The people at Ajax really goes the distance to make it easy; not only for the end-user, but for installers as well. Their products and services offer practical solutions to real-world challenges. Sol... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I own a second home in Spain, its in the country and we often have local power cuts, the alarm system battery will cover for most but not all. We can be left without alarm cover for days until someon... See more
Company replied
Fine system, works perfectly. Installation was done by a security company, but was relatively easy to install. The alarm does not go off immediately there is a time lag of around 20-30 seconds for it... See more
Company replied
I’m using both the different type of sensors with a hub and also the camera system. The hub and the sensors are superb the camera system is okayish vs competitors (you could perhaps find better soluti... See more
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Company details
Information provided by various external sources
Ajax alarm system — The most awarded wireless security system in Europe
Contact info
Sklyarenko 5, 04073, Kyiv, Ukraine
- hello@ajax.systems
- ajax.systems
4.8
Excellent
12K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Great product and excellent support…
Great product and excellent support team that can be reached 24/7
Thank you
6 November 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Top-level quality
Top-level quality, both in terms of equipment performance and technical support. I have been working with Ajax Systems products for over 5 years and have installed their devices in apartments, private houses, factories, and commercial premises.
There is always a solution to every situation. They continuously improve their products through software updates and regularly introduce new features and innovative products.
I highly recommend Ajax Systems!
5 November 2026
Unprompted review
Reply from Ajax Systems
Hello Oleksandr!
Thank you very much for your continued trust in Ajax over the past five years and for sharing such detailed feedback! We’re delighted that our products and technical support have consistently met your expectations across such a wide range of projects. We truly appreciate your recognition of our ongoing improvements, software updates, and new developments. Your recommendation means a lot to us!
Best regards,
Max Brin
Fast reacting Technical support team
Fast reacting Technical support team. Had issue with new account, all was resolved efficiently and on time.
5 November 2026
Unprompted review
Reply from Ajax Systems
Hello Oxana!
Thank you for your positive feedback! We’re glad to hear that our technical support team was able to resolve the issue with your new account efficiently and within the expected timeframe. We truly appreciate your trust in Ajax!
Best regards,
Max Brin
I have just upgraded my Phone and was…
I have just upgraded my Phone and was having trouble reconnecting to the ajex App.
The support staff were just great and helpfull within no time i was reconnected to my app
Thanks
5 November 2026
Unprompted review
Reply from Ajax Systems
Hello Peter,
Thank you for sharing your experience. It is great to hear that our support team was able to assist you promptly and help you get reconnected to your application after upgrading your phone. We appreciate your feedback and are glad the transition went smoothly.
Best Regards,
Max Brin
Superb support team!
Personally I think it’s an unnecessary hassle I have to download and install telegram just to reach the Ajax tech support team.
But the time and effort this team puts into their customers, is amazing!
They really took their time investigating my case, and were really helpful and friendly. Even though my problem was about adding third party hardware to the Ajax ecosystem.
This is an experience I haven’t had too often sadly, dealing with other helpdesks and support teams.
Great work Ajax!
5 November 2026
Unprompted review
Reply from Ajax Systems
Hello Gust,
We appreciate you taking the time to share your feedback with us. We are glad you enjoyed your experience with our support team and felt well assisted. Your comments regarding the requirement to install a specific messaging application to reach our helpdesk have been noted, as we understand that downloading additional software can feel like an extra step. It is rewarding to know that our team successfully assisted you with integrating external equipment and provided patient, friendly service. We always aim to deliver thorough and helpful guidance for all inquiries. Your insights are valuable to us as we continue to refine our services.
Best Regards,
Max Brin
Question was quite quick resolved
Question was quite quick resolved. Conversation started in dutch, but continued in english. Not a problem, although it was not what I expected.
4 November 2026
Unprompted review
Reply from Ajax Systems
Hello Erik,
We are glad you enjoyed your experience and that we resolved your query quickly. We appreciate the feedback about the language shift and will work to keep our communication consistent.
Best Regards,
Max Brin
Reply from Ajax Systems
Hello!
Thank you for your kind feedback! We’re delighted to hear that you’re satisfied with the quality of our products and the service provided by our team. Your trust in Ajax means a lot to us!
Best regards,
Max Brin
I recently changed my broadband…
I recently changed my broadband provider, and since making the change, my system has stopped working.
I contacted your customer service team for assistance, but unfortunately, I did not receive the support or guidance I needed to resolve the issue.
4 November 2026
Unprompted review
Reply from Ajax Systems
Hello Lax,
We have checked the enquiries against the data we hold for the first name and surname you provided on the TrustPilot platform.
We found an email describing the issue you mentioned in your review.
