They suck your money from different apps such as Dancebit and Hello-piano. You just apply for trial period and that’s it, you can say goodbye to your money. Impossible to unsubscribe. It doesn’t appea... See more
Company replied
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I cannot even remember joining this company and furthermore only realised after 3 payments were taken out of my bank account. I have never used this account. I tried on several occasions to contact t... See more
Company replied
Update: after my review gismart responded. I emailed as asked and… nothing. Zero response. Scam! Got billed for a coaching program on luvly that i didnt order. They cancelled straight away but not af... See more
Company replied
This is a complete rip-off, a scam! Don't activate your subscription!! I have no option to cancel my subscriptions to the Hello Piano (Learn Piano) and Karaoke apps because they aren't linked to my Ap... See more
Company replied
Company details
About Gismart
Written by the company
Gismart, an innovative mobile web developer and publisher, has been a trailblazer in the realm of mobile application development since 2013.
Specializing initially in music entertainment apps, the company has skillfully pivoted its focus towards Health & Wellness applications. This strategic shift not only broadened their portfolio but also emphasized their dedication to enhancing global well-being.
A remarkable milestone for Gismart is the achievement of over 1 billion downloads worldwide, establishing it as a dominant force in the app development industry. Over nearly a decade, Gismart has evolved into a multifaceted company, offering a wide array of products in health and wellness, utilities, and entertainment.
These applications are more than just tools; they are designed to be catalysts for healthier, happier, and more fulfilled lives, providing significant value to both individuals and businesses.
Among Gismart's notable achievements are its flagship apps: 'Luvly', a face yoga beautification app, and 'Dancebit', a dynamic app combining dancing with weight loss.'Luvly' offers users a unique approach to beauty and wellness, focusing on facial exercises and yoga techniques. On the other hand, 'Dancebit' creatively blends the joy of dancing with fitness goals, making weight loss a fun and engaging experience. These apps exemplify Gismart's commitment to innovation, user engagement, and contributing positively to the lifestyle of its users.
Contact info
Huckletree Soho, Ingestre Place, W1F 0JL, London, United Kingdom
- www.gismart.com
1.2
Bad
120 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Awful experience
I have been blocking unauthorized automatic payment to this company. They charged me EUR 41.94 without any reason. I signed up for a "free" trial. I NEVER signed up for "dance" service, I was just curious to see what the app was about. Some days after my free trial download, they charged me with 41.94 EUR. I asked why to the support and they replied: "Please note that according to our Terms of Use, subscriptions are non-refundable". But I never made a subscription! I am wondering whether this is legal.
UPDATE: I wrote to their customer service email, as they suggested below my initial review, but they confirmed what they said in response to my first email :(
26 August 2024
Unprompted review
Reply from Gismart
Hi Lucia!
We're very sorry to hear about your experience. We always make sure to inform users about subscription terms before any charges occur. If you were charged unexpectedly, please contact us at support@dance-bit.com with the subject line "Gismart.Trustpilot," so we can investigate and resolve this issue. Your feedback is crucial for us to improve our services.
Waiting for your email!
ABSOLUTE SCAM
Some kind of scam? My bank has blocked them twice now. Bank of America must be aware that they are a scam. They have tried unsuccessfully for two months now to charge me $29.99 with a charge called PAYPAL GISMART. This card is not linked to my PAYPAL account so it's an obvious scam. I have had to cancel the card and get a new one so they wouldn't keep hitting me up.
5 September 2024
Unprompted review
Reply from Gismart
Hello Don!
We’re sorry to hear about the issues you’ve experienced and understand your frustration. Please note that we are a professional business with many satisfied customers.
To help resolve this issue, please reach out to our support team at support@gismart.com with 'Gismart.Trustpilot' in the subject line. Provide any details about the problem you're facing, and we’ll do our best to resolve it promptly. Thank you for your patience and understanding!
Looking forward to hearing from you!
I also looked at my PayPal account only…
I also looked at my PayPal account only to find out that I was charged 29.99 and then 59.99 2 more times for something I did not order. In fact I have no idea what they sell.
