Fantastic service from GLS. Chloe our account manager could not do enough when we had delivery of a huge exercise book order. Chloe was on hand to help unpack and organise the books, which made the... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The customer service is impressive. Whenever I call, it's answered quickly. Delivery is next day and any issues I've had, have been resolved and when needed, replacement items dispatched without any f... See more
Company replied
I never have an issue and nothing is ever too much trouble for the staff there. I can return items easily when the wrong item is ordered, easy to order, delivery is quick and staff are helpful, knowl... See more
Company replied
Leanne and Lauren were so helpful - we've had problems in the past with our deliveries so they stepped in and couldn't have done more to ensure it all went smoothly this time. Wonderful customer servi... See more
Company replied
Company details
- School Supply Store
- Art Handcraft
- Educational Supply Store
- Office Furniture Store
- Paper Distributor
- Stationery Store
Written by the company
GLS provides a huge range of school and classroom essentials backed by service that’s consistently rated ‘Excellent’ on Trustpilot. Plus, ordering is easy with our smart tools, making SBMs lives easier. GLS, supplies sorted. Ordering is easy with our Smart Tools: From Quick Order and Share Basket, to Wishlists and Repeat Order, we’ve got lots of ways to save you time and money. Our big brand alternative Classmates has quality rivalling big brand names and is up to 50% cheaper too. Over 16,000 schools are already buying it!
Contact info
2 Gregory Street , SK14 4TH , Manchester , United Kingdom
- 03451 203 213
- sales@glsed.co.uk
- www.glsed.co.uk
4.7
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from GLS Educational Supplies
This is fab to hear, thank you.
Exemplary customer service
Nic and Kelly went the extra mile to sort out an issue with a supplier regarding delivery schedules. They worked closely with us and the supplier to ensure a successful outcome for everyone involved. Thank you so much.
7 July 2026
Unprompted review
Reply from GLS Educational Supplies
This is lovely to hear, thank you so much and I will certainly pass this over to Nic and Kelly.
The weebsite is eay to use the payment…
The weebsite is eay to use the payment is easy and the delivery is quick
6 July 2026
Reply from GLS Educational Supplies
We're so pleased to hear that you found our website easy to use, the payment process straightforward, and your delivery quick! We appreciate your positive feedback.
Double wrapping
GLS constantly use way too much packaging for the items I buy eg paper and exercise books. Everything is double wrapped which is not a good use of resources.
6 July 2026
Reply from GLS Educational Supplies
Hi Robyn, thank you for your feedback. Following our conversation today, we were unable to identify any exercise book orders on your account this year, and the packaging described does not align with our standard process for our books or paper. As part of our ESG commitments, reducing waste is a key priority and we continually review our packaging to minimise environmental impact while ensuring products arrive safely. Thanks for talking to me - Lauren
Reply from GLS Educational Supplies
We're so happy to hear you received fantastic service and that your order was delivered quickly. We appreciate your positive feedback!
Superb service
Superb service, competitive price on the cans of fixative and good communication with the company
26 June 2026
Reply from GLS Educational Supplies
We're delighted to hear you had such a positive experience with our service and found our fixative cans competitively priced. We truly value your kind words about our communication!
Reply from GLS Educational Supplies
We're so glad to hear you had such a positive experience with our service and products. We truly appreciate your kind words!
I prefer to order over the phone…
I prefer to order over the phone despite the new useful on line ways to order. Staff are always helpful.
2 July 2026
Reply from GLS Educational Supplies
We're glad our staff provides helpful service when you prefer to order by phone. We appreciate your positive feedback!
Delivery
Rescheduled via the app , still delivered the same date.
Items missing were explained and rescheduled for the following day delivery due to being damaged by transit.
Great communcation recieved and customer support.
Thank you
3 July 2026
Reply from GLS Educational Supplies
Thank you for talking to me today Steve, I am glad we have reached a resolution that we are happy with.
Thanks
Clare
Reply from GLS Educational Supplies
We are so pleased to hear that you found our delivery quick and efficient, and our online system very fast! Thank you for your positive feedback.
easy to order and prompt delivery
2 July 2026
Reply from GLS Educational Supplies
We're so glad to hear that your ordering experience was easy and that your delivery arrived promptly! We truly appreciate your positive feedback.
First for School orders
Website very easy to navigate, competitive pricing, fast and efficient delivery.
30 June 2026
Reply from GLS Educational Supplies
We're so glad to hear that you found our website easy to navigate and that you were pleased with our competitive pricing and efficient delivery! Thank you for your wonderful feedback.
GLS supplier
We regularly order from GLS and find they are good vale for money and offer a wide range of goods. Easy and effeicent service.
25 June 2026
Reply from GLS Educational Supplies
We are so pleased to hear you consistently find our range and service to be good value and efficient. Thank you for your wonderful feedback!
An order I placed months ago was wrong
An order I placed months ago was wrong, I called before I placed this order and was assured that the wrong items sent previous had now been sorted out on the website and in the warehouse. I placed a very large order again and exactly the same things were sent wrong again.
30 June 2026
Reply from GLS Educational Supplies
I am sorry to hear that there is still some confusion regarding the product, and I would like to get to the bottom of the issue for you. I will contact you directly. Thanks, Lauren
Very helpful customer service
I accidentally ordered the wrong size of pens, and customer services were extremely helpful. Very happy with the service I received, thank you.
30 June 2026
Reply from GLS Educational Supplies
We are so glad to hear that our customer service team was able to assist you effectively with your order. It's wonderful to know you had such a positive experience, and we appreciate you sharing your feedback.
Great company and product
Great company and product! Very quick delivery, would definitely recommend them!!
22 June 2026
Reply from GLS Educational Supplies
We're so happy to hear you had such a positive experience with our company and product! We truly appreciate your recommendation and kind words about our quick delivery.
Query was resolved promptly and…
Query was resolved promptly and received the goods on time.
29 June 2026
Reply from GLS Educational Supplies
We're delighted to hear that your query was resolved quickly and that you received your goods right on schedule! Thank you for sharing your positive experience.
AN EXCELLENT AND A VERY PROFESSIONAL…
AN EXCELLENT AND A VERY PROFESSIONAL SERVICE PROVIDED
12 May 2026
Reply from GLS Educational Supplies
We're so happy to hear you found our service professional. Thank you for your kind words!
Excellent efficient customer service
Leanne went above and beyond to provide excellent customer service, thank you
1 July 2026
Unprompted review
Reply from GLS Educational Supplies
We are so happy to hear that our team provided you with excellent customer service. Thank you for sharing your positive feedback with us.
fantastic customer service
fantastic customer service, phone answered quickly, polite staff who were so helpful and knowledgeable.
problem resolved while on the phone with such ease.
thank you Carol
1 July 2026
Unprompted review
Reply from GLS Educational Supplies
We are so pleased to hear that our team provided such excellent and efficient service. It is wonderful to know we could resolve your issue quickly and easily. Thank you for sharing your positive experience!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.