They suck your money from different apps such as Dancebit and Hello-piano. You just apply for trial period and that’s it, you can say goodbye to your money. Impossible to unsubscribe. It doesn’t appea... See more
Company replied
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I cannot even remember joining this company and furthermore only realised after 3 payments were taken out of my bank account. I have never used this account. I tried on several occasions to contact t... See more
Company replied
Update: after my review gismart responded. I emailed as asked and… nothing. Zero response. Scam! Got billed for a coaching program on luvly that i didnt order. They cancelled straight away but not af... See more
Company replied
This is a complete rip-off, a scam! Don't activate your subscription!! I have no option to cancel my subscriptions to the Hello Piano (Learn Piano) and Karaoke apps because they aren't linked to my Ap... See more
Company replied
Company details
About Gismart
Written by the company
Gismart, an innovative mobile web developer and publisher, has been a trailblazer in the realm of mobile application development since 2013.
Specializing initially in music entertainment apps, the company has skillfully pivoted its focus towards Health & Wellness applications. This strategic shift not only broadened their portfolio but also emphasized their dedication to enhancing global well-being.
A remarkable milestone for Gismart is the achievement of over 1 billion downloads worldwide, establishing it as a dominant force in the app development industry. Over nearly a decade, Gismart has evolved into a multifaceted company, offering a wide array of products in health and wellness, utilities, and entertainment.
These applications are more than just tools; they are designed to be catalysts for healthier, happier, and more fulfilled lives, providing significant value to both individuals and businesses.
Among Gismart's notable achievements are its flagship apps: 'Luvly', a face yoga beautification app, and 'Dancebit', a dynamic app combining dancing with weight loss.'Luvly' offers users a unique approach to beauty and wellness, focusing on facial exercises and yoga techniques. On the other hand, 'Dancebit' creatively blends the joy of dancing with fitness goals, making weight loss a fun and engaging experience. These apps exemplify Gismart's commitment to innovation, user engagement, and contributing positively to the lifestyle of its users.
Contact info
Huckletree Soho, Ingestre Place, W1F 0JL, London, United Kingdom
- www.gismart.com
1.2
Bad
120 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
BE VERY CAREFUL TO REVIEW TERMS
BE VERY CAREFUL TO REVIEW TERMS. I purchased the Woofz App for what I believed to be 19.99 a month auto payment. When in fact it was 99.99 a month. Nobody in their right mind would pay that, so I know for a fact they did not disclose that amount clearly when i purchased through paypal. So make sure you pay very close attention and scan every bit of the page before purchase. They will charge a different amount than you believe your paying. They also would not refund the 99.99 when I brought it to their attention that it stated what I thought was 19.99 a month. I tried to dispute the charge and I was informed basically "to bad you agreed to it". This to me is scammy behavior to charge whatever they want by sneaking in prices you aren't aware of.
19 May 2025
Unprompted review
Reply from Gismart
Hello Jennifer.
Thank you for sharing your concerns. We want to clarify that our subscriptions are set to auto-renew to provide uninterrupted service, and we always warn users about them on the purchase screen before payment, as well as on the receipt. Please reach out to us at support@woofz.com with “Woofz.Review” in the subject line, and we’ll assist you promptly.
Chasing my tail trying to cancel
Just signed up for an app offered by this company. I saw it on Facebook and now that I have it I don’t like it. Tried to cancel it and it doesn’t show up on my subscriptions even though it’s on my apple account. Gismart makes it nearly impossible to cancel and says support takes 12-24 hours. STAY AWAY
28 April 2025
Unprompted review
Reply from Gismart
Hello Joe.
We're sorry to hear you're having trouble canceling your subscription. To cancel, please log into your account and go to Account > Settings > Manage Subscription. If you need further assistance, feel free to contact us at support@gismart.com with "Gismart.Review" in the subject line – we’ll be happy to help!
Can't put 0 stars!!
Can't put 0 stars!!
Took money out of my account without answering my emails requesting cancellation. Do not reply to emails sent to them. Will contact the police and trading standards if my money isn't returned. Total scammers.