23 August 2024
Unprompted review
Reply from Gismart
Hello Mark!
Thank you for contacting us! Please get in touch with us at support@gismart.com with "Gismart.Trustpilot" as the subject of the email so we can identify you and assist with the issue you're facing.
Looking forward to hearing from you!
Automatically taking 39.99 out of my…
Automatically taking 39.99 out of my account monthly. I did NOT order this service, nor do I want whatever this service is. When trying to correspond on their website, message will not go through. apparently an attempt so that you cannot correspond with them This is a scam!
20 August 2024
Unprompted review
Reply from Gismart
Hello Carolyn!
We apologize for the confusion. Please get in touch with us at support@gismart.com with "Gismart.Trustpilot" as the subject of the email so we can identify you and assist with the issue you're facing.
Looking forward to hearing from you!
Shady shady business
I signed up for a "free" trial and was quickly charged $7.40 on my VISA card. I never signed up for a subscription to a dance exercise video from "Dance-bit.com", then a week later, they charged me $13.59, and 10 days later, another $13.59. The support number does not answer, and instead, refers to gismart's support email.
18 July 2024
Unprompted review
Reply from Gismart
Hello Barbara!
Thank you for getting in touch with us! Please note that when you start a subscription with us, we always mention that it renews automatically unless you cancel it. You can always stop auto-renewal in your Apple ID/Google Play account.
Please get in touch with us at support@dance-bit.com with "Dancebit.Trustpilot" as the subject of the email so we can identify you and assist with the issue you're facing.
Looking forward to hearing from you!
Distrustful company
I was not happy with the way the transaction went on. It was not really easily warned I would be charged. Also the promised freebie that lead to the purchase was bad quality. All round negative experience with this Woofz app, and I have requested a refund through pay pal. Fingers crossed I get it. This is my first ever refund request for anything online, and i will gladly pay for anything I have needed to, like forgotten subscriptions, but this company does it sneakily, so you feel ripped off.
27 July 2024
Unprompted review
Reply from Gismart
Hi Emma!
We're sorry to hear that the subscription renewal was unexpected for you. Please note that we always provide a clear warning about the subscription renewal on the purchase screen (be it a Premium or a free trial). If you need help with canceling or proceeding with the refund, please get in touch with us at support@woofz.com with the subject line 'Gismart.Trustpilot', and we'll provide you with the instructions you need.
Waiting for your email!
I was in essay period for an app…
I was in essay period for an app « Woofz » they took 39,99$. The lack of transparency doesn’t give the will to pursue with the app.
31 July 2024
Unprompted review
Reply from Gismart
Hi Zabe!
We're sorry to hear that the subscription renewal was unexpected for you. Please note that we always provide a clear warning about the subscription renewal on the purchase screen (be it a Premium or a free trial). If you need help with canceling, please get in touch with us at support@woofz.com with the subject line 'Gismart.Trustpilot', and we'll provide you with the instructions you need.
Waiting for your email!
I was charged $19.99 Paypal for something I never received
I was charged $19.99 Paypal for "recurring payment" and then $39.99 a month. I cancelled the recurring monthly payments but am still 0ut $19.99 for NOTHING. I did sign up for a month dog training, which I never received any further information about so thought it didn't go through. I am filing fraud with Paypal unless I can get a refund of this payment. I've never heard of gismart but that's where it came from. I surely didn't sign up for any recurring payments either.
22 July 2024
Unprompted review
Reply from Gismart
Hello there!
We apologize for the confusion. Please email us at support@woofz.com with "Gismart.Trustpilot" as the subject so we can identify you and assist you with clarifying the situation and accessing your account.
Waiting for your email!
Do not trust these thieves
Do not trust, they try taking money several times a day... iv never even heard of gismart, all I did was buy more storage for my photos and bam these payments came up... complete rip off's, luckily I don't use the bank account anymore so ya won't get anything from me.
31 July 2024
Unprompted review
Reply from Gismart
Hello Jessica!
We're sorry for the misunderstanding. Please get in touch with us at support@gismart.com with "Gismart.Trustpilot" as the subject of the email so we can identify you and assist with the issue you're facing.
