GloBird Energy Reviews 

Just the worst. So many reviews say they have great customer service - if by that they mean that the people on the phone are nice then yeah, true. Sadly the company and policies behind them are woeful. If nothing else, the fact that they have a 'pay now or else!' policy and threaten disconnection after 3 weeks is vicious practice. I have lived long enough to have dealt with many power companies and they are by far the most rabid at this. Not everyone can pay a bill the moment it is issued, especially these days. I am pretty well versed in consumer rights so I can handle their scare tactics but many wouldn't be able to and misery would ensue.
Mainly, though, they screwed us over with our solar install, gave us really poor information and then tried to charge us nearly 2k as a result. When communicating with them about it they pulled out those scare tactics and both threatened us under laws that don't exist and with things that don't apply to consumers. Anyone less well weathered than me would doubtless have crumbled and sold a kidney to pay for their mistake. I got them to halve the bill (mainly coz I was tired of arguing, we really shouldn't have been liable at all) and they set up a payment plan, which didn't even pay off all the money. The moment the payment plan THEY designed ended they started again with demands for payment of the remaining amount, threatening disconnection etc. I stuck it out on the grounds that drip-paying them til the bill was cleared felt like a salve to my anger, but now I'm out.
Globird charge like a wounded bull and with as much concern for their customers' mental health.
Oh, and with a 1c/kwh feed in tarrif, they aren't even competitive.
Avoid.

AWFUL SERVICE - Beware. Waited all day for technician to attend for a meter read - didn’t show. Sent them a photo of the meter as instructed.Sent me a final account which I paid but I am still being sent “estimated” gas bill EVEN THOUGHT THE SERVICE HAS BEEN DISCONNECTED. Very Shonky

long wait time with their call centre. Their chat are always offline. Finally got a call back from them to their Customer Service, the call disconnect after two minutes wait. Poor aftersales! Hope my connection wont have too much issue as it will probably take very long to reach them!

Globird’s customer service is shockingly poor. They have no problem issuing bills on time, but when something goes wrong, there is no accountability and no meaningful response.
I had a meter issue and contacted Globird more than 10 times. Instead of fixing the problem, I received generic, copy-paste replies that had nothing to do with my actual request. It was obvious no one was reading the emails properly.
There was no follow-up, no ownership, and no coordination with the metering company. I wasted weeks chasing the same issue with no progress at all.
This has been one of the worst experiences I’ve had with an energy retailer. If you’re looking for a reliable provider that actually responds to customers, look elsewhere.

Just a bunch of scammers.

This company was recommended as the cheapest in my area by the government’s Energy Made Easy web site.

The plan that site identified as their cheapest was not visible on GloBird’s website. So I emailed their customer service who then sent me a quote that matched the government’s web portal recommendation.

I entered all the data to apply online which was accepted and I received a welcome email and an invitaiton to create an account, which I did.

The the next day I received a SMS and email rejecting my applicaiton for an unspecified reason beyond a link to a generic list of possible issues.

This is NOT good customer service.

This company now have all the data from me that someone would need to commit identify fraud, including my credit card details that I entered for direct debit. I am beyond unhappy about their conduct.

Be warned - steer clear of this mob of unscrupulous corporate chisellers or prepare to be disappointed (or ripped off as shared by the other reviewers).

Switch was easy however three months later rates went through the roof!

SCAM! I had previously posted that this company was good and the first 2 months were as agreed. THEN GloBird Changed their rates on me! My bills tripled in price as the price per kw jumped 10 cents per kw in all 3 areas! from .24c off peak + .43c peak per kw to .34c +.53c peak per kw! No advance notice.

More expensive than AGL
Would not recommend

Globird whilst cheap are the worst for Customer Service. They don't return calls. The don't return emails. They failed to connect power to a premises remotely that left us without power all day and a night as well. DO NOT USE THIS COMPANY.

Long Story Short : Simply Don't Waste Time, Just find another Supplier cause you will be switching soon.

After a month of back-and-forth with GloBird Energy over unclear tariff windows, an unsolicited $88 meter-reconfiguration fee, and repeated requests for supporting documents that were never supplied, I am lodging a formal complaint with the Energy & Water Ombudsman Victoria (EWOV).

In my experience the company’s pricing information was inconsistent, and customer-service responses from both the frontline and escalations teams did not resolve the core issue. If transparent billing and prompt, factual communication are priorities for you, I would recommend looking elsewhere.

They are so careless and disrespectful to the point that they say "when you complain to the ombudsman they will come back to use and nothing will ever happen". Also somehow they are super reluctant to write something in every review you leave, and don't do anything about it. Purely plays to the audience, and just vanishes. Did not see any acknowledgement happening on their side to date.

