I always feel that booking my holiday with Hayes and Jarvis is a stress free experience, all your staff are happy to help and advise. Which is great. Myself and my husband are vegan so we want to kno... See more
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Review summary
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What people talk about most
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Excellent range of holiday options for tailored experiences, hotels, travel dates and flights. Fantastic support from our consultant who listened carefully to what we wanted, provided a very clear ra... See more
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In these days of being able to book and plan things online oneself, it seems odd to use an agency. But Hayes & Jarvis took all the stress and effort out of it and they can add benefits and travel aids... See more
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If you want trouble free, expert advice, smooth connections and an outstanding Safari you will never forget, use Hayes and Jarvis. You will not regret it!!! The best holiday we have ever taken.......... See more
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Company details
Written by the company
With more than 70 years of helping travellers discover extraordinary experiences, we understand what makes an exceptional holiday. That’s because we always put customer care at the heart of every journey from start to finish, creating a bespoke trip for each guest. With over 60 destinations worldwide in our portfolio, we offer you an award-winning team of destination specialists who truly care. You will have a personal and dedicated trip coordinator, plus 24/7 phone assistance in case of emergencies while you’re traveling, and the safest and best hotels and transportation. With us, you can travel with confidence on your trip of a lifetime. Find out more on our website: https://www.hayesandjarvis.co.uk
Why Choose Us?
Written by the company
- We’ve been creating holidays for over seven decades, specialising in tailor made breaks, we offer great value holidays paired with unrivalled knowledge and excellent customer service. Here are just a handful of reasons to book your next adventure with us.
- We’re in the know
- We’ve been island-hopping across sapphire seas, discovering mystical temples, hiking through forest-clad mountains and exploring the world’s most exciting cities since 1952. Our travel experiences mean you get insider knowledge and fantastic end-to-end service from dedicated Destination Specialists.
- We’re devotees of travel
- Just like you, we are inspired by the world around us. We explore destinations so we can share amazing experiences, local connections and insider tips with you. Whether that means absorbing the sea views from an infinity edge pool, hunting for the best cup of coffee in Colombia or hot air ballooning above the Masai Mara. If life is a journey, we’ll be your trusted advisors.
- We’re award winners
- We are dedicated to crafting tailormade holidays. Our efforts are recognised by the industry experts including Conde Nast Traveller, the World Travel Awards, and the British Travel Awards (seven times over). When we consistently earn 5 star reviews and multiple industry awards, we know our services are highly regarded.
- We are responsible
- We believe in creating a positive impact in the places we go to and the people we meet on our journeys. With a little thought and care, travel and tourism can be an incredibly positive experience, not just in terms of opening our minds and hearts to various cultures and lifestyles but also as a means of bringing about a change for the better — whether it is about empowering local communities or conservation of natural resources and habitats.
- We’re here to help you
- You already know what you’d like from your holiday. We are here to listen to your travel dreams, to use our expertise to exceed your expectations and, using our first-hand knowledge of each destination, to exceed them. A single phone call can lead to a lifetime’s worth of precious memories. Together we’ll bring the world a step closer.
- We offer fully supported travel
- You’ll always speak to us. Our Trip Coordination Team fully supports every step of your journey. You will have a personal and dedicated trip coordinator, plus 24/7 phone assistance in case of emergencies while you’re traveling.
Contact info
Platinum Road, St Mark's Hill, KT6 4BH, Surbiton, United Kingdom
- 01293 839210
- hello@hayesandjarvis.co.uk
- www.hayesandjarvis.co.uk
5.0
Excellent
3K reviews
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Exceptional experience and service
We used Hayes and Jarvis to organise a special trip for our 30th wedding anniversary in Sept/Oct 2025. The attention to detail and personalised service was exceptional and made our Southern Tanzania 2-centre safari followed by a week on Pemba Island an unforgettable experience. Special thanks to Mark Larwood and Rahul Kapoor for their guidance and support throughout. Highly recommended.
10 October 2025
Unprompted review
Reply from Hayes & Jarvis
Dear Nige,
Thank you for your wonderful review! We are absolutely thrilled to hear that your special 30th wedding anniversary trip was an unforgettable experience.
It's fantastic to know that the attention to detail and personalized service was exceptional. We will be sure to pass along your special thanks to Mark and Rahul for their expert guidance and support.
We truly appreciate your high recommendation!
Warm regards,
Francisco U
Guest Relations Specialist
Exceeded my expectations
From my first phone call with James and Shagufta I knew that I was speaking to people who were experienced and of a caring nature.
A clear vision for my holiday was discussed and james then sent me a comprehensive itinerary for me to review. The review did not take long as james had listened to all of my requests during our telephone call.
So it was done, I agreed to travel to Singapore Australia and New zealand on my own. Before I embarked on my holiday I spoke to my trip coordinator Shagufta. She was so calm and measured and made me feel relaxed about my holiday.
I felt safe and comfortable knowing that I could contact Shagufta to ask a question or confirm anything that I was unsure of.
Even though I was physically on my own, I knew that I was not on my own as Shagufta was just a call away.
