Greatmats.com Corporation Reviews 

9,847
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 511 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, describing items as sturdy and excellent for various uses, often noting easy installation. Many people appreciate the helpful and knowledgeable staff who assist with product selection and ordering. The purchasing process is generally smooth, with numerous consumers highlighting fast and timely delivery of their orders. However, some customers also noted issues with delivery, experiencing delays, incomplete shipments, or problems directly with trucking companies. A few other people also felt that product dimensions were not always exact, requiring trimming or not fitting as expected, which led to some dissatisfaction.

What people talk about most

Product

Customers had positive experiences with the product, frequently praising its quality, ease of installation,... See more

Quality

Users describe positive interactions with quality, frequently praising the products as sturdy, thick, and... See more

Delivery service

People report positive experiences with delivery service, often highlighting fast shipping times, with some... See more

Order

Reviewers mention positive feedback about the ordering process, often describing it as simple, easy, and a... See more

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, knowledge, and excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered matting for dog training in my basement. Beth helped me with picking the right product and figured out how much I would need based on the measurements and extra for trimming. She also recomm... See more

Rated 5 out of 5 stars

I have received my mats and the edging. The material looks well constructed and the dimensions are as advertised. I have not put them in place yet because I’m waiting for my renovations to be c... See more

Rated 5 out of 5 stars

The delivery came earlier than initially told which was wonderful. The product installed easily and looks and feels amazing. The customer is very pleased with the end result.

Rated 5 out of 5 stars

Just finished installing the mats. Thanks to Eric, all went well. Everything went together as expected and the mats finish great. It’s hard physical labor. Wow. One thing I would change if I were do i... See more


Company details

  1. Flooring Store

Written by the company

Greatmats is a premier e-commerce retailer of quality flooring and mats for specialty uses, including fitness and athletic centers, martial arts studios, dance studios, dog training facilities, equestrian centers, home gyms, residential basements, rooftop decks, public and school playgrounds. Our experienced representatives are able to help you select the best products for your project when you need assistance. Founded in 1999 to provide unique flooring solutions for specialty uses, we believe that by serving our customers with integrity, we will have a long-lasting and successful company that will benefit our customers, employees, and community. Greatmats also focuses on sustainability by providing products manufactured from recycled material when possible, reducing waste by sourcing durable and long-lasting products, and using renewable energy at our headquarters. Explore our Buyer's Guide with thousands of resources for unique flooring ideas, project inspiration, how-to guides, and video tutorials. With our floor visualizer and planner, you can plan your room layout and visualize what the space will look like. Greatmats has accumulated over 15,000 reviews and an A+ rating with the Better Business Bureau, attesting to our commitment to excellent customer service and superior products. You can trust and expect Greatmats to provide great service and products.

Written by the company


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

10K reviews

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Replied to 92% of negative reviews

Typically replies within 48 hours

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4.7

All reviews

(9,847)

507 reviews in the last 12 months

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Rated 5 out of 5 stars

Genuinely friendly and helpful customer service

I originally worked with Greatcoats 8 years ago when we started our studio, and again this summer for our studio expansion. I was able to do just about everything I needed on the website which was great. I ended up calling their customer service line for a shipping clarification and their employees were genuinely friendly and very helpful. Everything arrived quickly and in great condition.

2 May 2026
Rated 1 out of 5 stars

I ordered custom rolls

I ordered custom rolls, and one of them came 3 feet longer than it should have. When I brought this to the attention of the company they let me know that dimensions are not exact, and that it's normal to need to cut the Marley ourselves....very misleading.

30 April 2026
Greatmats.com Corporation logo

Reply from Greatmats.com Corporation

We are sorry to hear that this customer feels as though they were misled. While we do offer cut lengths to help our customers, it is stated on the product page of the Greatmats website that cut lengths may be sent longer than ordered. Final cutting is a part of installing most types of flooring.

Rated 4 out of 5 stars

We were very satisfied with the carpet…

We were very satisfied with the carpet squares, they were easy to install and make corrections as needed. The customer representative, whose name was Beth was fantastic to work with and made the whole process very easy. The only issue we had was the arrows on the underneath side showing the direction to lay the carpet mats were very difficult to see.

1 May 2026
Rated 3 out of 5 stars

Service is excellent, but ...

I saw the reply.
It's not the monitor.
I saw the larger, apparently customer example and the colors were as I expected, gray and light brown.

Service is excellent. Good people.

Quality of interlocking carpet tile is questionable. However, they interlocked well.

2 items:

The 2' squares had a lot of "fuzz" on them. it was as if the carpet material was coming apart, in the box.

I placed 30 interlocking carpet tiles, but stopped before finishing the work. I guess I'll get around to finishing it after awhile.

I started to vacuum the squares before placing them. When I vacuumed the 30, the machine container and filter clogged up -which has never happened. I'll vacuum the other tiles before and after placing.

The color was suppose to be "tan". But instead of being like the sample install picture, a light golden oak, they appeared to have a, how do i say it, a bit of a pinkish cast. But, still sorta tannish. I can live with it. Other's who have seen it, do not completely enjoy the view. Nice to walk on.

Now having to re-consider the source and color of the larger area we were planning to carpet; possibly using the 2' interlocking tiles.

28 April 2026
Greatmats.com Corporation logo

Reply from Greatmats.com Corporation

Thank you for your review. The mentioned loose carpet fibers are created while the interlocking edges of the tiles are being cut during the manufacturing process. After being vacuumed a couple of times, this shouldn't be an issue at all. All screens depict color differently, so we do offer free samples of our products to allow customers to see and feel the material before orders are placed.

Rated 3 out of 5 stars

Disappointed with discontinuation of original tile selection

Half way through our basement floor tiling, the ones we were purchasing were discontinued. Discussion with company reps say the other product is compatible but more expensive. We purchased these and only noticed a small texture difference. Not worth the extra $2.00 per tile. We aren’t sure whether we will finish our basement project with the substitute tile or come up with a different plan.

23 April 2026
Greatmats.com Corporation logo

Reply from Greatmats.com Corporation

We are sorry to hear of the disappointment our customer feels with this product change. The new product line is an upgraded version of the original and offers a tile with more realistic woodgrain texture and new colors.

Rated 5 out of 5 stars

Great experience with Great Mats

The website is so easy to use and place orders. Shipping was fast and the product very high quality. Installation is quick and easy, even doing a checkerboard pattern! This is the second home we have used it in. Perfect for my craft room in the basement!

27 April 2026

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