Arrived within the timescale on the website. Only issue I had was the waiting time on the phone to customer services. It took 45 minutes to speak to a person. (Starting at no 6 in the queue). Ov... See more
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Review summary
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Reviews shaping this summary
Polite, courteous staff enabled my wife too make a decision to purchase the item she wanted. We were offered complimentary refreshments in the time we were there. A special mention to Rebecca, a very... See more
I visited Mappin and Webb at St Ann's Square Manchester and from the moment I entered the store Jayson couldn't do enough to help me. He was extremely helpful, pleasant and knowledgeable about the e... See more
Company replied
Easy to order, having visited their shop first to confirm the correct ring size (they were very helpful) and next day delivery was as promised and on time. Very pleased with both items ordered. The... See more
Company details
About Goldsmiths
Written by the company
SHOP Jewellery
SHOP Watches
SHOP Engagement Rings
EST. 1778
With more than 230 years of tradition and experience, our first showroom opened in Newcastle in 1778. We were the jewellers who made the Rugby League Trophy, and we were the UK's first appointed stockist of Rolex watches in 1919.
Through the years, Goldsmiths has been elevated and transformed into a dynamic destination for luxury watches such as Rolex, OMEGA, Tudor, TAG Heuer, Breitling and Cartier.
Today, Goldsmiths is the one of the leading quality jewellers in the UK with over 90 showrooms in every major town and city from Aberdeen to the south coast and Northern Ireland, selling fine jewellery and diamonds.
It all comes down to one thing: we love what we do, and it shows. Big or small, gold or silver. We love it all and our team is expertly trained to help you find and keep safe items you will treasure forever.
If our service has fallen below your expectations and you are not entirely happy with your recent experience, please raise a formal complaint by contacting customer.relations@thewosgroup.com
Contact info
4.4
Excellent
29K reviews
Asks customers to review
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Replied to 99% of negative reviews
Typically replies within 48 hours
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lovely watch
2 August 2026
Reply from Goldsmiths
Hello,
Thank you for your review!
We're delighted to hear that you love your watch. We hope it brings you many years of enjoyment, and we truly appreciate you taking the time to share your feedback.
Thank you for choosing us, and we look forward to welcoming you back in the future.
Kind regards,
Kiera
Great service order came within 24hrs
5 August 2026
Reply from Goldsmiths
Hi Karen Watts,
Thank you your 5* review,
I am so pleased that you had great service and the order came in expected time.
Thank you for your purchase,
Kind Regards,
Mia-Lilly
Had a good experience at Goldsmith Tom…
Had a good experience at Goldsmith Tom was great and staff love my purchase thank you very much Mr Lewis
4 August 2026
Unprompted review
Reply from Goldsmiths
Hi Theodore Lewis,
Thank you so much for taking the time to write a 5* review on the service you received from Tom. I will be sure to pass your feedback on and we look forward to welcoming you back soon.
Best Regards,
Mia-Lilly
Watch was supplied as a sale item
Watch was supplied as a sale item, on receipt was obviously ex display but this was not mentioned in the purchase process. No instruction book provided. Communication ok. Order process Ok. Finance a little glitchy. Product was very well packed; delivery was ok but outside specified timeslot, although to be fair only slightly. I have downgraded this review today as the watch is in the process of being returned as it has a mechanical fault.
5 August 2026
Reply from Goldsmiths
Thank you for your feedback.
We're pleased to hear you found the ordering process straightforward, our communication satisfactory, and that the watch was well packaged. We're sorry to learn that the watch appeared to be an ex-display item and that this wasn't made clear during the purchase process.
If you would like us to look in to this for you please contact webenquiries@goldsmiths.co.uk with you order information and they will be happy to assist.
Best Regards,
Mia-Lilly
Diamond Earrings
I visited Mappin and Webb at St Ann's Square Manchester and from the moment I entered the store Jayson couldn't do enough to help me.
He was extremely helpful, pleasant and knowledgeable about the earrings I was interested in. Jayson showed me a few different options and I went for the lab grown diamonds which he ordered for me and they were delivered the very next day . Jayson then followed up on my store visit and checked in with me the following day to see if my diamond earrings had arrived and if I was happy with them. I will certainly pay Jayson a visit again for my next piece of jewellery.