Thank you both for not only giving me a fantastic holiday but also allowing me achieve a long term personal goal.
25 October 2025
Unprompted review
Reply from Hayes & Jarvis
Dear Michael,
Thank you for sharing such a wonderful review! We are absolutely thrilled to hear about your successful journey.
We are so pleased that James listened carefully to your vision, allowing him to quickly create a comprehensive itinerary that fit all your requests. We are also proud of your Trip Coordinator, Shagufta. Knowing that her calm and measured approach made you feel relaxed and safe about traveling on your own is incredibly rewarding.
Thank you for choosing us for this significant adventure! We look forward to helping you plan your next journey
Warm regards,
Francisco U
Guest Relations Specialist
From the word go
From the word go, we have been listened to, understood and treated as if we were the only customers that mattered, our holiday was amazing and we would redo it in a heartbeat, I do not recommend companies or services lightly as I wouldn’t want to go wrong with a recommendation myself, we work hard for our money and want to get value for it, Hayes and Jarvis are brilliant!
9 October 2025
Unprompted review
Reply from Hayes & Jarvis
Dear Gabby,
Thank you for your fantastic review! We are absolutely thrilled to hear that your holiday was amazing and that you would redo it in a heartbeat.
It’s wonderful to know that from the very start, you felt listened to, understood, and treated with the care you deserve. We deeply appreciate your strong endorsement and look forward to helping you plan your next adventure!
Warm regards,
Francisco U
Guest Relations Specialist
Thidara was exceptional
Thidara was exceptional, she was super helpful and happy to make lots of changes and did so in a timely way. She made the process seamless and we would happily book through the company again after such an amazing experience with Thidara, thank you so much Thidara, you have been a superstar!
22 October 2025
Reply from Hayes & Jarvis
Dear Mya,
Thank you for your brilliant review! We are absolutely thrilled to hear that Thidara was exceptional throughout the planning of your trip.
It's wonderful to know that she was super helpful, accommodating all your changes quickly and making the entire process seamless. We are delighted that you had such an amazing experience with her and that you would happily book through us again.
We will be sure to pass on your high praise!
Warm regards,
Francisco U
Guest Relations Specialist
The custom made itinerary looks great
Expert advice from James in planning our bespoke trip to Australia and New Zealand for 2026. Professional and friendly, he listened to what we wanted, offered good, detailed advice so we can get the most out of our time there.Looking forward to the trip next year.
3 October 2025
Reply from Hayes & Jarvis
Dear Julie,
Thank you for your fantastic review! We are so pleased to hear that your travel consultant was able to provide valuable expert advice while planning your bespoke trip to Australia and New Zealand.
It's brilliant to know that your experience with him was so positive. We are all incredibly excited for your adventure to begin next year!
Warm regards,
Francisco U
Guest Relations Specialist
Excellent service and personalised experience
I have dealt twice with Bethany Coombs who takes time to get to know her clients, their interests and what is important to them. She the delivers a tailored experience options which can be further amended. The options provided are wide and cover a range of activities with time also to enjoy the location. Highly recommended.
19 October 2025
Unprompted review
Reply from Hayes & Jarvis
Dear Kevin,
Thank you for your brilliant review! It’s wonderful to know that Beth took the time to truly understand your interests and priorities. We are delighted that she was able to deliver options that could be further adjusted, ensuring that your final itinerary was perfect.
We appreciate your high recommendation!
Warm regards,
Francisco U
Guest Relations Specialist
Great service from Chris who was very…
Great service from Chris who was very patient and accommodating. The booking on the website was not as straight forward as it could have been which is the only reason I didn’t give 5 stars.
17 October 2025
Exemplary service from Hayes and Jarvis
The team at Hayes and Jarvis are exceptional. They offered expert advice at the planning stages, provided lots of options to meet our desires and they provided the perfect itinerary in full consultation with us!
When travelling, all planned activities went extremely smoothly and the team were on hand to offer advice and reassurance should that be required. We would have no hesitation. In recommending Hayes and Jarvis for your special trip!
30 September 2025
Unprompted review
Reply from Hayes & Jarvis
Dear Hazel,
Thank you for your fantastic review! We are absolutely thrilled to hear that your experience with our team was exceptional.
It's brilliant to know that we provided expert counsel and a wide array of options during the planning stages, resulting in a perfect, bespoke itinerary created through close collaboration. We are delighted that all your scheduled activities went flawlessly and that our team was readily available to offer guidance and support throughout your trip.
We truly appreciate your strong recommendation for organizing a special holiday!
Warm regards,
Francisco U
Guest Relations Specialist
Hayes and Jarvis should be proud of…
Hayes and Jarvis should be proud of both James and Megan who between them arranged a fabulous holiday and in Megan's case was available during the whole holiday, helping with issues and ensuring we had a great time. I wouldn't look elsewhere now.
7 September 2025
Unprompted review
Reply from Hayes & Jarvis
Dear Bob,
Thank you for your brilliant review! We are so proud to hear your high praise for both James and Megan.
