If you want trouble free, expert advice, smooth connections and an outstanding Safari you will never forget, use Hayes and Jarvis. You will not regret it!!! The best holiday we have ever taken.......... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This guy s the second personally designed holiday that we booked through Hayes & Jarvis. Once again Bethany Coombs has taken our very hazy thoughts and designed and with some very minor tweaks confir... See more
Company replied
Carys joined us in a video call, initially for an hours discussion of our desire to visit Sri Lanka for the first time (at 70). She sought details of our preferred holiday style then put together... See more
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This is our fifth holiday arranged by Hayes & Jarvis. We keep using them because they are meticulous and all our travels have been well organised and safe. This time we started at a luxury riverside h... See more
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Company details
Written by the company
With more than 70 years of helping travellers discover extraordinary experiences, we understand what makes an exceptional holiday. That’s because we always put customer care at the heart of every journey from start to finish, creating a bespoke trip for each guest. With over 60 destinations worldwide in our portfolio, we offer you an award-winning team of destination specialists who truly care. You will have a personal and dedicated trip coordinator, plus 24/7 phone assistance in case of emergencies while you’re traveling, and the safest and best hotels and transportation. With us, you can travel with confidence on your trip of a lifetime. Find out more on our website: https://www.hayesandjarvis.co.uk
Why Choose Us?
Written by the company
- We’ve been creating holidays for over seven decades, specialising in tailor made breaks, we offer great value holidays paired with unrivalled knowledge and excellent customer service. Here are just a handful of reasons to book your next adventure with us.
- We’re in the know
- We’ve been island-hopping across sapphire seas, discovering mystical temples, hiking through forest-clad mountains and exploring the world’s most exciting cities since 1952. Our travel experiences mean you get insider knowledge and fantastic end-to-end service from dedicated Destination Specialists.
- We’re devotees of travel
- Just like you, we are inspired by the world around us. We explore destinations so we can share amazing experiences, local connections and insider tips with you. Whether that means absorbing the sea views from an infinity edge pool, hunting for the best cup of coffee in Colombia or hot air ballooning above the Masai Mara. If life is a journey, we’ll be your trusted advisors.
- We’re award winners
- We are dedicated to crafting tailormade holidays. Our efforts are recognised by the industry experts including Conde Nast Traveller, the World Travel Awards, and the British Travel Awards (seven times over). When we consistently earn 5 star reviews and multiple industry awards, we know our services are highly regarded.
- We are responsible
- We believe in creating a positive impact in the places we go to and the people we meet on our journeys. With a little thought and care, travel and tourism can be an incredibly positive experience, not just in terms of opening our minds and hearts to various cultures and lifestyles but also as a means of bringing about a change for the better — whether it is about empowering local communities or conservation of natural resources and habitats.
- We’re here to help you
- You already know what you’d like from your holiday. We are here to listen to your travel dreams, to use our expertise to exceed your expectations and, using our first-hand knowledge of each destination, to exceed them. A single phone call can lead to a lifetime’s worth of precious memories. Together we’ll bring the world a step closer.
- We offer fully supported travel
- You’ll always speak to us. Our Trip Coordination Team fully supports every step of your journey. You will have a personal and dedicated trip coordinator, plus 24/7 phone assistance in case of emergencies while you’re traveling.
Contact info
Platinum Road, St Mark's Hill, KT6 4BH, Surbiton, United Kingdom
- 01293 839210
- hello@hayesandjarvis.co.uk
- www.hayesandjarvis.co.uk
Thankyou Tayla for your knowledge and…
Thankyou Tayla for your knowledge and expertise pulling together our African trip .
The whole experience has been easy with great communication
1 May 2026
Unprompted review
Reply from Hayes & Jarvis
Dear NB,
It was my absolute pleasure! Thank you so much for your kind words.
Helping you pull together your African adventure was such a rewarding experience. I always strive to make the planning process as seamless and stress-free as possible, so I’m thrilled to hear that the communication made everything feel easy for you.
