We the Parish Council have been working with and supporting Greenbelt over a heritage crime (theft of large coping stones off their wall) in our area. Greenbelt have been very forthcoming in t... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Caroline explained the process of closing the account due to us moving house very clearly. Said she would note our conversation. Left me feeling confident that everything was in hand, that I could go... See more
Company replied
I spoke to your member of staff Pauline McCamley, who was very helpful to my situation which was an oversight on my part as I pay monthly but I didn’t realise the standing order didn’t renew automat... See more
Company replied
Vicky was really helpful and support with a billing error. She put me at ease and told me not to worry and resolved the matter for me instantly whilst on the phone. She set up a direct debit to... See more
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Company details
About Greenbelt Group Ltd
Written by the company
…..green by nature
1,000+ Developments managed, protecting wildlife and nature
100,000+ Households under our expert stewardship or contract
400+ Combined years of in-house horticultural and ecological knowledge
25+ Years’ experience and expertise in Public Open Space stewardship
Planet Matters
Our land maintenance and management services are eco-aware, fully sustainable and ensure biodiversity.
Place Matters
Interaction with nature benefits our health and wellbeing and our biodiverse approach nurtures flora and fauna.
People Matter
Our dedicated Customer Care team are on hand to help: telephone 0800 028 1749 or email customercare@greenbelt.co.uk
Prices Matter
We offer the best value-for-money service in the UK and work hard to keep prices down without compromising on quality.
FAQs
Contact info
99 Firhill Road, G20 7BE, Glasgow, United Kingdom
- 03450 940 940
- customercare@greenbelt.co.uk
- www.greenbelt.co.uk
4.1
Great
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 85% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Highly professional and knowledgeable from the top to the bottom of the business
I have worked with Greenbelt on a number of sites and in different roles over the last 10 years.
My experience with Greenbelt is entirely positive and one of how I believe a management company should operate.
All members of staff are highly experienced, knowledgeable and professional, able to deal with queries appropriately to the situation and in accordance with best practices.
The high levels of care and professionalism are true from the top to the bottom of the company, I work with a number of management companies and only Greenbelt has directors who are also industry professionals who understand the needs of the teams in the ground.
I cannot recommend enough.
10 October 2025
Unprompted review
Reply from Greenbelt Group Ltd
Hi George,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Greenbelt
Appalling Service
Greenbelt took over a Redrow site, where all pay an annual maintenance fee for communal areas. Service is appalling. Continuously chasing, no response, 8 months and still ongoing about maintenance that they are supposed to do annually and have not done for years. Very Very Poor Service and customer service
25 September 2025
Unprompted review
Reply from Greenbelt Group Ltd
Dear Sharron,
Thank you for leaving a review, We are sorry to hear you are not satisfied.
We understand the responsibility with the hedge took slightly longer to resolve, this was due to the complexity of the issue.
Greenbelt had to liaise both with the developer and our legal teams, I am sure you can understand when there is more than one party involved, sometimes can result in a slightly longer process. Our customer care team had been providing you with updates along the way within our timeframes to keep you informed.
Greenbelt will manage the hedge going forward. There was an issue with the transfer which caused the confusion but we will rectify this with HM Land Registry.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Greenbelt
Leeches simple as
Leeches simple as, just like the government and councils, pay more for doing less. Don't buy houses with these caveats attached to them cause they give you nothing but take extra. Professional grass cutters is all what this is.
18 September 2025
Unprompted review
Reply from Greenbelt Group Ltd
Hello,
Thanks for leaving a review, We are sorry to hear you are not satisfied. We have sent a request for further information via Trustpilot, as without further details it would be difficult to comment in detail on your enquiry.
We always ask if you have any maintenance concerns about your site if you would like to contact Customer Care directly via email customercare@greenbelt.co.uk or by phone on 0800 028 1749 in the first instance, we would be happy to discuss any of this further, whether this be relating to your bill or certain aspects of the service.
Kind Regards,
Amy
Greenbelt
Reply from Greenbelt Group Ltd
Hi Lucy,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Greenbelt
Here we go again
Here we go again. Admin alone up another £5 on last year. 63% increase in admin alone in 6 years. Bonkers.
Edit: My issue is for 5+ years I have been asking for transparency in your billing. Every other utility I use inform me in advance of any price increases, I just do not understand why for the extortionate admin fees applied to the bill your company cannot do likewise.
9 September 2025
Unprompted review
Reply from Greenbelt Group Ltd
Hello,
Thank you for leaving a review, We are sorry to hear you are not satisfied. We have sent a request for further information via Trustpilot, as without further details it would be difficult to comment in detail on your enquiry.
We always ask if you have any maintenance concerns about your site if you would like to contact Customer Care directly via email customercare@greenbelt.co.uk or by phone on 0800 028 1749 in the first instance, we would be happy to discuss any of this further, whether this be relating to your bill or certain aspects of the service.
Kind Regards,
Amy
Greenbelt
Unkempt / neglected play area
I am fed up of feeling ripped off by greenbelt , having asked for the bark in the play area to be topped up and the play equipment to be cleaned early 2025.
I provided photos of the various parts of the park that needed some TLC and hoped the work would be completed over the summer months.
February we received a letter “following a specialist play area contractor inspection in 2024 it was noted the levels of bark require topping up …. £2,800 at a cost of £ 40 per household.