AVOID AT ALL COSTS
22 March 2025
Unprompted review
Reply from Gismart
Hello! Thank you for reaching out. We’re sorry to hear about the trouble you're experiencing. To cancel your subscription, please remember that it’s managed through your Apple ID or Google Play settings, not within the app itself. If you'd like to request a refund, please contact us at support@gismart.com, and we’ll guide you through the process. To be eligible for a refund, your in-app purchase must meet the iTunes/Google Refund Policy. We’re here to assist you and resolve this matter as quickly as possible.
Again another company which charges you…
Again another company which charges you and sets up a subscription even though you ask to unsubscribe....
17 March 2025
Unprompted review
Reply from Gismart
Hello Cheryl.
We’re sorry to hear about your frustration. Please note that you can only manage your subscriptions in your Apple ID/ Google Play settings, not in the app itself. If you're having any difficulties with canceling your subscription, please reach us at support@gismart.com so we send the relevant instructions. We’re here to help!
DO NOT TRUST
Never opt for a trial with this company. We were struggling with our puppy training so opted for a one off premium payment of about £15 on their app Woofz. It then began to charge us the £39.99 with no warning at all. From reading their other reviews it is clear that this is a purposeful tactic to sneakily scam money out of people and I am not happy at all and would like a refund. Do not download their apps!
22 February 2025
Unprompted review
Reply from Gismart
Dear Katrin,
Thank you for reaching out! Please rest assured that we provide clear details about subscription renewals before any purchase.
We’re sorry to hear about the confusion regarding the charges. Please be assured that we do not charge users without their confirmation. To help clarify any charges and resolve your concerns, please reach out to us at support@woofz.com in the subject line.
We’re here to assist you and ensure everything is sorted out.
Scammed
I have had payments taken from my account I have no clue what this is, Jan payment, and Feb Payment
13 January 2025
Unprompted review
Reply from Gismart
Dear Joanne,
Thank you for reaching out! We appreciate your feedback and apologize for the inconvenience.
To ensure clarity, we never process charges without confirmation. Kindly ask you to reach out to us at support@gismart.com with "Gismart.Review" in the subject line, and we will investigate this matter thoroughly and provide the necessary resolution.
Looking forward to hearing from you!
I have just been scammed too to the…
I have just been scammed too to the tune of $80 approximately. No subscription was ever received or requested.
8 January 2025
Unprompted review
Reply from Gismart
Dear Joy,
Thank you for getting in touch with us!
We're so sorry to hear about your experience. Please note that we never charge without customers' consent since every step requires their confirmation. In addition, we are a professional business with thousands of happy customers. Our apps are 100% secure and backed up by multiple international payment systems such as PayPal or Stripe, so your payment is safe with us.
To help clarify any charges and resolve your concerns, kindly ask you to contact our support team directly at support@gismart.com with "Gismart.Review" in the subject line. We are always happy to help!
Scam
Scammed by this company. Not surpassed they have crap reviews. Absolute scum.
3 January 2025
Unprompted review
Reply from Gismart
Hello Charles.
We're sorry to hear about your frustration. We would like to understand more about he issues you're facing. Please contact us directly at support@gismart.com with "Gismart.Review" in the subject line, and we'll assist you as quickly as possible.
We look forward to resolving any issues you might have.
THEY R THEIVES AND WANT TO START A CIVIL SUIT
If I could give no stars, I would. This company makes it impossible to cancel in the 1st place and when I had finally figured it out I was smart enough to take a screenshot of the cancelation. Come to find out they have been still stealing $ from my account for months even after the cancelation. I wrote an email today to the email with "famio.review " in subject like requesting a full refund of stolen $ or I was going to BBB and starting a CIVIL SUIT IF THE MATTER WASNT TAKEN CARE OF IN THE NEXT 24 HRS. I WILL FOLLOW UP WITH MY REVIEW IN THE NEXT 2 DAYS AND LEAVE MY EMAIL FOR AMYONE WHO IS INTERESTED IN STARTING A CIVIL SUIT. LIFE IS HARD ALREADY LAST THING WE NEED IS THEIVES WHO THRIVE OFF OF IMNOCENT HARD WORKING PEOPLE !! DONT BOTHER WRITING BACK GIGIT OR WHATEVER YOUR NAME IS. JUST MAKE YOUR CRIME RIGHT. U KNOWINGLY KNOW THERE IS A PROBLEM WITH CHARGING PEOPLE AFTER THEY CANCEL AND DONT FIX IT. THE EVIDENCE IS CLEAR BY THE REVIEWS!!