I can’t wait for you to experience the magic of the continent firsthand! If any last-minute questions pop up before you depart, you know where to find me.
Safe travels,
Tayla K
Travel Consultant
Excellent service and listen to our…
Excellent service and listen to our needs to provide the holiday we want
23 April 2026
Reply from Hayes & Jarvis
Dear Roland,
Thank you so much for the kind words! I believe that the perfect holiday starts with truly understanding what our guests are looking for, so I am thrilled to hear that I hit the mark for you. It was a pleasure helping you plan your trip, and I can not wait to hear all about it!
Warm regards,
Tayla K
Travel Consultant
James Brown is an excellent travel…
James Brown is an excellent travel consultant. Professional, informative and listens to what you want and offers you a tailor made experience. Thank you Nicola & Ken Price
22 April 2026
Reply from Hayes & Jarvis
Dear Nicola and Ken,
Thank you so much for your kind review! We are absolutely delighted to hear that you had such a positive experience with us.
It is wonderful to know that your travel consultant, James, provided the professional and informative service we strive for. We take great pride in listening to our guests' needs to create a truly tailor-made experience, and I will be sure to pass your thanks along to him.
Thank you for choosing us to help plan your travels, and we look forward to assisting you again in the future!
Warm regards,
Francisco U
Guest Relations Specialist
Worthy of trust in our experience
Did what they said they would and had the expertise and passion that was claimed.
7 March 2026
Unprompted review
Reply from Hayes & Jarvis
Dear Michael,
Thank you so much for your review!
We are so pleased that you thoroughly enjoyed your trip and were impressed with our professional service. It was a pleasure to assist you, and we truly appreciate your kind words.
We hope to have the opportunity to assist you again with your next adventure!
Warm regards,
Francisco U
Guest Relations Specialist
Another fantastic trip
Bethany put together a fantastic trip to Costa Rica for us and listened very well to what we were looking for. The support from Javier while we were there was once again top notch. And Costa Rica is a stunning, diverse country.
26 March 2026
Unprompted review
Reply from Hayes & Jarvis
Dear Paul,
Thank you so much for your lovely review! We are delighted to hear that your trip to Costa Rica was such a success.
It is wonderful to know that your travel consultant, Bethany, captured exactly what you were looking for when designing your itinerary. We are also pleased that your trip coordinator, Javier, provided such top-notch support while you were exploring.
We look forward to helping you plan your next adventure!
Warm regards,
Francisco U
Guest Relations Specialist
Reply from Hayes & Jarvis
Dear John,
Thank you so much for your wonderful review!
It was truly a pleasure helping you bring your travel plans to life. We are absolutely delighted to hear that you were so satisfied with our service and the support provided.
We wish you all the very best for your upcoming adventure!
Warm regards,
Francisco U
Guest Relations Specialist
Peru and Easter Island 2026
Fantastic organisation and guides throughout. Excellent Trip Coordinator. Efficient and friendly. A bucket list holiday which met every expectation!
25 March 2026
Unprompted review
Reply from Hayes & Jarvis
Dear Elaine,
Thank you so much for your lovely review! We are absolutely delighted to hear that your bucket list holiday met every expectation.
It is wonderful to know that you found our organisation and guides to be fantastic, and that your Trip Coordinator provided such efficient and friendly service throughout.
We look forward to helping you tick the next destination off your list!
Warm regards,
Francisco U
Guest Relations Specialist
The team are incredibly knowledgeable
The team are incredibly knowledgeable, helpful, accommodating and friendly.
15 April 2026
Reply from Hayes & Jarvis
Dear Justin,
Thank you for your wonderful review! You are very welcome, I am truly looking forward to hearing all about the wonderful experiences you are bound to have during your trip.
Warm regards,
Andy F
Travel Consultant
Always helpful and informative in…
Always helpful and informative in understanding our holiday requirements
15 April 2026
Reply from Hayes & Jarvis
Dear Andrew,
Thank you so much for your wonderful review!
It was truly a pleasure helping you bring your travel plans to life. We are absolutely delighted to hear that you were so satisfied with our service and the support provided.
