GO Outdoors Reviews 

Can't praise Jess H enough, very polite and very helpful

2 items, 1 delivered correctly to address, other parcel someone elses order. Customer service asked me to return via Evri at the post office. No collection from my home address, new company policy and upto me to reorder my missing order, as if it was my mistake. Won't be reordering or using home delivery again. If it can't be delivered to my store for collection...I wont be bothering

Had to make a bit of an emergency stop over to get husbands hydraulic bike brake fixed at go outdoors cycle section in Bury

From the moment we met Tom the technician he gave us a verbal quote and then promptly got on with fixing the brake despite any outstanding work schedule he may already have to do. Nothing was too much trouble for him. He was full of advice on other matters too.
He told us it would be about an hour and true to his word it was done under the hour he then assisted in transporting the bikes back to ground floor level and ensured we received a discount for being members and part of caravan and camping club. What an outstanding service we had from him. Thank you Tom you made our day

Went in to get my son a fishing rod and Tom was so helpful. We had no idea what we needed and would have really struggled without him. He took his time to show us the best options for my boy and then helped us find all the additional bits we would need to get started. Would have been lost without him.

Great customer service and a good range of products to choose from.

Mariam was so helpful in the Brislington store. Really recommend going to the store for footwear and her help made me buy more than I intended as the sandals were reduced a lot.

Friendly service

My order hasnt arrived 2 weeks later. No response from customer service. Avoid.

When shopping today the young lady called Nana served us. She was very pleasant, nothing was too much trouble and she actually saved us 10% discount by explaining we qualified as Caravan Club members. It was really to experience good customer service, the store should be proud of Nana

Really disappointed with the customer service I received. I was looking to buy a pair of walking shoes and simply asked if I could have a particular size. The attitude I received made me feel as though I was asking the staff member to buy the shoes for me!

Brilliant service and items brought

Late!
Wrong item delivered
Still waiting on one order which no one seems to know where it’s gone
Still waiting for wrong/late items to be collected and a refund!

My order had arrived after I had left for the festival

Was helped by andy on the angling section, as always helpful and cheerful, both massively important in the retail environment, well done, and to be honest all the staff are very good 👍

I ordered 11am Thursday.Paid next day shipping.

Had reserved a camping pitch for Saturday.TjLhe packagewas sent with EVRI....Why?Package arrived the following Wednsdat smh

Order arrived in time for our camping trip

I did not receive an email letting me know my order was ready for collection even though the shop had it when I went in. Still not received my new membership card. Happy with the sandals though.

Courtney was really helpful in choosing a jacket. She showed me several options I might like, and since the jackets were security‑locked, she kindly unlocked them and waited while I tried them on. She was supportive and patient the entire time.

Very helpful and polite staff. Could not recall which rails
I had taken items from into the changing rooms, staff very happy to put them back for me. Think you could do with trade name boards above each set of makers items.Toilets were clean and had been replenished.

Came here looking for a new pair of walking shoes and was helped by Gavin. What an extremely knowledgeable and helpful person. He took great care to give me advice and tailored recommendations to what I needed. Excellent service thank you Gavin!