Looking forward to hearing from you!
Questioned their ethics and processes She
My initial review that I wrote about cardio mate app was that it wasn't easy to use and I gave it a one-star rating. When they reached out and asked for my feedback which I gave them, I was impressed by that and I upped it to a three. I am fine with being charged the $9.99 for the initial trial to test it out but not being charged the $39.99. I communicated with them and explained that I canceled during the trial and they have refunded my $39.99. I do hope others have more success with the program than me because it could be a very useful tool.
20 July 2024
Unprompted review
Reply from Gismart
Hello Wendy!
We apologize for any inconvenience. If your subscription has been canceled, you should not be charged. It seems there may have been an error in the process.
Please get in touch with us at support@cardimate.com, with "CardiMate.Trustpilot" as the subject of the email and a screenshot of this review so we can identify you and assist with the issue you're facing.
Looking forward to hearing from you!
Woofz app- disgusting company
Woofz
They do not show under apple subscription so it is not obvious you are being charged as they use auto payments on your PayPal. Money was only taken and within minutes I got in contact. Reply was that I have an auto payment so they are allowed to take the money and do not need to refund.
19 July 2024
Unprompted review
Reply from Gismart
Hello Minnie!
We're sorry to hear that the subscription renewal was unexpected for you. Please note that we always provide a clear warning about the subscription renewal on the purchase screen (be it a Premium or a free trial).
Kindly note that you purchased the subscription directly from our website https://www.woofz.com/ (usually, you land there from an ad on Facebook/ Instagram) using your bank card. This is the reason why the plan isn't listed in your Apple ID and cannot be cancelled there.
Please get in touch with us again at support@woofz.com, with "Woofz.Trustpilot" as the subject of the email, so we can identify you and assist in requesting a refund.
We hope to hear from you soon!
I ordered an app yesterday and was…
I ordered an app yesterday and was charged twice for it. I want a refund and cancellation. I don’t trust this company, and it looks like that’s a very common complaint. Shady.
18 July 2024
Unprompted review
Reply from Gismart
Hello Norma!
Thank you for getting in touch with us. Please note that we never charge without customers' consent since every step requires their confirmation. However, we can investigate your case more thoroughly.
Please get in touch with us at support@gismart.com with "Gismart.Trustpilot" as the subject of the email so we can identify you and assist with the issue you're facing.
Looking forward to hearing from you!
DO NOT TRUST THIS COMPANY
DO NOT TRUST THIS COMPANY
I HAVE NEVER EVEN HEARD FROM THIS COMPANY
I HAVE BEEN CHARGED $138 aud, I HAVE EMAILED THEM AND NEVER GOT BACK TO ME,
AS YOU LIKE TO RETURN REPLIES ON HERE GISMART, I WOULD LIKE MY REFUND WITH RECIEPTS
14 April 2024
Unprompted review
Reply from Gismart
Hello Sarah!
We're sorry to hear that you're feeling this way. We are a professional business with thousands of happy customers.
Please get in touch with us at support@gismart.com with "Gismart.Trustpilot" as the subject of the email so we can identify you and assist with the issue you're facing.
Looking forward to hearing from you!
I need my refund
I need my refund. I don't remember subscribing to any of your products.
11 July 2024
Unprompted review
Reply from Gismart
Hello Basetsana!
We're so sorry to hear that! Can you drop us a line at support@gismart.com with the subject line 'Gismart.Trustpilot' so our team can recognize you and investigate this in further detail?
We look forward to hearing from you soon!
Charged my account without warning for…
Charged my account without warning for an app that I downloaded and then deleted. I was not told that I had subscribed to the app or that payments would be taken from my account. Terribly unethical business model at best, just a straight up scam at worst. Beware of this company!
25 June 2024
Unprompted review
Reply from Gismart
Hi James!
Thank you for getting in touch with us. Please note that we never charge without customers' consent since every step requires their confirmation. However, we can investigate your case more thoroughly. For that, just write us at support@gismart.com with the subject line 'Gismart.Trustpilot'. We'll be glad to provide an explanation.