11 December 2024
Unprompted review
Reply from Gismart
Dear Heather,
We are sorry to hear about your experience. We take issues like this very seriously and want to assure you that we never charge users without their consent, and if a subscription is cancelled on time, no further charges should occur. You can manage your subscription anytime in your Famio account.
We appreciate you reaching out to us and understand that you’ve already contacted support. Please note that we're already working on your case.
Thank you for your patience, and we will follow up shortly.
i did a free trial for “my famio” or…
i did a free trial for “my famio” or “famio live” to track family- and ever since ive been trying to contact and cancel everything. No response at all and im unsure with what to do, absolute scam do not fall for there “free 50p”trials. I did it via apple pay and has rejected, as i dont have enough funds atm but eitherway how do i cancel it???
20 November 2024
Unprompted review
Reply from Gismart
Hi!
We're so sorry to hear about your experience. Famio is designed for friends and families as a tool to track each other's location and feel more secure when traveling or going about their day. It only works if both people install the app and give consent to their location being shared. Therefore, you cannot track another person without them knowing, which also means no one can track you without your permission.
We’re sorry to hear about the confusion regarding the charges. Please be assured that we do not charge users without their confirmation. To help clarify any charges and resolve your concerns about the cancelation, please reach out to us at famio@gismart.com with "Famio.Review" in the subject line. We’re here to assist you and ensure everything is sorted out.
I quite using any app from them
I quite using any app from them. I didn't know I there was a monthly charge on my account until I stopped using that bank. They wouldn't cancel my subscription right away after contacting them and keep on charging me. I never even used the app. Don't use this app.
6 July 2024
Unprompted review
Reply from Gismart
Dear Philip,
We're sorry to hear about your experience. Our team works hard to ensure transparency with subscription details.
If there's an unresolved issue, please email us at support@gismart.com with "Gismart.Review" in the subject line, and we’ll make sure to assist you promptly. Your feedback is valuable, and we’d like to help resolve this for you.
This is a complete scam
This is a complete scam. They take your money after u cancel the services.
Would not use, avoid.
23 November 2024
Unprompted review
Reply from Gismart
Hello Nina,
We're sorry to hear about your experience. Please note that we never charge users without their consent, and if a subscription is cancelled on time, no further charges should occur. We would like to investigate this situation further. Could you please contact us directly at support@gismart.com with "Gismart.Review" in the subject line?
We want to resolve this for you as soon as possible.
Tried a trial for Woofz cancelled the…
Tried a trial for Woofz cancelled the subscription but there is an active direct debit every 2 weeks. Absolutely shocking
18 November 2024
Unprompted review
Reply from Gismart
Hello Luna!
We are sorry for any confusion. Please note that we never charge users without their consent, and if a subscription is cancelled on time, no further charges should occur.
Could you please contact us directly at support@woofz.com with "Woofz.Review" in the subject line? We'll assist you as soon as possible.
Looking forward to hearing from you!
Rubbish
I paid £9,for the trial, but never received anything. Like most people l didn't know it was a subscription.
Since then they have taken another 2 payments about £60.
So be careful.
19 August 2024
Unprompted review
Reply from Gismart
Hello Carol!
We’re sorry for any confusion regarding the subscription and renewal process. When you sign up for a trial, it does convert to a subscription unless canceled before the trial ends. We understand how frustrating this can be and are here to help. Please contact us at support@gismart.com, and we'll assist you with canceling your subscription and reviewing any possible refunds. Your satisfaction is important to us, and we’ll do our best to resolve the issue.
Thank you for your patience and understanding.
fraudulent charge.
My bank shut down my bank card this morning due to a fraudulent charge. I had no idea who gismart is, but, my bank knew who they are. Now, any payments, purchases will appear to be unpaid, due to my being charged for something I didn't even know about by gismart. It will take me HOURS to go through all accounts updating my new card number WHEN it does come in. Shame on Gismart!
15 October 2024
Unprompted review
Reply from Gismart
Hi Donna!
We’re sorry to hear about your experience. Please note that we never charge users without their confirmation. Could you please contact our support team at support@gismart with "Gismart.Trustpilot" as the subject line so we can identify you and assist with the issue you're facing?
