We the Parish Council have been working with and supporting Greenbelt over a heritage crime (theft of large coping stones off their wall) in our area. Greenbelt have been very forthcoming in t... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Caroline explained the process of closing the account due to us moving house very clearly. Said she would note our conversation. Left me feeling confident that everything was in hand, that I could go... See more
Company replied
I spoke to your member of staff Pauline McCamley, who was very helpful to my situation which was an oversight on my part as I pay monthly but I didn’t realise the standing order didn’t renew automat... See more
Company replied
Vicky was really helpful and support with a billing error. She put me at ease and told me not to worry and resolved the matter for me instantly whilst on the phone. She set up a direct debit to... See more
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Company details
About Greenbelt Group Ltd
Written by the company
…..green by nature
1,000+ Developments managed, protecting wildlife and nature
100,000+ Households under our expert stewardship or contract
400+ Combined years of in-house horticultural and ecological knowledge
25+ Years’ experience and expertise in Public Open Space stewardship
Planet Matters
Our land maintenance and management services are eco-aware, fully sustainable and ensure biodiversity.
Place Matters
Interaction with nature benefits our health and wellbeing and our biodiverse approach nurtures flora and fauna.
People Matter
Our dedicated Customer Care team are on hand to help: telephone 0800 028 1749 or email customercare@greenbelt.co.uk
Prices Matter
We offer the best value-for-money service in the UK and work hard to keep prices down without compromising on quality.
FAQs
Contact info
99 Firhill Road, G20 7BE, Glasgow, United Kingdom
- 03450 940 940
- customercare@greenbelt.co.uk
- www.greenbelt.co.uk
4.1
Great
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 85% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I called today regarding an outstanding…
I called today regarding an outstanding balance and Jason Hastings supported my greatly through the direct debit process to ensure I do not miss any future payments! Great service and much appreciated!
Thank you
27 June 2025
Reply from Greenbelt Group Ltd
Hello,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Greenbelt
Strimmed and cleared in under a week
I let Greenbelt know the public footpath along the river adjacent to our small 7yo estate was overgrown with weeds taller than me to which my daughter has allergic skin reactions. David Condon sent me a site plan and asked for the specific location of the problems. A long stretch along the river was strimmed and cleared in under a week! Thanks for your prompt response, David!
16 June 2025
Unprompted review
Reply from Greenbelt Group Ltd
HI Jenny,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Greenbelt
Reply from Greenbelt Group Ltd
HI Judith,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Greenbelt
Reply from Greenbelt Group Ltd
HI Garry,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Greenbelt
I contacted Greenbelt regarding a…
I contacted Greenbelt regarding a recent bill. I was worried and anxious and when I advised of my situation the colleague I spoke to was so understanding and listened. They were able to sort our account and help set up a direct debit. This really helped as I recently purchased my first home and was able to organise my finances better. Thanks again!
20 June 2025
Reply from Greenbelt Group Ltd
HI Erin,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Greenbelt
I am very pleased with service…
I am very pleased with service provided. My query was acted upon promptly and the issue raised which was my error, it was sorted straightaway.
19 June 2025
Reply from Greenbelt Group Ltd
Hello,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Greenbelt
Lovely helpful lady on the phone
Lovely helpful lady on the phone. Sorted everything quickly. Explained everything well
17 June 2025
Reply from Greenbelt Group Ltd
Hello,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Greenbelt
New to Greenbelt
Easy to set up account and easy when I called to set up DD. Call handler was very helpful and explained my options
12 June 2025
Reply from Greenbelt Group Ltd
Hello,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Greenbelt
Questionable Greenbelt
Been a Greenbelt customer for three years which is part of my property deeds in the housing development I live in. Albeit these schemes are contentious, I don't mind paying the maintenance costs as the sub-contracted company that attends every fortnight do a pretty decent job at cutting/maintaining the estate. What I can't stand however are the 'inspection' and admin fees that are added to the annual fees. As a resident I am not offered explanation as to what 'inspection' is conducted, when or to what specialist or legal standard. Nor who actually carries out these inspections! Likewise, Greenbelt make around £5,000 in admin fees from my small housing development, again offering limited explanation or justification as to how these fees are made up. Greenbelt should not be allowed to simply monopolise my development for an unspecified period of time with no public recourse being available.
