Always a good experience with goldsmiths either online or in store. The only thing I wish they would do both inshore and online is to complete the warranty card! They never do it. Other stores ive bou... See more
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Review summary
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The process of selecting and buying the watch was simple and easy. Unfortunately the courier service was very poor; the driver said there was no-one home when I was present and waiting the whole time.... See more
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The experience with Goldsmiths was good. The guy called Lawrence at Trafford Centre branch was brilliant. In terms of customer service, other staff members were average and below average really. Deliv... See more
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Welcomed by friendly staff. Even though the item we wanted wasn't stocked at the Peterborough branch The lady was very helpful and explained how we could find the item required. We ordered from the we... See more
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Company details
About Goldsmiths
Written by the company
SHOP Jewellery
SHOP Watches
SHOP Engagement Rings
EST. 1778
With more than 230 years of tradition and experience, our first showroom opened in Newcastle in 1778. We were the jewellers who made the Rugby League Trophy, and we were the UK's first appointed stockist of Rolex watches in 1919.
Through the years, Goldsmiths has been elevated and transformed into a dynamic destination for luxury watches such as Rolex, OMEGA, Tudor, TAG Heuer, Breitling and Cartier.
Today, Goldsmiths is the one of the leading quality jewellers in the UK with over 90 showrooms in every major town and city from Aberdeen to the south coast and Northern Ireland, selling fine jewellery and diamonds.
It all comes down to one thing: we love what we do, and it shows. Big or small, gold or silver. We love it all and our team is expertly trained to help you find and keep safe items you will treasure forever.
If our service has fallen below your expectations and you are not entirely happy with your recent experience, please raise a formal complaint by contacting customer.relations@thewosgroup.com
Contact info
4.4
Excellent
29K reviews
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Replied to 99% of negative reviews
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Easy to order next day delivery
5 August 2026
Reply from Goldsmiths
Hello,
Thank you for your review! We're delighted to hear that you found the ordering process easy and that your order arrived with our next-day delivery service.
We appreciate your feedback and are pleased that your experience was a positive one. Thank you for choosing us, and we look forward to serving you again soon.
Kind regards,
Kiera
Local store couldn’t remove links have to go to another city for that!
From buying on line to delivery it was great service and comminication.
Why 3 stars the watch I bought needed links removing I contacted the local Goldsmiths who advised I’d have to travel to another city to get this done. They also didn’t have additinal strap I could buy because they didn’t stock them. Consequently can’t wear the watch that is very disappointing
6 August 2026
Reply from Goldsmiths
Hello Tony,
Thank you for taking the time to share your feedback. We're delighted to hear that your online purchasing experience, communication, and delivery all met your expectations.
We're sorry, however, to learn of your disappointment when trying to have your watch adjusted. We understand how frustrating it must be to receive a watch you're excited to wear, only to encounter difficulties arranging a strap adjustment and sourcing additional strap options locally.
Your feedback is important to us, and we're sorry that this aspect of your experience fell short of expectations. If you would like to discuss this further, please contact us at client.experience@thewosgroup.com, and we'll do our best to assist.
Thank you again for your comments, and we hope to have the opportunity to provide a better experience in the future.
Best wishes,
Kiera
Reply from Goldsmiths
Hello Rob,
Thank you for your wonderful review! We're delighted to hear that your order arrived promptly and that you were pleased with the presentation.
We take great pride in ensuring our products are delivered quickly and beautifully packaged, so it's fantastic to know this helped make your experience a positive one. Thank you for choosing us, and we hope to welcome you back again soon.
Best wishes,
Kiera
My wedding band order was delayed and I…
My wedding band order was delayed and I only found out because I chased them multiple times. Each attempt at contact took more than 30 mins of hold time.
Through some sort of administrative error, they also charged me for my order again a month after purchase, this was quickly refunded however, I now have a substantial sum of money exiting and reentering my account which is yet to be explained. This is more worrying as I made the purchase instore and they have somehow saved my payment details and created what was noted by my bank as an 'over the phone payment' with zero contact from myself.
The people in store were helpful but the follow up service has been incredibly poor.
Lastly the parcel was hidden behind a plantpot at my home and not signed for despite someone being in the propert specifically waiting for its arrival. This could have easily been taken and is not the level of service you'd expect spending thousands of pounds.
