They suck your money from different apps such as Dancebit and Hello-piano. You just apply for trial period and that’s it, you can say goodbye to your money. Impossible to unsubscribe. It doesn’t appea... See more
Company replied
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I cannot even remember joining this company and furthermore only realised after 3 payments were taken out of my bank account. I have never used this account. I tried on several occasions to contact t... See more
Company replied
Update: after my review gismart responded. I emailed as asked and… nothing. Zero response. Scam! Got billed for a coaching program on luvly that i didnt order. They cancelled straight away but not af... See more
Company replied
This is a complete rip-off, a scam! Don't activate your subscription!! I have no option to cancel my subscriptions to the Hello Piano (Learn Piano) and Karaoke apps because they aren't linked to my Ap... See more
Company replied
Company details
About Gismart
Written by the company
Gismart, an innovative mobile web developer and publisher, has been a trailblazer in the realm of mobile application development since 2013.
Specializing initially in music entertainment apps, the company has skillfully pivoted its focus towards Health & Wellness applications. This strategic shift not only broadened their portfolio but also emphasized their dedication to enhancing global well-being.
A remarkable milestone for Gismart is the achievement of over 1 billion downloads worldwide, establishing it as a dominant force in the app development industry. Over nearly a decade, Gismart has evolved into a multifaceted company, offering a wide array of products in health and wellness, utilities, and entertainment.
These applications are more than just tools; they are designed to be catalysts for healthier, happier, and more fulfilled lives, providing significant value to both individuals and businesses.
Among Gismart's notable achievements are its flagship apps: 'Luvly', a face yoga beautification app, and 'Dancebit', a dynamic app combining dancing with weight loss.'Luvly' offers users a unique approach to beauty and wellness, focusing on facial exercises and yoga techniques. On the other hand, 'Dancebit' creatively blends the joy of dancing with fitness goals, making weight loss a fun and engaging experience. These apps exemplify Gismart's commitment to innovation, user engagement, and contributing positively to the lifestyle of its users.
Contact info
Huckletree Soho, Ingestre Place, W1F 0JL, London, United Kingdom
- www.gismart.com
1.2
Bad
120 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
A total scam
A total scam - they promote a free app and then charge you nearly $90 saying it is non refundable and there is no way to even see this in the download process.
19 May 2024
Unprompted review
Reply from Gismart
Hi Jean!
Thanks for reaching out to us. We want to highlight that subscription is not mandatory for the app. If it's available in your region, you can select a free trial.
You can also find the cancellation guides right in the app (Profile >>> Settings >>> Manage subscription) or contact support for assistance.
We're already in touch with you via email and are waiting for your reply!
Shonky scam
One of my kids looked at a dance app. Just looked at it, then suddenly I get a deduction for $250AUD, no warning, no email. Nothing. I have reported it to Paypal. This shonky scam needs to be stopped.
2 May 2024
Unprompted review
Reply from Gismart
Hi Trude!
Thank you for getting in touch with us. Hi, we're sorry you call us a scam as we are a professional business with thousands of happy customers. Please note that we never charge without customers' consent since every step requires their confirmation.
We're having a conversation with you via email and looking forward to your response!
Unknown random Gismart charges on paypal
Gismart charges just kept showing on my paypal. I had to cancel it from the bank because it doesn't show what I am paying for.
I find companies like Huel and IL Makiage so much more ethical as they notify you 2-3 days before the next debit probably because they have excellent products and don't need to sneak money out.
15 February 2024
Unprompted review
Reply from Gismart
Hi Mila! Thank you for getting in touch with us. Please note that we never charge without customers' approval since every step requires their confirmation. However, we can investigate your case more thoroughly. For that, just write us at support@gismart.com. We'll be glad to explain.
"READ THIS"
HONEST; Misleading, sneaky, scamming
HELPFUL: Be honest, stop sucking money out of your customers bank accounts deceitfully
CONSTRUCTIVE: Close your piece of s#it business and ya thieving prices, how do ya sleep at night.
ROUND: 2
I just read a heap more reviews after you lot finally getting back to me. But nothing solved, just like every body else.