Waiting for your email!
Don't even know how I got this product
Don't even know how I got this product. I have been charged $42 a month, for what?
18 June 2024
Unprompted review
Reply from Gismart
Hello Lori!
Thanks for reaching out. Kindly note that Dancebit is a subscription-based app, meaning you can access it until the plan renews and is not cancelled. We reflect this on the purchase screen while purchasing.
We're already in touch with you via emailand and await your reply!
Unable to contact Gismart via their contact page
I believed that my Paypal account had been used fraudulently to purchase products from Gismart.
I was trying to dispute this with Paypal who say I authorised the payment. I did not believe I had, as I did not recognise the name Gismart.
I tried to send this message to Gismart: 'Please advise of what steps I can take. I have never ordered or received anything from you.' but their contact page does not seem to be working.
HOWEVER, after reading through the reviews on ths page, I understand what has happened. In February, I downloaded Dancefit, blissfully unaware that I would be automatically put on subscription (and very expensive, too - £56.86 a quarter!). Dancefit was such a poor quality app that I stopped using it after three attempts and forgot all about it. I had no idea the company was Gismart, and so was alarmed when I saw payment going out to them.
I very much agree with what other people have said and feel it is incredibly unethical of Gismart to take subscriptions without alerting their customers that payment is about to go out. But, if the rest of their products are of equally poor quality, this is probably their only way to make money. There will be plenty of us falling for this trick. Personally, I'd like a refund of the £56.86. I've contacted my bank to block any further payments.
14 June 2024
Unprompted review
Reply from Gismart
Hello there!
Thanks for reaching out to us! We never intend to force anyone into subscribing to our services. We highlight that you must unsubscribe before the end of the subscription period to avoid the automatic renewal of your subscription services. If you need any help, send us a direct message at support@dance-bit.com. Always happy to help!
Found Gismart are taking £56 per…
Found Gismart are taking £56 per quarter from my PayPal account. Didn't recognise the purchase, asked for clarification and refund. NO REFUNDS!! £150 later - money down the drain.
11 June 2024
Unprompted review
Reply from Gismart
Hello!
Please get in touch with us at support@gismart.com with "Gismart.Trustpilot" as the subject of the email so we can identify you and assist with the issue you're facing.
Looking forward to hearing from you!
Total rip off RUN FROM THESE APPS
Total rip off. With one of the worst services i had seen. They tried charging me 69 euros for absolute no service claiming that i automatically subcribed to the app by downloading it. Worst part is the app called Dancebit in this case was an app i elimitated immiediately after downloading it because the content was increidibly lame, it was an absolute dissapointing that on top of having an awful app..they were also a scam.
9 June 2024
Unprompted review
Reply from Gismart
Hello Juliet!
Thank you for getting in touch with us. Kindly note that Dancebit is a subscription-based app, meaning you can access it until the plan renews and is not canceled. We reflect this on the purchase screen while purchasing.
You can find the cancellation guides right in the app (Profile >>> Settings >>> Manage subscription).
We're already in touch with you via email to clarify the situation for you. Waiting for your reply!
TOTAL RIP OFF TRICKSTER COMPANY
TOTAL RIP OFF TRICKSTER COMPANY. Today I went to Apple Store to download the Woofz app for dog training. A 3-month subscription was $29.95. (didn't know at the time, but have since learned, that after 3 mo. they would automatically charge me $59.99 for another 3 months!!) Paid for it via PayPal and went into on my phone. After the short introduction, they required me to buy a "book" for $7.99 or the program would not continue. Can you believe the rip off of that? I have filed a complaint with the company which charged me under the name GISMART LIMITED. What a low brow trick!!!
25 May 2024
Unprompted review
Reply from Gismart
Hi Pat!
Please note that when you start a subscription with us (either Premium or a free trial), it will renew automatically until you cancel — we warn about this on the purchase screen. You can manage and cancel the subscriptions in your Apple ID/ Google Play account or reach us at support@woofz.com so we could send the relevant instructions.
We're already in touch via email and are looking for your reply!
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