We the Parish Council have been working with and supporting Greenbelt over a heritage crime (theft of large coping stones off their wall) in our area. Greenbelt have been very forthcoming in t... See more
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Review summary
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What people talk about most
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Caroline explained the process of closing the account due to us moving house very clearly. Said she would note our conversation. Left me feeling confident that everything was in hand, that I could go... See more
Company replied
I spoke to your member of staff Pauline McCamley, who was very helpful to my situation which was an oversight on my part as I pay monthly but I didn’t realise the standing order didn’t renew automat... See more
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Vicky was really helpful and support with a billing error. She put me at ease and told me not to worry and resolved the matter for me instantly whilst on the phone. She set up a direct debit to... See more
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Company details
About Greenbelt Group Ltd
Written by the company
…..green by nature
1,000+ Developments managed, protecting wildlife and nature
100,000+ Households under our expert stewardship or contract
400+ Combined years of in-house horticultural and ecological knowledge
25+ Years’ experience and expertise in Public Open Space stewardship
Planet Matters
Our land maintenance and management services are eco-aware, fully sustainable and ensure biodiversity.
Place Matters
Interaction with nature benefits our health and wellbeing and our biodiverse approach nurtures flora and fauna.
People Matter
Our dedicated Customer Care team are on hand to help: telephone 0800 028 1749 or email customercare@greenbelt.co.uk
Prices Matter
We offer the best value-for-money service in the UK and work hard to keep prices down without compromising on quality.
FAQs
Contact info
99 Firhill Road, G20 7BE, Glasgow, United Kingdom
- 03450 940 940
- customercare@greenbelt.co.uk
- www.greenbelt.co.uk
4.1
Great
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 85% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Absolutely disgusted with the approach…
Absolutely disgusted with the approach of this "company"!!
Original plans for the maintenance charge on our new build estate has so far been changed 4 times and the "tp1" which we signed before completion was poorly defined ( infact it wasn't defined at all ) by the developers. Despite repeated requests to Greenbelt for clarification and a thorough breakdown of responsibilities and costs we are still in dispute, these " management schemes " are a clear racket and a monopoly. Hopefully the recent test cases and the terrible press they are getting will prompt the government to change the law in favour of the general public. Oh and trust me the 5 star reviews are false. If you can avoid these pirates like the plague.
23 April 2025
Unprompted review
Reply from Greenbelt Group Ltd
Dear Matthew,
Thank you for leaving a review, We are sorry to hear you are not satisfied.
Greenbelt are only responsible for areas passed to us by the developer however we are currently looking into queries which have been raised via our customer care channel and will respond in due course.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Greenbelt
Jeanette Addie
Jeanette Addie
She was very helpful, getting me the correct documentation and sending it over very quickly. Very much appreciated.
2 April 2025
Reply from Greenbelt Group Ltd
Hi Harry,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Greenbelt
Reported the use of GreenBelt grassed…
29/3/25 - GreenBelt land deteriorating and misused. I reported the use of GreenBelt grassed area by residents for parking both private and commercial vehicles in 2024. Received no reply. Reported for the third time (after a take-away van started trading from there!) in January and was told the site manager was visiting that week. I put my account into suspension in protest, but to no avail. We are now almost in April and no feedback and no action. The grass is dying, it’s churned up with wheels and vehicles are queueing to park on the land. GreenBelt are supposed to maintain this for the betterment of the estate, but it’s doing the exact opposite. I’ve held back from leaving this feedback naively thinking GB would sort this out with signage or a small picket fence, but they do not seem to care. Next stage is a discussion with my MP as all unhappy residents should do, given recent events in Parliament.
31/03/25 - Response to GreenBelt reply: - the area where boulders were put is a completely different area of the estate and only involved a truck and a car churning up the grass. The account manager has been provided with photos and location of this different problem involving multiple private and works vehicles and all I have asked for is a notice or two to start with. Please re-look at your notes, I haven't reported the area where boulders were put, rather this other area of the estate.
30 March 2025
Unprompted review
Reply from Greenbelt Group Ltd
Hi Richard,
Thank you for leaving a review, We are sorry to hear you are not satisfied
We note you have contacted our customer care team prior regarding issues with cars/vans parking on grassed areas of Greenbelt land. In an attempt to try and resolve the parking issue, the regional operations manager for the site had previously put boulders down to try and deter anyone from parking however they have appeared to have been rolled away.
We do understand this is an ongoing issue on site with cars being parked on the grassed areas and are actively working with the regional operations manager and relevant departments to try and find a resolution that will provide a lasting solution.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Greenbelt
If I could give zero I would
If I could give zero I would.
Continuous rising bills every year, lack of maintenance, being charged for a RUBBISH field anyone can access and break things on to which the residents are charged for. £650+ VAT to lift a fence up and drill a couple of holes in it is diabolical, I am talking ONE fence .
The street is a mess, what are you charging over £400+ a year to each resident for? A smelly field nobody uses because it’s an eye sore.
ABSOLUTE SCAMMERS AVOID AVOID AVOID!
29 March 2025
Unprompted review
Reply from Greenbelt Group Ltd
Dear Lauren,
Thank you for leaving a review, We are sorry to hear you are not satisfied
All maintenance on site is carried out in line with the specification stated within the written statement of services. Our contractors attend site every month to carry out routine maintenance.
We note you have contacted us regarding maintenance concerns on the site and if we can refer you back to the response we have provided in relation to some of the queries you have raised.
As the area is a public open space we are required under planning law to allow any members of the public to access. We are not responsible for the roads/pavements on your site.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Greenbelt
Reply from Greenbelt Group Ltd
Hi Mark,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Greenbelt
RESULT.