The email was received by us at 11:55; we replied at 12:00 and requested the following information required for the investigation:
1. Which Ajax device are you trying to connect to the router (for example, Hub, Hub 2 Plus, DoorBell, or camera)?
2. How is the device connected to the router: via an Ethernet cable or via Wi-Fi?
3. What is the current colour or status of the LED indicator on the device (such as the front logo on the hub)?
4. What is the 8-character device ID (located under the QR code on the back of the device)?
Please check your spam folder; our reply may have been sent there by your email client.
Kind regards,
Max Brin
Ajax technical support
I have recently installed an Ajax Alarm network which is working perctly. My home was already equipped with video cameras from different well known manufacturers . To integrate my cameras to my Ajax Alarm network I requested some help from Ajax support, and I want report that the technical support from Ajax was extremly efficient! They answer to my mail requests by return with a very clear answers . They sorted out my problems with a clear solution and guidance either in french or in english language. Ajax has the most efficient technical support I ever requested for help. All my video cameras are integrated in my Ajax Alarm network and the network is working perfectly .
4 November 2026
Unprompted review
Reply from Ajax Systems
Hello,
We are glad you enjoyed your experience with our technical assistance team and are pleased to hear that your security system is functioning well. We appreciate your positive feedback regarding the support you received when connecting your existing video equipment to our network. Our goal is to provide clear, helpful guidance in multiple languages, including French and English, to ensure all integration processes are completed smoothly. It is rewarding to know that our team was able to address your inquiries promptly and resolve the compatibility challenges you encountered with your cameras. We are committed to maintaining this level of efficient service for all our users. Thank you for taking the time to share this detailed account of your experience with our services. We remain available to assist you with any future technical needs or system adjustments to ensure your home security setup continues to operate reliably.
Best Regards,
Max Brin
Excellent Wireless Range and Great…
Excellent Wireless Range and Great Support
Very user-friendly system with excellent wireless range. The devices have a sleek, modern design and look very professional once installed. Technical support has been excellent, and the overall experience has been very positive. Highly recommended so far!
3 November 2026
Unprompted review
Reply from Ajax Systems
Hello David,
Thank you for sharing your positive experience. We are pleased to hear that you find the system user-friendly, appreciate the modern design of the devices, and are satisfied with the wireless range. It is also great to know that our technical support team provided excellent assistance. Your recommendation is highly appreciated.
Best Regards,
Max Brin
I had a Hub that was on a space but…
I had a Hub that was on a space but didnt find the Hub on my App, Ajax support gave me step by step instructions to locate Hub and i could delete the space.
3 November 2026
Unprompted review
Reply from Ajax Systems
Hello Michael,
We are glad you enjoyed your experience with our support team. We are pleased our step-by-step guidance helped you locate the device and manage your space. Thank you for sharing this positive feedback with us.
Best Regards,
Max Brin
Very good online support
The system is very nice, and I got very good help from the online support solving an important issue. Thank you
1 November 2026
Unprompted review
Reply from Ajax Systems
Hello João,
Thank you for sharing your positive experience. We are glad to hear that you find the system to be very nice and that our online support team was able to assist you in resolving your important issue. Your feedback is greatly appreciated.
Best Regards,
Max Brin
Units are are pricey- but are fantastic
Units are are pricey. Very usable platform and easy to navigate with multiple doorbell cameras. Looking forward to seeing wireless cameras that integrate with the platform!
2 November 2026
Unprompted review
Reply from Ajax Systems
Hello Wes,
We are glad you enjoyed your experience with our user-friendly interface and multiple doorbell camera integration. We appreciate your feedback regarding our pricing and are actively working on expanding our wireless camera options.
Best Regards,
Max Brin
Warranty Service and Communication
I’m still in the process of installing the flood protection system in my new apartment, but I can already tell that I chose the right brand. During installation, the plumber seriously damaged the faucet’s mounting platform, and even though it was physical damage, I was looking into replacing this part at my own expense—but the Ajax team really surprised me by offering to replace the part under warranty. After this experience, I’m absolutely certain that this brand and its products can be trusted.
2 November 2026
Unprompted review
Reply from Ajax Systems
Hello Tetiana,
We are glad you enjoyed your experience with our support services during the setup of your new water safety equipment. It is wonderful to hear that our decision to cover the damaged component under our guarantee helped resolve a stressful situation caused during the setup process. We always aim to provide practical assistance when unexpected issues arise, even when they involve accidental harm from third-party installation. Your confidence in our reliability and the quality of our protection systems means a great deal to us. We remain committed to delivering dependable security solutions and helpful assistance whenever you need us. Thank you for sharing this positive feedback.