We wish you all the very best for your upcoming adventure!
Warm regards,
Francisco U
Guest Relations Specialist
hayes and jarvis make the perfect south america trip
the trip of south america hayes and jarvis put together based on our dream destinations combined with there extensive local knowledge made the most amazing perfect dream holiday
10 March 2026
Unprompted review
Reply from Hayes & Jarvis
Dear Tony,
Thank you so much for your wonderful review! We are absolutely delighted to hear that your journey through South America was the perfect dream holiday.
It is fantastic to know that combining your dream destinations with our team's extensive local knowledge resulted in such an amazing experience. We take great pride in tailoring these adventures to be truly personal, and I will be sure to share your kind feedback with our team.
We wish you all the best and look forward to helping you plan your next great adventure!
Warm regards,
Francisco U
Guest Relations Specialist
USA family tour
We have never used a company to plan a holiday like this before and we couldn’t be more happy. We needed to have a really well planned trip so that all our family needs were met. Having a trip consultant was fantastic and meant I could get in contact with someone any time throughout the trip. We had a trip of a life time and thoroughly happy with the part Hayes and Jarvis played on this.
29 March 2026
Unprompted review
Reply from Hayes & Jarvis
Dear Sandie,
Thank you so much for your wonderful review! We are absolutely delighted to hear that your first experience of a bespoke planned holiday with us was such a success.
We completely understand that when travelling as a family, the finer details are essential to ensure everyone’s needs are met. It is fantastic to know that having a dedicated trip coordinator provided you with that extra peace of mind and support throughout your journey.
Knowing that we helped facilitate a trip of a lifetime for you and your family is truly the best feedback we could hope for. We look forward to helping you and your family create more unforgettable memories in the future!
Warm regards,
Francisco U
Guest Relations Specialist
Simply The Best
This was my third holiday that I have booked thru Hayes & Jarvis and every single one of these has been organized and very efficient in every detail, Hotels, flights, transfers to tours.
7 March 2026
Unprompted review
Reply from Hayes & Jarvis
Dear Mr Sales,
Thank you so much for your wonderful review! As a third-time traveller with Hayes & Jarvis, your continued loyalty is the greatest compliment we could receive.
We are absolutely delighted to hear that every one of your holidays has been so well organised. We take immense pride in ensuring that every detail is handled with the utmost efficiency to ensure a seamless experience for our guests.
Thanks so much for your continued trust, we are already looking forward to helping you plan your fourth adventure!
Warm regards,
Francisco U
Guest Relations Specialist
1st class travel and brilliant staff
We have a brilliant trip with Hayes and Jarvis. Despite all the current problems in the world we had a hassle free. Zero stress vacation. Lovely properties exactly as we like. Fantastic staff. We will definitely use them again
24 February 2026
Unprompted review
Reply from Hayes & Jarvis
Dear Howard,
Thank you so much for your brilliant review!
We are absolutely delighted to hear that your experience with us was so positive. It is wonderful to know that we could provide a completely hassle-free and zero-stress holiday, especially given the current global climate.
There is no higher compliment than knowing you will definitely use us again, and we are already looking forward to helping you plan your next adventure!
Warm regards,
Francisco U
Guest Relations Specialist
A First Rate Travel Company
My second, excellent and seamlessly organised bucket list trip with Hayes and Jarvis it was just a good, if not better than the first. I cannot recommend this company enough.
9 March 2026
Unprompted review
Reply from Hayes & Jarvis
Dear Susan,
Thank you so much for your wonderful review! We are absolutely delighted to hear that your second bucket list trip with us was just as seamless and memorable as the first—if not even better!
There is no higher compliment than a returning guest, and we truly appreciate your continued trust in us to deliver these once-in-a-lifetime experiences. We are already looking forward to helping you cross the next destination off your bucket list!
Warm regards,
Francisco U
Guest Relations Specialist
Our holiday to Borneo was cancelled…
Our holiday to Borneo was cancelled recently because we were travelling via the middle east. Matt Doidge worked hard to find us alternative dates and a different route, at all stages Hayes & Jarvis were professional, helpful and we really felt they were doing their very best to get us on holiday despite the fact the issues were outside of their control. We’re now booked for September. Thank you, Matt.
