Prompt delivery, easy to put together and looks stylish, exactly the size I needed to store my shoes in a small corner. Managed to fit 11 pairs of my shoes in the 3 drawers (women’s size 6) 8 x summer... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Lp Storage unit came on time, matched identically with a unit i purchased 3 years ago this product is of a soiled construction not like similar products that may seem a bit cheaper but not as robust... See more
Item arrived quickly, good quality product that was easy to put together although the instructions were somewhat sketchy according to hubby, but it was just what I wanted. So very happy
The size of the unit suited our requirements to a tee. The price of the unit was very favourable. The free delivery between 3 to 5 working days from receipt of order. The unit was actually delivered o... See more
Company details
- Furniture Store
- Bedroom Furniture Store
- Furniture Accessories
- Furniture Accessories Supplier
- Furniture Manufacturer
- Office Furniture Store
Written by the company
Hartleys offers a diverse range of homeware and furniture to help create your perfect home of office. Our range includes flat-pack cube storage units, kids bedroom furniture, folding tables, table legs, freestanding plant stands and room dividers. Our customer service team is available 7 days a week and we aim to respond to all enquiries within 24 hours. Contact us now via https://www.hartleysdirect.com/contact/
Contact info
Website Contact Form: https://www.hartleysdirect.com/contact/, Edison Way, Great Yarmouth, NR31 0NG, United Kingdom
- www.hartleysdirect.com
4.8
Excellent
13K reviews
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Matches descrition
6 August 2025
Do not buy from this company as customer services and returns terrible
Do not buy from this company as customer services and returns are impossible!
I bought a product and it did not stand without support and while the description did not state whether it would or wouldn't - I expected as a room divider it would, the product also had a bad smell on arrival
I asked to return the product and was given a form to complete. I was told I needed to pay for postage even though the product was not as expected.
I dont mind paying but on getting quotes its too big to post as I dont have a business account, having ring DHL who this company have used they have listed the wrong measurements by 40 cm
So basically there is no way to return large parcels and the company know this, customers services do not respond or offer any labels even if you ask for it to come off of your return amount
Avoid at all costs
21 August 2025
Unprompted review
Ordering process straight forward and…
Ordering process straight forward and prompt delivery. Very pleased with item which was a 3 section screen - perfect for hiding unsightly stuff!
6 August 2025
Happy customer
Arrived quickly, tracking information very good, was able to rearrange delivery to a time that was suitable
So nice to not have to assemble item
Look great!
5 August 2025
Goods received as described no issues
28 July 2025
Great service and quality
Very swift arrival of the room dividers which look great. Good value too . One is in a conservatory and one in an outside hut to divide off a sitting part
27 July 2025
Very happy would definitely buy again
The only place I could purchase the boxes from and delivery was very fast arrived earlier than expected very happy
29 July 2025
excellent customer service
excellent customer service. Exactly what we needed and delivered on time.
15 July 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Hartleys Homeware & Furniture
Good afternoon Clare,
Thank you for your positive feedback, I'm pleased to hear you are happy with your recent order and with our efficient delivery service.
We appreciate you taking the time to leave us a 5* review.
If you have any other questions please don't hesitate to get in touch.
Kind regards,
Rosie
I placed the order
I placed the order, it came within days, all through the transaction I was kept informed of the delivery day and time.
Excellent service, thank you
20 July 2025
Reply from Hartleys Homeware & Furniture
Good afternoon April,
Thank you for your positive feedback, I'm pleased to hear you are happy with your recent order and the service you received.
We appreciate you taking the time to leave us a 5* review.
If you have any other questions please don't hesitate to get in touch.
Kind regards,
Rosie
Perfect for my needs
Prompt delivery, easy to put together and looks stylish, exactly the size I needed to store my shoes in a small corner. Managed to fit 11 pairs of my shoes in the 3 drawers (women’s size 6) 8 x summer soft canvas and 3 x normal. Perfect for my needs. I searched everywhere to find something suitable, so pleased I found it in the exact size I needed.
15 July 2025
Brilliant dispatch time and fast…
Brilliant dispatch time and fast delivery.
The units were sturdy and each pack of bits comes with a spare.
It was my second order in two weeks as I was really pleased with the service and product.
Thank you.
15 July 2025
One happy purchaser
One happy purchaser
The delivery was quick, the price amazing (40%less than precovid!) and the same good standard as my two earlier purchases.
I ordered them to use at our twentieth wedding anniversary party
11 July 2025
Reply from Hartleys Homeware & Furniture
Good afternoon Linda,
Thank you for your positive feedback, I'm pleased to hear you are happy with your recent order and with our speedy delivery service.
We appreciate you taking the time to leave us a 5* review.
Congratulations as well on your recent anniversary - enjoy the party!
If you have any other questions please don't hesitate to get in touch.
Kind regards,
Rosie
First Time Buyers!
We have never used Hartleys before but the service was speedy and excellent and the product orered is just what we wanted.
9 July 2025
They had what we needed for a camp
They had what we needed for a camp, and the benches arrived in time and were well used, thank you.
4 July 2025
Product arrived on time and was well…
Product arrived on time and was well packaged. The quality is excellent. The assembly instructions could be much improved particularly the illustrations.
8 July 2025
Dealt with my order very quickly.
4 July 2025
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