Don't ya get it? You think ya smart the way you word things and come back on that for your answer ta everyone's problems. Well this is
the thing it's "YOUR PROBLEM" If you had morals and some business sense you should realise how many people you've mislead, and change ya attitudes and the misleading sales pitch which is set out for the whole and only reason to get people to click on that little spot to deceitfully make you's $$$$$$. Don't ya realise with these reviews and word of mighty mouth will eventually bring your sales to an end? But that is probably your plan. Rack up some huge bills, don't pay them {with all that money you legally stole of us if that makes sense} and file for bankruptcy and more people will be out of pocket. "But wait there's more". Then start up another business under a different title....... and do it all again. "F#CK YOU AND ALL YA STAND FOR"💩💩💩💩💩💩💩💩
6 February 2024
Unprompted review
Reply from Gismart
Hello Shane! We acknowledge your frustration and apologize for any inconvenience. Could you get in touch with us at support@gismart.com with full details of your query so we can better assist you? We hope to hear from you soon!
We're sorry you called us a scam, as we are a professional business with thousands of happy customers. If there's any trouble with your program or subscription, please get in touch with us at support@gismart.com where we'll be able to assist. You can use "Gismart.TrustPilot" as a subject of the email and a screenshot of this review so we can identify you and address your issue quicker. Have a great day!
SAME PROBLEM. DECEPTIVE ADVERTISING. FREE TRIAL FOLLOWED BY UNANNOUNCED ADDITIONAL CHARGES. STEER CLEAR
SAME PROBLEM> DECEPTIVE
16 October 2023
Unprompted review
Reply from Gismart
HeyJulia! Kindly note when you begin a subscription with us (Premium or free trial), it automatically renews unless you cancel. We make sure to mention this on the purchase screen. You can take care of it through your Apple ID/Google Play account, or if you need guidance, message us at support@gismart.com. We're always happy to help!
This app doesn't work on android
I have an android phone and this app is for iphone.
tried to get a refund through my bank but they say I have to get my refund from gismart. Will pursue this further.
5 January 2024
Unprompted review
Reply from Gismart
Hi Lisa! Thank you for getting in touch with us! The Dancebit app is suitable for both Android and iOS devices. We found your query in our database and sent you detailed instructions on how to get the app and access your paid subscription. If you need further assistance, please get in touch with us at support@gismart.com, and we'll help!
Great apps with user friendly designs!
Nice company with music and wellbeing-related applications! I liked the Piano app. It helped me with my music education process as an additional learning tool!
7 January 2023
Unprompted review
Reply from Gismart
Hi, thank you so much for the positive feedback! It's great to hear that our hard work's paying off! :)
I was charged for "something" and don't…
I was charged for "something" and don't even know what it is! I've never heard of the company and you can't send them an email. Didn't notice the charges on my credit card until recently. Stay far away from these thieves!
9 November 2023
Unprompted review
Reply from Gismart
Hi Joan! As far as we can see, you purchased a Premium subscription to our app Dancebit. This purchase is associated with Gismart — our business name in your PayPal account.
I am sorry for any confusion this may cause.
If you need any help, please get in touch with us at support@gismart.com, and we'll help you.
They charge you money wihtout any right…
They charge you money wihtout any right of subscription!
Never ever will use this company anymore and even high charges! really bad!
15 November 2023
Unprompted review
Reply from Gismart
Dear Eleonora,
We apologize for any confusion and frustration you've encountered with our service. We want to clarify that the charge you mentioned is likely associated with a subscription for one of our apps. We sincerely regret any misunderstanding and assure you that we cannot charge our customers without their prior explicit authorization.
We encourage you to reach out to our support team at support@gismart.com with details about the charge and your concerns. Our team is committed to addressing the issue promptly and providing a resolution that meets your expectations. Your satisfaction is our priority, and we are here to assist you in resolving this matter.
Please be reassured that our intention is not to cause any inconvenience, and we appreciate your feedback, which helps us improve our services. We look forward to assisting you with any concerns you may have.
Reply from Gismart
Dear Jane,
We sincerely apologize for any inconvenience you may have experienced. It's essential to highlight that detailed information about your 7-day trial, which converts into a monthly subscription after the introductory period, is clearly outlined on the purchase screen. Additionally, this information is reiterated in the receipt that was promptly sent to you right after the purchase.
We would also like to clarify that a subscription can only be renewed if it's currently active at the time of the renewal payment. To assist you promptly, we encourage you to check the in-app cancellation instructions for verification. Additionally, our support team is here to help, so please don't hesitate to contact us directly at support@gismart.com. We are here to assist you with this matter and will be glad to help. We look forward to hearing from you.