We look forward to hearing from you!
Scamming thieves
I guess I am joining the ranks of folks being charged monthly without proper notification of being charged. I signed up for Dancebit and was assured I would not be charged past the trial period. Unfortunately they continued charging me a monthly fee of ~$42 without my knowledge. When I did notice, it was because my bank overdrafted. GISMART refused to refund me, stating that my consent to terms and conditions authorized monthly payments. Not once did I have the opportunity to read these alleged Terms and Conditions. I opened a claim through PayPal which was denied and ruled in their favor. I am sick to my stomach and feel ROBBED. NEVER sign up for anything with this company! They don’t give a crap about you and will do everything to steal your hard earned money and gaslight you.
13 October 2024
Unprompted review
Reply from Gismart
Hi Jessica!
We appreciate your feedback and apologize for any inconvenience you’ve experienced. We’re really sorry for any confusion about auto-renewals. We always strive to make the renewal process clear before you finalize your purchase. For refund purposes, please make sure to contact our support team at support@gismart.com with "Gismart.Trustpilot" in the subject line so we can quickly locate your details and assist you with your concern.
We’re here to help and look forward to resolving this for you!
This is a big SCAMMER
This is a big SCAMMER. Beware!
They are not transparent with their subscription charge, will trick you into subscribing, never communicate with you about charges or subscriptions, and won't refund you even if you never use the service. You can't cancel the subscription via your phone. They charged me $59.99 twice, in June and Sept via PayPal. I lodged disputes via PayPal because I had no idea that I had subscribed to them, but PayPal let them win. They have a way to work around this, and you won't get your money back.
JUST DON'T EVER USE Woofz or any of their Apps. I have learnt my lesson the hard way.
Another bad thing is they have charged me $59.99 for 3 months of services from 10/09/24, but they have kicked me out of using the service. I can no longer access the App Woofz. They said that because I opened a dispute with PayPal. I need to wait till PayPal makes the final decision. And now PayPal has made the decision for them to win, but they still haven't given me access to the app, even though I paid $59.99 for 3 months. A genuine business will never do this.
27 September 2024
Unprompted review
Reply from Gismart
Hi Helen!
We’re truly sorry for the experience you've had, and we understand your frustration. Woofz never charges without consent, and all subscription details are outlined before payment. Please reach out to us directly at support@woofz.com with the subject 'Gismart.Trustpilot' to prioritize your case, and we’ll assist you in resolving this issue as soon as possible.
Waiting for your email!
Dodgy company
Dodgy company. Scam people to subscribe without proper notification to let them know that they will be charged. Stay away from them!
26 January 2024
Unprompted review
Reply from Gismart
Hi Willy!
We’re sorry to hear about your experience and understand how frustrating this must be. We assure you that charges are never made without user consent, and the app provides clear information before purchase. Please contact our support team at support@gismart.com with 'Gismart.Trustpilot' subject line so we can assist you with this issue.
Waiting for your email!
Gismart is NOT a good company
I signed up for a trial period for an chair yoga app. It was not chair yoga. I thought I had cancelled any future payments. Evidently their only method for cancelling future subscriptions is on a website I did not have. They refuse to refund my $49.99. Their customer service has happy bouncy messages without any help. Stay clear. Edit: Just to be clear, the email Gismart refers to is several days old where they reiterate that they are NOT refunding my $49.99. I stand by my statement: Steer clear of this company
9 September 2024
Unprompted review
Reply from Gismart
Hi Kathy!
We’re sorry for any inconvenience you’ve faced. We’re currently in contact with you via email and are waiting for your response so we can proceed with the resolution. If you need any further assistance, please don’t hesitate to reach out.
We’re here to help!
Taking payments from my paypal account…
Taking payments from my paypal account after I cancelled subscription.
Cannot find a phone number to contact this company.
Website was "outdated".
Stay away.
9 September 2024
Unprompted review
Reply from Gismart
Hi Sylvia!
We're sorry to hear about your experience. Kindly rest assured that we don’t process payments without user consent, and cancellations should be reflected in your account. It looks like we're already in contact with you via email and are waiting for your response.
We value your feedback and are working to improve our service.
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