3 August 2026
Reply from Goldsmiths
Hi Karen Hark,
Thank you for your wonderful feedback.
We're delighted to hear that Jayson provided such a helpful, knowledgeable, and attentive service during your visit to our St Ann's Square showroom. It's great to know he was able to help you find the perfect pair of lab-grown diamond earrings and that the delivery and follow-up exceeded your expectations.
We’ll be sure to pass on your kind comments to Jayson. We look forward to welcoming you back for your next jewellery purchase.
Many Thanks,
Mia-Lilly
Helpful and lovely staff!
31 July 2026
Reply from Goldsmiths
Hi Francesca Forde,
Thank you for your kind feedback.
We're delighted to hear you found our staff helpful and lovely. Providing a warm and welcoming experience is very important to us, and it's wonderful to know this was reflected during your visit.
We look forward to welcoming you again soon.
Kind Regards,
Mia-Lilly
Easy order procedure and the gift…
Easy order procedure and the gift arrived the next day beautifully wrapped
5 August 2026
Reply from Goldsmiths
Hello Tracey,
Thank you for your wonderful review!
We're delighted to hear that you found the ordering process easy and that your gift arrived the very next day, beautifully wrapped. We know how important presentation is, especially when purchasing a gift, so it's great to know everything arrived just as expected.
Thank you for choosing us and for taking the time to share your feedback. We hope to welcome you back again soon!
Best wishes,
Kiera
First class from order to delivery
5 August 2026
Reply from Goldsmiths
Hello Kay,
Thank you for your wonderful review!
We're delighted to hear that your experience was first class from the moment you placed your order through to delivery. Providing excellent service every step of the way is what we strive for, so it's great to know we delivered on that promise.
Thank you for choosing us and for taking the time to share your feedback. We look forward to serving you again in the future.
Best wishes,
Kiera
Faulty items sent out twice …
Ordering and receipt of items were very efficient but I had to return my first watch as it was faulty and they acknowledged that and asked if I wanted a refund or replacement. It was a beautiful piece and I plummeted for a replacement which was sent out, I received the second watch and unfortunately that two was faulty and had to be returned. I suspect it’s the same fault as the first as neither watch would work. I am currently awaiting a refund because I have lost all faith in this product. This was an expensive purchase, a £2000 watch and I would have expected a better service, I don’t think I will purchase again from this company
5 August 2026
Reply from Goldsmiths
Hello Pam,
Thank you for taking the time to share your feedback.
We're pleased to hear that the ordering process and delivery of your items were efficient. However, we're very sorry to learn that both watches you received were faulty, especially given the significant investment involved. We completely understand how disappointing and frustrating this must have been, particularly after choosing a replacement in the hope that the issue had been resolved.
This is not the experience we want for our clients, and we regret that your confidence in both the product and our service has been affected. We appreciate you bringing this to our attention and sharing the details of your experience.
If there is anything further you would like us to review, please contact our Client Experience team at client.experience@thewosgroup.com, quoting your order details, and we will be happy to look into this for you.
Thank you again for your feedback, and we apologise for the disappointment caused.
Best wishes,
Kiera
Reply from Goldsmiths
Hello Jonathan,
Thank you for your review!
We're delighted to hear that your order arrived promptly and that it was presented beautifully in its presentation box. We know that the little details make all the difference, so it's wonderful to know that your experience met your expectations.
Thank you for choosing us, and we hope to welcome you back again soon.
Kind regards,
Kiera
Reply from Goldsmiths
Hello Amanda,
Thank you for your wonderful review!
We're delighted to hear that you were pleased with the great price, speedy delivery, and your beautiful ring. It's always rewarding to know that both our products and service have met our clients' expectations.
Thank you for your kind words and for choosing us. We hope you enjoy your ring for many years to come and look forward to serving you again in the future.
Kind regards,
Kiera
Reply from Goldsmiths
Hello Mo,
Thank you for your review!
We're delighted to hear that you received great service. Your feedback means a lot to us, and we'll be sure to share your kind words with the team.