1 June 2025
Unprompted review
Reply from Greenbelt Group Ltd
Hi Matthew,
Thank you for leaving a review, We are sorry to hear you are not satisfied.
In relation to the site management charge, Our Operations team routinely reviews the condition and maintenance of all areas and features of the site, including litter picking; grass, tree and shrub maintenance; weather, drainage and ground conditions; and potential vandalism, wear and tear, or gaps in planted stock. These activities form a written record of monitoring and oversight, used to identify and address any issues as part of our adaptive maintenance regime. All Operations and contractor reports are reviewed to ensure maintenance and management activities adhere to specification and all relevant legislation.
The site snagging forms part of the management agreement whereby, a member of Operations will carry out a full review of your development, this is to ensure those areas under our management comply with the approved landscape plans. Any items identified such as planting will be added to this list and will subsequently be instructed during the appropriate season.
The admin charge is a cost which is calculated specifically to each development based on size, amenities, amount of residents etc. Included within this cost is a Customer Care team who are available to contact via telephone, email or on an emergency phone number, a Billing Team and Operations Team who both partake in admin duties when required. This might include sending out correspondence to customers regarding gap planting, remedial works, changes to bill or general Customer Care letters. The overall management of the sites includes monitoring and reporting, up keeping detailed accounts including invoices, contractor documentation and tendering processes. Also covered are costs for insurances for the greenspace areas, woodland, play areas and SUDS ponds (where applicable).
We always ask if you have any maintenance concerns about your site if you would like to contact Customer Care directly via email customercare@greenbelt.co.uk or by phone on 0800 028 1749 in the first instance, we would be happy to discuss any of this further, whether this be relating to your bill or certain aspects of the service.
Kind Regards,
Amy
Greenbelt
It’s the time of year again that all of…
It’s the time of year again that all of us unfortunate enough to be connected to this so called company will be charged extortionate fees for the smallest bit of grass cutting and so called maintenance. The sooner our hapless government steps in to stop this debacle the better.
6 June 2025
Unprompted review
Reply from Greenbelt Group Ltd
Hello,
Thank you for leaving a review, We are sorry to hear you are not satisfied. We have sent a request for further information via Trustpilot, as without further details it would be difficult to comment in detail on your enquiry.
We always ask if you have any maintenance concerns about your site if you would like to contact Customer Care directly via email customercare@greenbelt.co.uk or by phone on 0800 028 1749 in the first instance, we would be happy to discuss any of this further, whether this be relating to your bill or certain aspects of the service.
Kind Regards,
Amy
Greenbelt
Great service
We bought our house in one of Greenbelt's Cambuslang developments back in 2017. I think they have been great. The initial explanations regarding services and charges was very clear. The whole estate is very well managed, neat and tidy. There always seems to be work going on! Our contact there, Duncan Park, has been great and arranged a refurbishment of the local play area.
5 June 2025
Unprompted review
Reply from Greenbelt Group Ltd
Hi Martin,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Greenbelt
Reply from Greenbelt Group Ltd
Hi Tom,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Greenbelt
Previous greenbelt customer:
Previous greenbelt customer:
I would avoid this company at all costs. The company does bit provide customers with accurate information regarding billing of services. They sub contract all work and do not bother to conduct regular inspections they charge my development with play area inspections and signed off saftwy for equipment. However the council attended last summar and put in an order for the play area to be closed. However greenbelt still charged for the inspection of equipment. They also say they come and cut the grass etc. However they do not regularly attend. I have moved back to an older property and the council come and matinain the grass verges more than greenbelt ever did.
