Global Freaks 

Ordered something just over a week ago and it arrived today (Spain to Scotland).
It was exactly as described and well packaged.
Thank you :)

I made an order with 3 figures and they shipped the next day. Shipping took about 3 to 4 days.
Was way faster than if I ordered from my own country.
So far so good!

EDIT: I retract my previous review, they're not responding to me anymore nor giving refunds

Ordered 3 times already and never had a bad experience. They send out the packages almost always on the next working day after ordering and they package the figures 100% secure and safe. I will definatly order again in the future!

Placed my first order (reference order n°ESBVEWGWV) for a pre-ordered figure on beginning September, contacted them in beginning November in order to know why it hasn't been shipped, the customer support answered me that I should receive it by the end of December, now they don't answer me at all since the beginning of January, neither to tell me what happened to my order or to refund it. Dishonest seller that acts as a scammer. I would update my review if I get any update but if my review is still there, that means nothing happened next to my two last tries to contact support that got unanswered.

Edit: Got a refund after two more month of waiting (marsh 2024). Seller has been unable to tell if the item could ever be send, neither to tell why or how did I get in this situation for an item pre-ordered several months before. Bad experience.

Cancelled a preorder due to life circumstances, was confirmed an 80% refund I never received and any follow-up messages were ignored.

Edit as as of 25/01: Despite the reply from the company on here the refund has still not been received and have not received a response through there support channel.

I'm from Switzerland and Global Freaks is one of the few shops I order from. Others are AmiAmi and Solaris Japan.

I had a positive experience shopping with Global Freaks. The Items I ordered are great and arrived as and when they should. I would definitely shop with them again.

It is a scam website.

Ordered 2 gunpla kits on preorder, and the date kept changing since february 31st of 2023 to ALL THE WAY to dec 31st of same year.

When i requested a refund they only offered me in store credit. To which we got paypal involved. The ammount i paid was to them was165e, and they refunded ONLY 125.

When confronted, they said, and i quote, "we paid what we were told to".

What kind of a store needs to be TOLD to refund a customer's money for a service they didnt provide, and even worse, think they HAVE A RIGHT TO ACTUALLY KEEP A MASSIVE CHUNK OF YOUR MONEY and not give it back??

Avoid this store like the plaque. You can lose your money without getting anything in return.

I live in NEW ZEALAND
Just got my 9 figures from here
Took only 5-7 days which is pretty good for NZ
Great condition, packaged really well
I LOVE THEM SO MUCH!!
None were preorder items so im not sure if its a different story with those but for the stock ones id say buy from here for sure

Got 3 gundams and an anime figure from them. Gundams were on pre-ordered; Global Freaks keeps changing the dates. Figurine was never shipped. I asked for a refund and they offered store credit.

This is NOT THE BUYERS FAULT. If Global Freaks cannot fulfill pre-orders, give the customers a full refund, not store credit. Already in contact with PayPal to sort this issue.

Do not buy from this store.

Pre-ordered an item in September 2022 that was due to be released in November 2022. After a few false promises that it was being delayed until April/May 2023, I got the confirmation in September 2023 that I will receive a full refund in October. I contacted them again in November since they still have not refunded me and when contacting them regarding the lateness of my refund, I got the (very late) response "Sorry, you will be refunded in the next few days". Exactly a week later, still no refund. Will update if I ever get my refund...

Update: I asked for a full refund and they are not answering back. Please avoid!I have prepaid a statue 930 euros since last October 2022! It's October 23 and still nothing! All Europe even small shops in Greece have received the item from April 23 and Global Freaks keeps telling they haven't received it from their supplier. Last emaill they didn't bother answering back. I see a lot of people complaining about this kind of behavior. Now I'm in the process of find a solution with my lawyer.

I want to give it a 5 star only because i believe in kindness in this world. This is my first purchase on the website and i bought a treasure rally of metal cooler, and i truly believe they wont disappoint me. Please make my belief come true global freaks

Great service all round. Fabulous selection of quality products.

Hi, my son purchased a Spider-Man figure from Barcelona shop (still have receipt from purchase date of July 7th 2023) but arm was damaged and has broken off and had a loose left leg. What is policy on getting fixed or on return / replacement as it was expensive product
Thanks
Alan

Fast shipping! And amazing figure!

The best shop in Europe and one of the best in the world to buy collectibles. I used to live in Brazil, now I am living in Europe, and the figures have always reached me quickly and stress free no matter where. Custumer support is also fast and amazing. Prices are good enough, and they always have sales that are worth keeping an eye into, 'cause then they can become really attractive. Definitelly recomend!

They tried to scam me out of money... I pre-ordered the figure that was released in February, but they never ship it out until now. I tried to email them, but I didn't get any reply. Finally, I applied for a refund via paypal, and they just offered to refund only part of the money...I'm so scared that I can't get all my money back...