Having looked online bark for play areas estimated cost per tonne £200 the guy who came spent a few hours pouring bark mulch onto the play area ….
I was the person who emailed with photos of the park , depleted levels of bark & scruffy play equipment that needed cleaning but yet the make out it’s their contractor who raised the initial issue!
Absolute travesty & once again feeling like we are being ripped off by greenbelt.
I have waited over the summertime to see if anyone came to clean the play equipment but nobody’s been near.
I overlook the park area and it would be nice to look out and see a well maintained landscaped area with lush green bushes and a play area that looks inviting for children to explore……
28 August 2025
Unprompted review
Reply from Greenbelt Group Ltd
Hi,
Thank you taking the time to leave a review.
We note you have been in contact with us previously with maintenance queries pertaining to the play area. We did advise at the time the regional operations manager already had the play bark chippings on order, this was noted on an inspection in 2024. The letter was the issued to all residents to notify of the intended works.
Our customer care team can look into your concerns in relation to the play area power wash.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Greenbelt
Predatory business practices
Predatory business practices, overcharging for services that are not even required. For a company that is making so much profit, you should not be overcharging your customers and putting people into financial difficulties. Disgusting company, and we are doing our best to replace them as a management company for our estate(s) in my local area.
27 August 2025
Unprompted review
Reply from Greenbelt Group Ltd
Hello Benjamin,
Thank you for leaving a review, We are sorry to hear you are not satisfied.
We can see you have been in previous correspondence with the customer care team regarding the increase in the bill for your development. The increase is due to the developer passing us more land to maintain, this in turn will increase the AMC slightly due to the additional routine maintenance work required to be carried out.
There is also the addition of non routine works which will also cause an increase in the AMC.
We always ask if you have any maintenance concerns about your site if you would like to contact Customer Care directly via email customercare@greenbelt.co.uk or by phone on 0800 028 1749 in the first instance, we would be happy to discuss any of this further, whether this be relating to your bill or certain aspects of the service.
Kind Regards,
Amy
Greenbelt
Reply from Greenbelt Group Ltd
Hi,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Greenbelt
Very helpful
Very helpful, polite and clear spoken, was able to clear up our misunderstanding quickly and with no problems.
21 August 2025
Reply from Greenbelt Group Ltd
Hi,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Greenbelt
The advisor made this effortless
The advisor made this effortless , she sorted a small problem in seconds made some excellent recommendations , her manner was exactly what I’d expect from a knowledgeable and very professional customer care advisor , a real asset and credit to your company , top marks
14 August 2025
Reply from Greenbelt Group Ltd
Hi,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Greenbelt
Community Funding
Kirkliston Community Conservation Volunteers (KCCV) are very grateful for the donation we received from Greenbelt to help fund the work we do in our village. It's great that they support local communities.
31 July 2025
Unprompted review
Reply from Greenbelt Group Ltd
Hi,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Greenbelt
Grateful for the donation…
We're very grateful for the donation given to us (Kirkliston Gala) by Green Belt Group that will go towards our community celebration day costs.
14 August 2025
Unprompted review
Reply from Greenbelt Group Ltd
Hi,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Greenbelt
Reply from Greenbelt Group Ltd
Hi,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Greenbelt
At Greenbelt
At Greenbelt, Duncan Park and his teams continue to work closely with our active Residents Association to make our beautiful development be its absolute best. This reflects positively on our Kippendavie Manor Dunblane, our house prices and indeed their saleability.
27 July 2025
Unprompted review
Reply from Greenbelt Group Ltd
Hi,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Greenbelt
I called to set up a Greenbelt direct…
I called to set up a Greenbelt direct debit and spoke to Pauline, who was very polite and professional. The process was very easy with no fuss or waiting. Excellent customer service.
24 July 2025
Reply from Greenbelt Group Ltd
Hi,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Greenbelt
Childrens' Play Park
Contacted by telephone as swings in swing-park were in a poor state, not clean or suitable for small children to play on. David Condon was extremely helpful and took full responsibility for issue. He also kept in touch and swings have now been upgraded. So refreshing to deal with, acknowledged issue, took ownership and resolved issue with no delay. Thank you 10/10
16 May 2025
Unprompted review
Reply from Greenbelt Group Ltd
Hi Douglas,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Greenbelt
Great Service
I have had a few problems that I raised with Greenbelt. Every problem has been addressed and resolved. The latest issue was a request for some grass seeding to be carried out and a repair to the ground. This has been carried out above and beyond that expected. I thank the Regional Manager for her support and great management.
9 July 2025
Unprompted review
Reply from Greenbelt Group Ltd
Hello,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Greenbelt
If confused don’t hesitate to contact Greenbelt.
I contacted Greenbelt as I believed that I had already paid my account for the past twelve months, but received a notice to say that I had not. Unfortunately modern technology and I are not good partners and I was mistaken. The adviser was very helpful, confirmed my website contact but assured me, correctly, that no payment had been received. Thank you Greenbelt for your sympathetic hearing and very helpful, and patient,customer service staff.
9 July 2025
Reply from Greenbelt Group Ltd
Hello,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Greenbelt
Always easy to deal with great customer…
Always easy to deal with great customer service and they do a great job.
3 July 2025
Reply from Greenbelt Group Ltd
Hello,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Greenbelt
Reply from Greenbelt Group Ltd
Hello,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Greenbelt
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