26 May 2025
Unprompted review
Reply from Greenbelt Group Ltd
Hello,
Thank you for leaving a review, We are sorry to hear you are not satisfied. We have sent a request for further information via Trustpilot, as without further details it would be difficult to comment in detail on your enquiry.
We always ask if you have any maintenance concerns about your site if you would like to contact Customer Care directly via email customercare@greenbelt.co.uk or by phone on 0800 028 1749 in the first instance, we would be happy to discuss any of this further, whether this be relating to your bill or certain aspects of the service.
Kind Regards,
Amy
Greenbelt
Great Customer Experience
The operative dealing with my call was both empathetic and super helpful for my issue, quickly resolved and actually performed a task that I was. Calling for which made my experience better and saved me time re-registering my account
23 May 2025
Reply from Greenbelt Group Ltd
Hi Mark,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Greenbelt
Helpful and supportive
The lady I spoke to was very helpful and reassuring. She gave me time to find the information required and was happy to follow up with my solicitors regarding next steps. She informed me that I may get a letter from the debt collection department (which I had already received) and reassured me that there would be no follow up from this, at this stage.
22 May 2025
Reply from Greenbelt Group Ltd
Hi Patricia,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Greenbelt
Fantastic costumer service
Fantastic costumer service
The lady I spoke too made it
Very simple to resolve my account
Thanks
James glassett 👍🏼
14 May 2025
Reply from Greenbelt Group Ltd
Hi James,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Greenbelt
great customer service
A company truly shows its worth when an issue arises—and how they handle it says everything. I had a problem, and they resolved it within a day.
13 May 2025
Reply from Greenbelt Group Ltd
Hi Mat,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Greenbelt
Understood and dealt with fantastically …
Understand why I needed handled very quickly and efficiently
7 May 2025
Reply from Greenbelt Group Ltd
Hi Sue,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Greenbelt
In the 16+ years at my property I have…
In the 16+ years at my property I have never seen Greenbelt on site yet they continue to take £20 a month for grounds maintenance when the Factor pays a different company to do the work and charges us for this in tandem. Have queried and complained multiple times but they seem to be responsible for different areas. Can't wait to be shot of them. It feels very much like being scammed without any recourse
28 April 2025
Unprompted review
Reply from Greenbelt Group Ltd
Hello Alex,
Thank you for leaving a review, We are sorry to hear you are not satisfied. We have sent a request for further information via Trustpilot, as without further details it would be difficult to comment in detail on your enquiry.
We always ask if you have any maintenance concerns about your site if you would like to contact Customer Care directly via email customercare@greenbelt.co.uk or by phone on 0800 028 1749 in the first instance, we would be happy to discuss any of this further, whether this be relating to your bill or certain aspects of the service.
Kind Regards,
Amy
Greenbelt
Hi if anyone out there that can share…
Hi if anyone out there that can share some light with these people as I live in an estate with around 150+ houses I bought the plot over 7 yrs ago before built now they come along with payments like this.
I live in a 3 bed which they want £300 monthly my friend who lives across in 4 bed has to pay £400 and they have around 10 2 beds which pay £200 I really am furious as can’t get no where with the attitude on phone anyone that could give me some advice will be so grateful 🙏 (L c b wales 1983 @ yahoo . Com) put address together👌
24 April 2025
Unprompted review
Reply from Greenbelt Group Ltd
Hello,
Thank you for leaving a review, We are sorry to hear you are not satisfied. We have sent a request for further information via Trustpilot, as without further details it would be difficult to comment in detail on your enquiry.
We always ask if you have any maintenance concerns about your site if you would like to contact Customer Care directly via email customercare@greenbelt.co.uk or by phone on 0800 028 1749 in the first instance, we would be happy to discuss any of this further, whether this be relating to your bill or certain aspects of the service.
Kind Regards,
Amy
Greenbelt
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