Global Freaks 

I want to cancel 2 pre orders and Global Freaks doesn't want to refund 100% of my money... They only want to refund 80%

Do not trust this company. this is theft

The website has a helpful English language version, and is very easy to use. The item I ordered was packaged securely, arriving promptly and in excellent condition. I would definitely recommend this site to any collectors or fans of anime etc.

I just received a figure that I have been searching for, since its release. I was unsure to trust this site originally due to all the reviews all over the place... but I want to be honest.

Trust them. This is a figure that was near impossible to obtain without blowing anything more than £100 on Ebay or Amazon, and I got it authentic and 100% legit for £30. No damage to the box or figure at all, no "water in my figure" like other reviews have said, this is a real store with legit goods. Anime collectors, or collectors of any sorts, this is a store for you, good products with reasonable prices!

I truly don’t understand the bad reviews here!
You cannot give them anything less than 5 stars!

I’ve purchased over £1000 worth of figures from them and there is never an issue.
If I’m worried about something or have a question they are quick to reply and explain anything needed.

They also have the best prices around, unbeatable!
Cheap delivery to the UK too which is quite rare, everyone takes advantage of Covid to overcharge you in shipping charges…
They are honest, very helpful and always have the latest figures going.

Will continue buying from them 100%
Great job to the whole team, thank you so much

So I had to deal with this company through their site and eBay. I suggest not buying from their eBay at all.
Order from their site and have preorders with them as well no issue and usually love them.

Their eBay however I bought 2 figures and shipping separately for both. One was in stock and one a preorder out last month August. I bought it a few days before the preorder date so thought it'll be out soon.
Nope! They didn't ship other in stock figure or preorder one so I had to message them a week after to ask what's happening?
They said they are waiting for it to be in stock and it'll be a few more weeks!
I said ok fine but when is my other in stock figure being sent? They said it won't be and shipping together when other preorder figure comes in.
I had to argue with them back and fourth as I paid for the shipping separately for each figure and so they expected me to pay more money then to ship separately.
Obviously I refused as I already paid the shipping they asked for each figure. I left it another week, 2 weeks after pre-order was supposed to be in. Description for the date of arrival still not changed and no update so asked for refund.
The figure is in stock in loads of stores so not sure what's going on but their customer service on their eBay is abysmal and tried to Sypher more money out of me.
I give only 3 stars as their actual website is good but will never deal with their eBay again.

As I said I love this store and it's a shame their ebay doesn't reflect how good they actually are on their website.

Thanks for the reply but like your website eBay also has that feature and to Ireland your postage is 4.80€, so I suggest changing that as you're gonna anger a lot of customer when you message them begging for money. All prices should upfront and transparent.

My EXIA Perfect Grade just arrived!!!! Great Price!

I am gonna be honest; I was a bit worried for a previous review, but at the end when you pay with PayPal you are always covered.

The package arrived in less than a week (Spain to Netherlands. Tracked delivery.

Superb!!
Great communication (even via WhatsApp)!!

I will buy here again for sure. Thx a lot🙏🏻

My favourite shop to buy figures.
My first order had around 32 figures. Only one pop up parade box was crushed. I didn’t had the time to contact and was disappointed. Else I would definitely give 5 stars.

The recent figures came in a sturdy box and arrived good. The loyalty points are a nice bonus and customer service is friendly.

I am an international customer, even though most of items are available in UK, I still order from global freaks, after new custom agreement of UK and EU (no fee for items lower than £135) it is even easier to order from global freaks without custom worry.

I did receive around 4 parcels from them, no damage at all, nicely packed and quick delivery.

My last order has been shipped on Friday, looks like will be delivered today (Tuesday) , yeay! :)

Also as new collector, I got confused and have done stupid orders multiple times, when I have communicated with them , they always have been polite and supportive. Great service!

MOC collectors beware, they fold cards in half to fit then in boxes.
Obiviuosly they do not cater for collectors.

Bent cards are not acceptable to collectors, if you understood your customer base you would know this.
The cards crease, so they cannot be bent back without still being creased.
As you think this is acceptable practice it is good that collectors know this.

DON'T BUY OR PRE ORDER HERE!!!

Don't order here if you don't live in spain or nearby. Only buy if you live in this area.

These guys don't pack there stuff carefully.
I got a packadge that was so porely packed all figures were wet. I spend an amount off €240 . First they wanted to ship me off with a discount voucher , then a second discount voucher , after that they only wanted to pay back the shipping witch only is around €6/€7.
Which means your stuck with items that have no value anymore cause boxes are damaged and figures have been wet. So that's a lost of €240 euro's.

Also another thing they just forget figures or replace them with something random. There is no checklist or any product document in the box. Which means these guys don't even check if you packadge is complete, you have to do that yourself. Another fun part they won't ship your lost figure they will give you again a voucher. It's a scamming trick they use often. This happend to me 3 times.
On facebook I also read that more people has this issue.

I don't say It's a bad store if you can visit it personally or live around the area, but if you don't they scam you. That because they know , you are not able to visit them sinds you live far away.

And in most cases to come back at the first story , if you don't agree with them they'll just denie that the packadge is from them or denie that the figures are missing. So you litterly have to go to a post office and weight the packadge and then send that proof.

But here comes the catch !!! If you order pre order figures or available figures with pre order, you'll have to weight untill the pre orders are available. These always take almost a year which passes the 180 day guarantee paypal money back.... so if you finally got the packadge and It's missing something or its damaged , paypal just tells you that It's been over 180 days so you don't get money back. These guys know that and that why they don't care about their overseas customer .

One even admitted it on an email sending
' haha , i don't care about your problem or complain, your only one Customer from the Netherlands so ,good luck , i don't care'

Also they don't take responsibility for packing and who packs it. If you ask to file a complain non of them gives names.

So again : Don't order here unless you have the option to visit the store personally otherwise you will get scammed or many end up with wet or damaged figures. And under no sercomstances you will get your money back from paypal or Global freaks.

Let this be a Warning and people speak up if this always happend to you.

And if you have personal names of these guys let me know.

the best shop
very fast service