Funeral Guide Reviews 

612
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 599 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently find the website easy to use and navigate, appreciating the straightforward process for leaving messages, lighting virtual candles, and making donations. Many praise the service for its thoughtful features, providing comfort and a meaningful way to express condolences and support. The staff and funeral directors are frequently described as exceptional, kind, and highly respectful, offering outstanding support. However, some customers noted issues with the donation process, such as automatic fees or donor names appearing publicly despite privacy settings. A few people also found certain website aspects tricky or cumbersome, with occasional reports of messages being lost.

What people talk about most

User experience

Reviewers highlight positive aspects of user experience, with many finding the platform very easy to use and... See more

Service

Consumers find the service to be positive, with many expressing gratitude for its helpfulness during... See more

Website

Users describe positive interactions with the website, finding it easy to use and intuitive for tasks like... See more

Staff

Customers consistently note positive experiences with staff, highlighting their care, compassion, and... See more

Product

Clients share positive opinions on the product, particularly appreciating the ability to light virtual... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Many friends and family have passed away,but had it not been through your fantastic tribute page,I wouldn't half of it. On this occasion, its my cousins grandmother who has sadly passed away. (Kate&jo... See more

Rated 5 out of 5 stars

It was lovely to see the family photos of happier times . The funeral guide feels peaceful. Nicely done . Choosing candles and leaving comments is a common idea nowdays . As is making a donation. But... See more

Rated 5 out of 5 stars

The website was very easy to use enabling me to leave a message, light a candle and make a donation all in one place. This is a lovely way to express condolences at a difficult time and for families... See more

Rated 5 out of 5 stars

It was easy to follow the link, telling the family that we will be attending the funeral and reception. We also found it useful that we could write something about us to let the family know, how we k... See more


Company details

  1. Funeral Director
  2. Funeral Home
  3. Review Site

Written by the company

Funeral Directors Comparison & Review Site


Contact info

4.8

Excellent

TrustScore 5 out of 5

612 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.8

All reviews

(612)

572 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A valuable and practical resource

As a Funeral Arranger, I regularly support families through one of the most difficult periods of their lives, and I have found Funeral Guide to be an invaluable resource.

I particularly value the way Funeral Guide combines practical advice with genuine support. Features such as online obituaries, messages of remembrance, and bereavement resources provide families with meaningful ways to honour and remember their loved ones.

In my experience, Funeral Guide is a trusted, compassionate, and easy-to-use platform that helps both funeral professionals and the families we serve. I would have no hesitation in recommending it to anyone seeking guidance, support, and reliable information following a bereavement.

16 June 2026
Unprompted review
Rated 5 out of 5 stars

Respectful and dignifed

This is my second time on this site..
It's a lovely way to leave a comment about your loved one or friend..
You can also find out details of funeral arrangements and more.. I'm glad
McCosh funeral directors use this site..
Very respectful and dignifed.

12 June 2026
Unprompted review
Rated 5 out of 5 stars

Nice way to remember a loved one

Funeral Guide has been such a good way of being able to leave messages, photos, and light candles for a loved one. It provides a great way of raising money for charities in the name of a loved one too. I find it easy to use and go back regularly to add to the page more than 3 years after the obituary was set up. Many thanks.

9 June 2026
Unprompted review
Rated 5 out of 5 stars

An excellent platform

An excellent platform. I was able to light a candle, leave a message and indicate that I would attend the funeral and the wake. There was a lovely photo of my friend. Very helpful when I had just learned of my friends passing.

8 June 2026
Unprompted review

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