Best Regards,
Max Brin
Amazing customer service
Fantastic products and the customer service is fantastic
1 November 2026
Unprompted review
Reply from Ajax Systems
Hello Jayesh,
We are glad you enjoyed our helpful staff and our quality items. Thank you.
Best Regards,
Max Brin
Gold product.
Gold product.
Easy installation.
Excellent support by Ajax and the Spanish dealer.
Fullyrecommendable.
30 October 2026
Unprompted review
Reply from Ajax Systems
Hello Jose,
Thank you for sharing your positive experience with the product and the straightforward setup process. It is also great to hear that you received excellent assistance from both the support team and the local distributor. Your recommendation is highly appreciated.
Best Regards,
Max Brin
Exceptional Technical Support &…
Exceptional Technical Support & Security Standards
As a security systems engineer/installer, I had an excellent experience with the Ajax Technical Support team. They provided clear, secure, and highly accurate steps to resolve complex access and permission management issues across multiple hubs. Their quick response time and strict adherence to security protocols are greatly appreciated. Highly recommended!
31 October 2026
Unprompted review
Reply from Ajax Systems
Hello Mohamed,
We are glad you enjoyed your experience with our technical assistance team. It is rewarding to know that our efforts to provide precise guidance for managing permissions and access across several hubs met your professional standards. We place a high priority on maintaining rigorous safety protocols and delivering prompt responses to ensure your installations run smoothly. Your feedback confirms that our commitment to these standards is helpful to specialists in the field. We appreciate you taking the time to share this detailed and positive evaluation of our services.
Best Regards,
Max Brin
Ajax recommendation
In our opinion, the Ajax alarm system is highly recommended. It is reliable, user-friendly and, what's more, easy to expand with additional devices such as smoke detectors and water leak sensors.
The leak detection system has already proven its value to us. It alerted us in time to a faulty water pump, allowing us to take action before any actual water damage occurred in our home.
We are also very pleased with Ajax's customer service. Questions are answered quickly, and the responses are clear and knowledgeable.
In short: an excellent alarm system, smart expansion options and outstanding customer service. We highly recommend Ajax!
31 October 2026
Unprompted review
Reply from Ajax Systems
Hello Joost,
We are glad you enjoyed your experience with our security system and appreciate you taking the time to share this positive feedback. We are happy to hear that the equipment has provided reliable protection and that the water sensor successfully prevented potential damage to your property by detecting a faulty pump early on. It is also rewarding to know that our efforts to provide clear, knowledgeable, and prompt support have met your expectations. Our goal is to offer dependable safety solutions that are easy to use and expand as your needs change, and we are pleased that our devices and customer service have given you peace of mind. Thank you for recommending our products and services. We remain committed to maintaining this level of quality and support for your home security needs in the future.
Best Regards,
Max Brin
Outstanding Technical Support and Excellent Follow-Up
Absolutely outstanding experience with Ajax Systems support!
Their technical support team is incredibly professional, knowledgeable and responsive. What really impressed me was how quickly they responded to my enquiries, providing clear, detailed explanations and genuinely helpful guidance.
What sets Ajax apart is their commitment to customer service. They don't just respond to your questions and leave it there — they actually follow up to make sure everything is understood and properly resolved.
As an IT and security solutions provider in South Africa, having reliable manufacturer support makes a huge difference. Ajax has certainly demonstrated the level of professionalism, technical expertise and customer care that gives us confidence in their brand and solutions.
31 October 2026
Unprompted review
Reply from Ajax Systems
Hello Muhammad!
Thank you very much for such a detailed and encouraging review! We’re delighted to hear that our technical support team has impressed you with their professionalism, expertise, responsiveness, and commitment to following up until every issue is properly resolved.
We truly value your perspective as an IT and security solutions provider in South Africa. Building strong relationships with our professional partners and providing reliable support are important to us. Thank you for your trust in Ajax and for choosing our solutions!
Best regards,
Max Brin
Excellent System
Excellent System. Would be even better if they put a cover of some description on the remote. Too easy to accidentally activate.
31 October 2026
Unprompted review
Reply from Ajax Systems
Hello!
Thank you for your positive feedback. While Ajax does not offer a physical cover for the SpaceControl key fob, you can enable built-in protection against accidental clicks directly in the Ajax app settings.
To configure this, open the app and go to Devices → SpaceControl → Settings (gear icon) → Accidental Press Protection. You can choose either "Long press" (holding the button for more than 1.5 seconds) or "Double press" (two presses within 0.5 seconds). This feature is supported on key fobs with firmware version 5.54.1.0 or higher. Additionally, your suggestion regarding a physical cover has been forwarded to our R&D team for consideration.
Kind Regards,
Max Brin
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