25 March 2026
Unprompted review
Reply from Hayes & Jarvis
Dear Robin,
Thank you for taking the time to leave such a thoughtful review.
I know how disappointing it is to have travel plans disrupted, especially for a trip as exciting as Borneo. I’m glad we were able to find a solution that worked for you. It was a pleasure helping you get back on track, and I hope you have an incredible trip!
Warm regards,
Matt D
Travel Consultant Manager
Our original holiday Cancellation
Our original holiday was going to be cancelled due to the middle east conflict, so we decided to change the dates, which were also subsequently going to be cancelled. We therefore decided to defer the holiday to Feb 27. Throughout all of the e-mails/dialogue and other discussions, Chris Cook was brilliant, providing first class advice and offering suitable alternative suggestions for our consideration. I cannot recommend H&J enough and in particular Chris Cook for his professionalism and understanding of exactly what the customer wants - thanks Chris for a fantastic job extremely well done.
24 March 2026
Reply from Hayes & Jarvis
Dear Dave,
Thank you so much for your wonderful review and for your incredible patience during such a complex planning process.
We are delighted that your travel consultant, Chris was able to provide the first-class advice and support needed to navigate those challenging obstacles. It is fantastic to hear that his professionalism and alternative suggestions helped turn a difficult situation into a trip you can truly look forward to in 2027.
We are truly grateful for your recommendation and are committed to making your holiday well worth the wait!
Warm regards,
Francisco U
Guest Relations Specialist
Hayes and Jarvis New Zealand trip
They organised a fantastic trip which exceeded our expectations. Everything went like clockwork and on the rare occasion when we needed support, they stepped in quickly and provided it. We couldn’t have asked for a better agent.
17 March 2026
Unprompted review
Reply from Hayes & Jarvis
Dear Laurel,
Thank you so much for your fantastic review! We are absolutely delighted to hear that your New Zealand trip exceeded your expectations.
It is wonderful to know that everything went like clockwork and that our team was able to step in quickly whenever you needed support. We take great pride in being there for our guests every step of the way, and your kind words are the best compliment we could receive.
We truly appreciate your recommendation and look forward to helping you plan your next seamless adventure!
Warm regards,
Francisco U
Guest Relations Specialist
Beth was highly knowledgeable
Beth was highly knowledgeable, responsive and efficient, despite us moving the goalposts mid process.
Beth comes highly recommended!
18 March 2026
Unprompted review
Reply from Hayes & Jarvis
Dear Tim,
Thank you so much for your brilliant review!
We are delighted to hear that you had such a positive experience working with your travel consultant, Beth. It is fantastic to know that her knowledge and efficiency shone through, even when the plans evolved mid-process.
I will be sure to share your kind recommendation with Beth—she will be thrilled to hear her efforts made such a difference!
Warm regards,
Francisco U
Guest Relations Specialist
Expert Crafting
James took detailed care to work with us, creating a great trip according to our needs. His first hand knowledge and experience made a world of difference.
17 March 2026
Unprompted review
Reply from Hayes & Jarvis
Dear Maggie,
Thank you so much for your kind review!
We are delighted to hear that you had such a positive experience working with your travel consultant, James. It is fantastic to know that his detailed care and firsthand knowledge helped create a trip perfectly tailored to your needs.
We look forward to helping you bring this incredible itinerary to life!
Warm regards,
Francisco U
Guest Relations Specialist
All ways great service and friendly…
All ways great service and friendly knowledgeable staff.
11 March 2026
Reply from Hayes & Jarvis
Dear Barry,
Thank you so much for your wonderful review!
It was truly a pleasure helping you bring your travel plans to life. We are absolutely delighted to hear that you were so satisfied with our service and the support provided.
We wish you all the very best for your upcoming adventure!
Warm regards,
Francisco U
Guest Relations Specialist
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