Scam!! Totally disappointing, at first glance Globirds rates seem great until the massive increase comes after only 3 months. Avoid!

Signing up was easy and utilities were connected exactly when they said they would be.
Online portal is easy to use.
Bills are cheap.
Aussie company based in Australia.

Very disappointing communication system. Customer service is close to non existent. I called them and was on hold for a long time. I was getting recorded messages stating that I was first in line to be answered. I kept holding and another message came up offering a call back service. All I wanted to do was update my account payment details so as to pay my accounts on time. After a lengthy hold time, I decided to take the call back option. Globird expect you to wait there at their pleasure. I had to go to work and over 3 hours later I received a call back which I missed as I was working. So much for being next in the que! It's clear that they don't want to retain their customers

Bills are exactly what they promise no hidden fees customer portal works great switched over with zero hassel.

GloBird's rates look good, but the reality is far from good. After switching to GloBird, I was surprised to see that my bills were generally higher, and sometimes a lot higher than with the previous provider, despite the GloBird's rates being lower. They always had a purported explanation for it, but it did not make much sense to me.
Then, the real, even bigger problems started happening when, a few months ago I was charged a large "adjustment" amount, which was completely made up and unsubstantiated. GloBird does respond to emails, and I received many emails from them, so it is not the case of them ignoring you, but they simply blame the amount on the network provider and keep trying to justify it, without there being any proper justification for the amount. Some of the period that their "adjustment" amount refers to I was not even the country and there was no energy usage at all.
When I asked for a direct contact with someone at the network provider, they refuse to provide me with such details and simply refer me to the network provider's website. Despite numerous attempts to resolve this matter, I had no other option but to lodge a complaint with EWON.

My bills went crazy around the cost of living crisis so didn't think to reference other provider prices or even other plans by this provider. I assumed everyone was suffering through massive price hikes for power bills. I had been with Origin forever previously and didn't realize the energy reseller scam was that they just hiking your prices up 12 months after signing up. I thought it was to do with the global price crisis and it would come down later.

When I got a solar install this week and started looked at new plans to suit I realised my current kWh rates weren't far off double the rates they are signing up new customers for. I have been slyly ripped off by around $2000 at quick guess in the past two years. I should have just stayed with origin and paid a marginally higher rate than these cheap shonky deals. I just want to set and forget and not have to police the honesty of a provider.

I have been paying 44c a kwh as a flat rate but they are advertising 27c as a flat rate today when I looked. My controlled load is 38c kwh while they are advertising today at 22c. My plan had the best prices on the market when I signed up.

To add to this I had called up customer service a number of times in the past two years about the cost of my bills wondering if something was wrong with meter readings etc but at no point has anyone working recommended that i change plans with them at all as the key cause of my high power bills and that I was paying 20c a kWh more than I needed to be. Don't believe the marketing they don't give a stuff about anyone, they are just looking for people who don't think to police their providers for exploitation and set and forget and pay invoices without questioning it. I don't understand how their ratings are higher than the other rip off merchants.

Have been getting bills of around $350 a month for a two person household. Circumstances in the house then changed by the following factors:
- House reduced to one person and lost the person who worked from home 4 days a week, had up to three showers a day and constantly used the heater.
- Person left in house went from being at home most days, to being away from the house up to 12 hrs a day.

New bill comes through and I'm expecting it to be at a minimum half the cost, instead it's still $300. Something is just not right with their billing but I have no way to dispute it.

They offered the best electricity rates when I initially signed up with them. Got a notice in June 2023 my rates were going up from July - from $0.7040 to $0.8690 per day (supply charge), and from $0.2750 to $0.3960 (per kWh). A few months later I tried seeing if they had cheaper plans - well first of all, they don't let you check rates online for your address if you're already with them. So I used the address of another apartment in my block and saw both the supply charge and p/kWh rates on the same plan I was on (Glosave plan) were LOWER than what I was being charged. Another plan (Boost plan) had even lower rates still, so I called and changed to that plan. I received another rate notice in June 2024 advising my rates were going from $0.7700 per day to $0.94600 per day (supply charge) and $0.29920 to $0.38610 (per kWh) so I did a comparison on energymadeeasy and switched. Also their monthly billing is a bit annoying because they use estimates, I'd prefer to pay bills quarterly using the actual meter readings. They do allow you to submit your own meter readings but I can't access the meters in my apartment block.

Dodgybird did the same to me, no increase for 12 months apparently, within a few months 25% increase, way more expensive than I was paying, they can pull out the excuse book as much as they like, it’s a typical power company scam

Just signed up with them for a cheaper deal on my electricity, a supposed twelve month plain and now today a few months in they e-mail me threatening a massive price increase that would put me back worse off than if I had never heard of them. When I phoned up originally to sign up I was told there was no price review for twelve months yet here we are not even six months later.