighted with the customer service I received from Mr. Kemal.

I first went to the Broughton TUI branch to book our holiday, and they told me they would get back to me by email. In the meantime, I visited Hays Travel, where Kemal assisted me with great professionalism and genuine interest. He kept me informed throughout the process and managed to find me a great holiday deal while I was still in the branch.

To be honest, if I hadn’t received such a quick response and excellent service, I probably wouldn’t have booked with Hays Travel. Kemal was amazing, and from now on, I will always contact him first when planning our future holidays. He was kind, friendly, and, most importantly, dedicated to helping me find the right holiday. He is a great asset to Hays Travel, and I am very grateful that I had the opportunity to meet him.

I would also like to thank Emilia, who helped me with processing the tickets. She was very helpful, and I really appreciate her assistance as well.

Thank you both for providing such outstanding customer service.

So knowledgeable, and a credit to you. Booked exactly what we wanted and more
This our first holiday with Hays, and so far it's excellent.
Clare and Andy.

They were very helpful in accommodating my holiday request, friendly staff, and Dan was professional and I have booked a number of cruises with them as nothing was too much trouble for all the staff.

First time booking with Hays Travel in Broughton. We were looking to book two last minute holidays with awkward dates and Ruby was fantastic at sorting this all out for us. We were very happy with the service and will be using them again for future holidays.

Excellent friendly service from Dan who even patiently rescheduled our dates to get us a better deal!

Very helpful and knowledgeable staff that made the whole process fun, exciting.
We will definitely use them again.

Natalie in Broughton was excellent - very knowledgeable and so helpful. Nothing was too much trouble.

Very helpful and friendly service

really friendly , welcoming and relaxed
full of information and advice will be using them again

Lovely service, didn’t feel pressured. Went away to discuss our holiday of a lifetime. Rang back a little later to confirm our booking.

Staff very friendly and knowledgeable

The staff at Broughton were so accommodating for me and my 1 year old daughter, very friendly! Thank you so much!

She was very helpful ,and give us all information we ask for,

The staff were all very helpful and welcoming. The booking process was clearly explained and we didn't feel rushed or pressured. We were extremely impressed with the service we received and it took away the stress of booking a holiday.

Very helpfull everything explained went out of their way to help