Had to return some hiking shoes that had started falling apart after 6 months. Maria was extremely helpful. She patiently assisted us trying about 10 other pairs on. Instead of replacing we upgraded.... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
We had a family trip to the boot section of the Cardiff store this morning and were helped brilliantly by Morgan T and purchased one set of male adult boots and will be ordering two more sets for two... See more
Company replied
Called in at Go Outdoors Keswick whilst on holiday to look for some new walking gear for my wife and son this lunchtime . The staff were fantastic and helpful Scott, Sienna and Chloe upstairs on foot... See more
Company replied
Really impressive customer service from Christina in the Tunbridge Wells GO Outdoors store. I showed her three different shoe types from their broad selection and she immediately went and got me each... See more
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Company details
About GO Outdoors
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
United Kingdom
- 0330 008 1555
- www.gooutdoors.co.uk
4.5
Excellent
271K reviews
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Very helpful and polite staff
Very helpful and polite staff. Could not recall which rails
I had taken items from into the changing rooms, staff very happy to put them back for me. Think you could do with trade name boards above each set of makers items.Toilets were clean and had been replenished.
7 September 2026
Unprompted review
Reply from GO Outdoors
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Came here looking for a new pair of…
Came here looking for a new pair of walking shoes and was helped by Gavin. What an extremely knowledgeable and helpful person. He took great care to give me advice and tailored recommendations to what I needed. Excellent service thank you Gavin!
7 September 2026
Unprompted review
Reply from GO Outdoors
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
I didn’t place an order with this…
I didn’t place an order with this company, but I’m getting emails as if I did. I tried reaching out about the issue and have not heard back.
20 August 2026
Reply from GO Outdoors
Hello,
Feedback is always important to us and we very much appreciate you leaving a review and giving us 5 stars.
Thank you for choosing to shop with us.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
So very helpful
When I asked for help, two colleagues helped, one of whom took additional time to show me options.
Thank you.
7 September 2026
Unprompted review
Reply from GO Outdoors
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Tim in footwear is soooo knowledgeable…
Tim in footwear is soooo knowledgeable and helpful! Thank you!!!
7 September 2026
Unprompted review
Reply from GO Outdoors
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
I think their online shoppping needs to be improved.
Everything is so slow. Took ages for my things to arrive at the shop to collect and i'm still waiting for a refund 10 days later. Plus one pair of shorts were supposed to be a size 14 and so tight I couldn't even fasten them despite ordering other things in the same size which fit me fine. I wouldn't buy on line from them again. I would go into a shop but never again on line.
21 August 2026
Reply from GO Outdoors
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Great Kit and helpful staff
Always helpful and friendly staff with a good selection of quality kit.
21 August 2026
Reply from GO Outdoors
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
Need advice on purchasing a coat, ask for Paul F, brilliant
We asked Paul F for some advice on getting our daughter a decent coat for her college course.
He was very knowledgeable and helpful.
His time was very much appreciated as we ( and our daughter, for once!) came away knowing we had purchased the right coat! Plus he gave us unpressured advice on how to care and prolong the longevity of the coat.
Great selection of everything with a good range of prices.
Will definitely be going back and even bought a members card.
6 September 2026
Unprompted review
Reply from GO Outdoors
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Reply from GO Outdoors
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
I found everything I wanted and all the…
I found everything I wanted and all the staff I spoke to were very helpful.
7 September 2026
Unprompted review
Reply from GO Outdoors
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Replacement Merrell shoes
Went for some replacement Merrell hiking shoes, will only buy Merrell as they have the arch support built in, not a lot to choose from and didn’t have my size in one of the pairs I wanted to try, but did manage to get a pair.
Every one was very pleasant, overall a very good experience.
7 September 2026
Unprompted review
Reply from GO Outdoors
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Go Outdoors Customer Care Team
Your stock on carp and coarse fishing…
Your stock on carp and coarse fishing is very poor, you have bate chairs, bag's, coat's but the smaller stuff like method feeders, float stops,if your going to sell fishing tackle you have to stock everything, people won't come and buy one item and go somewhere else for the rest like Angling Direct
28 August 2026
Reply from GO Outdoors
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Lovely Denise
Lovely Denise helped me out with a pair of waterproof walking shoes for a trip to Norway and she took time to make a fuss over our dog ,then found some socks for us .
Matt served us very politely explaining all the various discounts.
Great place to shop
7 September 2026
Unprompted review
Reply from GO Outdoors
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Lina, What an unbelievable beautiful…
Lina what an unbelievable beautiful person helped me from start to finish she deserves a promotion.
7 September 2026
Unprompted review
Reply from GO Outdoors
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Great customer service very…
Great customer service very knowledgeable and helpful served by tom
7 September 2026
Unprompted review
Reply from GO Outdoors
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
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