Gismart is a terrible company without…
Gismart is a terrible company without morals. They offered a 'paid for' 7 day trial for a dancefit app. I paid and then without any communication when the 7 days were up they took a monthly subscription automatically. Shocking. You expect it on a Free Trial but not a paid for Trial. Will never buy any apps from this Company again.
12 September 2023
Unprompted review
Reply from Gismart
Hi! When you initiate a subscription with us, it is set to auto-renew, and we provide a warning about this on the purchase screen to keep you informed. You have the flexibility to manage and cancel your subscriptions in your Apple ID/Google Play account settings. If you need any help with that, please contact us at support@gismart.com.
Scam likely
They charged my husband's card. Fortunately the bank is quick to be like hey this looks suspicious, and we checked and no on has bought anything. Not sure how or where it came from. We contacted Google and reported it and also told the bank it was unauthorized.
12 June 2023
Unprompted review
Reply from Gismart
Dear Tiffany,
We deeply regret any frustration you may have experienced with our service. We would like to clarify that the mentioned charge is likely linked to a subscription for one of our apps. Please be assured that we cannot initiate charges without the prior explicit authorization of our customers.
We encourage you to reach out to our support team at support@gismart.com with details about the charge and your concerns. Our dedicated team is committed to promptly addressing the issue and working towards a resolution that aligns with your expectations. Your satisfaction is our utmost priority, and we are here to assist you in resolving this matter.
Please be reassured that our intention is not to cause any inconvenience, and we appreciate your feedback, which helps us improve our services. We look forward to assisting you with any concerns you may have.
Unauthorised Transactions - scammers!
Charged my account almost $140 for absolutely nothing. Never heard of the company nor have I bought any subscriptions so this was done without my authorisation. Apparently also provided Paypal with "tracking numbers" to say that whatever it was that I supposedly bought was "delivered". Now have to contact my bank.
17 March 2023
Unprompted review
Reply from Gismart
Dear Emilee,
We apologize for any confusion and frustration you've encountered with our service. We want to clarify that the charge you mentioned is likely associated with a subscription for one of our apps. We sincerely regret any misunderstanding and assure you that we cannot charge our customers without their prior explicit authorization. We would also like to clarify that a subscription can only be renewed if it's currently active at the time of the renewal payment.
We encourage you to reach out to our support team at support@gismart.com with details about the charge and your concerns. Our team is committed to addressing the issue promptly and providing a resolution that meets your expectations. Your satisfaction is our priority, and we are here to assist you in resolving this matter.
It's essential for us to emphasize that our intention is not to cause any inconvenience, and we appreciate your feedback, which helps us improve our services. We look forward to assisting you with any concerns you may have.
Please don’t trust this company
This company are crook and they just get your money it’s unbelievable how people make money from internet this is absolutely fraud in a right way I just looking to it to see what it is and I resolved a charge by this company when I open dispute the said I was in there site for 1 hours
This company charge me 27 $ just to search in there site and see what they have to offer
Don’t trust this company
4 March 2023
Unprompted review
Reply from Gismart
Dear Monica,
We apologize for any confusion and frustration you've encountered with our service. We want to clarify that the charge you mentioned is likely associated with a subscription for one of our apps. We sincerely regret any misunderstanding and assure you that we cannot charge our customers without their prior explicit authorization.
We encourage you to reach out to our support team at support@gismart.com with details about the charge and your concerns. Our team is committed to addressing the issue promptly and providing a resolution that meets your expectations. Your satisfaction is our priority, and we are here to assist you in resolving this matter.
It's essential for us to emphasize that our intention is not to cause any inconvenience, and we appreciate your feedback, which helps us improve our services. We look forward to assisting you with any concerns you may have.
How to I contact gismart?
How do I contact gismart?? F@#$ing Scamming Muppets. I have no knowledge about subscribing nor making 2 payments of the sort that they have charged me for. I've never heard of this company before until today when I checked my account and noticed 2 payments went out to them!! By the looks of the reviews they have done this to many people and continue to do so!. This is THEFT gismart!! I want a refund!!!! I've e-mailed the company with proof of their unauthorized transaction and no reply.
I've had to cancel my debit card because of these THIEVES so no more unauthorized transactions are done🤬
25 January 2023
Unprompted review
Reply from Gismart
Dear Billie,
We sincerely apologize for any inconvenience you've experienced with our service, and we understand the frustration caused by the unexpected charge. We want to assure you that we take such matters seriously and are committed to resolving this issue promptly.