6 August 2026
Reply from Goldsmiths
Hello Joe,
Thank you for taking the time to share your feedback. We are very sorry to hear about the issues you experienced with your wedding band order.
We understand how disappointing and frustrating it must have been to discover the delay only after having to chase for updates, particularly given the importance of the occasion. We also sincerely apologise for the inconvenience caused by the duplicate charge and appreciate the concern this understandably raised. While we're pleased the payment was refunded promptly, we recognise that this does not address the confusion surrounding the transaction.
We're grateful for your kind comments about our in-showroom team, but it's clear that the communication and follow-up service you received fell short of the standards we aim to provide. We're also sorry to hear about the delivery experience and appreciate your concerns regarding how the parcel was left at your property.
We would welcome the opportunity to investigate these matters further and provide a full explanation. Please contact us at client.experience@thewosgroup.com with your order details, and a member of our team will review your experience and respond directly.
Thank you again for bringing this to our attention. Your feedback is invaluable in helping us improve our service.
Best wishes,
Kiera
Reply from Goldsmiths
Hello Neil,
Thank you for your review! We're delighted to hear that your order arrived promptly and that you were pleased with the service you received.
We truly appreciate your support and hope you enjoy your purchase. We look forward to serving you again in the future.
Best wishes,
Kiera
Reply from Goldsmiths
Hello Andre,
Thank you for your review! We're delighted to hear that you received good service and had a positive experience with us.
We truly appreciate your feedback and your support. We hope to welcome you back again soon.
Best wishes,
Kiera
Reply from Goldsmiths
Hello John,
Thank you for your review! We're delighted to hear that your Seiko watch arrived safely and in perfect condition.
We appreciate you choosing us for your purchase and are pleased that your experience met your expectations. We hope you enjoy your new watch, and we look forward to assisting you again in the future.
Best wishes,
Kiera
Reply from Goldsmiths
Hello Hassan,
Thank you for your review!
We're delighted to hear that your order arrived so quickly. Providing a smooth and efficient service is important to us, and it's great to know we met your expectations.
Thank you for choosing us, and we hope to serve you again soon.
Kind regards,
Kiera
lovely watch
2 August 2026
Reply from Goldsmiths
Hello,
Thank you for your review!
We're delighted to hear that you love your watch. We hope it brings you many years of enjoyment, and we truly appreciate you taking the time to share your feedback.
Thank you for choosing us, and we look forward to welcoming you back in the future.
Kind regards,
Kiera
Great service order came within 24hrs
5 August 2026
Reply from Goldsmiths
Hi Karen Watts,
Thank you your 5* review,
I am so pleased that you had great service and the order came in expected time.
Thank you for your purchase,
Kind Regards,
Mia-Lilly
Had a good experience at Goldsmith Tom…
Had a good experience at Goldsmith Tom was great and staff love my purchase thank you very much Mr Lewis
4 August 2026
Unprompted review
Reply from Goldsmiths
Hi Theodore Lewis,
Thank you so much for taking the time to write a 5* review on the service you received from Tom. I will be sure to pass your feedback on and we look forward to welcoming you back soon.
Best Regards,
Mia-Lilly
Watch was supplied as a sale item
Watch was supplied as a sale item, on receipt was obviously ex display but this was not mentioned in the purchase process. No instruction book provided. Communication ok. Order process Ok. Finance a little glitchy. Product was very well packed; delivery was ok but outside specified timeslot, although to be fair only slightly. I have downgraded this review today as the watch is in the process of being returned as it has a mechanical fault.
5 August 2026
Reply from Goldsmiths
Thank you for your feedback.
We're pleased to hear you found the ordering process straightforward, our communication satisfactory, and that the watch was well packaged. We're sorry to learn that the watch appeared to be an ex-display item and that this wasn't made clear during the purchase process.
If you would like us to look in to this for you please contact webenquiries@goldsmiths.co.uk with you order information and they will be happy to assist.
Best Regards,
Mia-Lilly
Diamond Earrings
I visited Mappin and Webb at St Ann's Square Manchester and from the moment I entered the store Jayson couldn't do enough to help me.
He was extremely helpful, pleasant and knowledgeable about the earrings I was interested in. Jayson showed me a few different options and I went for the lab grown diamonds which he ordered for me and they were delivered the very next day . Jayson then followed up on my store visit and checked in with me the following day to see if my diamond earrings had arrived and if I was happy with them. I will certainly pay Jayson a visit again for my next piece of jewellery.