It's wonderful to know that James arranged an amazing holiday and that Megan was available throughout your trip, ensuring you had a great time. We are delighted to have earned your trust and appreciate you saying you wouldn't look elsewhere now!
Warm regards,
Francisco U
Guest Relations Specialist
The itinerary looks fabulous
The itinerary looks fabulous. Lots of good advice from the suggestions I made and everything has been covered from what I requested. Really looking forward to our adventure to Canada. Carys has been amazing.
15 August 2025
Reply from Hayes & Jarvis
Dear Jane,
Thank you for your brilliant review! We are so pleased to hear that your itinerary looks fabulous.
It's wonderful to know that Carys has been amazing, offering excellent advice and ensuring everything you requested was covered. We are delighted that we could create the perfect plan for you and are so excited for you to embark on your Canadian adventure!
Warm regards,
Francisco U
Guest Relations Specialist
Excellent travel planning!
Jane has made the planning for our trip fun and exciting. She has had excellent recommendations and really tailored our trip to our preferences.
2 October 2025
Unprompted review
No hard sell, listened from start to finish!
No hard sell, listened to what I wanted and the budget I had and worked around that. Everything was perfect from start to finish, Jan and Meghan were fantastic throughtout the whole process! Would definitely book through Hayes and Jervis again without hesitation!! I can’t recommend them highly enough!
20 September 2025
Unprompted review
Reply from Hayes & Jarvis
Dear Clo,
Thank you for your brilliant review! We are delighted to hear about your experience with us.
We're thrilled to know that we tailored your trip to your precise requirements, ensuring the entire process was free of any pressure. It is wonderful to know that the whole experience, from beginning to end, was flawless.
We will certainly pass on your high praise to Jan and Meghan for being fantastic throughout. We are grateful for your strong recommendation and look forward to organising your next trip!
Warm regards,
Francisco U
Guest Relations Specialist
Everybody listened and then provided…
Everybody listened and then provided the holiday I wanted
30 September 2025
Unprompted review
The best experience ever......
If you want trouble free, expert advice, smooth connections and an outstanding Safari you will never forget, use Hayes and Jarvis. You will not regret it!!!
The best holiday we have ever taken.......pure emotion, top quality service, sights to make you cry, moments of wonder, superb people, nothing too much trouble. The whole trip was geared to provide us with the best experience possible, and boy, did it deliver!!!
16 September 2025
Unprompted review
Reply from Hayes & Jarvis
Dear Darren,
Thank you for your brilliant review! We are absolutely thrilled to hear that your safari was the best holiday you have ever experienced.
It is wonderful to know that we provided expert advice and seamless connections, ensuring the entire trip was trouble-free. We are delighted that the journey delivered such incredible, emotionally moving moments and sights of wonder.
We take immense pride in providing top-quality service, ensuring that everything was effortless, and that your trip was meticulously planned to provide the best possible experience. We appreciate your strong recommendation and look forward to helping you organise your next unforgettable holiday!
Warm regards,
Francisco U
Guest Relations Specialist
Great !!
great knowledge and helped us with the different options to create the best holiday for us
24 September 2025
Fabulous Sri Lankan experience
Hayes and Jarvis arranged our multi destination trip to Sri Lanka and I have to say that they did a fantastic job! Every aspect of the holiday was perfect. Thank you H&J!
10 September 2025
Unprompted review
A great Holiday
A great Holiday, all destinations carefully thought about to give a feel of the Canadian Maritimes. Having a Travel Co-ordinator on the same time zone is a great idea in times of difficulties. we had a minor hiccup which was sorted out straight away. Staff in UK are very helptoo
26 September 2025
Unprompted review
Reply from Hayes & Jarvis
Dear Nigel,
Thank you for your brilliant review! We are delighted to hear you had a great holiday.
We are so pleased that you found our system of having a Trip Coordinator in the same time zone so useful; it ensures any minor issue is resolved immediately. It is also wonderful to know that our UK staff were incredibly helpful.
We appreciate your feedback and look forward to organising your next adventure!
Warm regards,
Francisco U
Guest Relations Specialist
Great service at every step
Great service from the planning stage to the very last minute of the holiday .
3rd time using for a Far East tour that was tailored exactly to our needs - with additional suggestions that enhanced a great trip !
A local contact is used that checks in at all stages and can be contacted quickly with any queries . Would highly recommend!
1 September 2025
Unprompted review
Reply from Hayes & Jarvis
Dear Louise,
Thank you for your brilliant review! It's wonderful to know that you experienced exceptional service from the initial planning stages right through to the very end of your holiday. We are delighted that we successfully crafted an itinerary that perfectly suited your requirements and included additional suggestions to enhance your trip.
We also appreciate you highlighting the role of our local contact, who provides swift assistance and checks in throughout your journey. We are grateful for your recommendation and look forward to helping you organise your next adventure!
Warm regards,
Francisco U
Guest Relations Specialist
Great service
Chris Smith provided clear and prompt information including several options for us to choose from.
It was seamless and quick and we look forward to our holiday in the Maldives
22 September 2025
Professional and helpful
Excellent information provided about a safari & beach holiday
16 September 2025
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