Greatmats.com Corporation Reviews 

9,841
TrustScore 4.5 out of 5

4.7

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Rated 4 out of 5 stars

Unfortunately I am unable to give 5 stars. The flooring was delivered with accuracy and I'm glad my husband was here. All the boxes came in separately but on the same truck. The shipping details were... See more

Rated 5 out of 5 stars

The mats we bought were the perfect flooring for our childcare center. Eric assisted me in the choice and helped with the quantity we needed, even when we chose to change the order to include our inf... See more

Rated 5 out of 5 stars

Quick responses from Salesperson on quote requests. Competitive pricing. Immediate support from Mandy in Customer service and others at Greatmats when I reported that my order delivery from TForce F... See more

Rated 5 out of 5 stars

The delivery came earlier than initially told which was wonderful. The product installed easily and looks and feels amazing. The customer is very pleased with the end result.

Company details

  1. Flooring Store

Written by the company

Greatmats is a premier e-commerce retailer of quality flooring and mats for specialty uses, including fitness and athletic centers, martial arts studios, dance studios, dog training facilities, equestrian centers, home gyms, residential basements, rooftop decks, public and school playgrounds. Our experienced representatives are able to help you select the best products for your project when you need assistance. Founded in 1999 to provide unique flooring solutions for specialty uses, we believe that by serving our customers with integrity, we will have a long-lasting and successful company that will benefit our customers, employees, and community. Greatmats also focuses on sustainability by providing products manufactured from recycled material when possible, reducing waste by sourcing durable and long-lasting products, and using renewable energy at our headquarters. Explore our Buyer's Guide with thousands of resources for unique flooring ideas, project inspiration, how-to guides, and video tutorials. With our floor visualizer and planner, you can plan your room layout and visualize what the space will look like. Greatmats has accumulated over 15,000 reviews and an A+ rating with the Better Business Bureau, attesting to our commitment to excellent customer service and superior products. You can trust and expect Greatmats to provide great service and products.

Written by the company


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

10K reviews

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Replied to 92% of negative reviews

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4.7

All reviews

(9,841)

500 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Matting for dog training

I ordered matting for dog training in my basement. Beth helped me with picking the right product and figured out how much I would need based on the measurements and extra for trimming. She also recommended the smaller tiles to avoid freight charges. The mats arrived quickly and are very easy to install. My pup couldn't wait to do zoomies and I was pleased to see the excellent traction of the mats while she did so. Excellent product and service!

19 May 2026
Rated 5 out of 5 stars

Floor Tape

I am always able to call & order more tape for the floor we purchased in 2020 without any troubles. They are awesome to work with!

16 May 2026
Rated 4 out of 5 stars

It was a long process

This was my first time ordering mats for our cheer team and Greatmats came recommended by another high school with a glowing review.

Unfortunately we had an issue with delivery to the wrong address and damage to the mats. It was a process and did take awhile but after working with Mandy over several weeks we were able to come to a solution that worked out well.

I gave a 4 star instead of a 5 star simply based on the delivery and damage issue, the mats themselves are great and of good quality and I would recommend Greatmats (we actually ordered a 3rd mat), just be super aware of where your delivery is going and check for damage immediately.

23 April 2026
Rated 5 out of 5 stars

Garage mats for wet areas during ski season

I have received my mats and the edging. The material looks well constructed and the dimensions are as advertised. I have not put them in place yet because I’m waiting for my renovations to be completed.

The products came in two boxes. The FedEx ticket indicated as such but only one box was delivered on the day expected. It took FedEx s couple of days to deliver the second box. I contacted FedEx about the missing box but they never acknowledged me. The package luckily showed up so I am happy!

Ordering the product on your website was easy and the videos showed me exactly what edging I needed.

12 May 2026
Rated 5 out of 5 stars

Genuinely friendly and helpful customer service

I originally worked with Greatcoats 8 years ago when we started our studio, and again this summer for our studio expansion. I was able to do just about everything I needed on the website which was great. I ended up calling their customer service line for a shipping clarification and their employees were genuinely friendly and very helpful. Everything arrived quickly and in great condition.

2 May 2026
Rated 1 out of 5 stars

I ordered custom rolls

I ordered custom rolls, and one of them came 3 feet longer than it should have. When I brought this to the attention of the company they let me know that dimensions are not exact, and that it's normal to need to cut the Marley ourselves....very misleading.

30 April 2026
Greatmats.com Corporation logo

Reply from Greatmats.com Corporation

We are sorry to hear that this customer feels as though they were misled. While we do offer cut lengths to help our customers, it is stated on the product page of the Greatmats website that cut lengths may be sent longer than ordered. Final cutting is a part of installing most types of flooring.

Rated 4 out of 5 stars

We were very satisfied with the carpet…

We were very satisfied with the carpet squares, they were easy to install and make corrections as needed. The customer representative, whose name was Beth was fantastic to work with and made the whole process very easy. The only issue we had was the arrows on the underneath side showing the direction to lay the carpet mats were very difficult to see.

1 May 2026

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