From the context, it appears that the charges may be related to a subscription for one of our apps. We understand that you may not have been aware of the subscription, and we sincerely apologize for any confusion. It's crucial for us to clarify that we cannot charge our customers without their explicit authorization, and we regret any misunderstanding that led to this situation.
We encourage you to contact our dedicated support team at support@gismart.com with the information ragarding the transaction you've mentioned. Our team is committed to responding to all emails promptly and will work diligently to investigate and resolve your concerns. Please be assured that your satisfaction is our top priority, and we aim to provide a resolution that meets your expectations. We look forward to hearing from you.
Very dodgy
Very dodgy, I can’t remember subscribing but could be something I checked online. I noted a once off subscription of $69.99 in December 2022 but when I checked my PayPal account, shows automatic renewal every 6 months. I just went into PayPal and deleted subscription.
21 January 2023
Unprompted review
Reply from Gismart
Dear Rusni,
Thank you so much for sharing this feedback and expressing your concern. We sincerely regret any inconvenience you've encountered. It's important to understand that our apps operate on a subscription model, providing access until the plan renews or is canceled. This information is communicated in detail on the purchase screen.
We would also like to clarify that a subscription can only be renewed if it's currently active at the time of the renewal payment. To assist you promptly, we encourage you to check the in-app cancellation instructions for verification. Additionally, our support team is here to help, so please don't hesitate to contact us directly at support@gismart.com. We are here to assist you with this matter and will be glad to help. We look forward to assisting you in resolving this matter.
Scammed and wants a refund.
This is very bad. I noticed when I played DJ it!, It said I had to pay 10 dollars for subscription. I pressed the X and it let me played. When I got paid from doing chores on Sunday, it said, "9.99 paid for subscription". I never paid for a subscription nor the premium. This is a scam. I want refunds. I worked hard for that money and you just robbed me and scam. I don't care if you don't accept refunds but I want my fricking money back. My hard work MONEY!!
17 August 2022
Unprompted review
Reply from Gismart
Hi there! Thank you for getting in touch with us. Please note that we never charge without customers' approval since every step requires their confirmation. However, we can investigate your case more thoroughly, and for that, just write us at support@gismart.com. Will be glad to provide an explanation.
Scam and shady customer support
Scam and shady customer support - don't engage in any of their apps. Sadly if you're here looking up Gismart you probably already have. I noticed a $29.99 monthly charge in Paypal and didn't recognize this name. When I reached out to support they told me I subscribed in April, but their records showed I did not have an account and had never used their service. They asked if I needed any help getting started. Well I asked to cancel, and asked if the last charge could be refunded since I originally contacted them the day of the charge and it was now one day past. A person named Trent informed me their TOS does not allow refunds and linked me to a TOS page on a Harmony Bit website. What is Harmony Bit? It had nothing to do with my subscription. So shady, and stole about $90 from me.
23 June 2022
Unprompted review
Reply from Gismart
Hi there! Thank you for getting in touch with us. Please note that we never charge without customers' approval since every step requires their confirmation. However, we can investigate your case more thoroughly, and for that, just write us at support@gismart.com. Will be glad to provide an explanation.
WARNING I was charged $67 even though…
WARNING I was charged $67 even though there was no subscription. I was just in my subscription section a few days before the charge. THERE WAS NOTHING IN THERE FOR THIS APP BUT STILL GOT CHARGED!
Edit.. 2 years later they want to respond with this does not happen... if this dont happen, why did I get charged and why did I get the refund. THIS IS A SCAM DON'T USE THIS APP!!!! You been warned. I still have all the emails back and forth it was not till I threatened to go to google to expose how they were able to cheat and make you get a bogus subscription. Thats when they gave my refund to keep me quite. I may just collect it all and send it to google, since they are trying to scam again.
2 November 2021
Unprompted review
Reply from Gismart
Hi there! Thank you for getting in touch with us. Please note that we never charge without customers' approval since every step requires their confirmation. However, we can investigate your case more thoroughly. For that, just write us at support@gismart.com. Will be glad to provide an explanation.
I use some of their music apps and I…
I use some of their music apps and I like it. It's not free, but I know what I pay for. My favourite one is DJit!. But, please, add more new songs there ✌🏻
2 August 2021
Unprompted review
Reply from Gismart
Hello there! We're thrilled to know that you love our app:) We'll continue our hard work to ensure we keep delivering the best experience possible.
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