Ajax Systems Reviews 11,458

I sent a mail to Ajax support and got a reply within 15 min, apllied the info Ajax gave me and problem solved

Best system ever
Tried sevaral brands and products. No one can beat Ajax quality thanks for the great products!

TOP NOTCH speedy response.
Couldn't hope for better.
Great!
Thanks,
Luc

I have been working with AJAX products for many years in the UK market and they truly are class leading in the Intruder and Fire industry. They have managed to to design products with superior features and functions, yet very simple to install and configure. They lead the market with the latest technological developments, topped off with excellent technical support. They are not the cheapest option, but they are definitely the best value and miles ahead of the competition. Ajax is our go to choice for Security and Fire products.

Very fast, effective, and reliable assistance. Friendly staff who are always there to help you.

Great customer service, clear information and quick responses!

The app works as expected, good connectivity, simple and user friendly interface even for the older generation. What makes me appreciate it more is that the support when needed was flawless, quick and straight to the point. Highly recommend.

Good system, not cheapest but hard wired and reliable security camera system. The LED light on motion sense could be brighter, but all in all happy with the product.

Outstanding support, clear, efficient, and technically thorough, providing all necessary details and relevant resources in a single, well-communicated response.
Highly recommend. [SR00896963]

The Ajax system has been working really well. We have the cameras, NVR, alarm and doorbell. Very easy to configure and operate. My only ask, please update the doorbell to have more than one chirping sound.

Really good customer service from the installer to the office crew who facilitated the process. The advice I was given enabled me to get the configuration I wanted. Great company!

Great security system overall. Have had for 6 months. Love that we can remotely access video footage (the video quality is decent, can sometimes pick up enough detail to read number plates of cars that drive by the front of the house 20m away) Love that we can control the system on our phone, the UI is simple and straight forward. We’re able to use our Yale door locks, garage door and front gate from the Ajax app.

Only issue was a garage door read hardware which randomly thought the garage door is open and was setting off alarms. After a number of attempts by the installer at adjusting the read, it was replaced about a month ago. Hasn’t had any trouble since being replaced.

It took us sometime to fine tune the sensitivity and the direction of the detection devices. Indeed, they were reacting when domestic animals were circulating by night or when lawn mower robot was passing by. That was triggering the alarm very often! The installer was not of a great help. Consequently I was obliged to fine tune the sensitivity (down to low) and the direction myself to minimize false alarms. After one month use devices are working very well and the system is providing us a great peace of mind as they are also connected to a professional security house (ESG) that I wish hereby to thank as well. As the installer is no more answering his phone or extending any help I’m looking for another one accredited by AJAX (particularly for system expansion, maintenance or changing the batteries): you could be of help. Thanks so much

I would like to thank the customer service for the great help they provided me. I had a problem with a non-functioning siren and I knew nothing about the settings. Thanks to a very helpful approach and patient approach, the problem was finally solved. Once again, a big thank you to the great technical team that helps customers.

We had the Ajax alarm system installed in our new home. The system is very easy to use and reasonably priced.
Our supplier and installer “ Budget home security “ did a great job, no mess at all , absolutely first class job.

Having not grown up in the it/ai world, I was daunted with having to use websites, apps and bots. Ajax assisted me very graciously, and didn't disappear when initially this problem proved to be more challenging than originally anticipated. Thank you Ajax team.

Ever ready support team at Ajax.

A very good, reliable product that is relatively easy to install. Our local retailer is very nice and gives good pieces of advice.

Installed as a replacement for a hard wired system. Ajax designed and installed several sensors and cameras throughout the church building including the roof zone. Ajax smart system allows access to be controlled and off site monitoring is a huge help. Future additions with the potential to add fire monitoring is a great option. After six months we are delighted with Ajax.

I want to express my sincere appreciation for Ajax Systems' excellent support. Their team responded quickly and provided clear, helpful.Thanks