Just received two royal mail 'signed for' letters and a cheque from this company. Letters stated that they are done with me, I don't have to pay them anymore. Full refund...for 'all' money ever given to this company. Weird but true. Keep trying...it worked for me. Good luck people.
26 March 2025
Unprompted review
Pauline was friendly and helpful
Pauline was friendly and helpful, great customer service. Thank you.
25 March 2025
Reply from Greenbelt Group Ltd
Hi Lindsey,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Greenbelt
Reply from Greenbelt Group Ltd
Hi Christopher,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Greenbelt
Helpful staff
The member of staff that responded to my query was helpful and kind. The response was also swift and so allayed any concerned I had.
20 March 2025
Reply from Greenbelt Group Ltd
Hi Michael,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Greenbelt
Disappointing
Just received latest bill. Can see descriptions have been changed to try and hide fact elements of bill have increased significantly beyond inflation. Total annual bill to residents on an estate with 189 houses now stands at around £50k which is not good value for service received.
I wouldn't mind but they have never properly completed site inspection in over five years despite now charging best part of £548 a month- it took residents complaining that birch trees had been planted where on plan they should be bushes. Greenbelts solution was to cut the trees in half that quite frankly now just look ridiculous- a hedge of half chopped birch trees! Just to add, it's not a full hedge as the landscapers ended up killing most them when they have been doing the grass cutting. Definitely a complete show of incompetence. I have contacted Greenbelt to sort this properly but they are not willing to revert hedge back to what is on the plan and blame house builder (despite not checking correct items planted before they took contract on).
Another prominent issue is the paths are not fit for purpose and most now need repaired. Greenbelt should never accepted the paths from the house builder. They have occasionally charged residents with temporary fixes causing some upheaval that our local MP is now involved in. Despite residents complaining they just pass blame onto house builder and do nothing.
I have given in trying to resolve issues with greenbelt- although they do respond, unfortunately they are not willing to resolve issues, rather give excuses.
18 March 2025
Unprompted review
Reply from Greenbelt Group Ltd
Hi Matthew,
Thank you for leaving a review, We are sorry to hear you are not satisfied.
if we can refer you back to the email conversation were we previously advised that Greenbelt has no say in landscape designs and all installations were carried out by developer and council via agreed plans.
I would like to assure you we do our utmost to ensure value for money. We for instance engage contractors using our PQQ (Pre-Qualification Questionnaire) and a best value purchasing method.
In regards to your comments about the site inspections, please note that we have provided you on request, copies of the site inspection reports for the last few years which details when the regional operations manager has been on site.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Greenbelt
Reply from Greenbelt Group Ltd
Hi Ian,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Greenbelt
Reply from Greenbelt Group Ltd
Hello,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Greenbelt
In 7 years this company have increased…
In 7 years this company have increased the charges by 90% and what happens if I don’t pay, bailiffs…I don’t use communal areas, I don’t use the park and my streets are ridden with weeds.
Money for old rope for these charlatans
10 March 2025
Unprompted review
Reply from Greenbelt Group Ltd
Hello,
Thank you for leaving a review, We are sorry to hear you are not satisfied. We have sent a request for further information via Trustpilot, as without further details it would be difficult to comment in detail on your enquiry.
We always ask if you have any maintenance concerns about your site if you would like to contact Customer Care directly via email customercare@greenbelt.co.uk or by phone on 0800 028 1749 in the first instance, we would be happy to discuss any of this further, whether this be relating to your bill or certain aspects of the service.
Kind Regards,
Amy
Greenbelt
Incompetent!!
Would be zero if I could yet again.
Disgusted to have received a pre sue letter for an account that is up to date with payments. I don’t know how many times I have to call you up and explain I’m on a quarterly bill. Well you know what, I’ve paid the full bill coz I can’t keep fighting and being hung up on when you can’t do your job correctly. Send me a pre sue letter for 1 amount but my account has a balance for less than that, how dare you!!! Don’t threaten me with legal actions when my account is clearly all noted but again, not read.
Honestly, anyone thinking of buying a new build that these guys deal with, pull out of it. If you have just joined this company working for them, run for the hills coz your pals will hate you. Loan sharks are probably better to deal with!!!!!!!!
10 March 2025
Unprompted review
Reply from Greenbelt Group Ltd
Hello Ashleigh,
Thank you for leaving a review, We are sorry to hear you are not satisfied
We always ask if you have any maintenance concerns about your site if you would like to contact Customer Care directly via email customercare@greenbelt.co.uk or by phone on 0800 028 1749 in the first instance, we would be happy to discuss any of this further, whether this be relating to your bill or certain aspects of the service.
Kind Regards,
Amy
Greenbelt
The chap on the phone made it all very…
The chap on the phone made it all very easy for me to pay. He was very polite and helpful.
28 February 2025
Reply from Greenbelt Group Ltd
Hello,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Greenbelt
Fantastic customer service
Fantastic customer service. It was a pleasure speaking to David.
25 February 2025
Reply from Greenbelt Group Ltd
Hi Maggie,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Greenbelt
Swift response and service …
The lady I spoke to was lovely and very swift at dealing with my enquiry.
Thank you
19 February 2025
Reply from Greenbelt Group Ltd
Hi Keena,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Greenbelt
Reply from Greenbelt Group Ltd
Hello,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Greenbelt
Janet was superb
Janet was superb. She preempted what I needed and was very efficient. Thank you Janet!
14 February 2025
Reply from Greenbelt Group Ltd
Hello,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Greenbelt
Resolved my query.
Very friendly. Understood my query and helped resolve it. Plus put in the process to avoid a reoccurance.
13 February 2025
Reply from Greenbelt Group Ltd
Hello,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Greenbelt
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