3 August 2026
Reply from Goldsmiths
Hi Karen Hark,
Thank you for your wonderful feedback.
We're delighted to hear that Jayson provided such a helpful, knowledgeable, and attentive service during your visit to our St Ann's Square showroom. It's great to know he was able to help you find the perfect pair of lab-grown diamond earrings and that the delivery and follow-up exceeded your expectations.
We’ll be sure to pass on your kind comments to Jayson. We look forward to welcoming you back for your next jewellery purchase.
Many Thanks,
Mia-Lilly
Helpful and lovely staff!
31 July 2026
Reply from Goldsmiths
Hi Francesca Forde,
Thank you for your kind feedback.
We're delighted to hear you found our staff helpful and lovely. Providing a warm and welcoming experience is very important to us, and it's wonderful to know this was reflected during your visit.
We look forward to welcoming you again soon.
Kind Regards,
Mia-Lilly
Easy order procedure and the gift…
Easy order procedure and the gift arrived the next day beautifully wrapped
5 August 2026
Reply from Goldsmiths
Hello Tracey,
Thank you for your wonderful review!
We're delighted to hear that you found the ordering process easy and that your gift arrived the very next day, beautifully wrapped. We know how important presentation is, especially when purchasing a gift, so it's great to know everything arrived just as expected.
Thank you for choosing us and for taking the time to share your feedback. We hope to welcome you back again soon!
Best wishes,
Kiera
First class from order to delivery
5 August 2026
Reply from Goldsmiths
Hello Kay,
Thank you for your wonderful review!
We're delighted to hear that your experience was first class from the moment you placed your order through to delivery. Providing excellent service every step of the way is what we strive for, so it's great to know we delivered on that promise.
Thank you for choosing us and for taking the time to share your feedback. We look forward to serving you again in the future.
Best wishes,
Kiera
Faulty items sent out twice …
Ordering and receipt of items were very efficient but I had to return my first watch as it was faulty and they acknowledged that and asked if I wanted a refund or replacement. It was a beautiful piece and I plummeted for a replacement which was sent out, I received the second watch and unfortunately that two was faulty and had to be returned. I suspect it’s the same fault as the first as neither watch would work. I am currently awaiting a refund because I have lost all faith in this product. This was an expensive purchase, a £2000 watch and I would have expected a better service, I don’t think I will purchase again from this company
5 August 2026
Reply from Goldsmiths
Hello Pam,
Thank you for taking the time to share your feedback.
We're pleased to hear that the ordering process and delivery of your items were efficient. However, we're very sorry to learn that both watches you received were faulty, especially given the significant investment involved. We completely understand how disappointing and frustrating this must have been, particularly after choosing a replacement in the hope that the issue had been resolved.
This is not the experience we want for our clients, and we regret that your confidence in both the product and our service has been affected. We appreciate you bringing this to our attention and sharing the details of your experience.
If there is anything further you would like us to review, please contact our Client Experience team at client.experience@thewosgroup.com, quoting your order details, and we will be happy to look into this for you.
Thank you again for your feedback, and we apologise for the disappointment caused.
Best wishes,
Kiera
Reply from Goldsmiths
Hello Jonathan,
Thank you for your review!
We're delighted to hear that your order arrived promptly and that it was presented beautifully in its presentation box. We know that the little details make all the difference, so it's wonderful to know that your experience met your expectations.
Thank you for choosing us, and we hope to welcome you back again soon.
Kind regards,
Kiera
Reply from Goldsmiths
Hello Amanda,
Thank you for your wonderful review!
We're delighted to hear that you were pleased with the great price, speedy delivery, and your beautiful ring. It's always rewarding to know that both our products and service have met our clients' expectations.
Thank you for your kind words and for choosing us. We hope you enjoy your ring for many years to come and look forward to serving you again in the future.
Kind regards,
Kiera
Reply from Goldsmiths
Hello Mo,
Thank you for your review!
We're delighted to hear that you received great service. Your feedback means a lot to us, and we'll be sure to share your kind words with the team.
Thank you for choosing us, and we look forward to welcoming you back again soon.
Best wishes,
Kiera
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