Thank you for choosing us, and we look forward to welcoming you back again soon.
Best wishes,
Kiera
Reply from Goldsmiths
Hello Elizabeth,
Thank you for your review!
We're pleased to hear that your delivery arrived as promised and that the driver was courteous throughout the experience. Providing reliable delivery and excellent service from start to finish is very important to us.
Thank you for taking the time to share your feedback. We hope to serve you again soon!
Best wishes,
Kiera
Reply from Goldsmiths
Hello Lesley,
Thank you for your review!
We're delighted to hear that you received friendly and helpful service from our team. Providing a welcoming and supportive experience is something we take great pride in, so it's wonderful to know this was reflected in your visit.
We appreciate your feedback and look forward to welcoming you back again soon.
Kind regards,
Kiera
Unimpressive service
Item purchasing process was very good and product great, however your contracted courier took 3 days to deliver compared with your 1 day guarantee.
Once the item was delivered it was all knotted up in the box corner and not placed within the presentation tabs, creating a very difficult time unravelling.
Based upon this and a not very helpful customer service chat on the missed delivery date I am not sure if I will purchase from you in the future.
4 August 2026
Reply from Goldsmiths
Hi Mr D Elder,
Thank you for leaving feedback,
We're pleased to hear you were happy with the purchasing process and the product itself.
We're sorry to learn about the delivery delay, the presentation of the item on arrival, and your experience with customer service.
Please contact us at webenquiries@goldsmiths.co.uk so we can look into this further and address your concerns.
Kind Regards,
Mia-Lilly
The whole process from Ordering on line…
The whole process from Ordering on line to receiving the watch less than 24hrs later was very good
2 August 2026
Reply from Goldsmiths
Hi Linda Bonsall,
Thank you for your 5* review.
We are pleased to hear that you found the ordering process smooth and you received your purchase in expected time.
Best Regards,
Mia-Lilly
I ordered a pair of earrings and they…
I ordered a pair of earrings and they arrived the next day . They were packaged well. Great service.
4 August 2026
Reply from Goldsmiths
Hi Sue Firth,
Thank you for your wonderful review,
We're delighted to hear your earrings arrived quickly and were well packaged. We appreciate your kind comments and hope to welcome you back again soon.
Kind Regards,
Mia-Lilly
I bought two matching diamond 2ct…
I bought two matching diamond 2ct diamond tennis bracelets to be gifted for my wife’s 40th and daughter’s 21st. Both have broken with normal wear within the fist 6 months and within a few weeks of each other. We took the first one back to the store a few days ago, which had been sent off for assessment. Today the 2nd one broke. We have been told that it will be 11 weeks for the report before a decision will be made. I am of the opinion that these are poor quality, not fit for purpose and we should be refunded. Very poor customer service especially given that these were both important and cherished gifts. I have a very extensive purchase history with Goldsmiths and I will not be making more in the future. Very poor service.
4 August 2026
Unprompted review
Reply from Goldsmiths
Hi David Booth.
Thank you for your feedback.
We're sorry to hear about the issues you've experienced with both bracelets and the disappointment this has caused, particularly given their significance as special gifts.
We understand your concerns regarding the product quality and the assessment process. Please contact us at webenquiries@goldsmiths.co.uk so we can review this matter further and assist you.
Kind Regards,
Mia-Lilly
It’s it’s beautiful
It’s it’s beautiful. My daughter loves it. It was for her birthday thank you so much.
4 August 2026
Reply from Goldsmiths
Hi Suzanne Borley,
Thank you for your 5* review.
We're delighted to hear your daughter loves it and that it made a special birthday gift.
Thank you for choosing Goldsmiths.
Kind Regards,
Mia-Lilly
The product I purchased is beautiful…
The product I purchased is beautiful and arrived promptly in a lovely display box, ready to be gifted.
4 August 2026
Reply from Goldsmiths
Hi,
Thank you for your 5* review,
We're delighted to hear you love your purchase and that it arrived promptly in a beautiful presentation box, ready for gifting. We appreciate your kind comments and hope to welcome you back again soon.
Many Thanks,
Mia-Lilly
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