Hartleys Homeware & FurnitureReviews 

12,502
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 171 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality, robust construction, and stylish appearance, often noting that items are exactly as described and meet their specific needs. The delivery service is frequently highlighted as prompt and efficient, with many people receiving their orders quickly, sometimes even earlier than expected, and appreciating the clear communication regarding shipping. Reviewers also commend the overall service, finding the ordering process straightforward and the assembly of items easy, leading to high satisfaction with their purchases. However, some customers also noted issues with damaged items upon arrival, missing fixings, or products not matching expectations regarding functionality or size, such as an LP storage unit holding fewer records than advertised. A few other people also felt that some products were not as sturdy as anticipated or had an unpleasant smell, and some experienced difficulties with returns when the product did not meet their needs.

What people talk about most

Product

Reviewers mention positive feedback about product quality, often describing items as well-made, robust, and... See more

Quality

Reviewers highlight positive aspects of quality, frequently praising products as good, excellent, and... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the speedy and timely... See more

Service

Clients share positive opinions on service, with many reviewers describing it as excellent, fantastic, and... See more

Order

Customers consistently note positive experiences with order, finding the ordering process extremely easy and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Prompt delivery, easy to put together and looks stylish, exactly the size I needed to store my shoes in a small corner. Managed to fit 11 pairs of my shoes in the 3 drawers (women’s size 6) 8 x summer... See more

Rated 5 out of 5 stars

Lp Storage unit came on time, matched identically with a unit i purchased 3 years ago this product is of a soiled construction not like similar products that may seem a bit cheaper but not as robust... See more

Rated 5 out of 5 stars

Item arrived quickly, good quality product that was easy to put together although the instructions were somewhat sketchy according to hubby, but it was just what I wanted. So very happy

Rated 5 out of 5 stars

The size of the unit suited our requirements to a tee. The price of the unit was very favourable. The free delivery between 3 to 5 working days from receipt of order. The unit was actually delivered o... See more


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Furniture Accessories
  4. Furniture Accessories Supplier
  5. Furniture Manufacturer
  6. Office Furniture Store

Written by the company

Hartleys offers a diverse range of homeware and furniture to help create your perfect home of office. Our range includes flat-pack cube storage units, kids bedroom furniture, folding tables, table legs, freestanding plant stands and room dividers. Our customer service team is available 7 days a week and we aim to respond to all enquiries within 24 hours. Contact us now via https://www.hartleysdirect.com/contact/


Contact info

  • Website Contact Form: https://www.hartleysdirect.com/contact/, Edison Way, Great Yarmouth, NR31 0NG, United Kingdom

  • www.hartleysdirect.com

4.8

Excellent

TrustScore 5 out of 5

13K reviews

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4.8

All reviews

(12,502)

155 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good quality

The products - table legs - were reasonably priced and very good quality. They were easy to fit

They arrived within a few days and delivery window was narrow. I did not have to wait at home all day.

2 September 2025
Rated 5 out of 5 stars
Hartleys Homeware & Furniture logo

Reply from Hartleys Homeware & Furniture

Hello Rick,

Thank you for taking the time to leave us a 5* review - it is much appreciated.

We're pleased to hear you're happy with your recent order and the customer service you received.

If you have any questions please let us know and we'll be glad to help.

Enjoy the rest of your day!

Kind regards,
Rosie

Rated 5 out of 5 stars

6 foot white folding table

I needed a table for hobby work and found your advert on line. The price was right with a fairly quick delivery time offered so I purchased one from your Company. The carriers, DHL, told me the table would be delivered on Monday 1st Sept. but it was delivered two days early, on Saturday 30th Aug. Great product, great price, great delivery time.

28 August 2025
Rated 5 out of 5 stars

Service was excellent

Service was excellent
Kept upto date on shipping
Excellent quality,just what was required by our scout group
Have recommended to other scout groups

25 August 2025
Rated 1 out of 5 stars

Table arrived damaged on top

Table arrived damaged on top, I think due to carrier. New table requested but no sign of carrier picking up damaged one yet??

24 August 2025
Hartleys Homeware & Furniture logo

Reply from Hartleys Homeware & Furniture

Hello Claire,

I am really sorry to hear that your table arrived damaged and a replacement table has not yet been arranged, I will look into this further for you now and get this resolved for you.

My apologies again for the inconvenience caused.

Kind Regards,
Chelsea

Rated 5 out of 5 stars

Very Satisfied

The size of the unit suited our requirements to a tee. The price of the unit was very favourable. The free delivery between 3 to 5 working days from receipt of order. The unit was actually delivered on the 5th working day and finally the ease of construction. Overall very satisfied with the whole process and the finished article.

21 August 2025
Rated 5 out of 5 stars

Very useful ramp

Very useful ramp. However, I wish it had clamps to keep it from opening up in my back pack and banging noisily against my wheelchair when I move.

17 August 2025
Hartleys Homeware & Furniture logo

Reply from Hartleys Homeware & Furniture

Good morning Oluremi,

Thank you for taking the time to leave us a 5* review - it is much appreciated,

We're pleased to hear you're happy with your recent order and the quality of your new equipment.

We do appreciate the feedback regarding the clamps also, it's always great to hear ways that our customers believe we could improve our products.

If you have any questions please let us know and we'll be glad to help,

Enjoy the rest of your day!

Kind regards,
Rosie

Rated 5 out of 5 stars

Great product.

I purchased several vinyl record storage units at a great price. The units arrived promptly and were easy to assemble. They were of excellent quality and exceeded my expectations. I will certainly use Hartleys online again.

7 August 2025

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